My husband and I had the pleasure of renting a home from Jodie's company, Professional Property…read moreManagement, for the past three years. When we were initially looking for a home, we wanted something a little further from Travis AFB since I was doing my rotations in Sacramento. Luckily, they had a house for rent at about the halfway point to make my and my husband's commute tolerable. We spent our first couple years of marriage there and even added to our family, so we were a bit sad to move. Jodie is professional and very prompt with communication. If we ever had an issue, we just had to either call or text him and it was handled within a reasonable time frame. He was in close communication with the owner as well, which is likely why things were taken care of promptly. When we had issues with our bank transferring our rent, we also communicated that with him, so we were able to just drop off a check instead. We were able to make some temporary upgrades to the home while renting with them as well. We added a smart thermostat and a doorbell camera without any issues. My husband and I were sure to re-install the existing doorbell and thermostat upon moving. Since we moved from the Bay Area towards the Sacramento Valley, we were able to rent a home for the same price (if not cheaper) as the apartments and some townhomes by the surrounding areas of Travis AFB. That being said, we got the best bang for our buck in that regard. Even with the extra expenses of having a house, such as hiring a gardener for biweekly maintenance and trash & recycling pick-up, the price for renting was still more than reasonable. Overall, we are very pleased with our time renting from Professional Property Management. We had a cozy stay at a wonderful home that we kept up to the best of our ability. Thank you for the amazing rental experience!

We rented a home in Suisun City for four years (Nov 2020 - Nov 2024), managed by Joe. We couldn't…read morehave had a better experience. Every time that we had questions, they were answered quickly and to our satisfaction. The few times that we needed maintenance, the handyman was scheduled straight away and fixed whatever had to be done. The negotiation of our rent amounts were handled very much to our satisfaction. We are active duty military, and only left because we have to sent to another base. Should we return to Travis AFB we could only hope to have a property manager as helpful and responsive.

I rented a duet style house with them for four years. The property management company was very easy…read moreto deal with and reporting issues was painless. The house was aging and had problems, but they worked with me and even helped me out when I locked myself out of the house before work early in the morning. They checked the smoke detectors every two years, offered to replace any moldy caulking in the shower, and hauled away the refrigerator when it died.

We have been renting our house from Camilla for 6 years. They have always been good with us about…read morescheduling for needed fixes. No complaints here! Thank you!!

Busted leak. Had to make a fast move and call property management…read more This lady by the name of Tammy B. Called me right back and informed me that she would get right on it. She totally understood how a single mother has to be superMOM at all times. I had to pick my son up from school. She talked on the phone with me while I was driving to the school took my cellphone number and put me on hold. She called a plumber and told me that within the hour she would call me back with the ETA. Ms Tammy called me back within 30 min. She informed me that he would be on his way shortly. Gave me his name his cell phone info just in case. Sh even gave me her direct number just in case I wouldnt get a hold of anyone. I love how she made me feel calm and not stressed. She even made me laugh a little. Very delighted to have someone on the other end of the line to make me feel at home. Thank you Tammy for all your hard work.

RENTER BEWARE!!! I am a qualified homeowner with a 760 credit rating and more than enough…read moreverifiable income. I paid application fees and submitted a complete application NINE days ago. What has followed is a frustrating disaster of non-communication and some sort of game playing. I have been told repeatedly that my application was completed and being sent to the manager repeatedly, only for them to come back and ask for the same information that was already given. I would call to follow up and the Application Specialist would not return my calls. When I finally called back and insisted to hold for him, he would get on the call very disorganized and try to insist he was waiting for me to send document. Then I would tell him exactly when they were submitted, then the next day they would invent some new arbitrary request To intentionally delay the process. They systematically and seemingly intentionally kept me on the hook for nine days until admitting that they rented to someone else! It gets better... they are refusing to refund my application fees!!! Best case: their staff is disorganized and unprofessional. Worst case: there are some sort of shady business practices that are holding would-be renters hostage while they play games. If you are considering listing your home with these people, I would highly suggest that you look elsewhere--I'm not sure they are capable of getting tenants through the process.

Tim and staff have been nothing short of amazing in their professionalism and kindness. Every…read morereasonable request was granted, and they worked with us as our situation changed and flexibility was needed. I highly recommend PMI Northbay!

We had a very stressful experience with this property management company and would advise others to…read morebe cautious. When we received the keys, the home did not appear to be properly prepared for us as new tenants. The lockbox that held the keys was unlocked and left open with the keys in visible sight. The entire residence didn't appear to have been cleaned upon move in. There was a strong cigarette odor throughout the property, visible staining that raised concerns about possible water damage, and areas such as cabinets in the garage that appeared to have mold or moisture-related issues. We also noticed exposed wiring, a damaged electrical outlet, and no hot water was provided for approximately 72 hours, basic utilities like running hot water should have been accessible on day one of move-in. We documented these issues and reported them right away, but the number and severity of concerns made us uncomfortable proceeding especially with young children. In our opinion, these conditions should have been addressed before the property was turned over to tenants. The property management vendors were also not reliable, as they either arrived several hours later than scheduled or did not show up at all. No one from the management team followed up to check on the condition of the home in person anytime after we received the keys and after we made these concerns aware. Additionally, the property was relisted for rent within approximately 24 hours after our lease was terminated. Based on the short turnaround time, it raised concerns for us about whether the previously noted issues were fully addressed before being made available again. Overall, this experience felt like what was a nightmare, very overwhelming and disappointing. Based on what we encountered, we would not feel confident renting from this company again.

Ehhh... SPM had a couple houses I was interested in when I was searching for a rental. The times…read morecan be a bit difficult. I think they stop checking out keys at 3:30pm. They don't have weekend hours if I recall. One of the houses the receptionist literally asked for the key back when it was in my hand after copying my ID and writing down the info to check it out. Someone else just approved for that house. I don't know why I was even allowed to check out the key at that point. That was very disheartening and felt unprofessional and awkward. Since I was there I decided to scan their listings and check out keys for another house that was also listed as part of the same neighborhood at the first house and that was move in ready. As I'm following the GPS instructions this description was not accurate. The listing said Green Valley but it was taking me to the Cordelia hills on 680. Sure enough this house was in Cordelia. This house was not in move in ready condition. The toilets were black (not cleaned). The garage door had a huge dent. The sliding door to the backyard was so sticky I got locked out and had to re-enter/lock up by walking out the yard to the front door. The receptionist asked how it went and I was honest. She took the time to write down my comments. So there's some points for that, although I'm not sure if anything was done to fix those issues before the next tenant moves in. A couple days later the first house was back in the listings. I guess the approved applicants backed out. I checked out this house and was happy with how clean and well maintained things appeared. I believe it was a first time rental. So I guess the house condition depends on the owners or how long it has been a rental? So we applied. The application process was stalled and died because SPM could not reach my previous big-box landlord. So I guess it's good they really check. (I also got a call from my HR to confirm.) But it feels scammy they never followed up after telling us they were waiting on the other property management company. Based on these experiences I would not recommend SPM.

Rented a house in Fairfield through SPM and the entire process was quick and easy. Tracy was…read moreknowledgeable, friendly and responsive! A pleasure to work with. Any issue we had with the property was resolved quickly. When our lease was up and it was time to move out we left the property in better condition than when we moved in and we got every penny back of our deposit. Would definitely rent from this company again.

The Henley response time and quick action to address this mold issue. This can cause serious health…read moreconcerns for my family and I. We took photos and videos to use later if required. It was reported multiple times and The Henley failed to address this issue. We rented out an inhabitable unit and a violation of maintaining habitable living conditions. If this happens to you, look into the Local Health Department or Housing Authority: File a complaint with your local health department or housing authority. They may be able to inspect the premises and issue notices or citations to your landlord if violations of housing codes are found. I will not recommend this place to anyone and if anyone replies "sorry." How about using sorry in action and fixed the mold we kept asking you guys about. Actions speaks louder than words. There were more issues with them, but I won't disclose them. After all I forgive any and all of you, but what you doing is not right. So said that humanity has thrown out ethical and moral is less important than doing the right thing. I'll pray for y'all to also think more humanly and with a loving heart rather than business and profits. Jesus christ loves you all.

The new management is great! They are very friendly and has made living here much more enjoyable.read more

It is with great sincerity and appreciation that I offer this review for Solano Property…read moreManagement. In an industry where consistency, transparency, and professionalism are often promised yet not always delivered, this organization stands as a refreshing exception. Their operational excellence is not merely superficial--it is deeply embedded in the way they conduct business, communicate with clients, and manage properties with precision and care. A significant part of this seamless experience can be attributed to Jim, who oversees operations with a level of competence and diligence that is both rare and commendable. His ability to orchestrate the many moving parts of property management--tenant relations, maintenance coordination, financial oversight, and compliance--demonstrates a refined understanding of the field. What distinguishes Jim is not only his technical proficiency but also his unwavering commitment to accountability and responsiveness. Every interaction reflects a high degree of professionalism, thoughtful consideration, and respect for both property owners and tenants alike. From a landlord's perspective, entrusting a property to a management company requires confidence in their ability to protect your investment while maximizing its potential. Solano Property Management delivers on this expectation with remarkable efficiency. Their processes are streamlined, their communication is clear and timely, and their attention to detail ensures that nothing is overlooked. For tenants, the experience is equally impressive--requests are handled promptly, concerns are addressed with urgency, and there is a genuine sense that the company values long-term relationships over short-term convenience. What I find particularly noteworthy is the organization's balance between structure and adaptability. They maintain strong systems and protocols, yet remain flexible enough to handle unique situations with sound judgment and professionalism. This is a testament to strong leadership, and Jim's influence in maintaining operational integrity is evident throughout. Without hesitation, I would highly recommend Solano Property Management to anyone seeking a reliable, sophisticated, and results-driven property management partner. Whether you are looking to place your property on the rental market or searching for a well-managed residence, you can proceed with full confidence knowing that your interests will be handled with the utmost care and expertise.

The Benicia office was great but the person, Bailey who handled applications was horrible. We tried…read moreto submit an application, called, left a message and never heard back. The next day I called and apparently it was too late and our application the previous day didn't go through, and we found out a day too late bc she never called me back??!!! This is completely unacceptable. I cannot believe the unprofessionalism and lack of care with this company'. It's rude and dismissive.

I have been a resident/owner of my condominium for approximately 35 years…read more Collins is the best Property Mgmt Company that i have dealt with in all these years. They are prompt to reply and take care of the issues at hand. I couldn't be more satisfied. Thank you Chris and Amelia! You rock!

I have been a resident of this condominium community for nearly thirty years. Over that time, I…read morehave witnessed prolonged periods of deferred maintenance, frequent turnover in property management, and ongoing issues with board governance. These challenges have included inconsistent decision-making, lack of proper vendor vetting, and, at times, actions that appeared to benefit select individuals rather than the community as a whole. Given this history, the current state of the property reflects the cumulative impact of years of mismanagement and difficult financial decisions. Addressing these longstanding issues is no small task. Since engaging Amanda Meng and her team, including Amelia, I have observed a meaningful shift. They have taken on the significant responsibility of navigating and correcting years of operational and financial challenges. Their efforts require not only technical expertise, but also resilience, professionalism, and strong leadership. I would like to commend Amanda and her team for their dedication, work ethic, and composure under pressure. I have personally witnessed Amanda handle highly challenging situations with professionalism and calm, even in the face of disruptive and inappropriate behavior during meetings. Her ability to maintain focus and decorum in those moments speaks to her leadership capability. Her role is demanding, requiring the ability to manage competing priorities, anticipate issues, and operate effectively under pressure. These are qualities I recognize and value from my own professional experience, and I see those same strengths reflected in Amanda's work. In my opinion, Amanda demonstrates a level of capability and potential that is both rare and valuable. I strongly support her continued role and efforts in improving the management and future of this community. Susan Schustak

Had a great experience with the showing and application process. Everything was smooth,…read moreprofessional, and well communicated. I really appreciated how responsive and helpful they were throughout. Thank you!

CAUTIONARY OFFER…read more This isn't a complaint, but rather a cautionary tale for those who want to move forward in the application process. I found it to be a bit misleading, and not as straightforward as it seems. First, ensure that your income before the application date meets the 3.5 income requirement. Secondly, they request a deposit, which shouldn't be asked if the application is gearing towards a declined decision . Yes, the funds are refunded, but why ask for a deposit if you know the application will be rejected? Lastly, what's the purpose of processing applicants through the application or pre-approval process if you're aware of their circumstances beforehand? The application fee is $40.00 per applicant. Again, this is merely my personal experience. Since I am at peace with the fact that I will not be reconsidered in the future, I feel comfortable sharing this information with complete transparency.

Its been really interesting hiring Onsite Property Systems. I've owned property for a while and…read morebeen through various management companies and NEVER have I experienced such a professional transition and onboarding process. I was really impressed by their organization and quick integration into the properties services. They communicated directly with my previous management company and then only a day later, i had access to so much information i didn't even know existed. It was really a wow moment for me and why i felt necessary to write this review.

From the owner: Pioneers of modern property management solutions. Leveraging modern advances in artificial…read moreintelligence to provide an improved cost effective, Real Estate investment management platform that delivers instantaneous follow up, coordinates liability free repairs and ensures accurate, easy to access record keeping.