I've been 2x. I went last year to shop for washer/dryer that I was unable to go forward with. My…read moresales experience then was good - sales guy was helpful and knowledgeable. Second try a few days ago not so much. The sales guy was either having a bad day or should not be let loose on customers. He showed me one machine and when I asked to compare, he was put out. He didn't answer questions civily. Frankly it was weird. I left there never wanting to return. I am not a fan of Home Depot, but others suggested it, including my contractor who said he buys his appliances from there - so off I went. I must say I was pleasantly surprised. I dealt with 2 women who knew what they were talking about, helped me save some $ and offered excellent AND PLEASANT advice. Perhaps Doyon's should look into hiring a few women?? Just curious: why does Doyons have over 350 Google reviews and a 4.8 rating, while on Yelp they have a rating of 2.5--with comments far closer to my experience? Seems v. odd to me

We found our experience on the sales floor to be great and we are pleased with our purchase…read more However. the delivery and installation was disappointing and frustrating. We got an automated phone call the day before telling us delivery would be between noon and 2pm on the following day. When we returned home at 11:30 on the that day there was a message on our home phone that said they tried to deliver that morning at 10:45 and since we were not home we would need to reschedule. Issue #1: Why give a two-hour window when it is not going to be honored? It was delivered two days later. The delivery arrived in the two hour window and they were polite and friendly. Issue #2: Installation was not complete. The machine water and drain hoses were hooked up and the machine was started for a test run...but the rubber feet were not installed---causing a large scratch on our floor and the machine was not leveled. I noticed these issues after they left, so I installed the rubber feet and leveled the machine myself. I will repair/paint the floor in the near future.

The entire Our House team is amazing, I knew it was going to be a good fit from the initial…read moreconsultation. Steve knows what he knows (and what he doesn't stating he'll get back to you - which he actually does), knows he's got a strong team behind him (he's collected the best of best from years in the business and he'll tell you so - but he's not saying it in a way that comes across rude or a hard sell, he's just stating a fact) and everything supports that! After living in our house for 10 years I knew the kitchen could be better, I just didn't know how. I made it clear to Steve that I would need the options and associated cost laid out so we could make an informed decision, we knew the scope creep possibilities could be endless! Steve assigned us to Amy (the visionary and Alex whisperer) and Alex (the engineer, pro CAD user bringing Amy's visions to life) and from there we were off to the races. We ended up taking down a wall and removing the chimney, which led to moving heating, electrical, and some plumbing to the upper floors; we removed two windows and a set of French doors, replaced by one big window and a single door to the back deck. A BIG project, estimated to take 4-6 months, and they came in right at the 5 month mark! Another key selling point is they are familiar with and took care of the entire permitting process - which for anyone who lives in Somerville knows, is no easy task in our city. It was an explicit criteria I had as we were seeking bids. Reid was our project manager, he was on site almost every day and absolutely amazing in terms of addressing any questions. Pat was our safety officer, but also a PM of sorts - he made sure there was limited dust, and overall everything went smoothly because of his attention to detail. When there was a mishap with the dumpster and our relatively new paved driveway, Pat declared, "No dumpster!", they removed trash manually every evening and fixed the pavers at the end of the project. Kevin is a MASTER carpenter, super kind, smart, and generous with his time. When he asked me how I wanted the crown molding in a weird doorway alcove, I told him I had no idea! He walked me thru the options, was patient with all my questions, and shared his opinion what would look best. It's gorgeous. The best example, is we saved our unique door and window trim to incorporate into the new window & door. No one believes me when I say the new kitchen window trim is actually comprised of 6-8 pieces of trim! It's beautiful and a masterpiece! (Also Kevin and team listen to great music and would be awesome karaoke partners!) Brian (plumber), Wayne (HVAC), Joe (electrician) - also amazing. Answered all of my questions, their teams are very courteous and clean - no one entered the house without introducing themselves. And a shout out to Paige, the designer, who saved us countless hours by narrowing down options! We are in love with our countertops. But the biggest compliment comes from friends and family when they see the outcome - they all day the same thing (aside from its amazingly beautiful) it looks like it was meant to be! Thanks to Paige we were able to update & make our kitchen more function, without losing the period feel of the house which is now more open concept. Communication is key, and aside from the workmanship and skill of Steve and the entire Our House team, the fact that they listen and work WITH you is what makes them stand out. As other reviewers have stated, you get what you pay for. This was not the lowest bid, but what we got in terms of process management and importantly the END RESULT was well worth it. We are saving up for our next Our House project!!

We absolutely love working with Our House! If you like contractors that communicate well -- and…read morelisten well! -- you'll love them too. We've now hired them for several projects around our house: a bathroom renovation, a new retaining wall, a new basement foundation, a new set of stairs, and a huge attic renovation project including two giant new dormers installed. We've hired other contractors before for other projects in our fixer-upper, but once we found Our House, we've only worked with them since. OH is really good about doing what they say they'll do when they say they'll do it (while notifying you of any changes), and they're super responsive via email. It's clear that they take pride in the quality of their work, too. When we had an issue with water in the basement almost a full year after the foundation was poured, we emailed them about it and they were out the next day to see what they could do to fix it. Through all the work they've done for us, our project manager and architect were amazing about checking in with us every step of the way to make sure everything was exactly the way we wanted it. Furthermore, when you have lots of construction projects going on in the house you're living in, you don't realize up front just how dusty everything is going to be. It's impossible to contain ALL the dust, but man, do they do a really good job of trying to keep your living space clean. They contain the area they're working on behind a plastic zip wall, and more days than not, they vacuum/sweep the areas they had to track through your house so that they're keeping the mess behind the curtain. We also have two cats that we weren't willing to rehome while construction was going on, and OH put up extra zip walls to help us confine them to the first floor while they worked on the attic so the cats wouldn't get out or get in the way! OH may not be the lowest bidder for your project, but you definitely get what you pay for. They're honest, timely, and professional, and each and every time they've completed a project for us, the result is beautiful. I can't recommend them highly enough!

We have been renovating an old home over the last few years and the final project was a complete…read morekitchen redo. Eric Rikeman from Adams Kitchen came up with an excellent design, that changed the layout to one that is modern, efficient, and smart looking. The quality of the cabinets is outstanding and the installation was expertly done. We actually had Eric and his team come back recently and do some custom cabinetry in our dining room to match the kitchen. I very highly recommend Adams Kitchens and Eric Rikeman.

My husband and I did a total renovation of an old house, with plenty of "old charm". We worked with…read moreEric, and couldn't have been happier. From the initial planning process to the installation and follow up, Eric was extremely professional and delightful to work with. His customer service was an A++. Would definitely recommend.

I have been using Northeast Cutlery's household knife sharpening for years. Greg is the best. He…read morealways makes sure that my knives are sharpened razor sharp.

My go-to place for knife sharpening. I did not realize how much of a difference it makes! It's a…read morefamily owned business too and Brett does a fantastic job.

Hosea's painter team did nothing short of a miracle job. Really…read more I wholeheartedly recommend you go with them. You can't go wrong. I appreciated his teams' skills and most importantly his ethics, honesty and integrity. I recruited Hosea and his team for a risky paint job due to the unusual designer type of paint we were going to use. Also, I had a very tight deadline at risk of not being able to move in. Every painters told me they needed at least 2 weeks or more to finish it, even with a 3-person teams. This even included a large national paint companies (those who specialized on commercial or corporate buildings). Hosea's team were able to finish it in just about a week or slightly more, allowing me to move in right in time. I used a designer paint complex to handle and prone to mistake from inexperienced painters with this particular paint. As expected, they made a mistake, but owned it without creating difficulties. The end result ended up very fan-tas-tic, above and beyond expectations. And the pricing (certainly not cheap) was rightly fair and quite reasonable I think. I am so glad I selected Hosea for this impossible mission job. It was a total success. Attached are photos before/after the job. Paint was from Farrow & Ball with the exception of the windows trim (Sherwin Williams).

I worked with Laura at Charlestown Home Improvement on two interior design projects and was…read morethrilled with both experiences. In one, she created a beautiful, thoughtful design starting with a completely empty space; in the other, she helped refine and enhance the design of my home using some existing furniture and recommending new pieces where needed. Laura listens, asks the right questions, and offers creative options without being pushy. Both times, she created spaces that I am truly proud to call home. Highly recommend!

I'm about a year late with this review, but since we're in the season of giving thanks I wanted to…read morewrite my review. I highly recommend this business. I was referred by a friend and am very pleased with the service. The staff is knowledgeable and helpful and the product lines are all high quality. Michael redesigned my entire kitchen and thought of every little detail. I couldn't have done it without him. He and Gail coordinated on design and function and helped talk through any questions and concerns I had. I'm very happy with the outcome and this team made the process so easy.

I had a great experience with ProSource. I ordered tile for my bathroom floor and kitchen…read morebacksplash. It took a little longer for my floor tile to come in due to COVID-related delays, but the backsplash arrived early. Brian was upfront with me about delays and having experienced delays with everything else I ordered for my remodel, I expected it. This was my first time remodeling on my own and Brian was very helpful and knowledgeable. ProSource has the best price I could find for the Thassos marble tile I ordered and I absolutely love it!

Not a showroom for individual customers. Industry supply store. Even though The Delta website calls…read moreit a showroom...

As a sales person in the kitchen and bath industry I would like to shed light on the previous…read morecomment. Many manufacturers prefer to speak directly with the end user of their product so that they can get all of the details of the issue first hand. Many will not expedite a solution when requested by a vender because it is not their prefered protocol. I've dealt with customer service issues like this for years. Homeowners often feel they are being ignored or pushed off when actually they will get superior service by simply calling direct. Boston Basin is a great company and they were likely following the manufacturer's direction.

Excellent company to do business with. Marcia was great! Process was easy and the final product…read morelooks great!

I saw the previous reviews and was concerned. The reviewer who criticized them may have been…read moreunaware that they are a distributor, not a direct seller. If you call them they will give you the names of merchants within a 10 mile or larger area that sell their cabinets. The cabinets are solid wood and good quality, not top of the line but good for the home owner on a budget. My daughter has had them for over 5 years and they still look very good. The contact there was very efficient and gave me the names of three stores within minutes

Selection is limited…read more The quality of the cabinets is above average with friendly service and decent prices.