Looking to sell my house and saw Delgato Property Management YouTube videos. Was very impressed so I contacted Veronica, she provided excellent service. I highly recommend! read more

Outstanding staff who makes sure your needs are met. Shout outs to Steven, Ashley & Veronica just to name a few. Highly recommend!

CAUTIONARY OFFER This isn't a complaint, but rather a cautionary tale for those who want to move forward in the application process. I found it to be a bit misleading, and not as straightforward as it seems. First, ensure that your income before the application date meets the 3.5 income requirement. Secondly, they request a deposit, which shouldn't be asked if the application is gearing towards a declined decision . Yes, the funds are refunded, but why ask for a deposit if you know the application will be rejected? Lastly, what's the purpose of processing applicants through the application or pre-approval process if you're aware of their circumstances beforehand? The application fee is $40.00 per applicant. Again, this is merely my personal experience. Since I am at peace with the fact that I will not be reconsidered in the future, I feel comfortable sharing this information with complete transparency. read more

Had a great experience with the showing and application process. Everything was smooth, professional, and well communicated. I really appreciated how responsive and helpful they were throughout. Thank you! read more

This review is long over due, I have been renting with Delgado for about 7 years now & have received nothing but quality professional service. Maintenance is always on time & they get sh*t done! The owner, Veronica, is always extremely helpful, straight forward & actually cares about the properties and tenants. Special thanks to Veronica, the Delgado team & especially the maintenance dept !!! You are all greatly appreciated!!! read more

Hi, all! I just spent 1year in 1 of the units on West J st. Great value, super clean, couldn't ask for a better location, in Downtown! Friendly and fast response to service calls as well. Thanks to the team at Delgado! Erick M. read more

please don't rent or buy here. just trying to find the way denied your application that said they want every document taxes paperwork keep saying everything is good to go everything is good to go then we nee d that we need that we need that provided with everything single thing. what they was asking every single thing was good then i got email make online account and pay deposit damn why you asking for money if application is even approved yet. when you ask about that then will say we we can't verify your prior landlords. this is just discrimination. Rudee staff Veronica. Hang upp on me. Unprofessional Reply. If credit not good why you calling old owners and emails. 0 stars. read more

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Honestly so far so good. My partner and I are both self employed and Veronica has been very willing to work with us and has responded quickly to all messages I left on the website about upcoming rentals. It is extremely difficult to locate a rental in Benicia that fits our needs because we require a one story with small yard which is fairly rare. Everyone we have spoken to at the office has been friendly, helpful, and professional. I hope we get to have a long relationship with Delgado Property Management. read more

*Rented from them for 8+ years and it's always the same pattern. Issue comes up, they have long delays in getting things fixed and fail to communicate / provide updates. *This time its the upstairs Master Bedroom electricity that went out. Used their renters portal to open work order 3 days ago and of course I haven't heard a single thing. *Emailed the owner this morning and no response. Used their text system yesterday and no reply back. Called this evening and was told very rudely by owner Veronica that they sent the work order to Vine Electric and I should hear from them. *I asked her why she didn't communicate that to me and she yelled at me saying "Don't you know we don't use the text system anymore so why did you bother trying to text us". So...if she knew I tried to contact them yesterday using their old text system (she must get the messaged forwarded to her) why didn't she bother contacting me to provide any update or respond to my email from this morning? *She just blames and belittles me for trying to contact them via an old text system that I didn't even know they weren't using anymore. I have never seen anything like them, never do they take any responsibility for anything or apologize / try to fix things when they make a mistake, it's just none stop blaming the vendor or blaming the renter. *So ridiculous and unprofessional! *THE WORST CUSTOMER SERVICE I HAVE EVER RECEIVED IN MY LIFE HAS BEEN FROM DELGADO. HORRIBLE. HORRIBLE. HORRIBLE. *BEWARE IF YOU ARE THINKING OF USING THEIR SERVICES!!! read more

Delgado Property Management has surprisingly poor communication skills, and seem completely unwilling to make repairs on their properties. When I let them know about issues, they send incompetent workers to the home. The last plumber was five DAYS late, and stole one of my tools he borrowed. He also did NOT fix the problem, but told me he would request permission from the owners to open the wall to find the leak (kitchen sink, leaking and destroying kitchen floorboards), and then they just forgot about me. Although, they didn't really forget, because they left me on open each time I texted, I can post those unanswered text up here as proof. I pay 3k rent per month for a dilapidated home in Vallejo, and getting them to take care of anything is like pulling teeth. I am a busy designer for the Walt Disney Corporation, and I don't need to be bothered by these issues that fall on the responsibility of the homeowner. It also seems criminal to charge me rent, leaving the kitchen unusable for months. They appear to want nothing less than an adversarial relationship with me. I just told them I would reach out to the owner and see if anything would actually happen. I recommend you steer far from renting properties managed by Delagado. read more

What a horrible property mgmt company! So rude, so unhelpful, so uninterested, no personal touch to anything, I can not believe that a property owner would use this company! DPM does not even show you pictures of the apartment being considered; instead they merely show pictures of the grounds of the complex. Why are owner's using this ridiculous property management company ?? !! As a renter I hope the hell I don't have to interact with DPM ever again, I hope there are other companies to work with, or better yet -- where are the owner's to talk to? Delgado Property Management is HORRIBLE. read more

I haven't heard back on properties I've inquired about and I keep trying to call/leave msg and keep getting hung up on

I've been meaning to write this review for a while! When I was searching for a home to rent, the Yelp reviews made me not want to go anywhere near this property management. But they had the best listings and we were eager to move out so we took a chance and had a great experience! This review is mostly for Mireya as she treated us like family from the beginning to end. She went above and beyond to make sure our family found the perfect home. She communicated us constantly throughout the whole process. Once we found our home, she requested for extra accommodations to make our home even better. For example, she persuaded the landlord to install a brand new garage door that was installed in the day of move in. There were "cloudy" windows that she also requested for her to replace. She did a through inspection of the home and pointed out any issues with the home so we would be aware. Lastly, on the day that we moved in, she gifted us a beautiful plant. I spoke to Veronica on the phone once and she also very helpful. Mireya, thank you for everything read more

Delgado Property Management - Property Management Near Me - Benicia, California

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Let me preface this by saying I'm glad I only had to work with this company for 6 months. When I was ready to move in October, I came across a Delgado listing on Zillow. They seemed responsive and welcoming, but by the end of this, I would learn that property management really only cares about where the money is coming from, the owner. Move in was smooth, questions were answered and if there were maintenance issues, it was easily scheduled through the app. Unfortunately, 6 months into the lease, the owner decides they want to sell and to CYA, they offered me 2 months credit in place of the 60 day notice per the lease. And though I was excited they were offering what seemed to be a generous offer, I would later learn 2 months doesn't seem like restitution for the amount of time, energy and resources it takes a renter to relocate. My concern grew when I never received anything in writing regarding this credit. I became more concerned when the property manager told me not to pay May's rent to help offset move costs and that wasn't in writing either. Due to miscommunication and how quickly this relocation took place, I felt at a loss for gaining some clarity or even support from property management. It felt like the 2 month credit was contingent upon turning the property over in pristine condition since there was no clarification in writing. I paid for professional carpet shampooing and cleaning to make sure it was, and upon pre-move out inspection, I asked I if touch up paint was required, and I was told someone would get back to me with the right color. I had patched the holes where things were hung, but never received information and was deducted $200 for touch up paint. Having just started a new job and then being told to move with tight purse strings after just moving 6 months prior is a lot for any one. And to add on a dry property management team who doesn't follow up or show empathy was the nail on the coffin. Their only saving grace is Mireya who seemed the most decent of the three. read more

Do not rent from this management company! Run away! Upon move out, they charged us for a fridge filter that we never had to begin with when we moved in bc they ordered the wrong one. I told them this- they didn't care. They charged us for cleaning the apartment even though we paid someone $350 to clean it and it was immaculate. We have pictures and proof, but they still charged us because we moved out of state and could not meet with them to show how clean it was or fight their claims. They charged us for carpet cleaning even though we were there for one year- CA law states that you, the renters, are not responsible for carpet cleaning unless there is obvious stains, which there was not. They were late on our deposit return - CA law states 21 days after move out date...we got our reduced deposit 40 days after move out, and tried to also claim the mail keys no longer worked, which they did. They only pay for the WORST AND CHEAPEST repair people if anything goes wrong and you are responsible for scheduling and following up with them when they don't fix it the first time. There are plenty of other management companies in Benicia and Vallejo. Do not make the same mistake we made. Best of luck- glad to be done with them forever. read more

WORSE CUSTOMER SERVICE! They are politely taking your phone number to call back when you have a request and never call back or simply just ignore you. To top it off, when you call to speak again, they don't take time to speak with you or just make it sound you are wasting their time! It's sad for a small town like BENICIA they are so unprofessional, careless and unresponsive. Don't bother to contact them, it's a waste of time! They are not there to assist. read more

Very Good Property Manager Veronica is the BEST!!! Everytime anyone does ask who should I use for a Property Manager I always say Delgado Property Management. read more

5 STARS!!! Had a hard time finding a good tenant during Covid time. Veronica and staff were extremely helpful scheduled all the appointments, showings and even found a fabulous painter to do touch up. I will definitely be using her to manage my investment properties. read more

Veronica is a true professional. I love Yelp for insight, but ya'll had me trippin thinking I might not be able to trust this company. However, nothing they showed me was less than professional, courteous and responsive. We saw the place on a Friday, submitted application and financials by Tuesday, had the place approved in a day! Plenty of time to plan the rest of what comes in a move! See, renters need to get your shit together & have it ready to go.. the rental market can be competitive just like the sellers market for purchases. We're in a state of massive changes, Covid is pushing folks to want detached homes..which are slim pickins in Benicia. So while you dick around with your paperwork, others are applying too! Beating you out of the home you wanted. I had my docs together and Veronica was able to get us into the place we want and has been super courteous to us in viewing the home again & getting final touches completed before we move in. Best believe I will recommend their services to folks who need a property manager in the area. read more

As others have mentioned: REALLY BAD CUSTOMER SERVICE The condescending tone I got from the two women I spoke to was unbelievable. It was almost impossible to get anyone on the phone in the first place as I got hung up on several times. Normally I would have moved on with this many red flags, but in the pandemic I was desperate to find a place. Finally got an assistant on the line to follow up about my application and heard Veronica in the background who apparently deemed I wasn't worth her time. I was told I would get a call back. Never happened. How arrogant to think your time is so much more valuable than others, especially when we're all so busy in these COVID times. Thank god I moved on and found something better. read more

After my initial review, my family leased another home with Delgado Property Management. Once again, Veronica and the team were outstanding throughout the entire rental process. Delgado Property Management provides the highest level of service to both property owners and renters alike. I've said it before, and I'll say it again. This is the best property management business in Benicia. If you are a renter or property owner seeking a high quality property management company, then look no further. Thanks again for everything! Matt & Alyssa read more

Requested to view a few properties from this company and I would never get call back. When I would reach out to them and set something they would no show. On my way to view the property about 5 minutes before my appointment time someone called and said they were 10 minutes away. I waited over 30 minutes at property just for them to no show. During this time I called several times asking what was going on. They said she was coming and on her way. I was really interested in this property so I called again to set up another showing. I set something with the person who answered the phone. They called to confirm she said once again that she would be late when I said that is unacceptable. She then started to argue with me saying she was at the property conveniently at the time I said I left which isn't true unless they drive an invisible car. This company is very unprofessional and I wouldn't use even they were the last place on earth. If I could give negative stars I would -1000/10 read more

this management just collecting application fees they want to verify your all identity and tax paperwork & bank statement your prior owners 5 years back i mean they just want to find the way to denied your application first they told everything with your application is good. stay away from this management. Reply: If my credit was good why you ask me send you tax papers and contact my prior landlord you should tell me your credit is not good we cannot move forward with your application just trying to make stories now WASTE OF TIME. read more

Veronica and her team were great. They placed a tenant in my property right away and took care of everything.

So from my understanding speaking back with DMP. They have their own policy with the owners which is that they will not allow anyone that applies to rent a home with them have 1 or more late rent payments. No damages to the house ect. This is a policy that you do not see during the application process. So make sure you ask these questions and get a thorough understanding before applying. I've called other property managements to see if they also have this policy and so far it's only DPM. read more

THIS IS A WAY OVER DUE REVIEW THAT ABSOLUTELY STILL NEEDS TO BE POSTED AS THEY ARE WORST COMPANY EVER. WARNING TO EVERYONE - DO NOT USE THEM TO MANAGE YOUR RENTAL PROPERTY. I WISH I COULD LEAVE A NEGATIVE AMOUNT OF STARS WHICH IS APPROPRIATE RATING FOR THIS COMPANY. I used them in 2014 & then fired them beginning of 2015 and then I still had to deal with them in 2016 because they take forever to get anything done. Not only are they not responsive but they are the most unprofessional set of individuals I have ever had to deal with. There is a reason why they have a high turn over with their staff as the owners are a bunch of crooked individuals and only there for them. I have a list of things I can post on how horrible they are but I would be here all day typing everything and I am not about to waste more time on this ridiculous company. TRUST ME DO NOT WORK WITH THEM. read more

I Highly recommend Delgado Property Managment. Veronica is very professional and extremely knowledgeable. She is very efficient and thorough and always follows through with her commitments in a timely matter. She found great qualified tenants and helped me navigate dealing with an outgoing very challenging and unreasonble tenant that made the transition more manageable. I received a very well organized folder with all the pertinent information an investment owner would need to take over the reins and manage their own properties. After over a decade of having a much different experience, I can tell you Veronica is a breathe of fresh air and has renewed my faith in paying for a Property Management tenant placment service and has removed all the anxiety that I have experienced in the past. The overall process was seamless, which for me is a testament to Veronica and Delgado Property Managments staffs commitment of excellence and puts their clients needs first. read more

"We didn't take any money from you". This statement is exactly what is wrong with this company. This shows everything about your state of mind when dealing with your clients. If you had rented my unit quickly I could have another $500 in my pocket. Maybe I could of put that in my kids college fund. You are right you didn't physically take any money from me but you sure lost money for me by not being good at your job. If you had rented the unit as quickly as I did then I did the math it would equate to $700 I would have. This is exactly the problem. You don't care if your clients lose money. I trusted you with my small family business and you let me down which is why I'm so angry. I'm so disgusted by this whole interaction. You all should consider retiring. You are truly horrible at what you do. Also you want to talk trash about me and discrimination which is not true because I do not discriminate. Why did you do a background check on the one tenant you sent me with the incomplete application. Background checks are illegal in California. Why do you need to look at them if you aren't going to use them. I asked Veronica about this and she said we run them but don't use them as a reason to not qualify a tenant. Then you shouldn't even be running them. Also "hate speech" is generally used for talk against a minority and you sound like a mansplaining a-hole when you use it Mark. I hope I never hear your business name again. It will forever ring in my ears as a horrible experience. read more

Delgado Property Management - Yelp message. - Property Management Near Me - Benicia, California

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After what I thought was diligent research and the validating of references, I signed on with Veronica at Delgado Property MAnagement to manage my rental property in Vallejo, CA. She went from highly responsive to my phone calls and texts prior to signing up to literally crickets after signing on. Communications about ongoing landscape issues went seldom to never responded to. Problems with yard maintenance persisted so much so I was slapped with notice of violation by my HOA. Even then she dodged my every call. When I did get a quote for clean up of the yard, it was nearly 10x what I ended up paying after seeking my own landscaper to clean debris. When she did communicate it was hostile nearly every time. She was quick to push blame on everyone never taking accountability. Horrible communication by her and her staff. She did obtain pretty solid tenants who paid on time every time so I'm grateful for that much. The whole experience, and there were so many, was just awful. She is a mean horrible woman who has no business managing anyone's property. She collects monthly fees and does nothing in the way of managing a property. She never drove by my property to best of my knowledge cause if she has she would of seen how in disarray the landscape was. I strongly encourage anyone needing property management to NOT USE DELGADO PROPERTY MANAGEMENT! read more

I used Delgado Property Management to find a tenant for our Vallejo rental home. They were very thorough with their work and ended up finding a great tenant. They also had a good list of contractors to help fix stuff as well. It saved us a ton of time. We highly recommend using them if you are in the Vallejo / Benicia area. read more

The customer service is poor. I called a couple of times and was hung up on when calling. Is this how you deal with inquiries for your business NO THANK YOU! Bad sign when someone calls to do business and your unprofessional Receptionist hangs up on you. My suggestion is to find a new Receptionist.... read more

Great customer service! They are very responsive, even when a property has recently been rented out. Veronica and her team are very professional and friendly. read more

Thank you for your reply. Your inability to function as property managers does not "upset" me at all; as it is a reflection only of your staff. I take no blame for your company's ineptitude and do not deserve to be scolded by you. I do however, appreciate your advice. read more

Let me start by saying I have zero experience renting a home so I have no previous experiences to go by. My family is in the process of moving to Benicia from the Central Valley and originally wanted to buy instead of rent. We quickly learned that you gotta be fast to put in offers and be ready to be competitive with other buyers or you'll lose! The same is true with rental properties. Because we were in a time crunch I had to make a decision fast. I spoke with Khristine regarding a property I have only viewed from online photos and we got the ball rolling. She helped me through the whole process and was so kind and patient even after all my phone calls, emails, and questions. For her, I give 10 stars! My review isn't 5 stars due to a couple things I am not super thrilled with: 1. The photos are deceiving. Of course, angles are everything so the photos make the property look much larger than it is. And I understand everyone does this, because come on, who wants to live in a closet? Luckily we are only renting and don't intend to live the rest of our lives here. 2. I feel like their receptionist screens their calls. Whenever I called (if Khristine didn't answer herself) whoever answered would tell me, "She's out with a client right now, can I take a message?" When I tell them what I'm calling about maybe 75% of the time they'd say, "Oh, hold on. I'll transfer you!" I guess this is a way to prevent harassing phone calls? My overall experience has been very positive. Their application process is quick and straightforward. I started with a different realtor/company and their application took me almost two hours and I didn't even get to finish! read more

Best property management in the Benicia! Recommend it 100%! Great service! Veronica & Mark are always available to answer any questions, they sure are great team! Been an tenant for over 10 years never had any problems, if there ever was a problem, they'd attend to it very quickly & sufficiently! read more

This company has the best service in the Bay Area, fast, reliable, and reasonable prices! Always with quick to respond with polite representative assistance. read more

Veronica and her team were extremely professional and courteous. They were very helpful during tough times. They were always easy to reach. If I am able to return to the Benicia area, I will purposefully seek out homes they manage because I know I will not be taken advantage of. Thank you Delgado team!! read more

Mark, thanks! I am enjoying being a homeowner. It allows me to never again have to deal with property managers of your caliber. Nice story but you kind of missed the point. I won my case. What the court actually decided was that the additional 460 dollars you wanted to bleed out of me were unwarranted, and in fact illegal under California law. The court did agree with all but 26 dollars of the charges you made against my security deposit, judging that I was due a refund of those 26 dollars. Because I won my case, they also ruled that you had to reimburse me for my court fees. As a result, instead of me having to pay you 460 dollars, you had to pay me something like 116 dollars. A check I relished depositing in my bank account. Thanks for that, by the way. And better luck in court next time. Ken read more

Communication has improved a lot with their customer service as Mark promised. I just spoke to Veronica this morning. Unfortunately the rental I was inquiring about is no longer available. Hopefully, we'll find one soon through them. read more

It was pretty painless getting the house we wanted with this company. Veronica made sure that we were able to get it. Veronica would go out of her way to help us out with the issues we have had even though she did not have too. She even helped us get to the house earlier than expected due to the virus. Veronica was very helpful for us getting into the house and I will update this if anything else happens between now and us moving out. read more