Nancy, the owner of Water's Edge, was an absolute joy to work with when we redid our (very)…read moreoutdated kitchen. From the beginning, she was happy to create our design without even having to make a down payment, and also happy to change it to fit our needs all the way through... and we wanted to see it a lot of different ways! Nancy never made us feel like we were inconveniencing her and really took the time to make sure it was exactly what we wanted. It's clear she's been in the business for a while now, and she is someone whose opinion you can trust. Nancy came directly to our house to take measurements and made every step simple for us as it was the first big home project we'd ever tackled. The experience was very personal, which I don't think you get with all design companies. Responses were quick and prices also extremely reasonable for a good quality project. I would recommend Nancy to everyone, from small family jobs, to developments. Thank you for the beautiful new kitchen!

This was the worst experience! I would never use this company again nor recommend them. Tim came…read moreout to take measurements with existing cabinets in place. When i went to look at his final design it was wrong. I pointed out the sink base wouldn't fit. So he placed a smaller cabinet in its place. I didn't think anything of it, he was suppose to be the professional, but when it showed up it was way to small and the sink wouldn't fit into it nor would the doors open completely. we would have had to scoop the top of the cabinet to make it fit. I didn't do it thinking he would of taking it back since this was on him, but we did cut the back piece, which was just cheap ply wood. He wouldn't take it back so i got stuck with that... He did come back out to take new measurements for a new cabinet, which i had to pay for. Seems there's no accountability at this company. This was a gross lack of due diligence on his part. Once the new cabinet came in, which was late by a week, it was to big and we had to cut into the dry wall to make it fit and this cause a domino effect and we had to do the same to the following cabinet so they would match. Also the backing to the island was about 3/16th thick, very cheap and very thin. I'll have to go get my own backing, someone would eventually put a hole in that piece. Over all very dissatisfied with my experience and the product they sold me.

​I strongly advise anyone considering this company to look elsewhere. Our experience has been a…read morenightmare of deceptive marketing and a total lack of accountability. ​The Major Issues: - ​Inconsistent Corrections: While the company initially corrected a few errors, they have flat-out refused to fix the remaining sizing mistakes, leaving us with a kitchen that simply doesn't fit together as promised. - ​Reneging on Refunds: At one point, they offered a 50% refund, a clear admission that they were at fault, only to withdraw the offer later. This level of unprofessionalism is staggering. - ​Deceptive Materials: We were led to believe we were purchasing "eco-friendly" wood. In reality, the material is veneered particle board. This was never disclosed to us during the sale. - ​Toxic Odor: Despite their "eco-friendly" claims, the cabinets emit a heavy formaldehyde smell. It has been nearly a year, and the chemical off-gassing still hasn't dissipated, raising serious health concerns. ​Bottom Line: Don't be fooled by their "eco-friendly" branding. You'll likely end up with off-gassing materials and a company that plays games with your money. Save yourself the stress and find a reputable provider who stands by their word.

The contractor that you recommended has done almost nothing for the last 5 days. He removed the…read moreexisting cabinets and made holes in all the walls. The electrician that the contractor supplied helped make the holes and in the process cut through water pipes in the wall. The mess that has been made is incredible. I have tried to clean some of the mess that the contractor is incapable of cleaning himself. The contractor treats each small job like an impossible task that only he can solve. The contractor has lied to me several times. If I was working and not watching every thing he is doing I would believe his lies. I wanted a beautiful kitchen, but I have a disaster area that is not beautiful. This is a nightmare, but I am awake..

I've ordered marble from here twice. The product is excellent but the customer service is far from…read morestellar. On my last install the guys were 2 hours late. When I called to inquire where they were the girl who answered was rude & snippy. When the installers got there they were so apologetic. They did a fantastic job & were highly professional. I just wish their customer service could get it together & I'd rate them higher.

Liked being able to select my own slab. I thought I bought quartz, but now I'm not sure because the…read morereceipt doesn't specify, and I had to request it as there was no paperwork when they installed the top. I'm writing this so others will be aware. Communication is not great. Workers that come out to the house speak very little english. I did not know they cut the faucet holes in MY bathroom, as I was asked what size faucets were going in before I purchased. If I knew, I would have emptied the vanity drawers. Everything was covered with cement dust from them drilling! Charge for everything. Extra $200 for them to remove the vanity top even though the top I bought was $700. 3+% for using a credit card...They wouldn't even put the top in my garage without charging me the $200. The top is beautiful, but make sure you get specific info first!

I cannot say enough good things about Heartwood Kitchens. Mike S. is knowledgeable, conscientious,…read morehonest, a clear communicator, and just does what he says he's going to do. He laid out options, prepared several designs, and handled his part of our kitchen remodel with flying colors. We are incredibly pleased. More than that, even more than a year after installation, Mike was willing to come back to examine two "soft close" cabinets that weren't closing perfectly and get them into perfect shape. "Above and beyond" is not something you normally think of with any company or contractor connected with a home remodel, but that phrase definitely applies to Heartwood Kitchens.

We would highly recommend Heartwood Kitchens. Mike was amazing to work with and helped us bring…read moreour vision to reality. The selection of cabinetry to choose from was impressive. He was upfront with pricing and stayed within our budget, with high quality cabinets.

Lisa and her team renovated our unfinished, concrete-slab of a basement into a great hang-out…read morespot. It was on budget, on time, and they were always responsive to our concerns. We appreciated that Lisa had the creativity to make suggestions we hadn't thought of - even ones that would save us money! For instance, that we should use mirrored closet doors instead of doing a closet space and then separately installing mirrors, which would have cost us more. She patiently went through the different materials, which are all basement-specific to prevent mold, gave us a copy of the plan, and was very responsive by phone and text. Every person from her team who we met was friendly and did good work, paying attention to detail, making sure they cleaned up after themselves. If we wanted more information, it was really easy to call or text Lisa or our project manager, Joel. On the final inspection, Joel caught some things that we hadn't even caught, and he made sure it was fixed the next week. That spoke volumes to us, because they weren't going to be paid until they finished, and here he was pointing out things that he wanted to make sure they fixed, which delayed their getting paid! As to the first reviewer's review -- when I first contacted Lisa, I was also suspicious by the number of questions. But she's just trying to get a full idea of what you want so she can get you a close-enough quote on the phone, and you can both determine whether it's worth your time (and hers) for her to drive out to your house. But don't let that quote necessarily scare you - ours ended up being lower once she came and was able to see and measure out the space in person, because I am bad at estimating square footage and forgot some details (like that the ceiling was already done previously). And yeah, there will probably be a wait, but there was a wait with all of her competitors too. Lisa actually slotted us in earlier when she had another client delay their project, which we appreciated! And don't be afraid to shop around -- Lisa is fair, she'll tell you about her competitors, and she was totally open about giving us their names and we did actually follow up with them and got quotes too. In the end, what made us go with Lisa and her team were that we could tell that they were knowledgeable, their basement-specific materials fit our aesthetics much better, but mostly importantly they had SO MANY references -- we contacted a lot of them and they were ALL pleased and had nothing but good reports, whereas her competitors' references did give us reason to hesitate (word of advice: definitely ask about payment structures at each contractor, because it makes a difference to how well they finish the project for you). I'm happy to have supported a woman-run business, and we are really pleased with how our basement turned out.

I've been looking for a contractor to renovate a semi-finished basement in the in-law's unit of my…read morecountry house, so I can have a caretaker for the property live there. I got fed up with my current contractor, so I found this business by googling. I thought, "Great! A woman owned business!! I don't have to deal with arrogant straight men who talk down to me about construction." So I called her to see if I could get them to look at my property to give an estimate. A woman answered. I assumed she was the owner since she seemed very invested and asked me very detailed questions about the project. I didn't mind at first because I figured she just wanted more information as to give me a proper quote. But then at the end, she said to me, "Well...I don't know. We're pretty busy right now. We're booking into April (5 months away). I could have him call you if something comes up." First of all, why are you having "him" call me to discuss business like it's 1957 if this is a woman owned and operated establishment?? Secondly, don't waste my time by asking me a bunch of questions like a pathetic first date if you're not going to start work for 5 months. And, now instead of dealing with some arrogant straight man, I had to deal with an arrogant straight woman, or I assumed she's straight because she had one of those annoying, high pitched kindergarten teacher voices... This place is ridiculously arrogant and shady. This proud Gaysian will take his proud money and spend it on a true minority owned business!

Our Realtor recommended this place to us for granite countertops. Once we were ready, we stopped in…read moreand met with Debbie. We had a very nice experience, all the way from choosing the granite through installation. We took our time choosing what slab of granite we wanted and went back a couple of times. We never felt rushed to make a decision, and in fact were told to take all the time we needed to make the right choice for us. Once we chose the perfect piece, Ed the owner came over to do the templating. Once that was done, our new countertops were quickly installed by a friendly and courteous crew. Including a special order sink that Debbie found for us which was exactly what we were looking for. Our new countertops look beautiful. I would hire them again for any of my granite needs.

So helpful. Very interested in making sure I got the perfect stone. Amy went above and beyond to…read morefind and special order exactly what I was looking for. Ed gave me all the time I needed to put together plans, budget and backsplash ideas. Highly recommend.

Roger and his team did a great job updating my kitchen and adding custom touches. Roger was the…read moreonly vendor I found offering doors in real wood or MDF - not laminate. The attention to detail is great. It's a terrific alternative to gutting and much more cost effective. My only advice is to know what you want. This keeps costs down and project on schedule. Roger is helpful, communicative, and has excellent resources. Thanks, Roger!

Amazing work by Roger and his assistant, Phil! The work was impeccable! It is like having a whole…read morenew look without all the hassle! Roger met with us and listened to our needs and wants got back to us expeditiously and with very fair pricing. Roger then gave us the time frame and was spot on! He and Phil worked quietly and diligently to complete the project within a a four day span of time, with a few added features that he recommended. He also created a design to change our kitchen table to a counter top size which was positively amazing!! Roger and Phil were absolutely professional, polite, dedicated, and so very talented in their work. They were punctual and so very neat in their work preparation and clean up. You wouldn't even know they were there! We are thrilled with the result. We most highly recommend them for such work. The refacing has made a tremendous difference in our kitchen that we could never have imagined! We would give them 10 stars if that was possible. It is wonderful to know that someone of such high caliber of craftsmanship and professionalism is in our mist! It has been a true pleasure to work with them!! These days it is hard to find such quality but with Roger and Phil that is what you get!! Thank you gentlemen! You truly are the BEST!!! John and Debra Kwiatek Reading, MA

If you read my reviews you know that I've been renovating a condo with my mom for what seems like…read morean eternity. We came here for our kitchen counter tops and were immediately impressed with the professionalism that comes from Natalia. They have a very good selection in store, and the prices are very reasonable. Not the lowest, but much cheaper than most places we looked at. Natalia directed us to many warehouses to pick our counter top. Once we picked the granite she handled everything and had the piece moved to the factory in Everett (the main branch). There, we met John, who was the person who does all the installation. He was extremely nice, friendly, helpful, and professional. He even picked a fantastic remnant for our window top that has since become our favorite piece! There was a minor hiccup along the way - they cut out the wrong shape for our sink.. but luckily for us, they had another piece. If that was the last piece.. I might have had a different review. So I would advise everyone to follow up and confirm details every step of the way (for all granite places, not just here). Even with that though, they still did a fantastic job. Everything looks amazing and you can barely see the seam in the kitchen. I highly recommend.

Warning: Extreme patience required This company has major…read morecommunication problems, both internally and with customers. The woman who works in the store is sweet and courteous, but she is dependent on the guy in charge, John, for information and he doesn't seem to check the schedule or answer his phone. If your counter tops are ready, or if they have a question, or a problem, do not expect them to call you. You will have to call them. I was told by Milly, an efficient young woman who first won my business, that my estimate would be ready the next day. Three weeks later, I still didn't have an estimate and Milly didn't seem to work there any longer. After I left several messages I found out that they had to come back and check measurements. This happens ... but were they ever planning to call me??? On several occasions, I wasted whole days waiting for these folks to show up. Once they didn't show at all. For installation, they told me they'd come between 10-12. At 11:30 I received a call that they'd be about an hour late, but they didn't show up until 3:30. Then there were several glitches. John also suggested I replace my window sill with granite. Well ... no one accounted for the fact that removing the existing sill would leave holes on the sides and beneath my window. The guys came back and added a short back splash, but they left holes under the window and on one side. I had to have someone plaster over these places. Perhaps this was my misjudgement in part, but no one explained it to me. Also, I got a new sink. I asked three times if I needed a plumber and was told I didn't. Well, guess what? I did and still do. Two weeks later I'm still trying to get an appointment. I would have scheduled a plumber in advance if I had known. So, when the granite guys disconnected my sink, they neglected to close a valve which resulted in a leak in the basement below my condo which I was very lucky didn't result in the condo association charging me. Finally, there is a a language barrier. The guys who came to my house were nice and polite, but were not fluent in English. Some didn't seem to speak it at all. I don't have a problem with this ... as long as someone communicates clearly, which was not the case. In the end, the granite does look great but the it was a very stressful and drawn out experience.