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    The Pointe

    3.1 (61 reviews)
    Closed 9:00 am - 6:00 pm
    Updated a few days ago

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    I can't reply to the business manager on this comment so I decided to comment again . I have contacted to the office many times and security. Nothing has changed months !!!! Nothing.!!!! The apartment office knows about this neighbor already. They smoke something all the time they play music so loud , so many times police showed up because of this neighbor, Office don't do anything!!!!!!!!!!!! Nothing!!!! Now they have been playing music so loud already over 4 hours. I called security, but security office is in Napa . It's pointless to even call to security office. They will never arrived when we need. This apartment is so rip off fake bad apartments you never want to live unless you also smoke and be loud no rules. It's like those ppl who are breaking the rules have more freedom than the one who are being nice residents.

    Worker at the pointe confirmed it's termites

    So we have been living here for about a year and I think it's important to share our experience so others know what to expect. HEADS UP TERMITE WARNING BELOW Pros: This is in a very nice neighborhood, rather quiet, surrounded by actual homes, and not other businesses. The grounds are typically well kept and they have ample services such as three swimming pools, a hot tub (usually works), a gym, and a tennis court with lights. The maintenance people are quick and kind. They've come same day to fix issues within our apartment and are genuine people. The office is typically responsive and can resolve issues quickly. Cons: Perhaps the most crazy thing is the price here. I understand it's on the other side of the freeway, but they are charging like $2400 now for a 700 square foot 1 bedroom apartment. This would be acceptable if the units were pristine, they describe these units as "luxury", but the only thing luxury is the price. Issues with units: Walls are extremely thin on the sides and above. You can hear everything including people talking and every step they take. The door seals are bad, you can feel air flowing underneath the doors. The windows are old and often fill with condensation and a healthy layer of mold we wipe off daily during the winter. Also, at least some units have a termite infestation. I say this because we woke up one morning to 100's of termites with wings swarming in our kitchen/living room (photo attached where they are coming from - behind the fridge). We called the office and they did send out a guy to deal with it. I thought they would be more concerned, they were not. He said, "yeah they usually only swarm once a year" and he applied a local termite treatment. From my understanding, if they are swarming, they are all over the building and a little bug spray will not be sufficient. I expected them to tent the unit, but they do not seem to care. This makes me question the long term structural integrity of the building. Washers/dryers/dishwasher are rather cheap looking. Issues with office: The office people seem nice superficially, but they appear to have rather passive aggressive attitudes (few of them - JB is very kind). I'm sure not on purpose (their workers seem tired), but they have made several mistakes on paperwork. Example, I paid them a $400 deposit, when moving in they gave me paperwork saying I only paid $200, when I had actually paid more. Upon reviewing this with them, they said sorry, and to just take $200 off my move in check. This made me a bit nervous because typically verbal agreements do not stand when the signed paperwork says a different amount. They also scheduled move in on a day when they were closed. This made moving extremely difficult as they did not tell us until 2 days before what the new date was we could pick up keys. Just read your paperwork carefully. Finally, after 1 year of paying lots of money ($2300ish) they offered us the same price for another 12 month lease, anything less than 12 months was a $200ish increase monthly. Online it says their starting price is like $1900 so I called and asked if any units would be opening soon for this price. They verbally laughed in my ear and said absolutely not. Sure enough 2 weeks later, they listed an apartment for $1900 and we took it and did an internal transfer. I was furious to see they listed our old apartment for $2000ish dollars after we signed the new lease. I understand their only mission is violently suck every last dollar out of you, but we've been good tenants and wish they would have offered us the $2000ish and saved everyone a little work and time, including their own staff. Will update if/when they return our original deposit I see others have complained about this.

    Master bedroom
    Fatima C.

    We were apt hunting in the Fairfield are during Covid makes it harder. We called and made an apt with Yvette M. When we got there the mask protocol was a plus. She was very professional and friendly. We signed and moved in been here a few weeks love the diversity, the professionalism of the staff, the upgraded unit and the quietness. Very satisfied and pleased. I just want to also thank Yvette for helping us transition she is the absolutely best!!!! They only thing is I wish they had charge ports not everyone has gas cars.

    One of three pools on property.

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    10 months ago

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    2 years ago

    The rent here is very expensive and they have a mice problem ! The rent is not cheap to be having mice

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    8 years ago

    I came in to let my aunt see the place before my set move in date and ended up MOVING IN! The rental agent JB is the best!!!

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    8 years ago

    Love the staff and environment of the complex. Jeanette was awesome in the whole application process.

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    Ask the Community - The Pointe

    Review Highlights - The Pointe

    I just want to also thank Yvette for helping us transition she is the absolutely best!!!!

    Mentioned in 5 reviews

    Read more highlights

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    I've lived at Verdant at Green Valley in Fairfield long enough to expect basic professionalism and…read morecommunication, and unfortunately, this experience fell far short of that. On Wednesday, I was contacted around 1:30 PM and told there was a reported odor and a concern that something may be dead in the wall. I permitted maintenance to enter my unit and informed them that my partner was present, so they should knock for access. Maintenance entered my unit later that afternoon, cut a hole in the wall, and left -- without any follow-up communication to me. I received no explanation, no status update, and no information about what was found or what would happen next. The following day, after I reached out asking why I had not been informed, I was told that maintenance had updated the office at 5 PM the same day. However, that information was never communicated to me. The issue was not timing -- it was the complete lack of communication. I later learned (only after continued follow-up and going into the office myself) that a dead animal had been found inside my wall, and a trap had been placed. This information should have been shared immediately, as it is clearly a health and habitability concern. What was most frustrating was being told that communication would not always be timely due to other units, and feeling as though I was being dismissed rather than supported. It should not take repeated emails, in-person visits, and escalation just to receive basic information about work done inside my home. I appreciate the maintenance staff member who eventually explained the situation, but overall, management's handling of this situation -- particularly the lack of transparency and urgency -- was disappointing. I strongly encourage management to improve communication with residents, especially when maintenance involves health or safety issues.

    Posting an update because this issue is still unresolved since November…read more When I moved in, there was clear confusion around parking. Staff themselves were unsure when explaining where to park, and I was never given a proper parking walkthrough, diagram, or clear stall identification during my first days as a resident. My car was then towed without warning or any attempt to contact me, even though I had just moved in. I was told by staff that I would be reimbursed, but that never happened. The office manager never called me back despite saying she would. I only received a response after repeatedly emailing, and it was the same denial based on a supposed recorded call -- which I still have not been provided a transcript or copy of. Management has since stated they now give parking walkthroughs during tours to avoid this issue, which only confirms the lack of clarity at move-in. Unfortunately, I am still out of my money. Get everything in writing and make sure parking is clearly explained before moving in.

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    I like the staff. The maintenance people. All the humans I encountered are fine. I also think…read morethe inside of the apartment is fine. So why give it 3 stars? It's because I think Fairfield is a weird place. I think that location in Fairfield is even weirder. I went on walks multiple times per day from the apartments down the path towards Scandia, and crossing on Link Rd, even over the freeway to Safeway. I constantly saw people that didn't belong there. On the way to Safeway and near it, those are homeless people. But not everybody is homeless. Some of them look out of place, like they belong in a ghetto. Or just in a different part of town. One day, twice in that same day, I was either yelled at somebody standing at the intersection near 7/11, or somebody walking down the street with a boom box yelling rap music laced with profanity and the N-word. I limited walking around the gas stations because there are just so many strange people around there. There's a guy who lives in that complex who walks up and down the street babbling to himself. There was a guy walking up and down Pittman in from of the complex barefoot, looking like a tweaker. There are cars in the parking lot covered with dust like they haven't been moved in weeks. It's not about the apartment itself, it's about the people around it or even living in it. There are too many weirdos and I had to get out of there. I exited the apartment after only 5 months. Life is too short to not enough living some place. The only other thing I'll say is Bridgeport Ranch loosely uses the word "luxury" in their title. What is luxury? Look at Bridgeport Ranch. Doesn't luxury suggest something above average? Something that could be considered rich? There's nothing rich about Bridgeport Ranch. it's just a normal standard apartment complex with avg people in it. Even though there is a "no dumping" sign on the dumpsters, people who move out from there constantly stack up their furniture next to the dumpster? Even if the complex is luxurious (and it's not, it's just avg), the people living there do low class things. John

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    The best apartment complex in Fairfield - hands down!…read more My husband and I lived at Nova for two years (May 2023 - June 2025), and after touring many other options in the area, nothing came close to what Nova offers. The apartments are beautiful, brand new, and truly feel like luxury, with high-quality appliances and thoughtful finishes. The amenities are incredible: a stylish clubhouse, movie room, gaming room, spacious gym with a separate yoga studio, coffee machine, large pool with hot tub, a dog park, and plenty of grassy areas perfect for walking your pup (which you should definitely do, lol). We always felt safe living here. The gate was consistently closed and secure, and we never had any issues safety-wise. They also have security on-site at night, which gave us extra peace of mind. The only small issue we had at the beginning was with parking during peak times and weekends, especially if you don't have a garage or an assigned carport. But once we decided to pay the $50/month for an assigned spot, it was smooth sailing. The leasing office also does a great job managing the parking situation. Speaking of the leasing office: La Shaunda is amazing! She's always friendly, helpful, and truly goes above and beyond to manage the entire property. The maintenance team is also top-notch. When our fridge stopped working, they responded immediately and took care of it right away. That said, the pricing is definitely on the higher side compared to other apartments in Fairfield, especially if you're looking for a larger unit. But if it's within your budget, you absolutely get what you pay for, a clean, modern, luxury-feeling place to call home. We genuinely loved living here. It was bittersweet saying goodbye. The community is welcoming, the neighbors are great, and we made lasting friendships during our time. I highly recommend Nova to anyone looking for a high-quality, safe, and beautiful place to live in Fairfield. Also do not hesitate to ask me any questions!

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    I went into the office when they open right at 9 o'clock Am to report that my refrigerator was not…read moreworking properly. And the young lady on duty said it was an emergency and she would report it as an emergency and somebody should be there shortly and they were at my apartment within 10 minutes. Excellent service.

    Good option if you have a plan to purchase in 2-5 years...Just save your money and purchase a home!…read moreToo many people renting now and expecting not to hear a sound! you will hear noise-the place isn't soundproof! You will see people enjoying themselves at the pool and hot tub, not everyone that gathers is going to cause a riot! Management can work on the way they speak to people. Yes, I've encountered some very rude interactions with the staff in the office. I mean calling my cell phone with an attitude, but I never know what the person is going through, so I just take a deep breath and move on with my day, but I must remember, I experience rudeness when I go through the drive through at McDonalds-I take my order and keep it moving and leave that energy behind me... the location of the place is Great! Most of the neighbors are Great, I've encountered two insane tenants literally saying they heard noise "All night" because of two kids, and I'm like no, you heard noise for about 10 minutes, because of a kid playing ball in the house, but when told not to bounce the ball he went outside, and believe it or not she complained about that, then another residence accused my kid of stealing from his, when I asked him if he saw my kid taking it he replied "NO,' but I know it was him" ( I slapped him in my head) . I was relaxing in the pool with my glasses on one day, eyes were shut and he was speaking to me and I didn't hear him, because I was zoned out, he literally walked over to me and yelled "Hey do you hear me" I'm like "What in the crazy"... and every interaction after that was him being rude and obnoxious,- Mind you the neighbor beneath me said I was smoking POT and was barbecuing until 2am.. Totally false, I BBQ'd until 10:00pm exactly , No one smokes WEED in my house! it's me, my brother, who is barely there because he works TWO JOBS, AND MY MOM WHO IS 85, .... this female tenant recently came to my door and I mean banged on the door so hard my two poodles started behaving like Rockweiler's ready to go on attack mode! When I opened the door, her eyes were wired, and she was screaming at me to the top of her voice, it was 3pm and My family and I were cooking Sunday dinner. However, I have realized I need to purchase a home, not because I'm loud, but because some tenants expect, because they don't have a social life, or children, and no one comes to visit them, that everyone should tip toe around their lifestyles!! , so sorry but the community of parents, and children that live in this building are great! There are even Grandparents that come to sit with their grandchildren until the parents are done with work, and walk around the building spreading good vibes, u just gotta ignore the other stuff, I say the good outweighs the bad. oh the Homeless people that go dumpster diving is scary!! Throw your trash away in the morning, because if you wait until it becomes dark, you might go into cardiac arrest, because someone might just pop up out the dumpster holding a card board box, and bag full of empty plastic water bottles.

    The Pointe - apartments - Updated May 2026

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