This place is awful. They work on the sunk-cost principle. You first have to go have an interview with the office manager, where he assures you how much cheaper their services are than a regular doctor's office. Then you have to have an appointment to establish service. During this appointment, they literally will NOT talk to you about any medical issues you have or any prescriptions you might need. You're supposed to make another appointment for that. This first appointment is just for the APRN to nod her head while you go over your history. They make a big deal about being cheaper than doctors, and it's true, their actual visit cost is less. However, you'll quickly find (if you pay out of pocket like we do) that they have "procedure fees" for everything. For instance, at the doctor we eventually found, I only pay a $35 nurse fee for vaccinations, but at Park Wellness, I was expected to pay the regular office visit fee PLUS an additional amount for a procedure fee, which brought the total to MORE than a checkup with the doctor. Not only that, but I was flat out told that they charge MORE for a procedure fee for people who pay out of pocket than they charge insurance companies. The office manager, who is related to both APRNs and is therefore likely there to stay, is a rude jerk. I'd say more, but frankly, I have so little trust for this place that I don't want to say enough that I can be identified. This was one of the worst "doctor" experiences I've ever had. read more

The entire staff at Park Wellness is a joy to work with. My entire family goes here from my children to my husband and myself. Anytime we have needed a same day appointment we have been able to get in. Both APRN's that work at this office truly care about the well being of their patients, they will call and check in after an appointment to make sure you are recovering. During your appointment they listen to all of your concerns and with you come up with an action plan to address the health concerns you have. They do keep you accountable on your end of the health plan, which in my option we all need. I have recommended them to many people and will continue to do so. read more

While most Dr's don't really take the time to really see what is going on and quick on the prescriptions, Jennifer was able to diagnose multiple problems within my family and get the correct treatment. I haven't had a more compassionate caring Dr ever. The Staff at park wellness is top notch as well. I've never had a problem getting an appointment and even a few times was squeezed in even when it was apparent that she was really booked for that day. I am a fan for life! read more

Looking for a new Doctor I saw the sign out front of Park Wellness in Keaau while visiting Urgent Care in Keaau. I followed their directions on their website, filled out their questionnaire and medical history forms. I received an email with confirmation they received my paperwork, 4 days later I received another email almost 4:00 pm that my meet and greet appt was the next day at 11:00am. I could not make that appointment as I had a full work day scheduled. So next option date was the following week which I confirmed. I received a zoom link 2 days prior. Day of my appointment I sign on 1 hour prior (As directed) and waited for Dr. to come on. 40 minutes in i am still staring at my computer screen. I call their number in the email and leave a message that I am waiting for my appointment and left my phone number. 2 weeks go by and I never hear a word from them. I send an email again with the email thread showing my appointment information. The response email was to "apologize that it happens with zoom sometimes" and to add that they "did not get my Voice mail" They again give me another appointment date with a 5 hour time slot to choose from. I confirmed that date and a specific time I would be available and to please confirm with a new zoom link. I am a busy professional so I go on about my business after scheduling it in my calendar. I get NO RESPONSE!! Day of the appointment, I check every box in my email for a new link. nothing, I call the office to leave a voice mail again. Someone calls me back again to apologize and ask if I would like to meet with Dr. at 12:00 pm that same day (1hour away). I agree to take that appointment and set my alarm to get back to my computer in 30 minutes. 12:00pm Dr. is a no show again, while sitting at my computer looking for the zoom link, I call Park Wellness again and leave a message that I was sitting at my computer waiting for a link for the zoom appointment and leave my phone number for a call back. NOTHING!!! 20 minutes later I get the link to the zoom appointment. I am so irritated by their unprofessionalism that I go back to work and choose not to sign in. I am beyond insulted that they have no regard to my time and schedule. If this is what its like trying to get an initial appointment, I can imagine that their business practice is just as bad. I have PPO medical and I am not a sickly person. Just looking for a competent Doctor for my blood work and annual check ups. I have all the email threads and logs as proof. This practice is like Mickey Mouse-fAKE. read more

I cannot say enough great things about this place and the people there. I have never had a better doctor than Jennifer. She is amazing, and is able to diagnose things I never even knew were wrong with me. After looking at my blood test results on what I thought was just a routine annual checkup, she mentioned my enzymes (or something like that) were off, and made me get an ultrasound. She told me something was off, could be my liver or gall bladder (I'm paraphrasing here). Thinking it was a crazy waste of time, after a couple months I eventually went and had one done. Turns out, those severe pains I'd ignored, thinking I'd just slept wrong, or were just aches from no exercise and middle age, weren't from those things. I had four sizeable gallstones, and it turns out I needed to have my gall bladder removed! Another thing was my anemia. I've had so many doctors I've lost count, tell me I needed to take iron supplements as I've always been anemic. Not severe, but enough so that the times I tried to donate blood I always got rejected. : Jennifer insisted I see a blood specialist, telling me she did not want to prescribe iron supplements because they would do no good, depending on what type of anemia I have. Turns out, once again, she was spot on in her diagnoses. My anemia is hereditary, having to do with my being Sicilian. Can't remember the medical term for it, but iron supplements definitely do not do it a bit of good. Neither of these things were even what I'd gone in to see her for. She took the time to actually look at blood test results, ask me some questions, and saw those things. The entire staff at Park Wellness, Jennifer, Lorna and Randy are all caring, knowledgeable and extremely patient. They go above and beyond for all their patients. My whole family has been seeing them for almost 3 years. (That's an age range from 9 to 57. lol) They always make the time and squeeze us in no matter how busy they are. HIGHLY recommend them. AAA+++ read more