Jim was the farthest thing from customer oriented. Grumpy mean dude. Only went in on contractor's recommendation, and it was a long, slow, painful lesson. Tried to get a quote multiple times in a month and he was always "so backed up" and too busy. NEVER got a price. He needs to retire.
Had to go out of town and glad i did (after going to Haywards and they did not come through with a bid when they said they would). Save yourself the pain of dealing with this business.
Went to the Door Outlet in Ventura finally on a recommendation from another contractor (deal with Ryan - antithesis of grumpy Jim). Blown away by the difference in attitude and service (and saw all of the "best of Ventura" awards on the wall). My doors are not yet in, so I can't speak to the quality, but on customer service.....suggest you go somewhere other than Pacific Timber.
Hate to post negative, but when it is deserved, gotta say so. read more