This is my first review of Eyecare Associates after having seen all three doctors and some of the…read morestaff from past visits as well as a recent visit. All three of the doctors (Dr. Mitchell , Dr. Johnston, and Dr. Hanson) have demonstrated the kind of professionalism, experience, courtesy/respect, compassion, and willingness to listen/answer any questions/concerns that I may have had. The staff at Eyecare Associates can be described as nothing less than exemplary as well. I only wish that I knew, or was able to remember all of their names. Special "Thank You" to : ~Tiffani in Optical for being so personable, helpful and patient with me while helping select glasses and frames. ~Teri (I hope that I got the spelling correct) for her persistence in returning my phone call regarding my insurance. ~ The ladies at the front desk and the other staff members for their help during my visit. I Thank All of You!

MUST READ... A complete waste of time…read more We ordered NEW LENSES and frames. Somehow, one of their fine PROFESSIONALS forgot to order the NEW LENSES. So, we sat in their waiting area for one hour and thirty minutes anticipating getting the NEW LENSES and frames. To find out... OOOOPS, nobody ordered the NEW LENSES. Three to four weeks without glasses, and now we have to wait longer due to some idiot not doing their job right the first time. So I am sending Eyecare Associates of Southern Oregon TWO GIANT SIZED MIDDLE FINGERS. Here are the scratched lenses that were supposed to be replaced. This place is beyond pathetic

This office is truly exemplary! Dr. Brown and his staff are amazing. Friendly, proficient and…read morerespectful of your concerns and your time. Today I had the most extensive and thorough exam I've ever had! Dr. Brown takes his time during the exam to make sure you are comfortable, not rushed and that you understand exactly what is going on. I was shown the photographic images of my eyes as he explained what we were seeing. I have some issues with my retinas that he was able to show me where, and what was happening with them. He was reassuring to me as I had concerns from a prior diagnosis done at a large local eye center where I felt "herded" through and dismissed. This office is so kind, personal and caring. I wish I'd found them years ago! I highly recommend them!!!

My first experience with this office and I was impressed. Dr. Brown is friendly, thorough, and a…read moretrue expert. Easy to have a dialogue with about your history. I was referred by a friend and he is one of the best I have been to. Equipment is state of the art and provides complete information on your overall eye health. His staff is friendly and easy to work with.

Nurse? Yvette, the ladies at the front desk and the Doctors were all amazing and super helpful…read more Full lasic done with zero issues and amazing hospitality!

The doctors are great--I have absolutely no complaints about them…read more My issue is with the billing department and front office staff. I was effectively dismissed from the practice because of a $45 copay that went unpaid for more than 90 days. When I called to schedule an appointment with my eye doctor, the front desk told me that my account had been sent to collections and that they could not--or would not--schedule me. I was told I was no longer allowed to be seen by the practice. For context, I had been a cash-pay patient for more than 10 years because I did not have health insurance. During that time, I paid thousands of dollars out of pocket for treatment of uveitis, an ongoing eye condition that is causing vision loss in my right eye. When I finally obtained insurance and used it for the first time, no one informed me that I had a $45 copay. The bill went unpaid for over 90 days, and apparently that was enough to have me sent to collections and dismissed as a patient. I contacted the billing department to resolve the issue. They could not tell me which collection agency had the debt, and they would not accept my $45 payment directly. Frustrated, I left $45 cash at the front desk and left. Two months later, while still experiencing a significant flare-up of my condition, I called again to schedule an appointment. I was told I still owed money, that my account had been sent to collections, and that I had been dismissed from the practice. There was no record of the $45 cash payment I had left. I can't help but wonder whether my doctor is aware that a long-time patient with a serious eye condition was turned away over a delinquent $45 copay, that was paid.

I have been a patient of Dr. Smith's since 1986 and though I have since moved to California, I make…read moresure to journey North of the border every year for an annual eye exam. He put me in reading glasses when I was a kid to strengthen vision through vision training (which I still wear though the RX occasionally changes) and to this day, I still have 20/15 (yes, better than 20/20)! He's seen members of my family, extended family and friends for years. He is compassionate, a true medical professional and takes your eye health very serious - and he has quite the sense of humor! It is a small, single doctor private practice but I feel better going there than a big box store where they just want to make a buck. I recommend him to anyone looking for an optometrist or with eye care issues.

Dr Doug does a wonderful job. Last month when I was concerned about flickering in my left eye, he…read morewent out of his way to see me that same day. With the latest equipment he checked for every possible cause.

Friendly, detailed eye exam. Good explanation of what was being done. No pressure to buy glasses.read more

On a recent visit to Ashland one of my lens popped out of my frames while hiking. The people at…read moreAshland Eye Care were easily able to address my problem (as a walk-in) with efficiency and professionalism. As a retired physician who owned a small business I appreciate the kindness that a small business provides. I would recommend them for any service you seek.

I had an eye appointment scheduled with this office, but it was canceled after the practice decided…read moreto dismiss my entire family. The office informed us that the decision was made after my wife posted an honest review about her experience. I was never given the opportunity to be seen, and my appointment was canceled even though I had done nothing wrong. It was disappointing to have my care affected because a family member shared feedback about her own visit. Canceling an established patient's appointment under these circumstances was frustrating and forced me to start over with another provider, delaying my eye care. I believe patients should be able to leave honest reviews without worrying that they or their family members will lose access to care. Based on my experience, I cannot recommend this practice. Patients deserve to be treated fairly, even when they express concerns or criticism.

Matt, his wife, and his entire crew are truly classy individuals. There is NOT any better…read moreoptometry center in the Valley: I could run through them as I've been to many, and most have major flaws. Some have gone corporate, some don't have inventory/frame choices, some cater to women and not men only, some have horrible customer service and when you go in they make you feel like you are a burden to them. None of these things apply to Advanced: I have NEVER experienced such great care. Advanced wants to get it right for you and they will--that's their promise and they live up to it. Additionally, they are fun people to work with. I love their extremely broad choice of styles. I've also had some issues with my frames after I totally crushed them when they fell out of my bag, and they were able to fix them on the spot. They also are really great about living up to warranties and getting that sorted in a timely manner. I highly recommend these folks for a great small business in the Valley that gets it right on all levels!

I ordered a pair of glasses today and had a great experience from start to finish. The decor and…read moreatmosphere is sophisticated and peaceful. Mary was absolutely wonderful. Best of all, I'm thrilled with the glasses I selected.

I do not have vision benefits anymore so I called before I scheduled an appointment to ask self pay…read morepricing and was told it would be $175 including the addition of the Retina scanner for contact lens exam. This was fine for me so I went through with the appointment. When it came time to check out I was actually billed $228, when I mentioned I was quoted something much different over the phone, I was told there was nothing they could do and that they don't know who would have said that (which is weird to me considering how small the clinic is). They either need to do a better job coaching their front office staff, or they need to honor what customer has been told to avoid other unfortunate discrepancies resulting in lost clients.

The care here has always been good. I have a family member with significant ocular problems, and…read morethe staff has always been great. This is not the place to go if you want routine eye exams; it's where you go when your regular ophthalmologist or optometrist says "hmm, you should have this looked at". Billing has been off at times, with respect to getting treatments pre approved by insurance. That's the only reason for four instead of five stars.

Reminds me of buying a new vehicle, where they go back and forth between the front desk and the…read morebilling department to attempt a "good faith estimate" or just to provide an answer to a question. The billing department was dishonest and misleading about billing during scheduling of my appointment, arriving for my appointment and leaving after my appointment--I asked numerous times and they were deceptive. Prior to the appointment, I told the billing department my insurance would not pay for an eye exam, as I know my insurance well, and they assured me the insurance would pay for the exam but not the refraction. Two weeks after the appointment, I received a bill for the entire service. The Siskiyou Eye Center is a perfect example of what is wrong with healthcare--you are a $$$ to them. Avoid this place, especially with so many other great choices in the Rogue Valley, like Artisan Eyeworks in Ashland or Medical Eye Center in Medford--they are professional and honest about services and billing. If you suspect misconduct in billing by your healthcare provider, you may contact the Oregon Division of Financial Regulation 888-877-4894.

Two years ago landed back in southern oregon . This…read morelocation atvthe tine had a traveling dr working From Portland , he was excellent . A year for my exam I was skeptical of trying a new Dr . Although Their local eye Dr was equally amazing ... !! Upon time to purchase new frames last year ...( I'm pretty spoiled being from the Palm SPRINGS AREA.) America's best..customer service clerk Madyleen( sp) or Margeene ?? WAS AMAZING !! She helped me find the perfect frames .. This year I returned for some new glasses , anddd... there she was ... kind , patient and efficient! I was so impressed from start to finish ! Thanks !!

I got trifocal glasses from this company, within a couple months the line where they ground to the…read moresecond power started showing a white line, I didn't take it back because it wasn't that big of a deal percent a few months it got worse to the point where it actually cracked , I took it back and they said I waited too long. I told him it had done it right away but they didn't believe me so they said sorry. So I will never go back and I recommend you don't either. They should have at least given me a 50% credit. They probably could have sent it back to the manufacturer and they would have taken care of it but they didn't even try.

Brought my husband for new glasses. And it was a great…read moreexperience Great patient service Every service and question we needed was meet. And the Optician was so helpful in every way! Got the right vision care!

It has taken me a while to write a review. This experience is a few months ago. I'm super thankful…read morefor the care and responsiveness given to my situation. I have low vision and can't work without my glasses. An afternoon before my shift began, my frames broke. I called and asked if they could fix or replace and let them know I had work that day. Within 45 minutes, I had left home, gone to Clair Horn, they gave me loaner frames and I was on my way to work. Thank you to the caring and quick staff at Clare Horn!