Worst clinic on the Island! I've been lied to numerous times by staff and physicians who have zero…read morecommunicaticon shills but loved to humiliate & torture, not even listening or looking at me while I'm telling the truth yet shaking there head, like I'm wrong. who doesnt listen to their patients? They are trying to kill me this week because of there lies and mistakes. the details are insane! Luckily after I left in tears today, II drove to Pahoa Community Clinic and they treated me beautifuul. gave me an injection and more meds Highly recommended!!

This is the worst place to go, honestly hilo bay clinics are so much more better and friendlier, I…read morehave a appointment set and I waited a whole month for just for them to call me a day before my appointment to reschedule, I get there on the new day of my appointment and Peggy O'Neil whose my pcp says she can't prescribe me my birth control and just whole bunch of bullshit excuses, I waited for nothing just to be told to come back again in a month. This doctor is a fucking joke and her staff are rude and always have bitch attitudes. Why work In this profession if you all always look so unhappy. Never again am I going back and I'm definitely changing pcps.

Refused my Medicare. Paid $180 cash for this terrible female Doctor with really bad bed side…read moremanners to just dismiss my symptoms. Insisted on first charging additional $80.00 for Covid test said no left bought few test kits Walmart $20.00 negative. So now still have a case of bronchitis and no Z pack or anything. Run from this place scam!!!!

I took my son to urgent care to get him treated for a dog bite. But we got way more than expected…read more He was not only treated for the dog bite, but was also cared for as if he were part of their family. Then on a different date I took my daughter there for what we thought was eczema. Yet again, we were treated as if they knew her for years. So not only did they treat my children medically, but the staff were all so very sincere, loving, and attentive. Starting from the front desk ladies: Kauila (hope that's correct) and Jamie, to the middle ladies: Malina and Christine, and last but not least, the APRN: Charlotte & nurse:Leah who treated my daughter and son. Again, thank you Hilo Urgent Care staff!!!!!

I've been seeing Dr. Kurohara for. 36 years and can attest to his abilities as a physician. He and…read morehis office staff provide nothing but the best care.

Dr. Kurohara is so well known around the community for his excellent care. He has taken care of me…read moreand all my family members for the longest time. Being in the medical field, it's easy to lose your way due to the extremely high numbers of patients that need to be seen on a daily basis. Dr. Kurohara is one of a kind and always gives you his full attention, compassion, and care. He treats everyone like family. I truly wish others would follow his example.

She is through and knowledgable. Her staff is kind and caring. There is not a long wait to get an…read moreappointment. Unfortunately she is retiring, but I am confident the Dr.s that will be replacing her will up to her standard. Her current staff will remain in the office, they are wonderful.

Excellent care! Dr. LeBoo is so thoughtful of my crazy requests. Mark always has a beautiful…read moresmile!! Office is always spotless. Nurses are very friendly!

Absolutely love Maika'i and it's amazing staff. I was seen by Karen Nishimoto and her level of care…read morewas outstanding. I felt thoroughly listened to. My concerns were addressed, my medications evaluated and refilled, follow up appts and referrals were made all in one visit. Miss Nishimoto was well aware of my chart, and I could tell she spent sometime looking things over before walking into the room. Top notch professional all around and very impressive knowledge when I asked questions. I'll be a lifelong client.

Ended up at Urgent Care this morning at this Waimea location and so grateful they are here in…read moreWaimea. The nurse and Dr. Cindy were absolutely great! Thank you for having an Urgent Care in Waimea. Highly recommend checking into an Urgent Care Waimea.

I had a great experience with Dr. Cindy and the team today. They got me in and out within about 35…read moremins. She listened to my symptoms and was easy to chat with. Thank you!!

I went in for I believed it was a minor cut. However, my family insisted that I go in and get it…read morechecked. The nurses that assisted were so caring and so professional. They treated me like a family. I believe this urgent care alone is the best I've had visited.

Quick service. Got the help I needed friendly staff…read more Would recommend. Easy to get to. In and Out fast.

I was scheduled to receive a tetanus shot and was given the Covid vaccine by mistake. When I filed…read morea complaint with my insurance company I got a letter from Hawaii Family Physicians stating I was discharged from their practice. Two days after my discharge letter, I received another letter discharging my daughter as well. Hers was accompanied by a demand for payment on a 12.00 copay from an office visit we had less than a week prior. I called to inquire about the charge as I made a cash payment in the office at her visit however I was only able to leave a message for the finance person. Three days later, no return call I received a letter saying my daughter's account had been turned over to a collection company. I believe my insurance company is in the process of an investigation that may include some sanctions against the practice. The agent handling my claim implied this was not the first mistake of its kind reported from their practice.

The thing I especially like about Dr Arthurs is that he reads and questions studies about various…read moremedications and how does it fit into the lifestyles of his patients. He is impressive to me and I look forward to my visits with him and his opinions as well. Dr King is fine for sure but Dr Arthur's is closer in age to me so we relate better !! My wife and I came from the mainland and now reside here in Kona. We had to wait to become patients and it was worth it. I have some medical training and I can tell you that Hawaii Family Physicians and their staff are a pleasure to work with and they r at the top of their game. All in all they are a first class medical operation that we are proud to be a part of as patients. They are also aware of alternative Eastern medicines and therapies. Definitely they r open and informed of what is new as well as time tested medicines and procedures. Shelly and Jamie Goldner