If you're considering moving into Anchor 532 (formerly under different management), please read…read morethis. Since the new management and Conservice took over, I've spent three months trying to correct multiple illegal billing changes, and to this day, they still have not corrected my Water Heating charges. Here's what I've experienced: 1. They changed the utility billing method mid‑lease -- without notice. Under the previous provider (Minol), hot water energy was billed based on actual gallons used. After the management change, Conservice switched to an occupancy‑based "Water Heating" charge, which is NOT the method in my lease and was never disclosed at move‑in. This change more than doubled my cost for the same usage. California Civil Code § 827(a) requires 30‑day written notice for any increase in a tenant's financial obligation. I received no notice at all. 2. I have been advocating for myself for 3 months -- and the Water Heating charge is STILL not corrected. Despite providing documentation, pointing out the billing method change, and showing them my Minol bills, management continues to insist the charge is correct. It is not. They corrected the occupancy multiplier only after I caught the error -- but the Water Heating methodology itself remains wrong, and they refuse to fix it. 3. They billed me using the wrong occupancy multiplier. Conservice incorrectly classified my unit as having two occupants, even though I live alone. This inflated my Water Heating charges for months. They only corrected it after I confronted them with evidence. 4. They billed sewer incorrectly. My lease states sewer is a flat rate, yet I was billed fluctuating sewer charges that didn't match the lease. Again, only corrected after I challenged it. 5. Trash charges increased without notice. My "Trash 5" charge jumped from $43.37 to $46.89 mid‑lease with no explanation or notice. After I disputed the occupancy multiplier, they suddenly issued trash credits -- which tells me the trash billing was tied to the same incorrect multiplier or was simply wrong. 6. Management's explanations contradict the actual bills. They told me Minol "bundled" water heating, but my Minol bills clearly show: * WATER (cold + hot usage combined) * HOT WATER ENERGY (billed per gallon of hot water used) There was no occupancy‑based Water Heating charge under Minol. Conservice invented a new billing method and applied it mid‑lease. 7. Every correction only happens AFTER I catch the error. Not once has management or Conservice proactively corrected a mistake. Every "fix" has only happened because I documented everything and pushed back. 8. This is a pattern -- not a one‑time mistake. Across water heating, sewer, trash, and occupancy, the billing has been: * inconsistent * incorrect * undisclosed * and in several cases, unlawful under California tenant law If you don't monitor your ledger closely, you will absolutely be overcharged.

I've lived in this complex long enough to confidently say that the management does not care about…read moreits residents or keeping the property safe and maintained. When I reported water leaking into my unit from hallway cleaning, I included photo proof land they still told me "there was no water under your door." Pest control has only visited once, and that was outside only, despite multiple requests. Security is also a major issue. The security guards are often asleep on the job, and multiple residents including myself have experienced car break-ins. Some residents have had their cars broken into twice in the same week. When I contacted Emily (the person I always speak to regarding issues), she brushed it off and never filed a report. This year, when I renewed my lease, the office made mistakes after I had already signed. They took my lease back and reprinted a new one with higher rent. I've been using Flex to split rent payments as a college student it's been the only accessible way for me to pay. Recently, without warning, we were notified that Flex and other services would no longer be allowed due to the property being sold to a third party. I called today (11/30/2025) to voice concern because switching rent requirements in the middle of a lease is illegal especially when tenants pay out-of-pocket to use Flex. Emily stated she is the property manager and "there's nothing she can or will do" because Flex was just "a convenience." That is unacceptable and not legal. There are also constant Wi-Fi outages and power failures, which have caused me to lose over $500 worth of groceries when my refrigerator shut off. I provided proof and still have not been compensated. They continue to threaten higher trash and water charges because they "can't figure out" why the bills keep increasing but again, the tenants are the only ones paying for management's negligence. Overall, unless you don't care how your money is being handled, I strongly do not recommend living here. It feels like residents are ignored, blamed, and taken advantage of. I will be pursuing legal counsel due to ongoing safety concerns, financial losses, and repeated, unlawful changes to lease terms.

Nice Apts but right adjacent to Highway 780 and all the accompanying toxic fumes not to mention the…read moreNOISE POLUTION. Club Pacifica is way nicer with mature landscaping. That said, more complete ADA compliance is much needed to welcome all ability levels including differently able and disabled residents.

I have lived here for 4.5 years and would recommend it. I think these are the nicest apartments…read moreavailable in Benicia.

I have lived here for 3 years. currently my roomates and I are still living in the same unit to be…read moreexact. i feel there's no other way for me to ask for help. Basically I'm screaming inside for the help. our cadillac converter got stolen during a Sunday evening. No police came. our neighbors got her stolen her 2nd night living here. Our neighbor down the way whole car got stolen 3 months ago. theres no gates but or fence around the propert. it's just open air. the mailboxes constantly get broken into because there's no surviellece, there's no cameras watching out for us. Random people always always walking around amd lounging at the pool. There is zero security watching over us when they say that's an amenit. they check in 2 times a day with a key laser then they leave off the property not to be seen. This place has gone downhill fir the past year. COVID started 3 years ago. There's something very uncomfortable with this place. It's very scary at night. there's NO lights in the parking lots. only a few that light up a tiny corner. if ur A woman Do not move here. u won't feel safe. There's no cameras, there's no securit, there's no one watching out for us like they say they are doing. protect yourself

I know someone who lives in these apartments, the view from your back yard is beautiful! Sunny days…read moreare even better.

Thank you for responding to my service request so quickly. Placed it and they fixed it. Shout out…read moreto the office and the maintenance team!!! Thank you Demitri for fixing my sink!

Felice in the office has been rude to me and treated me insignificant each time I've called . They…read morealso said you can't see your unit until you've signed move in papers . RED FLAG. I will be contacting the fair housing and disgusted with their behavior . You will not get a dime from me .

Loved my experience today and thought Gregory was very reasonable. Walked away very happy and love…read moremy new finds.

After my initial review, the business owner actually reached out directly to apologize and offered…read morea resolution. I really appreciate that they took the time to listen and made an effort to address what happened. That gesture shows they care about their customers' experiences, so I'm grateful for the follow-up and wanted to share that here. Thank you for the response!

This community offers a lovely living experience. One of the things I appreciate most is how quiet,…read moreclean, and serene it feels. There are so many trees and plants throughout the property that it genuinely feels like being surrounded by nature. The layout also makes it feel more spacious than most complexes--it doesn't feel cramped or overly dense. If you value a peaceful environment, this really offers that. The office staff are consistently friendly, kind, and supportive. They've always made me feel valued as a resident (and as a person), which goes a long way. In terms of amenities, it leans more toward the luxurious side--having an in-unit washer and dryer, updated appliances, and A/C, along with access to a gym, pool, hot tubs, sauna, and even a racquetball court, has made things feel really comfortable. I also find it's just a really pleasant place to walk around, with some beautiful lookout spots and views of the water. A special shoutout to the maintenance team--they've been incredible. Always friendly, respectful, and responsive. I've consistently experienced them as timely and detail-oriented, and they're very careful and considerate when entering the home. There have been multiple times where it feels like they've gone above and beyond to make sure everything is handled well and that I feel comfortable. Overall, I've felt genuinely cared for here. Thank you!!

Looks pretty. Looks are deceiving. Car broken into…read more Sometimes no access to ammenities for weeks to mmonths.ts gone way downhill since beg of thiss year Staff rude, act like you are interrupting them. POOL NOT EVER HEATED

I lived on the 3rd floor of the beautiful Duchess of Windsor Apartment building. I was there for…read moreabout 2 years I think. The building is beautiful, John Howland is the best landlord ever. I insisted that I have high speed internet and had it installed. John was so nice about it. He just sort of shrugged. The apartment was big and beautiful. The closet was huge. I had a ceiling fan and a pretty good view of downtown Vallejo. I was around the corner from JAX coffee, across the street from the Farmer's market, and I could walk to the Ferry. I had heard a lot of terrible things about Vallejo but I only experienced so much happiness there, especially in my GIANT apartment at the Duchess. 5 Stars!!

I never had a big problem with the the "Duchess of Windsor" complex. I had a studio with an…read moreupdated kitchen ("granite" counter tops, new sink & stove, older fridge, and if you looked closely there were actually 3-4 different types of cabinets used in the kitchen but not noticeable to anyone else). The bedroom was quite large and spacious. Since there's not much space in the kitchen to eat, I ended eating most meals at a table in the bedroom. Other units even had updated bathrooms. I did not. The bathroom had an old-fashioned claw foot bathtub with two shower curtains that encircled you, pedestal sink, and window that opened to an "air shaft." It has no view, but does a good job of keeping the bathroom dry. In my unit, the closet was really long - woo hoo! Imagine at least 2 to 2.5 times the length of a normal closet. I was able to flatten & store a whole bunch cardboard boxes of my appliances and things (microwave, dvd, fans, small Christmas tree, etc.) for when I moved out. Each unit is different and may or may not be updated. So make sure you view or get photos of the exact unit you're interested in. I adored the architecture of the building especially the 5-ish feet high of ledging that surrounds the entire bedroom (it extends approximately 3 inches from the wall). I never put a nail in the walls, because I could rest all my artwork or random decorations on this ledge. The internet connection was an issue. I would have to call Ruben quite often to ask him to reset the internet. I opted for the parking lot in the back (there's only 8 or so spots available). It was nice to know your car was probably safer than on the street but a lot of the residents did not know how to park there. If everyone parks within the painted lines, someone is going to get screwed. But if you park out of the lines and leave some space for the people on the ends, it's better. I never had a problem with our neighbors at the time. Everyone was pretty quiet and I rarely saw other residents. Several of them were students who went to school nearby.

I am writing to share my positive experience while searching for an apartment. Throughout the…read moreprocess, I encountered a high level of professionalism, courtesy, and attentiveness from Paul that made a significant difference.

I visited the office today inquiring these apartments.. I am fairly new to the area. I had the…read morepleasure of meeting with Mary and Paul. They were both very kind and answered any questions that I had. Customer service was excellent and very professional. Community was very nice and clean.

I've lived here since Sept 2024. The apartments are pretty nice inside but unfortunately the combo…read moreof location and poor management brings the rating way down. It's a noisy area and the apartments have been under construction for the last six months which effects the noise level and parking situation. It's nearly impossible to speak to a live person in the office. They don't answer the phone or call you back, nor do they return emails. They won't make window appointments for maintenance either. The glass panel on our oven would fall out every few months and it would take weeks to schedule a repair. They repaired it 7 times before they finally replaced it. The first year, they had a management team that was really nice and tried their best. 6 months ago there was a management turnover and ever since they have been terrible and apathetic. I do not recommend moving here.

Marshall is the best he's always in a good mood and always help me out and makes sure I'm left…read morefeeling satisfied I really appreciate him so Much

I lived here for 3 1/2 years. I stayed only because it was affordable at the time being. They…read moreraised my rent by $500 without notice. Forcing me and my family to move out. The apartment has roaches and also mold growing under the tiles. When I complained about these issues I never got a response and when I did all the maintenance guy did was glue my tile back on top of the mold. It honestly was a blessing in disguise to be forced to move because I am much happier. I would never recommend these apartments. Disgusting.

If you like drug users doing drugs in front of your apartment, apartment vandalized, graffiti at…read morestairways and your car stolen and vandalized 3 times in 1 year this is the perfect place for you.... lol the laundry area always has drug addicts chilling in there doing drugs and charging their phones. My window screen was ripped out at nite and security does nothing about people hanging in front of your apartment. The doors of a lot apartments like mine are all previous busted open with cracks on the side. Maintenance will come in your apartment with out your consent for non emergency repair and just say sorry after they did it.....smh...the community is not a great place for kids. To much going on here...... The only thing I can say good about this place is recently the Apartment manager Jessica that was very rude and unprofessional is gone and was replaced with Frank. On the Maintenance and repair side..Frank is on top of all of that and is definitely a great repair and maintenance man. The previous maintenance man Tony was terrible. He didn't even fix things but made them worse....smh...but on the business side....no comment lol...all I can say is we had some disagreements but still is a nice person.