It was unfortunate that we needed to use the services of a hospital, however, from the time we entered the Hilo Benioff Medical Center emergency room and through a 7 day stay, all the medical staff were very professional and friendly. The health issue was diagnosed and treated immediately with surgery within a few hours of arrival. All the staff appeared to really enjoy their jobs and caring for patients. read more

Got admitted right away they took care of my husband with his needs in an efficient manner. Nice friendly staff. So far the only wait it for the results of the X-ray and the cat scan. So I can finish my rating and we got out of there in about 3 and half hours! Nothing like the mainland they would have my 80 year dad wait for 12 hours. I was very happy with their service thank you for helping with the Veterans. read more

we had an emergency de-gloving dog bite on my lower arm. The staff was super friendly and very attentive. Dr. Dan Silverman was an amazing pinch-hitter for the surgeon. He sewed me up with 36 stitches, matching all parts of my skin and tattoo together they took care of my pain in the best way possible and filled me with IV antibiotics. I am very grateful for all their services. read more

Hilo Benioff Medical Center - complete repair with 36 stitches - Medical Centers Near Me - Hilo, Hawaii

This important entity is staffed with too many very unprofessional, ill trained, rude, complacent people. The clerks and receptionists especially. There is little accountability for their actions or inactions towards patients!! Their behaviors and treatment of patients who are often ill, elderly and poor has to change. Administrators are often related to many of the lower level employee, so concerns and complaints often get no follow up. Warning: get the names of every staff member you talk to by phone etc. and write it down. This is the only local hospital in this area, and Major changes are needed ASAP!!! read more

Spectacular care from start to finish. Late night emergency, for my son , stomach pain with fever and vomit. ER visit. We are hospital workers from the mainland. To tell you the truth everything went smoothly, from initial exam, consultation, explanation of procedure. Having the procedure done, and recovery. We just finished up with follow up apt with surgeon. Can't say anything bad. Thank you. read more

I went in Hilo Medical Center ER due to multiple vomiting during the night before. Dr. Dunphy diagnosed the problem, and Dr. Pierce and the FMS team provided the excellent treatment while I was hospitalized (I was out of the hospital in 32 hours). I am grateful to them and the many RNs and aids: Shan and Maraie, Dana and Ava, Kelly and Jesus, and Giana, and many other kind and professional staffs at ER, Lab, CT Scan, X-Ray whose names I can't recall. read more

Hilo Benioff Medical Center - Medical Centers Near Me - Hilo, Hawaii

Emergency room visit. Staff was very attentive and wait was super short. Doctor Higa was very thorough and his bedside manner was wonderful. Answered all our questions and sent us home without questions. Highly recommend! read more

These people are overworked and there is extensive renovation goinv on. That said I have never experienced the level of professionalism in my 70 years alive. They are that good. they arre kind, caring, knowledgeable and do their best to put rest and ease. You are treated as perso, your questions. I fell and broke my femur. I am so glad these angels of mercy were there. A huge thanks goes to Dr Brooke Hayashi who put me together again. read more

Update. she was flown to the mainland and rushed into urgent surgery by a gastric surgeon and specialist. We had the whole procedure filmed and documented since the hospital ER said three times that nothing is wrong with you. "You are just a frequent flyer" second visit, "I'm busy, can't you see that" as the doctor walked off as I begged to try something. All three ER doctors said go back to your primary care who kept putting in requests to see a specialist for internal pain. Frustrated by the lack of competence and concern. All I can say is there was definitely a major internal problem and she went through months of suffering. It's agonizing watching someone in so much pain and so sick they can no longer hold their head up. There Moto was give them a pain shot and send them out the door and hope they don't return. If they do, humiliate them until they almost loose all hope of cure or relief. read more

Hilo Benioff Medical Center - Passing out in ER.. give shot send home, can't eat, etc. but they say nothing is wrong... laughable incompetence. - Medical Centers Near Me - Hilo, Hawaii

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Don't go there. I'm at Queens now. Can't say enough, stay away. Anything more than stitches run. Nurses are excellent can't compliment them enough, doctors are terrible. read more

Pretty campus crowded with inadequate parking & campus transportation. Located in the middle of urban Hilo. On the way up academically.

I was very skeptical about coming to th ER, but my leg was killing me and I couldn't wait much longer. When I say EVERYONE I encountered treated my daughter and I with such compassion, and happy hearts I mean that! My intake nurse Ashley was happy and made us feel very comfortable which really set the tone for the rest of my visit. There wasno wait at all, got my vitals done got to a room, and no more than 5 minutes later my doctor (Laura) greeted me and listened to my concerns and ran down the game plan with me, she made sure to address all my questions and concerns. Had to get an ultra sound, and was greeted by yet another darling named Mahea, she transported me via wheel chair to the ultra sound room. She was very personable and shared in conversation with both my daughter and I, sweetest soul.. my ultra sound tech I can't remember his name but I do know he's from Persia, and was also so sweet and explained everything he was going to do and made sure my daughter had a nice comfy seat and that I was comfortable the whole time. My blood draw was also extremely quick, jacob was very sweet. My RN Brandon than took my vitals and went over my discharge papers with me, again very personable and to the point && got me out of there. No more than 1.5 hours I mean everyone down to the lady that does the registration, smiles and conversation. no rushing, no snotty attitudes just compassion and smiles truly, best experience I've encountered at an ER by far. read more

Dr. Siu, Nurse Skye and Ray from the front literally saved my life. God Bless Y'all. Thank you so much. Alabama Craig Bird read more

This review is about the AUDIOLOGY Dept., Miguel in particular. Being kept waiting 35 minutes past my appointment time was DISRESPECTFUL enough, but to have the breezy, casual completely unapologetic Miguel act as if I were the problem is unacceptable. I was married to a physician for almost ten years, so Miguel's unprofessional attitude and arrogant behavior is absolute bullshit: as unwarranted as it is unacceptable. If this immature clown can't manage his schedule to allow himself to waltz in to work ON TIME, thus disrespecting the time and money of every single patient who then must waste THEIR time to accommodate THIS fool, then he needs to go. We all know Hawaii attracts the dregs and bottom of the barrel when it comes to physicians and providers, as I have experienced in the last 20 years with both Kaiser and Hilo Med Ctr. CLINICAL LABS is a real mess, with the staff changing with my every 6 month visit and their not being able to locate orders. There are indeed some great doctors in Hawaii for sure, but the number of low-effort, low-knowledge physicians is frightening. read more

I retired from a US mainland network hospital. During our indoctrination lecture, we were instructed on being of service to our patients, their relatives, and visitors. The staff here, in every department involved, which is still ongoing, fulfilled and went beyond my own instructions of conduct and service. Awesome is all I can say. Thank you! read more

PLEASE do whatever possible to avoid this facility. I don't know if calling it a hospital is accurate. There is a lot of schooling that goes in to become a doctor, we cant deny that, but when you speak to these doctors the knowledge level is clearly below average. The whole facility and the manner in which they do things is scary. My moms passing still Stings, so to avoid this being viewed as emotional, i will simply give some advice based on our experience as a family. My mother was 88, just prior to being admitted she was active, shopping at target and any other store she could walk around in. She was a smart and sharp women. She passed within 5 days of being there and the condition she went in for was not an emergency condition. Hilo Medical center caused more damage than they did help. They seem to fail to take into consideration the age of patients - at 88 conservative care should be the initial goal, patience. They are quick to jump to things and they were very up front that they were "guessing", they did a few procedures prior to us speaking to the doctors and telling them nothing more was to be done without speaking first to my brother who my mother set as her advocate. We were off island so, by the time we got there, the damage had been done. The manner in which they acted once the damage was done was probably the most inhumane treatment and insensitive treatment I have experienced. I write this review just to caution those who live in Hilo to try and get to Oahu for serious medical care. If you research reviews on this facility you will see the dangers in putting you or your loved ones care in their hands. Please please, get on a plane and take that short flight over to Oahu should you become ill. read more

extreme lack of clear orderly communication between doctors and documented caregivers. lack of documented medical tests results from er to. the surgical floor and on the surgical floor dark red blood in the urine ignore by male nurse right before surgery in march 2024. this has been going on for the last 3 months till today june 19, 2024 when the security guard tried to take away my personal phone out of my hands and he did put his hands on mine with 2 head nurse stand right there in front of my partners door way. hilo medical center is not a safe place to be in with an extreme lack of real professionalism between administrators(dirty old dictating head nurses) and violent security guard putting his hands on me(62 yrs old 5ft tall) SKETCHY GHETTO hospital staff ENJOYED GANGING UP ON ME TOXIC NAZI DICTATING WHITE HEAD NURSE!!! MINUS 10 BLACK STARS FOR TOXIC NAZI along with your VIOLENT SECURITY GUARD FYI - THERE IS NOTHING BEING DONE TO HOLD THIS PEOPLE ACCOUNTABLE FOR THERE EXTREME LACK OF PROFESSIONAL BEHAVIOR THAT DOES NOT REALLY EXIST ANYMORE read more

This review is for the extended-care unit. I'm not a patient, just someone who needs to work with them. If you need to call this extended‑care facility, brace yourself for "Miss Woman-in-Charge"'s attitude. Each time we phoned for our patient's records, she was rude--ending the conversation with, "I'm going to leave it at this," before lecturing us on how we should approach her clinic and then hanging up. Clear instructions are fine; sarcasm and condescension aren't. A little amicability would go a long way, but she prefers to gatekeep with attitude instead of helping solve the problem. And before this is spun as "those callers were incompetent," let's get one thing straight: we're all drowning in workload. If you want smooth coordination, start with basic courtesy. No one on the outside knows every quirk of your clinic, and you don't know ours. Respect is a two‑way street. Miscommunication happens; it's resolved by talking with people, not down to them. No name‑dropping, but she knows who she is. read more

I ended up here flown in from a cruise ship with a heart attack and they saved my life. Dr. Juneau and Dr. Haynes were knowledgeable and understanding. The support staff was extremely helpful to my family. There are many to thank - Curtis, Dana, Nick and Bart. I have to give a special shout out to Ian W. my nurse who went above and beyond to work with me through some very difficult times. I'm sure there were others whose names I have not remembered or never learned. Thank you all! read more

I would give zero stars if I could. I was having a MCI in 2007. Unbeknownst to me there was no cardio care on the Big Island. Remember, there is a thing called the "golden hour" where you are suppose to get care within that time to avoid any major heart damage. I went in on a Friday and never was an EKG done. The one...yes one, Cardio Dr. would not be in until Monday and to sit tight. Monday came and went with no Dr. Then a treadmill was ordered...REALLY?..,,. during a heart attack? They fumbled and fumbled with the machinery, clearly showing their lack of understanding of how to use it. It was no surprise to me that they could find nothing. On day 5, I left and weighed my options. After 2 days trying to call the on staff Cardiologist, he finally graced me with a return call and told me that Hilo Medical Clinic had no cardio care. So basically they were renting a bed to the tune of $10,000 for 5 days. He told me that they could Medivac me to the tune of another $10,000. Geeez! Remember, I'm having severe chest pains and having had a heart attack in 2000, I knew the symptoms. With the help of a few friends, I boarded a flight to Honolulu where another friend was awaiting and drove me to Queens Hospital. I was immediately rushed to emergency and an EKG was done which clearly showed a MCI. surprise, surprise. A few hours later, I was in surgery where I received 2 stints. Prior to going into Hilo Medical, I had heard horror stories relating it to "Hotel California". I would just laugh it off. I lived on the Big Island for 7 years, I would have stayed aside from the fact there was no cardio care and moved back to California. read more

The behavior of employees in the Emergency room does not reflect the term Emergency. By the time they know they can administer IV they still dont, and continue to make patients wait. 1 check in person, suffering poeple forced to sit straight in chairs that belong in a library, do paperwork, then more check in paperwork, then when they are done and have available IV they still don't give IV... it was sickening watching them check in my wife and force her to suffer longer.... EMERGENCY means time is a factor, read more

My 24 Year Old Daughter Went Into The Emergency Room With Chest Pains And Having A Hard Time Breathing, Just Like She Did Five Years Ago, And Again Five Years Later I Can Honestly Say That Nothing Has Changed In The ER. The Waiting Room As Well As Behind Closed Doors Is Just So Unclean. The Wait Is Extremely Long And The Waiting Room Has A Bad Smell. When You Finally Get In On The Inside You Can Count On Seeing Alot Of Staff Talk Stories, Laugh, Joke Around With Eachother. Its Sad. I Seen A Frail Old Lady In The Waiting Room Who Bumped Her Head And Instead Of Rushing Her Behind They Strapped An Ice Pack On Her Head And Made Her Wait. No Compassion. So So Sad. Broke My Heart. When My Daughter Finally Was Able To Go In The Back, I Was Told I Couldnt Go In With Her. I Was Pissed As She Has Had This Same Shortness Of Breath, Dizziness And Chest Pains Happen Before And I Was Worried. I Wouldnt Donate A Rotten Penny To This Hospital. Poor Service For People In Need. The Worse I Have Seen. read more

My nurse Mckenzie and Dr Keck were absolutely fantastic. The care I received was thorough and they patiently addressed each of my concerns on top of my chronic issues while balancing other patients and a friday night ER. Everyone on staff was kind and made sure to keep the process as comfortable as possible, and kept me updated when I would need to wait a bit longer or what to expect. By FAR 100% the best ER or doctor visit I have ever had. Thank you Dr Keck and Mckenzie! read more

Needs improvement.. Noisy! Cold! Good people but and good service.. I was in for 12 days! The 1st 48 hours nothing by mouth! Next 9 days clear liquids, on day they stepped me up to full liquids! Woo-Hooooo FULL fuckin' liquids! Party down! Then they fed me! Ono loco moco bruh but da Pot Road' wen' went broke da' Nour' bahh!! Nvm da medical procedure.. it's all about eating again! Ahhhhhhhhhhhhhhhh! And da fentanyl was zzz zzZ zZZ ZZZ bruh! read more

Hilo Benioff Medical Center - My room - Medical Centers Near Me - Hilo, Hawaii

If I could give them half a star I would, workers in the er are rude and uncompassionate and don't seem like they know what they doing. Er wait time is ridiculous. The internal medical specialist Dr M, he is the rudest , uncompassionate doctor I ever met. Very pushy and uncaring and unprofessional . And half the time the nurses didn't seem like they cared or even wanted to be there . read more

If I could give zero stars, I would. My sister went here to the ER with very high blood pressure and chest pain, and she felt like she was about to pass out. They told her to fill out paperwork before even being seen even though it was an emergency. Then, they waited an hour to even run any tests. After asking for a CT because something was seriously wrong, the doctor wouldn't order it. Her blood pressure was still high, and they blamed the machine and didn't offer any other help. Finally, they did minimal blood tests and sent her on her way. The care wasn't good. They didn't even put any monitors on her at all to consistently check on her, especially with the chest pain. Go to this hospital if you don't want your pain to be taken seriously and want to die. read more

Hilo Medical does not have the staff medical and nursing staff to safely care for their patients. Although, I heard the staff repeatedly voice the mantra, they care for patients as their own family, this is the last place you would want to have your family admitted to. My husband was there for 5 1/2 months following a catastrophic medical event. Although, I saw examples of kindness and competence among some of the nursing staff, it was far overshadowed by inexperience and indifference of many in the medical and nursing staff. The physicians are overworked and spend little to no time with explaining what is going on with the patient to the family. There is no time for individualized medical care or informed consent about medical care except for surgery. In addition, on separate occasions doctors were verbally abusive to me, the spouse. I guess you can't ask about mean b/p without be verbally berated by a physician. I can only believe that this behavior is tolerated by the hospital, because of the lack of qualified doctors to staff the hospital Nurses also often lack the skill sets necessary to care if a complex patient, yet they were still assigned to my husband. Even small areas like wound care, the nursing staff lacked basic knowledge. For example, the staff would use a dirty glove to apply ointment to an open wound. In more acute situations, nurses would walk out of the room and not return even when the patient was in respiratory distress. Repeatedly, there was failure to provide competent, knowledgeable care, and a failure by the hospital to acknowledge and improve on their many failings and shortcomings. My husband repeatedly suffered because of mistakes made by both medical and nursing staff. The hospital eventually sent my husband home following multiple episodes of aspirations on the day of discharge. He was discharged to be cared by me, the spouse, without any additional help; although, I begged for the medical staff to not discharge him because of his history of sepsis and aspiration pneumonia. (I also informed the staff at a discharge planning meeting the week before I had cancer and could not care for him alone). Within eleven days of discharge, my husband had died of aspiration pneumonia and sepsis. I did all the skilled nursing care for him without any additional help other than the help of of our children. The medical doctor's office that the hospital arranged to care for my husband after discharge, literally called 3 weeks after my husband's death. (I arranged for medical care within a day of discharge). The vital meds that were ordered on discharge took a week to be filled. As my husband would say, "too little too late." In medical and legal terms this situation is called an unsafe discharge. For my husband, there was a complete failure of this hospital to care for my husband in the hospital and to plan for a safe discharge. But the real tragedy was that my husband faithfully served the Hawaiian community for over 30 years as a medical doctor partly in Oahu (Straub doctor for 7 years) and for over 20 years on the Big Island. He worked for the County of Hawaii in West Hawaii for over 20 years and the state of Hawaii for 10 years while maintaining a private practice. He devoted his life to serving this community as a physician, and considered it an honor to care for each and every patient. In the midst of the hospital experience, one of our daughters reminded me that this hospital and the staff could not take away his dignity, and they didn't. (It still grieves me to remember how he was cared for). Yet, I am thankful he practiced medicine which he loved for the community and patients he loved. I just wish that this hospital could have given to him the honor and dignity that each patient deserves with the caliber of care his patients received in the many years he practiced medicine. read more

Hilo Medical emergency center is apparently not for emergency's. My sister went to the ER after she had a life threatening sizer while driving. This was after she already went to the ER earlier in the week for lightheadedness, shakiness, shortness of breath and spotty vision and left with no diagnosis and told to get more sleep and not do any strenuous activities She walked in the ER and told the front nurse that she felt like she was about to pass out and he told her " fill out these forms" While repeatedly telling him she needs to be seen because she felt a seizer coming on. After 1HOUR she went into the ER where she waited another HOUR to have any sort of tests done and dismissed when she requested a specific test to be done. We requested to be discharged after for Not only the nurse loosing my sister's paperwork but having Hilo medical Emergency center not proving proper care. Sad that in case of a real emergency my sister cannot rely them. read more

My experience there was at the ER at Hilo Medical Ctr. In March, I had pain in the left side of my chest. It felt like possible signs of a mild stroke or heart attack, so I drove myself there, check myself in. They did a EKG, that was good. I waited on a bed in the Hallway with many others waiting. It was a busy day. Not much Doctors on shift from what I saw. I understand that, but it seems that there's a lot of medical students training there. The Doctor's are overwhelmed. The nurses, different ones, came to give me pain reliever, I think it was Ibuprofen. I told her I didn't need that, I would like to get an Xray. Then a nurse said she was ordered to set up an IV in my arm just in case they need to draw blood. I waited for 4 hours, then I decided I would leave. I informed a nurse and she told the Doctor and they said they are getting me a room in a few minutes so I waited again and another 20 minutes or so went by then I went into a room. The Doctor listen to my Heartbeat and my Lungs and did a Manual Breast Exam. She says it sounds good. There's no signs of Stroke or Heart attack. She said to follow-up with my Doctor. And that was it. I still had pain in my left side of my chest and no blood work was done. I later get a Bill in the mail of all these charges and my share was $176.00. That's terrible! I didn't ask for Ibuprofen which I didn't need. I didn't get blood work therefore why did I need the IV tube stuck in my arm? The charges are rediculous and my health care provider paid alot of those over charged prices. This place is a racket! Don't go to the ER there! read more

Strangely enough, they apparently just fought for and won removal of an actual glowing 5 star positive review I had written for them. Maybe because in it I described how the security guard chased a homeless person into the street? Yelp is always vague about removals. Anyway, HMC, you got my positive review removed, and this annoys me, so here is my one star negative review. On my last visit to the ER, everyone was very nice, but the doctor totally misread the X-ray and said there were no broken bones, until a nurse who also had looked at the X-ray said "yes there are" and went and showed the doctor. Not very reassuring. On top of that, my sister in law has been diagnosed with bladder cancer. When she expressed surprise that HMC had not picked that up in her recent ER visit, she was told "HMC did find there was a mass in your bladder, it's on their report." However my sister-in-law was never informed of this by HMC and never was given a copy of that report when discharged. If she had not gone to a different ER (Kuakini on Oahu) later she might still never realize she has bladder cancer. I will say the HMC facilities are quite clean and nice, and all the staff seems genuinely caring and concerned. read more

My stepmom came in with a very bad rib injury into the emergency center and the first thing the hospital did was give us an informational paper to fill out. We waited 10 minutes while she was crying in pain, not even able to feel other injuries with the severity of her ribs. She finally came in to get checked after a long time of waiting. The nurse told us they had no rooms and she was placed in a hallway with no visitors allowed. We asked on her condition and they just said "She's fine" with no other updates. Also to add to this experience, a woman (who came in a minute after my stepmom and i) was screaming in pain without any help for 1.5 hours. Her appendix broke and she was stating that "Every time she breathed it hurt" and she also screamed out "I can't take this pain anymore". Instead of helping, nurses sat and looked at computers, letting in people who were able to walk, talk well, no screaming and whatnot. It was just ridiculous. Now saying all that, the security guard and the other lady who worked for security were very kind and they were great, but overall the experience sucked. read more

If you value your life and limbs DO NOT go to Hilo medical center. This was one of the worst examples of "care" that I've ever experienced in over 20 years in the medical field. My experience this past year mimics many others who agree this hospital should be shut down, and the clowns that run it should be in jail for medical malpractice. read more

Dr. Shinn and the lab lady...I forgot her name. They should teach a course on customer service. Outstanding!

HORRIBLE!!!! My mother has been there over 4 days and they won't even get her up out of the bed! One nurse tells you one thing and then another tells you something different. LIES after LIES!! Don't get sick in East Hawaii! read more

Wouldn't let me go lower. At least 15 people in the ER right now and desk person says cannot determine wait because no rooms or manpower. WTF! read more

Dr Wilkerson was extremely professional and friendly at the same time I came in because of my eye situation and he tested me with every instrument he was very thorough and his nurse Jeff assisting Dr Wilkerson I believe is his name was extremely caring and professional and knowledgable of Doctor's directions. I also got a follow up call by Doctor Wilkerson after my specialist visit which he referred me too and that made me feel so special and that he cared about my diagnosis. Awesome staff at the Hilo Emergency Room and the patient Representative was so friendly and knowledgable regarding her job very personable. This is my first visit to this Hospital I am a visitor from Denver, Colorado originally from the Island of Kauai. I also worked in two hospitals before and Hilo Medical is a hospital I recommend to others. read more

My boyfriend dislike hospital, so for him to say take him hospital you know it's serious. He has been blacking out and waking up without any knowledge of what happen. He had body aches, cold sweats, throwing up, stomach issues and the whole nine yards. I understand with Covid going on and what not the levels are high, but dang how is the other half suppose to know what's going on when 1. We can't be in the lobby. And 2. No Information is given over the phone. I waited in the parking lot patiently for almost 4 hours without any updates. Phones services in that area sucks balls. So even if I try to contact my boyfriend phone, he still wasn't getting called. After about 4 hours my boyfriend was released still fainting and one of the nurse instead of getting him a wheelchair told him walk it out he doesn't need a wheelchair. As he slowly walked down the hallway he felt himself about to faint and lean up against the wall for support, that same nurse who told him to walk it out came around and told him that wasn't the exit and to keep moving. I'm beyond frustrated that patients are being treated like this. Yeah Covid is a thing but where is the compassion? Where is the understanding? HiLo only has one hospital and to have a nurse without compassion to hurry a patient who obviously couldn't walk out without hurting himself is just makes a bad name for them. I just hope nurse Bonnie (Asian looking, who works ER) has more compassion and caring for the next patient. read more

Remember friends, you have the right to seek recourse if you've been wronged by a medical facility. For problems with quality of care, report to the State of Hawaii's Regulated industries Complaints Office (https://cca.hawaii.gov/rico/files/2015/01/health_care_provider_complaint_form.pdf) Phone - (808) 586-2653. For corrupt billing practices, report to the Office of Consumer Protection. If enough people actually report this stuff, action should be taken. This place, along with Kau Hospital, is the worst medical institution I've ever dealt with. I called repeatedly to get a quote for a procedure I was having. The first rep told me I'd need a procedure code. I called back with the procedure code twice and both the second and third rep I spoke to simply said "we don't give out prices." They make every attempt to avoid you. They ignore calls and promise to call back but don't. You could imagine my outrage when I was billed for $3000, of which, $550 was my responsibility. I called and they said "oh yeah, anytime you come here, we bill $2760 (the rest was a separate procedure). They billed my insurance twice for the same procedure code, 93306. Once from East Hawaii Health Clinic (the actual location this procedure was conducted) and once from Kau Hospital. The cost for that procedure at East Hawaii Health Clinic is $527. The cost at at Kau Hosptial was $2760. They chose to void their original billing of $527 and reprocess for $2760. I've been fighting with them for nearly two months. I was assigned a "patient advocate," who ignores my emails and sends me paper mail. She can't even explain why I wasn't billed the correct amount of $527. She makes every attempt to write me off. She isn't the only example though. Everyone there is either inept, apathetic, or has an attitude if not all three. The institution is crooked. Mainlanders with private insurance - DON'T COME HERE! It's not at all professional like you're used to. They will milk you for every dollar while providing nothing in return. It's the only bad thing about Hawaii read more

First, I'd like to say the good things about Hilo Medical Center. My Wife has been in there twice. The first stay was 6 weeks and the second time was 5 days. The staff and Doctors provide excellent and professional care in a very kind and caring way. No complaints. My complaint is the way family is treated when trying to visit loved ones. Twice this week I was refused entry. The first time was after my Wife had an out-patient procedure done. I left for a few hours during the procedure. About 2 hours after her Doctor called to say everything went well and she was in recovery, I returned to the hospital, but I wasn't allowed to go inside. It turned out that my Wife developed an infection either during or after the procedure so her Doctor eventually decided to admit her for at least one night. Wy I wasn't allowed to go back inside the hospital to wait and find out exactly what was going on is beyond me. It was during visiting hours so that can't be the problem. So I had to leave and try to call someone to find out what was going on. It was very frustrating and an abuse of power in my opinion to not allow me to enter the hospital. They need some more flexible rules on when spouses are allowed to enter the hospital. The second time I was denied entry was today. I arrived at the check in counter outside the main entrance at 10:30 am with clothes and personal items that my Wife had requested for check out. I was told to wait while someone came down to get the bag of items. This was another abusive and uncaring rule that makes absolutely no sense. My Wife ended up having to dress herself because I wasn't allowed to go inside to help her. I was pissed to say the least. Again, the hospital should immediately adjust their rules for spouses entering the hospital for certain things. A one rule fits all policy doesn't work. Put more time and effort into it. I would. read more

A big mahalo to The Trama N ICU. Justin N Alisa in Trama thank you so much for caring for my daughter Roseanne who has a 50/50 chance. N keeping me informed, being I'm on the mainland. Restricted to travel due to my severe health issues with my heart. My daughter is now in ICU. She's stable but not a big change. The bleeding has pooled in brain but her nurses Vicky, Sara,Laurie N Denise keeping her comfortable while watching her vitals. This is day 3, she has a little Nv hard recovery. I wish her dog could visit they're inseparable, I think it would help in her recovery Paka is like her service dog. Keeps her calm with her anxiety. Thank you ALL for your gentle care. You ALL are definitely our Angels. Mahalo read more