Ehhh... SPM had a couple houses I was interested in when I was searching for a rental. The times can be a bit difficult. I think they stop checking out keys at 3:30pm. They don't have weekend hours if I recall. One of the houses the receptionist literally asked for the key back when it was in my hand after copying my ID and writing down the info to check it out. Someone else just approved for that house. I don't know why I was even allowed to check out the key at that point. That was very disheartening and felt unprofessional and awkward. Since I was there I decided to scan their listings and check out keys for another house that was also listed as part of the same neighborhood at the first house and that was move in ready. As I'm following the GPS instructions this description was not accurate. The listing said Green Valley but it was taking me to the Cordelia hills on 680. Sure enough this house was in Cordelia. This house was not in move in ready condition. The toilets were black (not cleaned). The garage door had a huge dent. The sliding door to the backyard was so sticky I got locked out and had to re-enter/lock up by walking out the yard to the front door. The receptionist asked how it went and I was honest. She took the time to write down my comments. So there's some points for that, although I'm not sure if anything was done to fix those issues before the next tenant moves in. A couple days later the first house was back in the listings. I guess the approved applicants backed out. I checked out this house and was happy with how clean and well maintained things appeared. I believe it was a first time rental. So I guess the house condition depends on the owners or how long it has been a rental? So we applied. The application process was stalled and died because SPM could not reach my previous big-box landlord. So I guess it's good they really check. (I also got a call from my HR to confirm.) But it feels scammy they never followed up after telling us they were waiting on the other property management company. Based on these experiences I would not recommend SPM. read more

Rented a house in Fairfield through SPM and the entire process was quick and easy. Tracy was knowledgeable, friendly and responsive! A pleasure to work with. Any issue we had with the property was resolved quickly. When our lease was up and it was time to move out we left the property in better condition than when we moved in and we got every penny back of our deposit. Would definitely rent from this company again. read more

I love the team of employees at Solano Property Management. Jennifer and Charlene have been very good at prompt responses and quality service request. Thank you for your support and for helping make my rental experience more enjoyable. Good Job read more

My sister and I applied to not 1 but 3 houses at this property management and only got a response back for this one. When I called "Gabby Gonzalez" Not once but 3 times as well as leaving a voicemail and an email ., trying to explain to her that my sister and I applied together. Now I don't know how the application process works but they did us separate for some reason. So we both were trying to call her (at different times) to Inform her that I wasn't going for the house by myself and neither was my sister . We didn't get no luck with calling Gabby Gonzalez because I guess her line was busy , So my sister went up there and for a person whose line was so busy Gabby was standing there talking to one of her coworkers , "but she's busy right like the front desk clerk said . " So before my sister can ask for gabby she addresses my sister as aren't you So and so yeah we were talking via ,(No they wasn't) for her to say you guys don't make enough separately my sister to her that we wasn't going in the house by ourselves. So then gabby says ok , well the one who's on section 8 does she have a job be cause they don't accept the voucher for the house. I said yea I do work I put my job on the application. Mind you it will ask you if you're work before the other questions. So not only didn't she read our application she went straight to seeing I had section 8 and definitely set her mine up that we weren't going to get that house but the two others because she cancelled our application before even running our background. Now I've heard a lot of things about Solano Property Management, and we both wanted to give them a try but I'm so upset and very much disappointed with the way Gabby Gonzalez handled things from sending out the text message, as well as ignoring our calls and emails . To the most unprofessional office appearance. I truly can't just say it's her it's the whole entire building. I definitely contacted the better Business Bureau! read more

Solano Property Management - Text Message - Property Management Near Me - Fairfield, California

Working with Jen and the entire team with Solano Property Management has been a pleasure. The level of engagement, communication, support, and overall professionalism exceeded our expectations throughout. We will not hesitate to use this outstanding group of folks for any future property management needs. read more

I will have whatever these people are smoking. Their prices are absolutely RIDICULOUS They charge arm and a leg for just being a greedy company. 3x the amount on a $1800 1 bedroom 1 bath unit. $5,400 i have to make in order to rent from them plus deposit is based on what my credit looks like, they need a minimum of 600 I want what they are smoking for sure If they haven't noticed a bunch of their homes go unrented because it's just not doable for the average American family. read more

Solano Property Management has been a great establishment to lease from. My husband and I are grateful for the attentive staff that handles our inquiries in a fast timely manner. Charlene has always been very helpful and attentive to our inquiries and as a tenant, I truly appreciate it! We love our rental unit and although some things can tend to wear off, we like to care for it as much as we can until it needs to be replaced and I'm grateful that Charlene is our point of contact to get the issues resolved. Thank you Charlene for all your help!!! read more

We have lived in a home managed by SPM for almost 4 years. From the beginning, communication has been great. Any concerns or service requests (aside from one legendary microwave saga) have been handled promptly. read more

This review is on behalf of my mom Melida Carrillo regarding her interaction with Charlene. Our water heater went out and Charlene was very helpful and communicative about getting it serviced. We've been dealing with SPM for over 20 years and have always had a good experience. Thank you again Charlene for all of your help, we are truly grateful. read more

I've been renting with SPM for about 7 months now, staff is friendly and helpful. Maintenance requests are easy to submit through company portal and Charlene made sure to update me on any status changes that were being made. Would highly recommend! read more

Gaby Gonzalez was excellent. Always responded to our questions and concerns in a timely manner. Definitely made the application process easier for us. Gaby went above and beyond. Thank you again!!! read more

Gaby was extremely helpful when it came to answering my questions about a property, and was extremely knowledgeable when it came to the application process. During this stressful time, I appreciated her patience with me. -Amber Mccurdy read more

Tried 3 times in one week to get keys for a property in Fairfield. Every single time I went the keys were "checked out". My husband waited for 3 hours for said keys and they never turned up. When I came in separately to ask for the same keys, not only was I given a different answer as to where the keys were I found out that not only are there no repercussions if the keys aren't back on time but they had no idea when those keys even left the building. There's also no way to schedule an appointment to come get keys so good luck getting to view a home if you have a job. To be honest, really glad I never got to view the home, because I don't think renting a home where the keys are just literally "checked out" for 4 hours at a time sounds ideal to me. Sounds like the person who moves in is going to get robbed via a literal key to the front door that was copied during their "check out time". Good Luck read more

As a new client of SPM things have been great thus far. Life was changing for me and I was under great pressure to secure housing for me and my family. Tamara and Patti in the Fairfield office, listened to my needs and worked together to make my experience awesome. I now have a place to call home. The online portal makes it convenient to communicate, upload documentation and even pay rent. Thanks ladies! read more

SPM handled my rental property professionally and thoroughly. They were communicative as necessary, but did not hound us. They understood that I wanted to be a kind landlord, and helped me treat the tenants in the way that I would want to be treated. Repairs were handled quickly and easily. I would be happy to work with them again. read more

Great company, great service, great people, very thorough in their management of the properties and prompt renting when they become vacant. Also great at advicing on renter selection. We have been working with them for 30+ years and have been extremely pleased by their services. read more

I have to say these people truly cared about my situation and tried to help my family into a rental as fast as they could! Huge shout out to Jim who unfortunately understood my position more then i wish he did. My family lost our home in the LNU fire in August and so did Jim. If you ever need help finding a home these people truly try to help the best they can!!! read more

Thank you for your service love my new sink the new fan and thank you for fixing my medicine cabinet youbguys are the best been here for 11yrs and I love this place it's home.. I appreciate you SPM everything is looking good. Thank you again Charlene SPM read more

STAY AWAY FROM SOLANO PROPERTY MANAGEMENT. The people that work there are incompetent. They take forever to respond to emails. They allow renters to move in while the house is in unlivable conditions. They take forever to fix broken appliances (took 5 months to fix dish washer). House was infested with rats with rat stool all over the house (to this day rats are still infesting the property). They seem like scam artists who just want to make quick buck and don't care about their job. Living in their rental has been a nightmare and by far my worst loving experience. Don't bother getting in touch with the supervisor either, she never responds and cares less about her job; which is obviously noted with her subordinates. The only good thing to come out of this is it forced us to finally purchase a home. Message me if you want specific names of people to not work with there. Rent from an Independent land lord, or another company. IF YOU PERFORM AT SAME LEVEL AS SOLANO PM AT YOUR JOB, you'd be fired! read more

I have been renting from Solano Property Management for over 4 years. They have been nothing but kind and professional. A piece of the siding came off in a wind storm and it was fixed within the same week. Everyone I have dealt with has been great but I have to give a special shout out to Gary Craig, he is the best! read more

Such a great experience renting from this company!! I rented two years in the Vacaville area. Five plus stars to Susie my property manager!!! Seriously highly recommended, if you can, request her!! She was such an angel during the whole process and moving out process. You don't find such genuinely good people like her very often. I've rented from a few different places before SPM and they were nothing compared to renting from them. In my further endeavors Susie and SPM will always be my number 1!!! read more

This is solely a review about Jen B., a property manager at Solano Property Management in Vacaville. My husband and I were searching for a new property management company to handle our properties. My friend who is a successful realtor in the area referred me to Jen specifically, so I set up a telephone interview with her followed by an office visit, which then led to a showing of our properties. Throughout our process, Jen demonstrated she is a personable, knowledgeable go-getter with incredible attention to detail. She's someone you want on your team because she will make whatever goals you have for your rental real estate properties happen. She's the real deal and such a valuable team member for Solano Property Management! Don't take my word for it! Set up your own appointment and see how she truly adds value to your own team. read more

Forgot to add, I sliced my foot open on the steal shower door in the master. $1200 emergency room later.

Everybody has a different experience and I am not quick to throw out 5 star reviews, but Lina definitely deserves it. In full transparency, my credit isn't the best and I am a single dad that doesn't have a lot, but she saw past that. Her diligence and understanding helped me get into a place after being denied several others. Thanks Lina, you are awesome! read more

On 9/1/2020 spoke with Susie and she's the manager for Solano property management, after calling several times and having different secretaries answering the phone and giving you different answer to the properties that you look for, finally Susie calls and tells me that she's going to deny our application cause my husband has a 600 credit score, so my question to Susie was if there is a supervisor so she told me to find out myself and hangup. Please with this situation going on people are just taking your money cause they charge $35.00 per applicant and they run your credit but when they run your credit your score goes down too. I'm not giving any star to this place customer service horrible and I understand now, cause the manager has a horrible customer service, rude and plays with your money cause they don't return your money, also they lie cause they said that your application is good for 60 days and Susie said cause she didn't like me asking question that she was going to deny my application cause my husband credit score. I don't even want to give them 1 star but won't let me post if I don't give them a star read more

If you are considering using this PM company tenant beware. Unprofessional, price gaugers for everything. Requested a move out walk thru and was met by a receptionist. She dismissed me and said she would walk -thru herself. Then received a call from from the staffer who leased me the property and said everything looks fine but a few nail holes, will need to paint... Hence, I receive a bill deducting 2300 from my security deposit without any pictures attached. I would highly recommend NOT doing business with this company. They seek to make money from the tenants with bogus charges.. read more

I would give 0 stars if I could. They seem to be scam artists. I had been having a little trouble finding a new place for my family to live because of my dog. After seeing this listing on their website that claimed pet friendly I went and looked at the house. I really liked it and decided to apply. After filling out all of the paper work and paying the $70 fee I called to make sure that it had gone through just to be told that they had changed their minds and decided not to allow pets on this property. They refuse to give my money back even though that house was the only option they had for us. I feel that we were scammed and it was very upsetting. read more

Please do not waste your time or money renting from Solano Property management, Fairfield or Vacaville's. I moved into an apartment that was "finished" and ready for move in. According to one of their staff De*. I paid $2237.00 to remove in, mind you the rent was raised from $975.00 to $1100. Come to find out the place was a complete and utter mess. Holes in the wall missing shelf's. The carpet were not shampooed. All of the blinds in the window are broke. The bathroom lights did not work properly, under the kitchen sick has mold. One of their property's on Grande in Fairfield, has a hole in the window and I was told that I would have to sign a lease before they would fix anything. A baseball size hole people. The office staff are rude unfriendly. Will lie to your face. One of their workers had a vape pen used for marijuana in her hand bag. Can't miss her she is the first person in the office you will met. J** a "supervisor" that works in the office yelled at me. Recorded this for my attorney. This company is still holding my $2237.00 rent and deposit. Reasoning is because they have to do their walk through. My things we're in that nasty apartment for 6 days. My roommate and I never spent not one night in the mess. Please this review is not made up. Took place on 12/04/2017, Save yourself! I have pictures to prove their apartments are a nasty disgusting filthy mess. read more

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Wish I could give this place zero stars. horrible place to rent from and horrible management and corrupt, scheming,borderline illegal landlord. I moved in this place as a single mom to my 7 yo daughter in 2015. It was owned under Crown Realty back then. We moved to the grande circle location, which in and of itself isn't a great area but I needed a place to live as I was ending my relationship. anyhow, the first day i moved in the toilet overflowed after using it to go number 1 w no toilet paper used. Like really overflowed. into the downstairs apartment. the neighbor downstairs told me this was an ongoing problem and it happened to the tenant before me many times. so right there that tells me the plumbing issues were deep seated and nothing to do w me. there were bats living in the shutters. There was bat poop all over the outside walls. This was a huge health hazard. flashforward, in 2016 the corrupt landlord who i wish i could find in person (but I'm sure he doesn't!) switched companies to solano property. the problems got even worse. they wouldn't respond to my emails to fix things. thigs that were damaged from BEFORE me. then when they did finally fix it they would blame me and say i damaged it even thought these problems w the plumbing etc existed before I even lived there. they would take my rent that i paid and apply it to the damages and then say I owed them rent when they did not have MY PERMISSION to use MY money to go towards damages instead of rent. when i refused to give them any more money, stating that the money i paid WAS the rent and not damages as I did NOT cause these damages, they started giving me pay or quit notices. eventually it was us fighting back and forth. Tracy was the main person who communicated w me and she was awful. rude, uncompassionate and a bloodsucker. Eventually I refused to pay anything as I simply could not afford them charging me double rent to fix damages that i didn't even cause and they gave me an eviction notice. I moved out before the eviction date and so the case was dropped. however, you'd think that would be the end of it---but it wasn't. I get a bill sent to me for 1300 dollars. after everything, they STILL had the nerve to try to get my money and this has really hurt my credit and rental history. I am considering suing them for defamation. they will not see a single red cent from me, ever. in about 5 yrs this will drop from my credit history anyway. The fact that there's MULTIPLE reviews on here echoing similar experiences speaks volumes. Be warned. this place and its employees and the landlords they work with, at least at my place on 1955 grande circle, are very corrupt and scam artists. even when you are moved out, they will continue to try to et your money and destroy you if you don't give it to them. but I'm not backing down. i will take that to the grave. read more

If I could give the one in Fairfield no stars I would. Absolutely do not rent with this Property Management and if you do make sure you have exhausted all other options first. Invitation Homes is really great. I rented a house with this company for a few years. Within that time the heat didn't work, the A/C didn't work for a good 4months after I had reported it several times. It got up to 105 inside. They take forever to fix things making it inhabitable. Susie Slankard is an absolute terrible person to deal with, very unpleasant and unprofessional. Please don't even consider renting with this company. The houses aren't up to date they do a lot of cheap quick fixes we also had an ongoing leak from the upstairs bathroom for a good two yrs before it even got fixed. read more

Have been renting from this company for a number of years now. The only reason why I stay is because rent is affordable. However, they have very poor customer service. They also have property managers with very poor conflict resolution skills. Property managers do not hold themselves accountable for problems they cause and refuse to have the problem escalated when asked. They are also slow to respond to maintenance request (leaks). When they do respond, they are unable to find the source of the problem and wait until further damage is done to take action. Once they fix the issue, they do not repair holes they had to make to get to the problem for many months later. read more

I just want to say that Mrs. Pattie and Mrs. Yadira are the best, they explained so much to me because I didn't understand, and they took they time. They did not rush me off the phone until I had a understanding of everything that I was asking. They are awesome. Thank you so much I really appreciate you both. read more

We have been using SPM to manage our rental property for over ten years. All the folks there are very professional and courteous, and we have never had any issue. Jim Priest, Sarah Fitzgerald, Charlene Benning (I might miss a few names here) are super helpful and always respond in a timely manner when there are concerns/repairs from either us or the tenants. read more

I want to give a special thanks to Lina and the staff. When I moved in I was very unpleased but working things out with them and communicating with them they changed everything. Thank you Evelina and staff. I appreciate it. I love my home. I'm glad you are there. You're very understanding and patient. Thank you. I have fixed up my home. read more

After checking my credit score, I saw a derogatory mark and couldn't think of where it would come from. I had no idea. After looking it appeared to be from SMP. I moved out of a house in Nov. Apparently on 12/22 a balance was sent to collections. I never missed a payment, but the balance was from damages to the house. NOT ONCE was I notified of this balance. Not only was I not notified, but it turns out they were sending paperwork to the property I moved out of... After emailing and calling without replies, someone finally replied saying that it was out of their hands and they couldn't accept payment. She also said they didn't have a recent address on file so they were sending the paperwork to the house I had just moved out of. Here is my email reply: "Monica, I want to thank you for replying and getting to me so quickly. I know this was not your property to manage, and it is not your fault. But-- I would like to express some concerns. The paperwork was sent to ***, which was the house we moved out of. I gave Lindsey a forwarding address of *** in Fairfield. The paperwork was still sent to the *** house. Not only was the paperwork sent to a house that I moved out of, but SPM obviously wasn't getting a reply (because we weren't receiving the documents) but I was not contacted with a phone call, or email to follow up. Here's my complaint- I am very reasonable and responsible. If we have a balance due, we will take care of it. Instead of diligently trying to contact me, the balance was sent to collections. Not only do I have a derogatory mark on my credit and was bumped down over 100 points, but my score has been damaged for years to come. All of this could have been easily avoided if I received the paperwork. The other upsetting part is I found out through checking my credit score. I have not been contacted by the collections agency or SPM. So here is what I am asking from you. I would like you to direct me to someone who can handle my complaint and concern. Also, I would like the next step to handle the balance. If it is out of your hands and you cannot accept payments, who do I contact? I have not been contacted by a collections agency. I hope you understand why this is so frustrating and upsetting. I'm pretty much left in the dark without any direction. " As of 5/16/17: on March 2nd Monica told me that after her supervisor, Kelly, handles the complaint she would contact me with a follow up. You guessed it-- still no contact from anyone from SMP. 11/3/17: Another issue came up with Solano Property Management. After deciding to relocate this year in October and having to go through another application process, SPM was STILL reporting an unpaid balance to other rental companies doing rental checks. After playing phone tag with Solano Property and Credit Bureau Associates, it was confirmed that there was no balance on the account. The person who handled the issue stated that she "didn't know why whoever was doing the reference was reporting that there was still a balance." I'm pretty sure it was the same people who ignored my complaints and just wanted to make my life inconvenient when trying to apply for another home. From a tenant perspective it just seems unprofessional and shady. I still can't believe there's still issues with them and I'm not even renting from them! read more

I have been living in an apartment managed by SPM for almost 2 years. I have made a couple of noise complaints about the upstairs neighbors. SPM served a noise complaint to them, but the problem persists. When I contacted the property manager, Ron Brzowski, about the noise, he told me, "not to contact him" and to "call the police about the noise." On top of the noise, I am currently being harassed and pestered by a neighbor. This neighbor also filed a FALSE noise complaint against me for which I was served a notice. I am afraid to bring the harassment issue to SPM for fear of being evicted as retaliation. I have been told by Ron that if issues persist at that building, all of the tenants will be evicted. I am not sure if he is using that as a scare tactic or if it is even legal. Since living here, I have suffered from stress, depression, and a lack of sleep. If I could afford to move out, I would. Unfortunately, moving is not possible for me at this time. I am starting to suspect that they are trying to force me out of that apartment and I am afraid that I will end up on the streets. Solano Property Management needs to actually MANAGE the properties that the owners pay them to manage. read more

If I could give 0 stars I would... So my fiancé and I just had our second child and were looking to move into a home from our apartment. Our first stop was to Solano Property Management as we saw 2-3 homes on their site that piqued our interest.... 60 bucks(30 dollars per applicant) and a hard inquiry on our credit has resulted in no call back in over a month, no follow up, and when we call we get the "we'll call you" response. Luckily we've found an even better home on another property management site, but we could only imagine the stress we'd be under if we put all our eggs in their basket. My advice is to stay away from this company completely, or to keep your options open at the very least..... Good Luck! read more

My experience with Solano Property Management was ridiculous. I had went there to look for a house to rent. My lease with my current resident was coming to an end and I have heard so much about this property management that I thought I should give it a try. Little did I know I was going to be dealing with unprofessional and unorganized people. I first looked at serval places and decided to put in an application for a house my husband and I liked. $50 total for our ridiculous application fee. To only be told a day later I did not qualify because I didn't make 3 times the rent. (when I get housing allowance in the military) so I turned in a letter from my husband's job stating how much his income would be just so it will show them that we make 3 times the rent. (has already been 3 days) Then they tell me that my parents and brother (whom I would decide to move into my house like in 7/8 months later which is more than half way through my "1 year lease" ) would have to turn in an application as well (now that's + $75). Waiting.... Waiting....waiting.... (now has been 1.5 weeks) still have not heard anything. I call and I call to check up on my application. They said that they are still processing it. Waiting....waiting....waiting.... (now has been 2.5 weeks) still nothing. I call again and they tell me that the lady doing my processing is currently not there and she would return Monday. So when she returns than she will discuss my application. Now has been 3 weeks. She doesn't call, so I call her only to reach voice-mail several times. Until she returns my call to finally tell me, after 3 weeks that the house was rented out to someone else and that if we wanted to put the application in for another house. So we told her another property we wanted the application to go towards so that my $125 doesn't go to a waste. I left several messages and even came into the office to tell her which property we wanted. Waited 3 weeks and heard nothing back. I just gave up. I eventually just lost all respect and patience for this Property Management. I wish to never deal with them again. Took my $125 & lowered my credit score all for their joy. Very terrible organization. read more

I am most definitely disappointed at the lack of professional etiquette from this company. Whenever I try to get a hold of anybody, from Shannon Ramos, Lindsey or Meri Mendoza I get immediately sent to voicemail. Which isn't even the worse part. What really gets to me is that I don't ever get a call back. I've been dealing with them for the last 6 months in which not once have I gotten a problem resolved, a situation settled, nor a simple update as to what's going on. Since the first month I moved in, my kitchen sink started to drain into my patio. Creating a mess, causing a horrible smell and a plague of insects, cockroaches and flies. Six months later with an average of 3 calls a week, endless voicemails, rarely a reply from anyone, and 4 random "plumbers" that unexpectedly and inconveniently showed up at my door I now have a cracked kitchen floor, an uninstalled dishwasher and a muddy mess in my patio. If that wasn't bad enough, whenever I did get a call back they seemed to belittle the problem. I'm sorry if I don't want bugs and insects crawling all over my kitchen, and near my 3 month old daughter!! I had to be so persistent for this to be solved, but the 24-hour notices and "friendly" calls we're quick to be delivered as soon as they needed to show the property to perspective buyers!! Their lack of communication skills is horrendous. I wasn't even informed that my property manager had changed. Apparently Lindsey wasn't doing her job and "left a mess" according to my new property manager Meri Mendoza. Not that she has nor is doing a better job. She should stop gossiping and start replying to all those messages that sit in her voicemail!! I just find it shocking that the fact that I pay my rent on time every month, I keep the property clean, and that I ask for nothing other than for the essentials to be fixed isn't good enough to get these issues resolved. read more

The young lady up front (thin with the nose piercing) was rude and unprofessional. No customer service skills whatsoever. I was pretty disappointed. I will not be renting from this company. read more