Collins management for Discovery Bay, country club, has been good overall. The landscape is great The streets are well maintained. The problem that most of us have, is we have a Guard Shack where we pay people to sit there and work and they just let anybody in. They do not check IDs. They do not call your house . I have had three different companies knocking on my door. They were trying to sell me solar and some other items in the last two weeks. Then when I called the Guard Shack to ask how they got in, the lady hung up on me. I would rather pay more dues were they have to call your house and check ID. I believe The other option would be to remove employees up a dialing system like we have in most places. You have to enter your if you don't have a code if nobody answers you can't come in. It's not rocket science and it probably save us some money. And then you could spend more money on security , streets and landscaping. Please figure it out. In addition, we have some areas where there's cars on the with three citations. And why have they not been towed? read more

Kristie is fantastic! Smart, responsive and a pleasure to deal with, thank you Kristie!!

I have been a resident/owner of my condominium for approximately 35 years. Collins is the best Property Mgmt Company that i have dealt with in all these years. They are prompt to reply and take care of the issues at hand. I couldn't be more satisfied. Thank you Chris and Amelia! You rock! read more

This review is for the Marina Bay community for which this management company presides over. The amount of construction and landscaping tree removal, painting and re-painting and water shutoff periods are insane. Why do the painters have to leave all their equipment right outside my unit. This complex does not respect certain tenants a right to the quiet enjoyment of their unit. I really abhor the amount of unnecessary maintenance that they allow on the property in such a short amount of time. I am beyond fed up. And the leasing office treats you as if you're sub-human if you're not a home owner. I will not look back at my time in the Marina Bay Condos fondly. It's funny because even though all this maintenance is taking place the property is trashed with random bits of garbage and debris littered around. They should do better but they won't, I'm %100 certain they won't. read more

I have been a resident of this condominium community for nearly thirty years. Over that time, I have witnessed prolonged periods of deferred maintenance, frequent turnover in property management, and ongoing issues with board governance. These challenges have included inconsistent decision-making, lack of proper vendor vetting, and, at times, actions that appeared to benefit select individuals rather than the community as a whole. Given this history, the current state of the property reflects the cumulative impact of years of mismanagement and difficult financial decisions. Addressing these longstanding issues is no small task. Since engaging Amanda Meng and her team, including Amelia, I have observed a meaningful shift. They have taken on the significant responsibility of navigating and correcting years of operational and financial challenges. Their efforts require not only technical expertise, but also resilience, professionalism, and strong leadership. I would like to commend Amanda and her team for their dedication, work ethic, and composure under pressure. I have personally witnessed Amanda handle highly challenging situations with professionalism and calm, even in the face of disruptive and inappropriate behavior during meetings. Her ability to maintain focus and decorum in those moments speaks to her leadership capability. Her role is demanding, requiring the ability to manage competing priorities, anticipate issues, and operate effectively under pressure. These are qualities I recognize and value from my own professional experience, and I see those same strengths reflected in Amanda's work. In my opinion, Amanda demonstrates a level of capability and potential that is both rare and valuable. I strongly support her continued role and efforts in improving the management and future of this community. Susan Schustak read more

I truly cannot believe how horrible this establishment has been to us. I sent a long email two weeks ago basically BEGGING for them to do something about this aggressive dog who is now coming after me. The manager, Sherry, couldn't even respond to me. I'm genuinely baffled and considering reporting them to the better business bureau. If they aren't able to take swift action on this matter we will also be suing very aggressively. read more

Collins Management - Property Management Near Me - Hercules, California

Marina Bay Association presents itself as a well-maintained community, but my experience has been mixed. On the positive side, the landscaping is attractive, and the recent exterior painting of the buildings has improved the appearance of the complex. However, I have been disappointed by what appears to be inconsistent management and enforcement of community standards. After reporting a red paint stain on my door, I felt that the response from management was more focused on suggesting resident responsibility than addressing the issue itself. Rather than investigating the matter objectively, attention was drawn to unrelated paint marks on a staircase, which left me feeling unfairly accused. There are also ongoing concerns regarding enforcement of community rules. Residents have been using the pool and spa facilities during very late-night and early-morning hours, including around 3:00 a.m., creating noise disturbances for nearby residents. At the same time, management is often quick to cite HOA rules when responding to resident concerns. Given the level of HOA dues, residents should reasonably expect consistent maintenance, professional management, fair treatment, and effective enforcement of community standards. Unfortunately, my experience has been that management is sometimes more focused on defending its position than resolving legitimate concerns raised by residents. There is significant potential for Marina Bay to be an excellent community, but that will require greater accountability, responsiveness, and respect for residents. read more

This manager, her name is veronica , either refuses to understand people's complaints or--while sitting in her office--immediately goes on the defensive in response to them... No matter the topic, She always insists on being right; She never bothers to listen to the other party and immediately views herself as superior. She forgets that the company she works for was hired by the Del Rio Court HOA to provide services and address questions and issues; instead, she sends absurd emails trying to justify her position even when she is clearly in the wrong. As someone living at Del Rio Court in Concord, I haven't seen such instability in a long time--ever since Collins Management took over the management. I am sending a video: it's 10:30 PM--the middle of the night--and a tenant is having a barbecue amidst blazing flames; the area is filled with smoke and haze. He is leaving burning coals right there among the parked cars. Collins manager veronica dismisses the issue, claiming there is no problem with having a barbecue late at night. People here live in close quarters--is everyone really forced to put up with the smell of smoke? What condo owner would want a barbecue going on at 10:30 PM? If no one calls the HOA to complain, it is because everyone knows the Collins manager won't do anything; she is not the type of person to meet face-to-face with condo owners to listen to their problems or focus on finding solutions. Old HOA manager Mary Garcia was nice and doing great job. read more

Unfortunately, I can only select 5 stars. I currently reside on our HOA board and helped recruit Collins Mgmt back in 2017/18. After joining the HOA in 2016, I found our monthly general meetings were mostly spent listening to the residents issues about; vehicle gates not working, landscaping concerns, pedestrian gates left open/unlocked, and lots of traffic violations, all day every day. It was easy to see change was needed. Our first change was to replace our Mgmt partner. We took our time, checking numbers, following up on referrals, and asking tough questions. it took time but I'm happy to say, we decided to partner with Collins and for the last 8+ yrs, couldn't be happier. Collins has been, professional, skilled in their field, tough when needed, and have their eye (pulse) on every detail. Over these past several years, we have worked together to mitigate the issues we faced years ago and will continue to focus on continued improvement. read more

Collins Management has been our management company for over ten years and over that period of time they have mismanaged our complex to the point where we are now looking at a special assessment that is a direct result of their incompetence. Do not hire this company to manage your complex. read more

Rhiannon Cardinale supports out homeowners association at Marsh Creek Villas in Clayton, California. She is very knowledgeable on all issues concerning day-to-day operations. During board meetings, she is always prepared. She is very patient and provides guidance to achieve success for our community. I'm believe she has our best interest at heart. As a homeowner, I feel fortunate that she is at the helm. Kudis to Rhiannon. She is definitely an asset to your company. read more

Collins Management is good but struggles with a confusing UX online. Be wary of the frequency and scheduling of your dues as you may miss them. Although confusing, Kristie B. has helped me through the process and explain to me what my charges and are and what went wrong exactly. Overall, good customer service but a horrible UX on their website. read more

HOA Management companies are frequently rated by residents of the complex. Our HOA was fortunate to be able to move to Collins a little under two years ago. I am an Officer of the Board, and we don't often speak up on Yelp. Collins started by offering a great training program, a seminar that included other HOA's, and, best of all, strong support from our Collins Manager, Rhiannon Cardinale, and her Assistant, Jose Martinez. These two people have helped begin to turn around a deeply contentious Board of Directors, taught me a great deal about the laws, and helped the Board restructure so that a lot of the workload is handled by management. If you are an HOA looking for a new management company, I would highly recommend them. read more

We've lived at PARKWOODS for over twenty years and although this is a large community it has never been under such bad management. Residents were always able to walk into the office and were greeted in a friendly manner. With the pandemic as an excuse, the door is now locked and you must ring the bell for any assistance. This all under the guise that management is too busy to just allow residents to walk into the office. BS! Things are not taken care of in a timely manner. Our exit gate has been broken for months, corridors are hardly ever cleaned (they used to be power washed), hardly ever see on-site managers walking the property (it's as if they are hiding in the office to not have to deal with any issues), there have been issues with rodents (to which management has responded with "that's the property owner's responsibility). There used to be an on-site maintenance person that would take care of many issues. We used to have adequate earthquake insurance coverage. Not any more. Now we don't even have fire insurance coverage at all. Yet, our HOA fees keep increasing, while getting less and less. What exactly are we paying for? It's time to kick Collins Management out. read more

Last night the valve to the main water valve broke, and Rosie was amazing in taking care of this issue. She was able to get the plumbers out very quickly and we were able to get water back to our home. Thank you Rosie for your quick action and response ! read more

I have to give a big shout out to Rhi at Collins Management. She has been the Manager of our HOA for about 5+yrs now. She has by far been the best Manager. Organized and efficient. I like that she is honest. I love that she is direct and that is so very important. She has been an amazing asset to our Community. Collins definitely got lucky with her.... read more

I have been subject to management companies for decades. Most are mediocre or inconsistent, significantly wanting in a given area. One was abysmally incompetent. The only company that has been exemplary is Collins Management. I am a homeowner of a three bedroom condo. It is in an aging development of hundreds of units occupying a large campus in Hercules, CA. Since Collins took this over several years ago, the complex has been significantly revitalized with one major project after another being successfully completed. The outside lights were relit. Buildings were repaired extensively and repainted. The roads were repaved. The pool and clubhouse were remodeled. I doubt I have hit all the relevant marks during this recital! With all due respect to the board of directors, the difference between Collins and their predecessors is that they are proactively collaborative, and they are accountable. On matters of the day to day operation, the interaction with individual homeowners having a problem, per my personal experience, Collins shows up to be counted. For example, I had squirrels in my attic crawl space. Collins (Liz) worked with me to review the problem's process for solution, identified vendors, and they facilitated my eventual reimbursement. Let me summarize: Telephone calls and emails do not go unanswered. Let me be blunt: Collins will not ghost you. I am hoping my board continues with this company. I give a shoutout to my representative, Liz, and to the current director, Rhianna Cardinales. Thank you for excellence. It protects my investment. Stephen A Golden read more

I've had great experience working with Kristian and Sovanna. Every time I reach out with a question or need clarification on HOA details, they respond quickly and with so much kindness and helpfulness. They make the process stress-free for both me and my clients and I always know I'm in good hands. I really appreciate their customer service! read more

I've been on my HOA board now for close to 5 years in Concord, CA and have been working with Rhi the entire time. I have served several roles during my tenure - Director, Pool Committee Chair, Treasurer, Secretary, and now President. I have always enjoyed working with Rhi & Liz. They are professional and pleasant to work with. I believe they have done a good job in guiding our association throughout these years. I think they have very difficult jobs that they do with grace. I believe that our association is in better shape with Rhi & Liz guiding us than it would be otherwise! read more

I have been subject to management companies for decades. Most are mediocre or inconsistent, significantly wanting in a given area. One was abysmally incompetent. The only company that has been exemplary is Collin's Management. I am a homeowner of a three bedroom condo. It is in an aging development of hundreds of units occupying a large campus in Hercules, CA. Since Collin's took this over several years ago, the complex has been significantly revitalized with one major project after another being successfully completed. The outside lights were relit. Buildings were repaired extensively and repainted. The roads were repaved. The pool and clubhouse were remodeled. I doubt I have hit all the relevant marks during this recital! With all due respect to my board of directors, the difference between Collins and their predecessors is that they are proactively collaborative, and they are accountable. On matters of the day to day operation, the interaction with individual homeowners having a problem, per my personal experience, Collin's shows up to be counted. For example, I had squirrels in my attic crawl space. Collin's (Liz) worked with me to review the problem's process for solution, identified vendors, and they facilitated my eventual reimbursement. Let me summarize: Telephone calls and emails do not go answered. Let me be blunt: Collin's will not ghost you. I am hoping my board continues with this company. I give a shoutout to my representative, Liz, and to the current director, Rhianna Cardinales. Thank you for excellence. It protects my investment. Stephen A. Golden read more

Michelle at Collins called to tell me about damage to my condo from the one above, with excellent info and great listening skills, then sent me the docs for the insurance claim immediately. Our HOA has not had good managers before Collins, so it seems promising this has changed with Collins on our side. read more

Fantastic property management company. Collins is truly a pleasure to work with and their staff is excellent. Christian E. (in particular) is a phenomenal manager. His professionalism, service and industry knowledge is impressive and super helpful for the association. We have been incredibly impressed with his follow-through and professionalism when dealing with difficult situations and continue to be pleased with his level of dedication to ensuring the association's needs - and wants - are exceeded. Bravo Collins! read more

They don't answer the phone, I send emails and get no response! Why are we paying money to the HOA then? What are you doing from 9:00 am to 5:00 pm? Then Paul shows up and says, "I'm sorry, I'll do it!" Paul, first train the people you hire for this company! Teach them to be respectful to homeowners who pay the HOA; you're the one who puts the blame on these arrogant responses and conversations!!! Being an HOA doesn't give you the right to speak to homeowners, and judging by the reviews here, you can easily spot the fake ones. You have very rude employees who show no respect or affection for homeowners. These people working for you need to stop treating homeowners with such arrogance, appointing them managers at a young age. Don't forget, Paul, you're operating on the HOA homeowners' dime! read more

Collins' staff focus their energy serving as a conduit for expensive contractors and professiona service providers and facilitating entry to HOA communities. Check out the Collins website and note the focus on partnerships with contractors as opposed to partnerships with communities. read more

I overpaid my HOA dues by $20.00 each month for a year. I am waiting for them to return my overpayment of $240.00 I will review again soon.

I am 80 and not good at navigating some websites. Oliver was kind enough to help me change my yearly dues payment from my bank. I can't tell you how that took away my anxiety. He was there every step of the way. Happy holidays to Oliver. Thanks so much. Laurie read more

These complaints are from Del Rio Court Concord where I live. My main complaints are these; 1- They do not answer the phone. 2- No manager comes to check the condos. 3- Tenants do not use their own garages as parking but they occupy visitor parks. 4- Those who cut the grass do a very irregular job, How much are the grass cutters paid but they do such a bad job that the sight is awful. 5- They do not even answer the condo owners phones. 6- They receive $625 every month from each condo owner but they have neither business skills nor communication experience. 7-I have no complaints about tenants and landlords adopting dogs and cats, but some tenants have large head dogs and they bark all day and night. 8-Every cat and dog owner should walk their own cat and dog in their own area and pick up their own droppings. There is no need for them to come in front of other peoples condo and make dog droppings. This new management is not doing any work at Del Rio Court. But I know that no matter how many complaints I have, this management will never do regular work at Del Rio Court. read more

This review is for Rhiannon! Accepted a contract for my seller in one of the communities she manages in and the lender came back with several requests. Rhiannon fit us into her busy schedule and provided everything that was asked for even after work hours. We are truly grateful. Thank you Rhiannon. read more

Collins has by far exceeded my expectations in the service they provide our aging and large complex. As is the case in most complexes, there are always a couple of difficult if not abusive homeowners toward property managers. The Collins team is professional and is able to juggle the many tasks assigned to them while maintaining their professional demeanour in handling difficult residents. Collins has been our property management company for over 10 years and they have exceeded expectations in all aspects of their service. The staff go above and beyond. A big shout out to Collins. read more

I live in on a golf course and Collins Management is our HOA. They are horrible. I send emails, pictures, attend the meetings and nothing gets done. I get a response from the emails, like "thanks for the email, we will respond with your concern", and when they do respond it's just blowing smoke because for the past several years I've mentioned the same issues and to this date still not fixed. And they will always blame the golf course for the problems. Well I'm not paying the golf course the HOA dues, I'm paying you! Would be nice to actually have a company that lives in our neighborhood, drove around on a regular basis and can see what we have to deal with. read more

We are owners of a condo that was managed by Collins over the years. Overall, we were disappointed with the quality of the service provided by Collins. They very rarely responded to calls and voicemails. We had a leak in our building that required the HOA to step in and set up the repairs. Collins did a poor job coordinating with us and the other adjacent residents directly affected by the leak. Although Collins did provide decent oversight of the HOA board meetings, they never posted minutes or agendas on the resident portal, which made it difficult to find out what happened at the meetings if we were unable to attend. The people at Collins seemed nice enough. The problem is that the work ethic was not great and they were not very responsive. We were pleased when our HOA chose another management company. Already we are noticing a vast improvement in communication and responsiveness. read more

The owner's response was exactly what was expected and typical of the last 2 yrs. Deflect and gaslight. No effort to take any responsibility for the chaos and neglect we suffered because of the incompetent, part-time, out-of-state PM and unqualified on-site assistant he gave us. What business owner would think that such an arrangement was in the best interest of their client? He ignored complaints from experienced board members and homeowners who said the arrangement wasn't working. So, the community voted out the BODs who were enabling the PM because she was letting them get away with whatever they wanted. The previous PM, who everyone loved, stood up to the president and BOD when they were doing something wrong or unlawful. That was her job. The "board problem" went away with the election! The new BOD got all the votes because they ran on either getting a new PM or a new Co. because that's what the community wanted. When the new BOD tried to address the PM problem, weeks went by before Paul reluctantly set up a hiring process. The BOD gave him 3 mos to come up with candidates to interview but there was always an excuse. Meanwhile the community was complaining about why the PM wasn't gone yet. Paul's condescending attitude to the new BOD and inability to cooperate with them took too much time, effort, and money. ORIGINAL YELP REVIEW: We had Collins Management for over 10 yrs. It was a fairly good relationship until the best full-time, on-site Property Manager they sent us resigned after a few years of being bullied by our board president. Everyone at Collins knew he was a bully but it didn't seem like they did anything to support her. The president was thrilled she was gone because he was not following some critical rules and he resented her for trying to do her job by advising him accordingly. The community loved the PM and everyone was so upset when she left. The board president was thrilled she was gone because he didn't want anyone telling him what to do. Somehow, without all the board members involved or any community input, he made a deal with Paul Collins to provide us with a part-time, out-of-state Property Manager. This part-time PM had worked for us before she moved out of state, so she was familiar with the property but she had made a lot of enemies because of the way she had treated the homeowners in the past and they were very upset she was coming back. So, we went from a wonderful full-time, on-site PM who only worked for us and was on call 24/7 because she lived nearby to a part-time, out-of-state PM who worked in a different time zone and already had a full property portfolio. Everyone, including a few board members, thought it was an interim plan but any efforts by board members to bring this community concern to Paul Collins met with resistance. Collins had hired a part-time on-site person but she had absolutely NO property management or customer service experience and it was obvious. She never quite understood her job. She rarely left the office and people would catch her watching tv in her office. The out-of-state PM was still treating homeowners badly and loved encouraging the board to go after homeowners she didn't like for minor infractions. She'd send out nasty letters right before holidays, knowing it would upset people. She let the board president get away with not following the rules, harass other board members that were trying to get the board to follow the rules, and harass homeowners who were trying to hold them accountable, and was caught so many times not doing her job and actually lying. The PM convinced the board president to hire an attorney she recommended and then that attorney proceeded to go after homeowners and board members the president didn't like for petty reasons and false accusations making us go way over our legal budget. The PM discarded 3 proposals that we had for a security system from vendors that had already been vetted prior to her coming back and insisted we use a vendor she had worked with on another one of her properties that was $30-40,000 OVER the proposals we already had from credible vendors. The info about her vendor was sparse and he showed up in a white van with no company name on it. The PM insisted he was the best vendor and refused to hear any complaints from other board members and homeowners about the company. Homeowners started saying they were wondering if she was getting any kickbacks from the hire because of the way she talked about them and ignored people's concerns. It got so bad that a few board members began documenting her incompetencies to present to Paul Collins but he was so protective of this employee for some reason that the new board that was elected this year just decided to ask Paul to replace her since the community wanted an experienced PM on site so badly. That request was met with so much resistance and he dragged his feet for so long that the board just decided to hire a new company. read more

Unresponsive and rude. Also charge significantly more than the competition. Do yourself and your HOA a favor and avoid.

I would like to express my disappointment with the quality of service provided by Collin's Management that overlooked my condo that was part of homeowners association in Pleasant Hill. Over the past year I have encountered numerous issues that have not only diminished my living experience but also raised serious concerns about the professionalism and competence of Collin's Management. This lack of thoroughness and care is unacceptable and highly frustrating. My attempts to contact the office regarding these issues have been repeatedly ignored. Emails and phone calls go unanswered, and when I do manage to speak with someone, I am often met with vague assurances and no concrete actions. This level of neglect and poor communication is deeply disappointing and suggests a lack of respect for your residents. They requested $8k per unit for special assessment, two weeks later they said they made a mistake and changed it to $1k - how do you make a mistake like that? After residents started asking questions they quit. Not surprised here. They won't even take responsibility for the way they mismanaged the area. read more

I had a question regarding my HOA account and had called their office the last two days for information. I waited and the phone was answered by a woman named C------. I said I was logging into my homeowners portal. She said, "she would pull up my file" I said are you there and she replied, "I have been waiting for ten minutes for you to ask a question." Well we were only on the phone for only 4 minutes. I asked about the charges on my account and she rudely replied. I can take care of one but you will have to talk to the HOA association regarding the other. I indicated that her attitude was condescending and rude and that Collins worked for us not the other way around. They don't normally respond to the homeowners only the HOA directors. C----- should not be in any customer serviced position. read more

They continue to be horrible. I recently emailed them with a problem and they ignored me and didn't even reply. Not a customer service choice I would make. read more

I want to thank Collins Management for rescuing Captains Cove, the HOA I served on the BOD for about 16 years, which after three years of turmoil due to the incompetence and failure of two previous management companies which ended up closing their doors. Collins management was able to get our HOA back on its feet and carry on large projects long over due, and skillfully manage board members infighting also blocking these badly needed projetcs being done. I have special high praise for our managers, Angela Raffi and Christian Ellingson, who are backed by a large structure and a highly professional staff. Thank you Collins! read more

Rhiannon Cardinale has been in charge of the Chelsea By the Bay neighborhood HOA since we moved here 4 years ago. She has been friendly and helpful with parking problems I've had in the neighborhood. The grounds are immaculate and I feel lucky to have her as our Community Manager for Collins. read more

I emailed Stephanie at Collins Management in the morning that a light bulb was out on the porch, and she responded quickly and had it replaced the same day. I am very happy with the service she provided. read more

Brianna is responsive, knowledgeable and friendly. Collins is our condo association's third HOAin 6 years. I never got a return call from the other HOA's but am happy to note that I do at Collins. Not only does Brianna return my calls but her info is very useful. Thanks, Brianna. read more