MUST READ... A complete waste of time…read more We ordered NEW LENSES and frames. Somehow, one of their fine PROFESSIONALS forgot to order the NEW LENSES. So, we sat in their waiting area for one hour and thirty minutes anticipating getting the NEW LENSES and frames. To find out... OOOOPS, nobody ordered the NEW LENSES. Three to four weeks without glasses, and now we have to wait longer due to some idiot not doing their job right the first time. So I am sending Eyecare Associates of Southern Oregon TWO GIANT SIZED MIDDLE FINGERS. Here are the scratched lenses that were supposed to be replaced. This place is beyond pathetic

I've been seeing Dr. Mitchell, for years now. Dr. Mitchell, does a thorough job on my eye exam. And…read morethe staff is always a joy to work with.

My first experience with this office and I was impressed. Dr. Brown is friendly, thorough, and a…read moretrue expert. Easy to have a dialogue with about your history. I was referred by a friend and he is one of the best I have been to. Equipment is state of the art and provides complete information on your overall eye health. His staff is friendly and easy to work with.

Dr. Brown is highly qualified and skilled. His bedside…read moremanner is gentle and caring. I recommend him to family and friends.

I have been going here for years. It's the best quality eye exams I have had. I also recently got…read moreLens Replacement Surgery (similar to cataract surgery. Dr Welling went above and beyond and though because I am in my fifties it didn't correct my far-sightedness, it did make everything else perfect! No more astigmatism. He also was very kind! I recommend them if you want a really good prescription for glasses or contacts and definitely for the lens replacement surgery. They are a little spendy and very busy but I've always had a great experience.

I was recommended to this eye center by my eye doctor in Grants Pass…read more After going there for over a year for complications from dry eye they recommended I go to OHSU. Long story short I then ended up being enrolled in a test trial at UCLA for stem cell deficiency where I qualified for surgery. Weeks before my procedure in need of a simple scan I called Medford office and they refused to do a simple test for me stating I was "dismissed" because I went elsewhere for care They sent me elsewhere and I wasn't asking for treatment or diagnosis just a TEST! My doctors office from UCLA even called and they said no. My point being is if you are ever referred to another office like OHSU four hours away, make sure you know whether they are going to "dismiss" you where you can't get a simple test done from them.

I have been a patient of Dr. Smith's since 1986 and though I have since moved to California, I make…read moresure to journey North of the border every year for an annual eye exam. He put me in reading glasses when I was a kid to strengthen vision through vision training (which I still wear though the RX occasionally changes) and to this day, I still have 20/15 (yes, better than 20/20)! He's seen members of my family, extended family and friends for years. He is compassionate, a true medical professional and takes your eye health very serious - and he has quite the sense of humor! It is a small, single doctor private practice but I feel better going there than a big box store where they just want to make a buck. I recommend him to anyone looking for an optometrist or with eye care issues.

Dr. Smith gave me a VERY thorough exam, that I was totally happy with!!!! After moving away from…read morethe area 8 years ago, I'd returned to find my previous Dr. of Optometry, to have passed on a few years prior, leaving me without..... Had been looking for over a year till I found his website. Searching the internet, I was impressed by Bison Vision Center's website, on how Dr. Smith acquired the name of his center! Guess that sparked my curiosity, and feel I was blessed to have been drawn to him for examination and treatment! My wife and I both Loved the decor and artwork!! I've found a GREAT dr. again!!

Friendly, detailed eye exam. Good explanation of what was being done. No pressure to buy glasses.read more

On a recent visit to Ashland one of my lens popped out of my frames while hiking. The people at…read moreAshland Eye Care were easily able to address my problem (as a walk-in) with efficiency and professionalism. As a retired physician who owned a small business I appreciate the kindness that a small business provides. I would recommend them for any service you seek.

Matt, his wife, and his entire crew are truly classy individuals. There is NOT any better…read moreoptometry center in the Valley: I could run through them as I've been to many, and most have major flaws. Some have gone corporate, some don't have inventory/frame choices, some cater to women and not men only, some have horrible customer service and when you go in they make you feel like you are a burden to them. None of these things apply to Advanced: I have NEVER experienced such great care. Advanced wants to get it right for you and they will--that's their promise and they live up to it. Additionally, they are fun people to work with. I love their extremely broad choice of styles. I've also had some issues with my frames after I totally crushed them when they fell out of my bag, and they were able to fix them on the spot. They also are really great about living up to warranties and getting that sorted in a timely manner. I highly recommend these folks for a great small business in the Valley that gets it right on all levels!

Excellent customer service! Amber was so delightful to work with at the front desk. I would…read moredefinitely recommend them, especially for working with children.

I ordered a pair of glasses today and had a great experience from start to finish. The decor and…read moreatmosphere is sophisticated and peaceful. Mary was absolutely wonderful. Best of all, I'm thrilled with the glasses I selected.

I do not have vision benefits anymore so I called before I scheduled an appointment to ask self pay…read morepricing and was told it would be $175 including the addition of the Retina scanner for contact lens exam. This was fine for me so I went through with the appointment. When it came time to check out I was actually billed $228, when I mentioned I was quoted something much different over the phone, I was told there was nothing they could do and that they don't know who would have said that (which is weird to me considering how small the clinic is). They either need to do a better job coaching their front office staff, or they need to honor what customer has been told to avoid other unfortunate discrepancies resulting in lost clients.

Way over booked and over scheduled - excessively long waits with too many patients and not enough…read morestaff - something needs to give. I was at my recent eye exam for 2 hours!

I have been going to the Siskiyou Eye Center for years. Their staff are amazing. They are very…read moreknowledgeable and friendly. The Doctors are very professional and pleasant to work with. The team is very efficient and the office flows well.

First off- the staff were nice and polite. I honestly think they try to help and hopefully our…read moreexperience is not the norm. But, after trying to get new contacts for my son for over 5 months, I don't think we will be back. There was always some sort of issue, error, mistake, etc that had us coming back every few weeks just to get the right samples for him to try. Nearly 6 months after his initial exam we finally were able to get exactly what their doctor said he needed and moved forward on getting his order for the year taken care of. From being put on hold for over 20 mins, to given wrong information, wrong trial contacts ordered and follow up calls on items we already picked up - our 1st experience here gave us the impression that this place is one hot mess.

The front desk is the problem. Kristen or what her name is. She is Sooo rude? Does she forget she…read moreis suppose to greet people ? She didn't tell anyone I was waiting just said okay and did all her stuff never told anyone I was even waiting. I've asked for my glasses tightened and after the 2nd time it was still so loose tells me I'm lifting my brows no I'm showing you how crooked this looks on my face she was annoyed and tired & didn't want to do it after the 2nd time??? seriously nowadays just pay more money somewhere else so they least roll their eyes as they are helping you after spending money.

It has taken me a while to write a review. This experience is a few months ago. I'm super thankful…read morefor the care and responsiveness given to my situation. I have low vision and can't work without my glasses. An afternoon before my shift began, my frames broke. I called and asked if they could fix or replace and let them know I had work that day. Within 45 minutes, I had left home, gone to Clair Horn, they gave me loaner frames and I was on my way to work. Thank you to the caring and quick staff at Clare Horn!

I've received good care from here in general, but customer service is not good when it comes to…read moregetting a prescription emailed to you. They can't email to gmail addresses, which I find confusing. I tried 4 times to have my prescription emailed to me, once it not going through because of the gmail issue, once to my work address and there was a discrepancy that needed fixing and the girl I talked to said the Dr. had to do it, who was out of the country. I called to get it on the following week, they'd been too busy but would email it right then. Never came through. Called a week later, yes will send it... never came through. I had to find time to drive there, and it took two minutes to get it printed. In most of those phone conversations to get it emailed, they seemed exasperated, like I was a bother.