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Aloha Aina Wellness Center

4.0 (8 reviews)
Closed • 7:00 am - 7:00 pm
Updated 3 months ago

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3 months ago

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3 months ago

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9 years ago

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Ask the Community - Aloha Aina Wellness Center

Hale Ho'ola Spa Volcano - Couples massage room set up

Hale Ho'ola Spa Volcano

4.7(53 reviews)
18.5 km
•$$

We did the couples' 1-hour Lomilomi massage for our honeymoon. GREAT EXPERIENCE!…read more Suzanne and Shivani were excellent. We left feeling relaxed and rejuvenated with a lot of pressure and tension released.

If you're visiting the Big Island on vacation, save yourself the runaround -- book with one of the…read moremany wonderful spas that will reliably communicate with you and honor your appointment. This was unfortunately my second frustrating experience with Hale Ho'ōla. The first was in September 2022, when Suzanne left me hanging for three days before eventually telling me she couldn't accommodate a couples massage. I decided to give Hale Ho'ōla another chance this year. On September 1, I arranged a couples massage for September 15 to celebrate my wedding anniversary with my husband. Suzanne told me she had availability from 4-8pm, I selected 4pm, and provided my email address as requested. On the morning of our appointment, I realized I'd never received the confirmation email or any instructions, so at 9:54am I texted Suzanne to make sure we were still on for 4pm. She read my message but didn't respond. Around 2pm, as we were preparing for the 2+ hour drive from Kona, I followed up again. She read that message too, but again didn't respond. Suzanne finally called around 2:30pm, after we had already been driving for about 30 minutes. She explained that she'd been dealing with power outages over the previous few days, which I completely understand. However, she also admitted that she had forgotten to put our appointment on her schedule and couldn't see us until after 7pm. I asked whether the following day would work better for her. She said yes it would, but needed to confirm with her other therapist and would get back to me. She never did. I followed up again that evening, which she read without responding. It wasn't until around 4:30pm the following day that she finally texted to say she couldn't make it work. Mistakes and unexpected circumstances happen. What I find unacceptable is the repeated lack of communication. Had Suzanne responded to either of my messages, we never would have started a 2+ hour drive for an appointment that wasn't actually on her schedule. What makes this especially disappointing is that we had specifically planned this couples massage as part of our wedding anniversary celebration. Her lack of communication and organization threw a wrench into our plans and wasted precious vacation time that we can't get back. Instead of enjoying that time together, we spent it driving toward an appointment that didn't exist and then waiting around the following day to find out whether she could accommodate us. As a small business owner myself, I understand that running a business isn't easy. But communicating with customers and honoring confirmed arrangements -- or promptly taking responsibility when something goes wrong -- is basic professionalism.

Photos
Hale Ho'ola Spa Volcano - The welcome relaxation station which was magical as the rain pattered on the roof

The welcome relaxation station which was magical as the rain pattered on the roof

Hale Ho'ola Spa Volcano - Christmas decorated buck

Christmas decorated buck

Hale Ho'ola Spa Volcano - Relaxing entryway and waiting area.

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Relaxing entryway and waiting area.

Sento House - We do Couples Massages

Sento House

4.9(80 reviews)
34.6 km
•$$

Best spa experience I had on the Big Island. Just driving around Hilo I just came upon the signs…read morefor hot tubs and cold plunges. I checked it out got a day pass and used all their amenities before and after my massage. I loved the extreme hot and cold temperatures they kept. They have a nice and hot jacuzzi, infrared sauna, steam sauna with eucalyptus with temp of 110. Nice and hot just the way I like it. Cold plunge tubs are 45 just cold enough to benefit a real cold plunge. It was great. My massage therapist Habib was amazing he used a technique called body tempering to soothe my aches and pains from chronic tendiopathy. He uses a steel bar bell. If you don't mind a little pain and like getting your facia scraped and rolled out then this technique is just for you. One of the best spa and bathing experiences I ever had . I have been to many spas and bath houses around the world. It was really great. Tips bring your own towel or it will cost you 5 bucks. If you do get a massage come prior and stay after your massage and soak in the tubs and you can shower after. If you are ever in the island and want to soak your body and recover after a long hike or swim check out Sento House. Thanks January Dakota and Habib Mahalo

The steam sauna before and after my massage was such a fabulous addition that took my massage to a…read morewhole new level. My massage from Chris was one of the best massages I have ever had, and I have been getting massages for over 30 years to help me with physical challenges I experience. The spa is located in an old, funky building and isn't some super fancy, high end looking spa inside, so don't expect that. But it does have a wonderful feel and the ammenities are fantastic, inlcuding alkaline water, soap, shampoo, conditioner, self-facial tools, and more. And the quality of the experience is beyond, beyond.

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Sento House
Sento House - Waiting and reception area

Waiting and reception area

Sento House - Relax in our zen space before and after your massage

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Relax in our zen space before and after your massage

Aloha Aina Wellness Center - colonics - Updated October 2026

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