Further cashier retraining on customer service, with emphasis on refraining from any personal…read morecomments, especially with a long check out line for everyone to hear. They are not security, maintenance, nor the store manager. Their job is to be only a well trained customer service cashier! Keep derogitory remarks to youself!

We were shopping in Longs Pahoa about a week ago. Kelly, a cashier, was so helpful and kind. She…read morewent out of her way to make customers feel special. Thank You Kelly!!!

This place seems to be very busy all the time. I prefer to go in the later evening to avoid the…read morecrowds. Pretty good variety of everything you could probably need and they stay open until 11pm which is a big plus around here.

Jeannette I was trying to talk to pharmacy to refill my prescription for pre g as I was told to let…read morepharmacist know when I had one pill left and that is today please refill

this is the worst Longs Drugs location period. Store is very messy and unorganized. Staff are…read morevery rude and condescending. Corporate should clean house and get rid of most of the staff. Incompetent and lazy.

Unfortunately, I had a little issue and forgot to pack extra of my medication for my trip here to…read morethe Big Island. I Needed to get more and I needed to get it NOW. It was Friday and I needed to get it for the NEXT day's dose. I called my doctor and they sent the prescription. I called my insurance company and they approved it. The two pharmacies near my airb&b didn't have it in stock. To make a long story short, the Pharmacist(s) at this location spent quite a bit of time and effort calling the doctor's office and the insurance company and getting all the ducks in a row so I could get my medication as necessary. They had to get an override from the insurance company in order to dispense more of my meds before the next authorized refill. It took a little bit of time, but as I was hiking the trek to Akaka Falls, I got the call and it all was approved and arranged. My prescription was going to be ready in 30 Minutes. So often people are quick to put bad reviews up, but you don't always see the ones where they really work hard to make sure the person gets what they need and in a prompt manner. Thank you VERY much to the CVS Team! Oh- and CVS bought Long's - So the sign says Long's - But it's a CVS. and that caused me a little confusion in the beginning. But it's all clear now.

I am wondering if the Pahala Long's is closing?! I truly hope not as they are the only pharmacy for…read moremiles around in Kau. While I have had good experiences in the past with friendly service and able to get what I need, lately it has been terrible! There is only one employee at a time and the shelves are wiped out. I asked the gal at the counter (after a long wait) , she said no, they just don't have the staff to stock! I also tried to make an appointment for a Covid booster, as I have gotten there before but never received a call back after leaving messages 2 days in a row. They never answer the phone but promised to call back within the hour. It's been several days now. I've given up on them. I hope they are able to hire enough staff to run the store properly. It would be really sad for our community to lose them.

The curly haired man who I guess is the manager is very rude. I came here at 1:28 pm and the doors…read morewere already locked. He argued with me that I got there at 1:30. I would have been a quick in and out stop but he spent more time arguing with me than it would have taken to get me in and out. No courtesy to the customer at all. Will not return and will instead drive out however far I need to so I can avoid this Long's Drug Store.

My wife was driving... parked our tiny car whet another vehicle had just pulled out. (Who I assume…read moreis the owner) of the pharmacy aggressively told us "he will tow" our car. We were dumbfounded as we had no idea why... as well as his aggression. (As a professional I suggest he sees a therapist) we pulled out of the area. Parked elsewhere. My wife walked into The pharmacy where same man said oh I wasn't aware you were coming in here... she advised him to learn manners and left.

Outstanding customer service, professional and caring staff and quality compounded medication!read more

A HUGE SHOUT OUT TO POHAI! I took my 99yr Aunty shopping…read moretoday at Target. Suddenly, she was too tired to finish the sm list. I ask Pohai for help. He IMMEDIATELY ask what I needed. He took us straight to the vacuum she wanted, went to get two things in two different sections of the store, then met us back@check out! It's one thing to ask for help finding an item..but, the way Pohai safely hurried to help an elder..well, it just doesn't seem to be that important anymore? ..so when it is..got to be addressed! Mahalo Pohai for being a kind, considerate& knowledgeable team member! Mahalo Target for hiring him!

Pickup is convenient! Do NOT get Shipt!…read more You cannot return items & they do not tell you this upfront. It is extremely difficult to get a hold of a live person. They think noting of telling you an arrival time and then change it to the next day. So, don't count on them if you need something right away. I think shoppers must "claim" your order and several others, so delivery takes a long time. I will not renew my subscription. The one is for the second to last order. It is okay if you never need to return anything. I will do pickup instead.

Quit sending me advertisements for all these great deals on products that you don't even have…read moreavailable in your store. Pretty much every time I go to find something that was advertised. It's not in stock. It's a waste of my time and I'm sure others feel the same way.

This is by far the best pharmacy in Hilo. The pharmacist Marq Simms & his great staff have been…read morehelping me with medication for myself as well as my patients for 2 decades. They always give both professional & friendly service and are willing to take the time needed to explain medication & how to use it. I am so sad to be loosing this crew as CVS has decided to close this pharmacy in May 2022! Wishing you all the best wherever you go!

Very small longs drugs but seems to have a good selection of items. No fresh foods but the…read moresuperette next door has some if you need it. We got there at 1:52 and found they were closed for lunch. If you need something this place probably has it.

Great, kind people! excellent service every time! Very convenient in Ka'u…read more located right next to Bank 9f Hawaii

These folks are on it ! The Pharmacist is slammed busy -…read morethere is a consistent string of customers filling their orders here. Their pharmacy is very tight quarters but they seem to work well as a team. Amazing the quantity they handle .... though some drugs are too 'exotic' for such a small location. In addition to the resident populace of Waikoloa (well over 3500), many of which are retired and need a variety of medications, there are a large amount of vacation travelers who also have odd needs. KTA is a small outfit and cannot meet the needs of many , but they do handle substantial. Longs or Foodland in Waimea has what this little pharmacy doesn't though , and they're only 20 minutes away.

Sanitize? gosh no! Back during the serious COVID stuff I noticed that the pharmacy simply did not…read moresanitize. I had my shot there and i had to sit in a grocery aisle with people walking within a foot of me. I noticed no masks or gloves on cashiers and a big advertising policy that said the opposite. ..be safe etc. Now recently i noticed again that the pharmacy has really bad sanitation procedures. For example, they don't clean the key pad or the pen used for most transactions. The associates dont wear masks and are in close proximity with each other, and with a hundred potentially very ill people daily. I commented and the reply was 'we dont have to'. Associates hand product to a customer, customers maybe hand it back with germy hands. i watched as someone wiped their nose then handed money over. So..I called the company and they had someone call me back. Reply? 'well if you dont like it take your business elsewhere.' no kidding. So..be very afraid. Not sanitizing is a company policy they defend. and besides is it a great idea to shop at a grocery store that has sick people walking through where kids and old folks might have risk from their big sneeze?

Great selection when the store is stocked. Unfortunately this place is so busy a lot of times they…read moreare out of what you're looking for. This store has become to small for the amount of people that shop here they definitely need to build or squire another location on the east side closer to Puna or build a larger store so the shortages are addressed. Closing at 11pm is very inconvenient they should be open 5am-12am.

Enjoy shopping at Walmart-prices very reasonable. They…read moreprovide a lot if Customer Service and always something new-they tend to customers needs.....