My husband and I had the pleasure of renting a home from Jodie's company, Professional Property…read moreManagement, for the past three years. When we were initially looking for a home, we wanted something a little further from Travis AFB since I was doing my rotations in Sacramento. Luckily, they had a house for rent at about the halfway point to make my and my husband's commute tolerable. We spent our first couple years of marriage there and even added to our family, so we were a bit sad to move. Jodie is professional and very prompt with communication. If we ever had an issue, we just had to either call or text him and it was handled within a reasonable time frame. He was in close communication with the owner as well, which is likely why things were taken care of promptly. When we had issues with our bank transferring our rent, we also communicated that with him, so we were able to just drop off a check instead. We were able to make some temporary upgrades to the home while renting with them as well. We added a smart thermostat and a doorbell camera without any issues. My husband and I were sure to re-install the existing doorbell and thermostat upon moving. Since we moved from the Bay Area towards the Sacramento Valley, we were able to rent a home for the same price (if not cheaper) as the apartments and some townhomes by the surrounding areas of Travis AFB. That being said, we got the best bang for our buck in that regard. Even with the extra expenses of having a house, such as hiring a gardener for biweekly maintenance and trash & recycling pick-up, the price for renting was still more than reasonable. Overall, we are very pleased with our time renting from Professional Property Management. We had a cozy stay at a wonderful home that we kept up to the best of our ability. Thank you for the amazing rental experience!

Joe continues to impress us and take care of our property. He was our real estate agent for selling…read moreour property in Davis. Very easy to work with, courteous, professional and kept us up to date and informed during the entire time. Our house is now sold, paperwork finished and he made it all as simple as possible. Absolutely amazing job and a wonderful person to work with from start to finish. Thank you!

I'm a property owner of a condo and use Camellia to manage it. The prior tenant has ended her…read morelease and the property was vacant as the covid19 pandemic started and Camellia was working to rehab and improve the unit. During this period we had a number of issues where the condo was broken into and Charlie at Camellia was really on top of keeping the property monitored and secured, including putting up motion lights and a camera, arranging for windows to be boarded (and then repaired) when glass was broken and working with the neighbor who was also troubled by the situation. He also kept in good communication with me on the situation. As an owner you expect a property manager to vet renters, collect rent, etc but I have been quite impressed by the effort put in while vacant. Remember that a property manager is making no money in that situation, and they could have easily told me it was too hard to manage and left the condo in a pretty bad state. I'll mention that the reviews of property managers are tricky. Tenants who feel they were treated unfairly can easily skew the ratings and they're highly motivated to leave negative reviews. If you're a property owner considering Camillia please take into consideration that bias when selecting a property manager. Honestly, if the reviews from tenants are 100% good they may be too lenient.

My experience with Camellia Realty & Property Management was disappointing from the very first…read moreinteraction. When I called to schedule a tour, I was informed that every adult (18+) who might potentially live in the home had to complete a rental application before being allowed to view the property. While I understand this may be company policy and is legal in California, I found it to be an unnecessary hurdle. I believe prospective renters should have the opportunity to tour a home before being asked to submit personal information and complete an application, allowing both parties to determine whether there's mutual interest. When I asked why the policy was in place, I was told it "makes processing easier" if an applicant decides to move forward. I completed the application in less than 15 minutes, so that explanation didn't outweigh the inconvenience from my perspective. The customer service also left much to be desired. The representative came across as curt and dismissive, leaving me with the impression that my interest as a prospective tenant wasn't valued. I have stable employment, reliable income, good credit, and no eviction history. Although I submitted the required application, I chose not to move forward after learning there was a one-week wait to tour the property. Had that been disclosed during my initial call, I would not have applied. For those reasons, I decided to take my business elsewhere.

Busted leak. Had to make a fast move and call property management…read more This lady by the name of Tammy B. Called me right back and informed me that she would get right on it. She totally understood how a single mother has to be superMOM at all times. I had to pick my son up from school. She talked on the phone with me while I was driving to the school took my cellphone number and put me on hold. She called a plumber and told me that within the hour she would call me back with the ETA. Ms Tammy called me back within 30 min. She informed me that he would be on his way shortly. Gave me his name his cell phone info just in case. Sh even gave me her direct number just in case I wouldnt get a hold of anyone. I love how she made me feel calm and not stressed. She even made me laugh a little. Very delighted to have someone on the other end of the line to make me feel at home. Thank you Tammy for all your hard work.

Disappointed Don't care about craftmenship…read moreDon't care about your tenants Just out to make money

I never expected to be a landlord and have no experience, but had to rent my house. Mary and Tim…read moreShaw, owners of PMI In Fairfield, California are the Gold Standard of property management. Their expertise left me with 100% peace of mind. They take care of your property on a personal level as if it were their own home. They are always available to discuss your concerns. They take care of setting up repairs, communicating with the tenant, using state of the art technology via portals, and a multitude of other services that leave you free of worry. Whether you are a first time or seasoned landlord, PMI offers the quality service you deserve. D. Wedlake

We had a very stressful experience with this property management company and would advise others to…read morebe cautious. When we received the keys, the home did not appear to be properly prepared for us as new tenants. The lockbox that held the keys was unlocked and left open with the keys in visible sight. The entire residence didn't appear to have been cleaned upon move in. There was a strong cigarette odor throughout the property, visible staining that raised concerns about possible water damage, and areas such as cabinets in the garage that appeared to have mold or moisture-related issues. We also noticed exposed wiring, a damaged electrical outlet, and no hot water was provided for approximately 72 hours, basic utilities like running hot water should have been accessible on day one of move-in. We documented these issues and reported them right away, but the number and severity of concerns made us uncomfortable proceeding especially with young children. In our opinion, these conditions should have been addressed before the property was turned over to tenants. The property management vendors were also not reliable, as they either arrived several hours later than scheduled or did not show up at all. No one from the management team followed up to check on the condition of the home in person anytime after we received the keys and after we made these concerns aware. Additionally, the property was relisted for rent within approximately 24 hours after our lease was terminated. Based on the short turnaround time, it raised concerns for us about whether the previously noted issues were fully addressed before being made available again. Overall, this experience felt like what was a nightmare, very overwhelming and disappointing. Based on what we encountered, we would not feel confident renting from this company again.

We have used Jim Stever Realty for quite some time. Sold our home in December of last year…read more However, I wasn't happy with the buyer and told him she needed to find another home. She kept us waiting for two weeks while having a contractor go over our beautiful home with a fine tooth comb and sent us pages of all the work she wanted done! We had already put in about $6000 or more of work before putting it on the market and gave her $3,000 for more work. There is no excuse, I have my license as well and should have been more involved. Unfortunately, we gave in to this buyer. One year later, this beautiful home is worth $100,000 more. Just follow your gut during this market and do your own research. I regret not being more firm about finding another buyer.

I wanted to share my experience in case it can spare someone from a bad one. Jim was the property…read moremanager in charge of a property in Woodland, Ca I was looking to rent (1243 Arriaga Way). Essentially all communication with him was through email and in one he casually mentioned he has been getting hacked big time which I should've taken more seriously. I ended up losing $2,500 because his email apparently got hacked again and a fraudulent contract was sent to me. Not blaming anyone however I'm having a hard time understanding why the company hadn't tried upping their security if they've been having hacking issues in the past. After the incident, he didn't try reaching out which I think is weird. If you are going to work with this company/people please please be careful and vigilant

I love the team of employees at Solano Property Management. Jennifer and Charlene have been very…read moregood at prompt responses and quality service request. Thank you for your support and for helping make my rental experience more enjoyable. Good Job

Ehhh... SPM had a couple houses I was interested in when I was searching for a rental. The times…read morecan be a bit difficult. I think they stop checking out keys at 3:30pm. They don't have weekend hours if I recall. One of the houses the receptionist literally asked for the key back when it was in my hand after copying my ID and writing down the info to check it out. Someone else just approved for that house. I don't know why I was even allowed to check out the key at that point. That was very disheartening and felt unprofessional and awkward. Since I was there I decided to scan their listings and check out keys for another house that was also listed as part of the same neighborhood at the first house and that was move in ready. As I'm following the GPS instructions this description was not accurate. The listing said Green Valley but it was taking me to the Cordelia hills on 680. Sure enough this house was in Cordelia. This house was not in move in ready condition. The toilets were black (not cleaned). The garage door had a huge dent. The sliding door to the backyard was so sticky I got locked out and had to re-enter/lock up by walking out the yard to the front door. The receptionist asked how it went and I was honest. She took the time to write down my comments. So there's some points for that, although I'm not sure if anything was done to fix those issues before the next tenant moves in. A couple days later the first house was back in the listings. I guess the approved applicants backed out. I checked out this house and was happy with how clean and well maintained things appeared. I believe it was a first time rental. So I guess the house condition depends on the owners or how long it has been a rental? So we applied. The application process was stalled and died because SPM could not reach my previous big-box landlord. So I guess it's good they really check. (I also got a call from my HR to confirm.) But it feels scammy they never followed up after telling us they were waiting on the other property management company. Based on these experiences I would not recommend SPM.

Daniel the maintenance supervisor is responsive Speedy and…read moreprofessional Checks a few times a week is everything working ok and if there's anything ya need done or something as simple as a Hello Goodafternoon

The Henley response time and quick action to address this mold issue. This can cause serious health…read moreconcerns for my family and I. We took photos and videos to use later if required. It was reported multiple times and The Henley failed to address this issue. We rented out an inhabitable unit and a violation of maintaining habitable living conditions. If this happens to you, look into the Local Health Department or Housing Authority: File a complaint with your local health department or housing authority. They may be able to inspect the premises and issue notices or citations to your landlord if violations of housing codes are found. I will not recommend this place to anyone and if anyone replies "sorry." How about using sorry in action and fixed the mold we kept asking you guys about. Actions speaks louder than words. There were more issues with them, but I won't disclose them. After all I forgive any and all of you, but what you doing is not right. So said that humanity has thrown out ethical and moral is less important than doing the right thing. I'll pray for y'all to also think more humanly and with a loving heart rather than business and profits. Jesus christ loves you all.

It is with great sincerity and appreciation that I offer this review for Solano Property…read moreManagement. In an industry where consistency, transparency, and professionalism are often promised yet not always delivered, this organization stands as a refreshing exception. Their operational excellence is not merely superficial--it is deeply embedded in the way they conduct business, communicate with clients, and manage properties with precision and care. A significant part of this seamless experience can be attributed to Jim, who oversees operations with a level of competence and diligence that is both rare and commendable. His ability to orchestrate the many moving parts of property management--tenant relations, maintenance coordination, financial oversight, and compliance--demonstrates a refined understanding of the field. What distinguishes Jim is not only his technical proficiency but also his unwavering commitment to accountability and responsiveness. Every interaction reflects a high degree of professionalism, thoughtful consideration, and respect for both property owners and tenants alike. From a landlord's perspective, entrusting a property to a management company requires confidence in their ability to protect your investment while maximizing its potential. Solano Property Management delivers on this expectation with remarkable efficiency. Their processes are streamlined, their communication is clear and timely, and their attention to detail ensures that nothing is overlooked. For tenants, the experience is equally impressive--requests are handled promptly, concerns are addressed with urgency, and there is a genuine sense that the company values long-term relationships over short-term convenience. What I find particularly noteworthy is the organization's balance between structure and adaptability. They maintain strong systems and protocols, yet remain flexible enough to handle unique situations with sound judgment and professionalism. This is a testament to strong leadership, and Jim's influence in maintaining operational integrity is evident throughout. Without hesitation, I would highly recommend Solano Property Management to anyone seeking a reliable, sophisticated, and results-driven property management partner. Whether you are looking to place your property on the rental market or searching for a well-managed residence, you can proceed with full confidence knowing that your interests will be handled with the utmost care and expertise.

The Benicia office was great but the person, Bailey who handled applications was horrible. We tried…read moreto submit an application, called, left a message and never heard back. The next day I called and apparently it was too late and our application the previous day didn't go through, and we found out a day too late bc she never called me back??!!! This is completely unacceptable. I cannot believe the unprofessionalism and lack of care with this company'. It's rude and dismissive.

Our HOA has worked with Collins Management for many years, and Diana Byrne is, by far, the best…read moremanagement representative we have ever had. She is consistently responsive, compassionate, and brings a wonderful sense of humor to her work. Most importantly, Diana always keeps the needs and best interests of our HOA at the forefront. I truly appreciate her dedication and the exceptional service she provides. I also want to commend her assistant, Mariana Garcia. Since we added Mariana to our team, phone calls are promptly and politely answered. And Mariana has made a HUGE difference in the communication between the HOA and the residents.

Collins Management has incredibly poor business practices. The organization provides very little…read moreguidance to board members - who Collins admits are under trained - and so proper financial management does not exist. I live in Ellinwood in Pleasant Hill. After two to three years of reserve studies that showed we were inadequately funded, homeowners were presented with a half-million dollar landscape project and were told repeatedly that our reserves were "healthy." Our roofs were at end of life in 2025 and the board decided to defer re-roofing until 2027 to accommodate the landscape project. After winter rains caused 8 units to have catastrophic roof leaks, Collins and the board decided we needed new roofs. Now, because of additional costs to replace skylights that were not in the scope of the roofing project, we are subject to an "emergency" assessment, increased dues and possibly another assessment in 2028. Collins seems to think that homeowners are rolling in money as they have added $240 to the assessment if homeowners need or want to pay over time. In addition, in all of their communications they state that we should contact them with questions or comments and when we do, our communication is either ignored or answers deflect from our questions. Decisions that are supposed to be made at board meetings are actually made in private and then slammed down on the homeowners. "Forum" times at these meetings are inadequate for complicated or involved questions but if we communicate in writing, we are told to join a committee or go to the board meeting. I'm not quite sure how Collins continues to manage multiple properties professionally. They are a service provider that homeowners pay for, yet they show no goodwill or attempts to support homeowners. Both Collins and board members have been known to degrade homeowners and dismiss any issues as "frustrating" and "bothersome."

Outstanding staff who makes sure your needs are met. Shout outs to Steven, Ashley & Veronica just…read moreto name a few. Highly recommend!

CAUTIONARY OFFER…read more This isn't a complaint, but rather a cautionary tale for those who want to move forward in the application process. I found it to be a bit misleading, and not as straightforward as it seems. First, ensure that your income before the application date meets the 3.5 income requirement. Secondly, they request a deposit, which shouldn't be asked if the application is gearing towards a declined decision . Yes, the funds are refunded, but why ask for a deposit if you know the application will be rejected? Lastly, what's the purpose of processing applicants through the application or pre-approval process if you're aware of their circumstances beforehand? The application fee is $40.00 per applicant. Again, this is merely my personal experience. Since I am at peace with the fact that I will not be reconsidered in the future, I feel comfortable sharing this information with complete transparency.