We stopped by here to get my husband new shoes. Quite a few he was interested in, they didn't have his size. He was able to find one he liked, and they had it online. They were able to do a price match and have it shipped to our house. Isaiah was really helpful and provided excellent customer service. 11/25/25 read more

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Was told by an employee I could get multiple of something and when I got there they changed their mind. Not professional at all

Shout out to WALTER for great customer service and all the help we received while shopping here. Employees like him are the reason I continue to shop here for all my sporting goods. Kudos to you Walter read more

What happened to Dick's? This store was our go-to from the time my sons started football at 7 years old all the way to now, my oldest playing college ball. We've spent thousands here over the years, and I always saw Dick's as part of our family's journey in sports. But after this experience, you've officially lost my business. At the Antelope Valley Mall location in Palmdale, the entrance to the employee area smells like heavy cigarette smoke, not a great impression. To be fair, the bathrooms were surprisingly clean and smelled fine. But the customer service? Not so great. The return policy is ridiculous. I tried to return a birthday gift, never worn, tags still on, with a receipt, and because it was just outside the 30-day window, they refused to do anything. No store credit, no exchange, nothing. What made it worse was that they had to look up the item just to confirm it was even sold there, and once they realized it wasn't selling well, especially the color I had, they still wouldn't budge. No flexibility. No care for loyal customers. Dick's used to be part of our family's football story. Now? You've made it clear loyalty means nothing. You've officially lost our business. read more

The service in this store is terrible. No one gives a damn here. You're on your own. The selection is decent if you can find anything. But don't count on any help from the employees. read more

Service was horrible! Came to pick up my son's order and I asked the lady named Desiree a question about my order and she seemed to have an attitude. My 11year old son was able to notice how rude she was with her response but we followed her to the register anyways to grab our order and I told her thank you but she didn't even seem to care. read more

*****EDIT***** After my 2 star review yesterday I am changing my review to A 5 star. Solely because of the exceptionsl modification, Service, and help from Manager Nichole Gutierrez. She personally contacted me after my poor experience yesterday. Appologized and reduced pricing on the additional item I wanted fairly. She went above and beyond to correct the issues from yesterday's experience. Knowing that amazing staff members like Nichole w9rk here will keep me coming back. After A fairly large purchase yesterday I returned to make another purchase today. After leaving yesterday I was certain I would never step foot in A Dicks sporting goods again. I'm happy to say that with the kindness and assistance of Nichole that is no longer true! You gained A customer back yesterday and I super greatful for the stellar customer service you provided to me today. Thankyou for making corrections and stepping up to be A leader to your team and customers. Your A star! Can't wait to do business again. I would most definitely return to this location. My experience today was poor.... I went in to buy A black stone BBQ and Yukon firepit. After poor service I ended up leaving with my fire pit, nothing else and the doubt that I'll ever return. I searched many BBQ and when one was priced, and clearly tagged / marked with size and name. Only to find the wrong signage was out. I asked that the price be honored or discounted due to the lack of clear labeling and wrong signage being placed on for sale items. When asking the young male employee questions he chose to simply be short, not answer, and finally led us to the firepits... Someone came over radio and he actually replied "I'm still stuck with the customer" I was so offended by his lack of customer service. I gave up hope on the BBQ immediately and committed to giving my money to someone else. Honestly I wish I wouldn't have even bought the pit but they are the only place with it in stock... so atleast you have that going for you! Thanks for having my items. No thanks for the poor service and refusal to honor a shown price. read more

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The store Manger, Nicole was really sweet and helpful. Went beyond to find the product I was looking for.

Rude. NAIA was beyond rude . On her phone and not looking to help or even look at me when I asked for help. I had to ask someone else for help and waited . Avery was very nice and was able to help immediately with no problems. read more

This place looks clean. Thats all the positive you can say about it. No clients, high prices and nobody to help you despite them claiming to be sending someone. I went there with my 5 yr old and asked for help with kids bikes. All kids bikes were either 20 high or had zero air to try. After 20 min of being promised someone will help, we left. You go there to be videotaped from the time you park to the time you drive away. read more

Why is it that whenever I call Dick's golf department here in Palmdale that they are either rushing me to get off the phone before you could even ask a question. And why is it that when they answer my question they would just answer in one word even if it's not a closed ended question? Even when I visit the store-same thing! I don't call nor shop there very often anymore for this reason, but whenever I called or visited there 3 times last year plus today, trust me, it is a reminder of all other times I've been there. It's a shame- I believe I am a good customer- I bought many things from that store. They weren't that way when they first opened. I guess if a business can keep going with that kind of service, then people are okay with it. And I'm okay with that, but I'm making it a New Year's resolution to never ever be a customer at a place like dicks again. read more

Went to find some running shoes, whole rigmarole took at least an hour. The store was desolate, yet the shoe attendant would run off at every opportunity and could not be found for 15 mins at a time. I must order my size at the front desk, so I'm prompted to take a picture of the bar code and show the cashier. It being the wrong barcode on the shoe I am then sent back to fetch the shoe and investigate the barcode myself. After playing Batman, I am then caught between the two cashiers flirty banter whilst I'm standing there awkwardly waiting for him to give just me the damn receipt; not hold me prisoner to their zesty innuendo. I don't care if they're banging in the dressing room, I'm a simple woman with a simple need to purchase some quality running shoes without wasting an hour of my life force doing it. read more

I went to here last week to find football shoes for my son. We could not get any employee to help us. When I found the manager she just referred me to the tablet to find the product I want and size, then push a button for assistance for some one to help. We did that and no one came out. I found the same manager and told her. She didn't care she just redirected me back to the same process. I left and went to Big 5 on the other side of town. Where guess what? They actually had employees physically present and ready to help us out. They had great deals to so for now on I won't waist my time on a store that could careless about customer service read more

Thank You so much Manager Nichole who worked with us and helped us locate a receipt through customer Service she is a great manager in addition she provided great customer service and I would recommend if any one had issues with anything she would be the one to go to. Thank You so much Manager Nichole for understanding. read more

Never have any issues here, they are always nice and friendly. Make returns super easy and hassle free. My sons glove broke in less than 30 days from him using it and Anthony was so kind and helpful in ordering us a replacement. read more

Stopped at store to buy Tuff shoes for son (baseball Shoes). They only had the floor model available that many people have had their hands on (covid 19 stil exists). I have purchased many shoes and received many minor discount for a "display" model in my life. This Manager Sigi was not willing to do the right thing and provide a small discount. I hope losing a long term customer was worth saving $8. Lastly, he was not willing to spend his time initially and speak with me. I asked for the manager and the Team Lead was sent out. Do your job Mr. manager when duty calls get out of your office. More importantly when there so the right thing unlike today! Too bad for Dicks, I was going to buy my son new cleats next month. Promise you it won't be there. STOP having Customers pay full price for your display items!!!!! Garbage!!!! $100 says Big 5 would have done the right thing and provided a small discount.... Hey Big 5 you just gained a legit client. ;) Sigi, you need to rethink your approach. I wonder if this improves you bonus by denying the request...... read more

Came here to exchange shoes for a different size after Christmas. The guy that "helped" us couldn't have been less interested in doing so. Didn't give us any options for ordering just ended up returning them for store credit and my wife ordered her size online. When she received her order, the shoes she received had been worn by someone else. Leather was wrinkled and soles were dirty. We went to the store and Jared "helped" us. He was probably one of the worst examples of customer service I've ever experienced. I know now why the store is called Dicks because that's who they seem to hire to work their registers. It's unfortunate. We will not be back. Do yourself a favor and go anywhere else to get your sporting goods. read more

For an upscale sports store the service is terrible. There were many sales reps on the floor but none wanted to work. I could no find a shoe sales rep but managed to find the Advertised Brooks shoes my self although they range up no sale price. A rep came to my assistance in men's wear and helped me find some thermal underwear but then left me after a customer interrupted while trying to help me locate the men's shorts on sale. Another rep rudely pointed to a wall and did not help me with her nobody cares look. I could go to Walmart and get better service. Four employees were working the cash registers but only one was actually checking customers out. After spending over $200 I will certainly rethink shopping at Dicks. I called a friend who informed me that Dicks has a reputation for bad service. Nobody wants to work. I sure hope someone from upper management reads this. read more

These guys always have what I need for pickleball and nice workout equipment. I bought a new bike from them it was not shifting and they let me return It for a new one. read more

I have been wanting a yeti bag for the longest time and I've been a long time customer for dicks and have spent hundreds dicks sporting goods. Recently i googled yeti tote bag 35 and noticed a local retailer is selling them online on sale for $127 compared to the price dicks has which is $150, so i called dicks in Palmdale to inquire regarding a price match. I was given a hard time from the employee from the beginning but what really got to me was the fact that the employee told me that "if it's such price ($127) at another store then why don't i buy it from them ?" That's not a appropriate way on handling such situation, you're sending the customers who support you and your business away somewhere else instead of helping. I only called to inquire and was told to go somewhere else. I did up going later that night to follow up on the price match but as i was in the store i felt uncomfortable and did not go through with the purchase as i was watched by a employee who kept passing by me looking at me. He seemed annoyed with me being there after i explained to him for the reason me being there and the price match and at the end i just walked out the store disappointed. read more

By far the worst customer service around. Sucks. This is why its easier to shop on line. No one ever available to help you. read more

Alex, an employee at the store, would not unlock the bathroom for me. He said "they are locked right now". I walked all the way up to the front with my broken foot in a boot and got another employee to open up the bathroom. He said "no problem man they are fine to use". Thank you Miguel. read more

I love shopping at Dicks Sporting Goods however the poor/lack of customer service in shoe department needed me speaking up about. So I will say the gentleman at cash register in front was and is always very helpful and friendly. I believe he is a manager or assistant manager. But wondering around in shoe area with 2 shoes I was interested in, and being ignored then I approached a young lady and asked her if she could help me in trying on my size, she quickly scanned them with a device and said we don't have them in your size or any more left. So here is my complaint, where is the customer service? She quickly walked away. No offer of checking other stores, checking online, would I like to try a different shoe. Also if you have only the floor model left than why display it with everything else. Why display shoes you don't have any in stock. You need to put people in the shoe department that want to be there to sell those $150 shoes. And FYI this was a Tuesday evening that was dead. You could have used the sales. I ended up buying a shirt, a hat and a sports bottle. I still love this store but you need better customer service especially in shoes! read more

The most convenient way for me to shop is online and curb side pick-ups. However, when I called to check their policy on using my military discount, they told me I would need to come into the store. I asked if I could have an item placed on hold, I asked how much it was (it was on sale), and asked if I would be able to use my military discount and he said yes. Upon arrival, I was directed to go to the cashier to purchase my item, which was waiting for me. At the register, I showed them my military id and the very nice cashier lady was about to give me my discount when another guy said that I could not use it on any items that were on sale. Since I already left my house specifically to purchase the item, I went ahead and paid for it without my discount. The only issue I have is that, the guy on the phone told me that I could use the discount AND the cashier was also going to give me the discount, so are the employees at Dick's aware that a customer can't use a military discount on sale items? Great customer service would have honored the discount and used this as a learning lesson. Except, the lesson I learned was to go elsewhere! I don't shop at Dick's anyway. I could have stayed home and had the item delivered for free! Please inform your employees about your military discount policies! read more

Terrible customer service. I came here not expecting much, but holy crap the people working here are useless. But then again, maybe they are overworked so I should be nicer. Just prepare to have no service, find what you need yourself and don't even bother having help. read more

Service at gun department immature and poor nasty and rude for first time I made a mistake I walked in there and that will be my last service sucks maturity poor Don't bother going there. read more

Seems the staff on the floor is just way to busy rush around way to expensive if I didn't need what I bought right away Amazon is my go to place I left there pissed one points you to the wrong aisle another flat out ignored you then the last one treats me like Im wasting her time never again going back . read more

Staff was so friendly and helpful! From the young man helping me with shoes to the cashier to the security guard! All were welcoming and showed that I was valued as a customer. read more

I'm standing in the most ridiculously long line at Dick's Sporting Goods there was one register open with over 15 people standing in the line and we get to the register the employee wants to tell us that it's really busy Duhhhh it's Christmas season of course it's busy which is why you hire to have adequate coverage for your consumers. I don't appreciate attitude when I've waited 15 minutes standing in a line as the managers echo back-and-forth on the walkie-talkies to see who is off of break, who is available......what happened to the days when managers themselves stop what they were doing (especially if it's nothing but standing on a ladder watching the line grow) and jumped on the register to help trim the line. Get it together dicks sport read more

DICK'S Sporting Goods - Sports Wear Near Me - Palmdale, California

Just wanted to leave a well earned compliment to the bike staff at this particular store. Daryl and Luis are wealth of bike information and have consistently provided my family with superior customer service. Those guys work hard and keep it smiling. Both my wife and daughter are fans. All my assembles and repairs will be brought here faithfully. Thanks a lot guys, these are stress-full times but shopping here is a rare joy. Also the strict mask policy is enforced with robust, it's annoying but the safe feeling it gives from this active management is a welcome sight. Thanks again staff of Dick AV Mall. read more

TLDR: See Kyle, the shoe Guru. On average, I walk roughly 15k steps, daily. For two weeks, I have been trying to replace my current shoes, as they have served more than their intended purpose. The only issue is, most stores I have gone to, either lacked the style that I am looking for (subtle and not loud colors). The other issue is most of the sales associates, just have general shoe knowledge and rarely know more than what is printed on the box. I wasn't even going to give Dick's a bother, but the shoe rack was near where I was walking and I got curious. That is when I met Kyle, the sales associate who is a guru of shoes. Not only did he know the technique of seeing how I walk barefoot, but his knowledge of shoes was beyond just knowing what the box says. He was able to make excellent recommendations on my needs. Additionally, I had even asked him about weight lifting shoes, curious to see if he knew the same as me (a subject I spend many hours reading about), and I was pleasantly surprised that he was well rounded. In short, I cannot recommend enough, that anyone looking for shoes, talks to the shoe guru, Kyle. read more

I just bought some co2 tanks and scheduled to pick them up eventhough the store is closed. They are allowing you to drive up and pick up items without any contact during the covid19. I appreciate them doing this, the price is reasonable and it is nice to have a local place to go to as opposed to online shopping. read more

DICK'S Sporting Goods - Sports Wear Near Me - Palmdale, California

Had a decent variety of sports equipment as well as apparel that's why you get 2 stars. Looked at the bike apparel and most sizes were small or medium so someone needs to take a look at ordering typical sizes (L and XL). Walked around the floor looking for an employee to get into the fitting room. All the employees are wearing regular clothes, how can you find an employee when everyone looks the same, at least have the same color or T-shirt to standardize something. Also, employees, please knock on the fitting room door before opening it. Unfortunately the girl just opened it so I had to say something. There is no where to put clothes after trying them on. Lots of logistical issues here... Overall, my experience was unsatisfactory. Dicks you have work to do at this location... read more

Hello everyone So I visit Dicks Sporting Goods in Antelope Valley Mall pretty often and I have not had any problems with the customer service yet. It's good some pretty cool things and is a good place to find some outdoor gear. I am quite fond of shooting and I visit their hunting section quite often to see if there are any sales or new items available to us shooters. Recently I took the firearms safety test to get my certificate so I could purchase firearms again. The person helping me was friendly and explained all of the rules and what I needed to do to pass the test. For those of you who didn't know you do need this certificate of you want to purchase a firearm. The test is 30 questions and cost 25 dollars if you pass. Have fun everyone and see you there! read more

All I can say is wow. How much worse can service be? Where did they hire these people? How does it make sense to walk by someone 3 times and not ask of you need help? This should be a way better outdoors store than sports chalet but unfortunately it isn't. How do you not know what a camping pillow is and if your store has them? There selection is pretty good but I refuse to spend money here because no one can get their head out of their rear ends long enough to even TRY to be a helpful employee. Congratulations dicks! You stayed true to the name of your store. read more

Yesterday my husband took our kids to Dick's at the A.V. mall to buy new fishing waders and boots for an upcoming trip. There were no employees anywhere to be found other than at the checkout register. Also, all the fishing waders and regular hunting waders were in opposite sections which made shopping confusing. The store clearly doesn't know the difference. ******** I've never had to write a negative review before and it saddens me to do so. Today is my 45th birthday and my husband wanted to buy me the E616 Elliptical to replace my old one.....I called Dick's to check if they had any in stock or if we could purchase the display model. I was placed on hold and bounced to 6 different sales people and each person had no idea if this item was in stock or not. The 5th person was a lady who did apologize about being bounced around but still put me back on hold. Salesperson number 6 was a man who finally told me that they did NOT have any available but I could order one and it would take a week or so to get. I informed my husband about that and he decided to just go over there and check for himself and to see if the Valencia store had one in stock. Our local store at the A.V. mall had 2 in stock!!!!!! They told me 0! He spoke with the Manager and she acted stunned and apologized stating that this lack of customer service will never happen again! For their sake...I hope it doesn't. They need some in depth training on how to look up their inventory in order to help customers. read more

Went to dickssporting goods and bought metcons for me and the wife... Lauren was very helpful and gave us 20% off... Very helpful and nice... Thanks Lauren read more

Went in looking for baseball pants for my kids. Customer service can improve. I don't need anyone to stroke me while I'm there but i felt like workers avoided me. When i finally caught a young lady and asked for help.. You could tell she did not want to help. About 2 weeks later i returned and a different young lady was folding close in the main center isle said "Hello! Can I help you find anything?" There ya go Dicks! They get 3 stars for her and because being clean goes really far. Store was very clean, organized and they have a very large selection. read more

Customer services from this store is the worst I don't get why big companies like this one have this kind of service. I tried to get a set of gulf clubs on line and I found a coupon to be use with my order and I wanted to pick up the order in the store but if I wanted to get them at store I couldn't use the coupon for 10% off . And just to let you guys know that coupon was send to me on a email so I thought what kind of shit is that what different that is makes to have them delivered or pick them up at store level . I will not shopping in that store anymore and I will tell all of my family and friends not to shop either . read more

Went there a few days ago, not impressed. Was very excited to see the store because it was new in our area, but it didnt take long to see nothing there was of any real value for my money. Purchased two pairs of over priced socks, only because it was " Buy 1, get 1 free " Minimal selection of goods was apparent, over priced was the norm, left feeling i wasted my time, cept i was 2 socks richer, Ya. read more