Worst clinic on the Island! I've been lied to numerous times by staff and physicians who have zero…read morecommunicaticon shills but loved to humiliate & torture, not even listening or looking at me while I'm telling the truth yet shaking there head, like I'm wrong. who doesnt listen to their patients? They are trying to kill me this week because of there lies and mistakes. the details are insane! Luckily after I left in tears today, II drove to Pahoa Community Clinic and they treated me beautifuul. gave me an injection and more meds Highly recommended!!

This is the worst place to go, honestly hilo bay clinics are so much more better and friendlier, I…read morehave a appointment set and I waited a whole month for just for them to call me a day before my appointment to reschedule, I get there on the new day of my appointment and Peggy O'Neil whose my pcp says she can't prescribe me my birth control and just whole bunch of bullshit excuses, I waited for nothing just to be told to come back again in a month. This doctor is a fucking joke and her staff are rude and always have bitch attitudes. Why work In this profession if you all always look so unhappy. Never again am I going back and I'm definitely changing pcps.

Excellent, fast service! Very knowledgeable doctor. Got to see them in 5-10 minutes. Took care of…read moremy sinus infection. Mahalo

The office staff was kind, caring and friendly. Service was…read morefast. The doctor however, was among the five worst physicians I've ever seen. She did not present herself as a PA, which led me to believe she was a doctor. She did not listen to my concerns and showed no empathy. Her visit was less than five minutes. She did, however, promise to request a full spinal x-ray which was exactly what I wanted having experienced intense neck, back and leg pain less than 24 hours prior. When I arrived at the Xray facility, she had requested only lower x-rays. So I returned to the clinic to ask for the promised, full spinal x-ray she had promised. She refused to do it. And when I kindly asked her why, she refused to answer, and instead repeated her refusal , turned her back and walked away. I was shocked! It's my belief that no patient should ever be treated with that level of disrespect and lack of care.

Hour of operations stated as 7:30am to 5pm. We arrived at…read more4:30pm and was met at the door by an older Asian man, maybe a doc? Not sure. He told us that they weren't taking anymore patients that day, the proceeded to ask if we were ok? If we were ok, we wouldn't be walking thru those doors now would we? I find this unprofessional and unexceptable... and we told to go to the Keauu Urgent Care instead. Wasted my time driving there only to be told this and directed us to another clinic which was in the other direction and much further away from where we live.

I'm a patient with Dr. Harris. I'm very disappointed with more then an 2hr wait just to see the…read moredoctor.

I had an appointment with Psychiatrist Casey Brown but for no reason (and no explanation) she…read morecancelled it the day before my appointment. I waited 6 weeks for this appointment and really really need new medication. I cant imagine if I was someone who was in crisis and this happened. Someone could die before getting into see a doctor! Bad ethics. Shame on you!

I was having bad ear pain on a Saturday and I couldn't wait until Monday to call my pcp but it was…read morealmost 4 pm. I figured if Urgent Care was busy then I would just try again on Sunday. Luckily, they weren't too busy and from the receptionist to the provider, everyone was so accommodating, helpful, understanding, and kind. It was honestly such a pleasant visit. I've actually been there another time for my son while it was super busy and it was actually a pretty good visit that day too. So if I ever had to go again, I wouldn't have any doubt they will be just as accommodating, helpful, understanding, and kind.

The physician's tone/delivery was very rude. I experienced her last year as well and it was the…read moresame. After a second visit with her, I wouldn't go back.

Ended up at Urgent Care this morning at this Waimea location and so grateful they are here in…read moreWaimea. The nurse and Dr. Cindy were absolutely great! Thank you for having an Urgent Care in Waimea. Highly recommend checking into an Urgent Care Waimea.

The doctor at this urgent care gave me excellent care. Not only did they take a look at it and make…read moresure that my injury was not severe, but they saw me very quickly, got me out of there very quickly and sent me to a nearby place to get my tetanus booster. The treatment was kind, efficient, and I was very grateful so that I could go back on my vacation.

Refused my Medicare. Paid $180 cash for this terrible female Doctor with really bad bed side…read moremanners to just dismiss my symptoms. Insisted on first charging additional $80.00 for Covid test said no left bought few test kits Walmart $20.00 negative. So now still have a case of bronchitis and no Z pack or anything. Run from this place scam!!!!

I took my son to urgent care to get him treated for a dog bite. But we got way more than expected…read more He was not only treated for the dog bite, but was also cared for as if he were part of their family. Then on a different date I took my daughter there for what we thought was eczema. Yet again, we were treated as if they knew her for years. So not only did they treat my children medically, but the staff were all so very sincere, loving, and attentive. Starting from the front desk ladies: Kauila (hope that's correct) and Jamie, to the middle ladies: Malina and Christine, and last but not least, the APRN: Charlotte & nurse:Leah who treated my daughter and son. Again, thank you Hilo Urgent Care staff!!!!!

Got admitted right away they took care of my husband with his needs in an efficient manner…read more Nice friendly staff. So far the only wait it for the results of the X-ray and the cat scan. So I can finish my rating and we got out of there in about 3 and half hours! Nothing like the mainland they would have my 80 year dad wait for 12 hours. I was very happy with their service thank you for helping with the Veterans.

we had an emergency de-gloving dog bite on my lower arm. The staff was super friendly and very…read moreattentive. Dr. Dan Silverman was an amazing pinch-hitter for the surgeon. He sewed me up with 36 stitches, matching all parts of my skin and tattoo together they took care of my pain in the best way possible and filled me with IV antibiotics. I am very grateful for all their services.

unprofessional, no expertise, they are very rude. My brother had kidney problems so his body was…read moreswollen but the doctor said he was allergic. Then we went to emergency, doctors there told us If we were a day late, we don't know what would have happened. unbelievable!

The WORST medical/dential on the island. LONG WAITS,…read moreINEPT staff, any good doctors don't last longer than a year, worst answering service in hawaii, they loose your appointments, they don't pay attention to what you tell them so you have to repeat yourself over and over again. Constantly trying to send you to Oahu for a 15 min appointment with a specialist because they don't have any in town connected with them. Spending all day going to Oahu for 15 minutes is a hardship for seniors with disabilities. They can't get your prescriptions correct. They need to be sued for mal-pracrice or shut down. Their stupid recording on hold it ANNOYING, the jingle is STUPID! Silence would be better. AVOID this place if you can.

I would avoid Sally Boyd…read more Especially if you are very sick. Apparently, I was outside of her scope of practice. I was under her care for over a year while progressively getting sicker and weaker. I spent thousands of dollars on all of the latest procedures and supplements under her guidance. And she got all of the kickbacks. Honestly, I felt like a Guinea pig. Every week it was some new promising idea, food, drug, therapy, or supplement. She is an expert salesperson. Trouble was nothing was working. I was finally forced to go to the mainland to stay with my son for help. I spent a year in a wheelchair crippled, too weak to get the surgery I needed. Post surgery, 6 months of physical therapy. And now 2 years later, I am finally healthy and strong and doing absolutely nothing that she recommended. Also, they lost a medical specimen I had giving them and then blamed me because "well you left" Very unprofessional, she does not care about her patients. And Don, her partner and front desk man does not allow access to Sally. It's very difficult getting any help off hours or weekends. He can be very rude. Dr. Chris is much better imo

Supposed to have 1 pm appt for doctor lawinski after reading the paperwork about being late or…read moremissed appointments yada yada sitting in the waiting area few minutes before 1 so I'm early dead silent 2 employees (I assume )not one word jus as if no one at all was in the room zero personality skills so that was awkward feeling now but one disappears behind a door another down the hall ummm hello I'm the 1pm people by this time it's 107pm I left play stupid games win stupid prizes I'll take my cash to Hilo gladly