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    The Pointe

    3.1 (61 reviews)
    Open 9:00 am - 6:00 pm
    Updated a few days ago

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    Worker at the pointe confirmed it's termites

    So we have been living here for about a year and I think it's important to share our experience so others know what to expect. HEADS UP TERMITE WARNING BELOW Pros: This is in a very nice neighborhood, rather quiet, surrounded by actual homes, and not other businesses. The grounds are typically well kept and they have ample services such as three swimming pools, a hot tub (usually works), a gym, and a tennis court with lights. The maintenance people are quick and kind. They've come same day to fix issues within our apartment and are genuine people. The office is typically responsive and can resolve issues quickly. Cons: Perhaps the most crazy thing is the price here. I understand it's on the other side of the freeway, but they are charging like $2400 now for a 700 square foot 1 bedroom apartment. This would be acceptable if the units were pristine, they describe these units as "luxury", but the only thing luxury is the price. Issues with units: Walls are extremely thin on the sides and above. You can hear everything including people talking and every step they take. The door seals are bad, you can feel air flowing underneath the doors. The windows are old and often fill with condensation and a healthy layer of mold we wipe off daily during the winter. Also, at least some units have a termite infestation. I say this because we woke up one morning to 100's of termites with wings swarming in our kitchen/living room (photo attached where they are coming from - behind the fridge). We called the office and they did send out a guy to deal with it. I thought they would be more concerned, they were not. He said, "yeah they usually only swarm once a year" and he applied a local termite treatment. From my understanding, if they are swarming, they are all over the building and a little bug spray will not be sufficient. I expected them to tent the unit, but they do not seem to care. This makes me question the long term structural integrity of the building. Washers/dryers/dishwasher are rather cheap looking. Issues with office: The office people seem nice superficially, but they appear to have rather passive aggressive attitudes (few of them - JB is very kind). I'm sure not on purpose (their workers seem tired), but they have made several mistakes on paperwork. Example, I paid them a $400 deposit, when moving in they gave me paperwork saying I only paid $200, when I had actually paid more. Upon reviewing this with them, they said sorry, and to just take $200 off my move in check. This made me a bit nervous because typically verbal agreements do not stand when the signed paperwork says a different amount. They also scheduled move in on a day when they were closed. This made moving extremely difficult as they did not tell us until 2 days before what the new date was we could pick up keys. Just read your paperwork carefully. Finally, after 1 year of paying lots of money ($2300ish) they offered us the same price for another 12 month lease, anything less than 12 months was a $200ish increase monthly. Online it says their starting price is like $1900 so I called and asked if any units would be opening soon for this price. They verbally laughed in my ear and said absolutely not. Sure enough 2 weeks later, they listed an apartment for $1900 and we took it and did an internal transfer. I was furious to see they listed our old apartment for $2000ish dollars after we signed the new lease. I understand their only mission is violently suck every last dollar out of you, but we've been good tenants and wish they would have offered us the $2000ish and saved everyone a little work and time, including their own staff. Will update if/when they return our original deposit I see others have complained about this.

    I can't reply to the business manager on this comment so I decided to comment again . I have contacted to the office many times and security. Nothing has changed months !!!! Nothing.!!!! The apartment office knows about this neighbor already. They smoke something all the time they play music so loud , so many times police showed up because of this neighbor, Office don't do anything!!!!!!!!!!!! Nothing!!!! Now they have been playing music so loud already over 4 hours. I called security, but security office is in Napa . It's pointless to even call to security office. They will never arrived when we need. This apartment is so rip off fake bad apartments you never want to live unless you also smoke and be loud no rules. It's like those ppl who are breaking the rules have more freedom than the one who are being nice residents.

    Master bedroom
    Fatima C.

    We were apt hunting in the Fairfield are during Covid makes it harder. We called and made an apt with Yvette M. When we got there the mask protocol was a plus. She was very professional and friendly. We signed and moved in been here a few weeks love the diversity, the professionalism of the staff, the upgraded unit and the quietness. Very satisfied and pleased. I just want to also thank Yvette for helping us transition she is the absolutely best!!!! They only thing is I wish they had charge ports not everyone has gas cars.

    One of three pools on property.

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    1 year ago

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    2 years ago

    The rent here is very expensive and they have a mice problem ! The rent is not cheap to be having mice

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    9 years ago

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    8 years ago

    I came in to let my aunt see the place before my set move in date and ended up MOVING IN! The rental agent JB is the best!!!

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    8 years ago

    Love the staff and environment of the complex. Jeanette was awesome in the whole application process.

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    Page 1 of 2

    Ask the Community - The Pointe

    Review Highlights - The Pointe

    I just want to also thank Yvette for helping us transition she is the absolutely best!!!!

    Mentioned in 5 reviews

    Read more highlights

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    Avoid this place at all cost…read more Stay away from this place!!! My experiences of residing at Rolling Oaks Apartment Homes, Have been nothing short of a nightmare, problems involving staff conduct, the condition of our unit and disrespectfully adjacent to dereliction of duty. Initially, it all began in the year 2023, our process of transferring from a former unit to our current unit #2. The handlement of our transfer, from the language, tone, to the body language was erratic. The communication we received was defensive and dismissive, transparent translation of unprofessional front-desk conduct. This is a clear indicator needing reinforcement of front‑desk staff to urgently receive re-training in professional communication and responsiveness. Thereafter, we were notified by the front desk member Stacy alongside the whole body staff insisting that all units were the same and refused our family the chance of opportunity the access to view Unit before accepting it. Any policies that prevent residents from inspecting units should be reviewed before signing transfer paperwork. Consequently upon moving in we discovered the unit is significantly older and inferior to our previous unit. Notably, during instances I first utilized the refrigerator I noticed the cold air quality is weak realizing its not performing to capacity. Residents should have the opportunity to inspect a unit prior to transfer so they can make an informed decision. Ultimately this initiated a pipeline regression of concerns and issues, such as, our kitchen sink it emitted a foul odor as well as clogs repeatedly. We have made every effort to avoid putting food or debris down the drain. We called the front-desk member to express our concerns, leading to routine visits from the maintenance worker. He claimed the pipelines are old causing the back up and clogs of our kitchen sink. It is an ongoing relapse problem to endure without a concrete resolution to the root causes of concerns we are consistently experiencing within our unit. Leaving no room for comfort, a sense of safety and lack of trust. A written report of the work completed would be appreciated. Additionally on the list, is our assigned parking lot space. Our unit is located on the third floor, has been for the past 3 years. I have requested weeks back for a reasonable distance parking lot near our unit building. Our assigned space remains three buildings away, while our neighbors in the same building parking lots adjoining to our building. This lack of courtesy, follow-up and responsiveness is disrespectful to residents especially to us for not assigned a parking space comparable to neighbors. This will be our last year leasing here at this apartment unit for my family and I.

    The Pointe - apartments - Updated July 2026

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