Kate in Plumbing is AWESOME! She knows her stuff, has encyclopedic knowledge and is fair about pricing! read more

I went to Pacific sales to outfit the two homes we lost in the Eaton fire.. Michael Meyer, a long time employee of Pacific sales, spent several hours with me reviewing options. He wasn't concerned at all that I wasn't yet ready to buy. I waited until the Black Friday sales, which started the day before Thanksgiving to go in and make a purchase of every major appliance needed for two houses. It took several hours and Michael was very helpful and pointing out alternatives and working through the process. He then suggested that to get an additional 10% off. I apply for the best by credit card which I intend to pay off immediately. But that, and the fact that Ricardo, the manager, was willing to meet the sales price online on several of my items resulted in significant savings and the appliances I wanted. I definitely intend to shop there for all my plumbing supplies and bathroom fixtures . Service was excellent. Anna at the cash register was a delight since it took quite some time to do everything I needed for a credit card. read more

After losing my home in the Eaton fire in Altadena I knew I needed help planning my new kitchen. How fortunate to meet Adriana Teodocio at pacific sales. She helped me evaluate so many options. Her product knowledge is stellar. She's a great listener. She is also patient. She understood my needs and we discussed trade off decisions. She produced a few price quotes. On my third visit she helped make a final decision on brand and options. If you need guidance finding what you need and within your budget Adriana is your person. read more

Had a great experience today at Pacific Sales /Pasadena, with my OverRange Microwave purchase. Sales rep Michael Meyer was very knowledgeable, making the process simple read more

I should start by saying that Ana helped us thoroughly and patiently through a real riddle and we are truly grateful! As a family that lost our home to the disastrous Eaton Fire, what Ana did for us was solve a problem that goes a very long way towards our recovery and rebuilding. This is why we shop here. read more

I needed appliances after losing my home to the Eaton Fire. So much has changed that I needed help finding the best value. Jack Ohanian at Pacific Sales in Pasadena made it easy, and will also store appliances for as long as I need. read more

Jack Ohanian was great and responsive, even during off-hours. He was knowledgeable and efficient. We had a few hiccups during delivery/installation process, but Jack resolved the issues as quickly as possible. We had a few dents on the new fridge door panel, so I took pictures and sent to Jack and he immediately contacted the company rep of the fridge regarding this issue. Several hours later the fridge company called me saying they are in process of making the new door panel, and gave me an estimated delivery time of the new door panel. Jack also helped my parents and I obtaining company rebates for our new purchased fridge/freezer. Thanks Jack! read more

I want to highly recommend Ricardo Garcia who is the best assistant store manager ever who went above and beyond to help me with an issue I had with delivery of my refrigerator and oven. He was very faithful to me and followed through with giving me specific detail that nobody else would give...and he didn't have to. He wanted to. That's the kind of service that is hard to come by. Professional, kind, and assuring! He was committed to helping me through my stressful process and I really appreciate it. Both my husband and I are very grateful for our Pacific sales angel! I highly recommend doing your business at Pacific Sales Kitchen and Bath with Ricardo Garcia! read more

Exceptional and beyond my expectations! I worked with Ricardo and the pacific sales team on my house construction many years ago. it was a large project with two kitchens, two laundry rooms, and outdoor bbq area. first introduced to Ricardo by our contractor. hand down the best introduction. we are now one year out from our move in and anything that I email him about is handled without an issue. he remembers the detsils of the order better than I do! no issues. happy and informed and diligent customer service. I just placed an order for a rental property. I can't go back to my old appliance vendor again. thank you to Ricardo, Jack and the whole team!! read more

Great service from Ricardo for over 10 years!! He help us with all our appliances! Most informed, helpful and friendly!!

The customer service Adriana provided was nothing less than excellent. She was very knowledgeable and very professional. I'm thankful she was available to assist me in buying my KitchenAid range and hood at Pacific sales in Pasadena. Thank you, Adriana you're awesome. read more

I want to give a big thank you to Ricardo Garcia, outstanding service! From the moment I walked in, he was friendly, attentive, and truly listened to what I was looking for. he took time to answer all my questions and made sure I was completely satisfied with my purchase. And, when Ricardo wasn't around to answer my questions, Jack Ohanian was always super helpful. Thank you very much! Diane L read more

We are remodeling our bathrooms and was shopping for new plumbing fixtures. After visiting Synder Diamond and Ferguson showrooms, we ended up purchasing from Pacific Sales. Our decision was based on selection, price and customer service. Shopping for plumbing fixtures can be frustrating with so many options. Our customer rep Laura made the process easy. Laura is very knowledgeable and her recommendations were spot on. One of the faucets we ordered was missing a screw, Laura immediately contacted the manufacturer to have it sent to us. If you are shopping for plumbing fixtures, highly recommend giving Laura a call. read more

Pacific Sales was great. Their sales people are knowledgable and honest. Their installers (who are from a separate company) are a little shaky though. Today the installers missed their first window (7am-11am) completely, then arrived in the afternoon. They immediately told me that my valves were the wrong size and it would cost me $85/valve to replace them. I called Pacific Sales and they immediately credited my account with the necessary amounts. I appreciate that Pacific Sales stands behind their customers. read more

Our fridge died. We were dreading a time-consuming dive into the refrigerator rabbit hole to enable us to select the best one for our needs. Thanks to Adriana at Pacific Sales in Pasadena, we got the perfect fridge with just minimal time in the refrigerator rabbit hole. Adriana was insanely knowledgeable about a great variety of fridges. She was also extremely patient and professional, and was always a pleasure to deal with over our laborious, 2-day new fridge quest. However the story does not end there. We ended up with a delivery snafu, and called the store. Adriana was off but Ricardo (the experience manager) assisted us. He monitored the delivery over several days to ensure we got it as soon as possible and he remained available for any further concerns. Another concern did arise (call us lucky!), which was that the refrigerator arrived with minor cosmetic damage. The deliverymen were meticulous about bringing it to our attention and documenting it with Best Buy (parent company of Pacific Sales) on our behalf. (We literally saw the delivery men take it out of the package so we know it occurred at the factory and was not their fault.) We reached out to Ricardo who again promptly assisted us and made sure we had the full range of options to choose from to address the damage issue. Shout out also to Jack (general manager) who assisted us when our fridge was dying. He went out of his way to contact the manufacturer on our behalf to make sure we connected with the repairmen who were certified in that brand. They came out and ultimately couldn't fix it, but at last we knew that we had the repairmen come out who had the expertise to fix it if it could be fixed. When they couldn't, we knew we had to replace it which is where this review began and Adriana and Ricardo came in. In all, we highly recommend Pacific Sales in Pasadena for their extremely helpful and knowledgeable team. They helped us get the right folks out for our old fridge, helped us get the perfect new fridge, and assisted us in navigating the bumps in the road along the way to getting the new fridge into our kitchen where it now delights us to no end every day. read more

Chris was our sales rep at Pacific sales today & his knowledge was so helpful in making our decision. . We are so grateful to him & Pacific sales for having quality appliances . read more

Jack is the BEST! Super easy to work with, super responsive, and honestly just made the whole shopping experience way less stressful. I loved that he gave real recommendations based on quality (not just trying to push a brand on me). You can tell he actually cares about what works best for the customer. 5 stars, would absolutely shop with Jack again -- if you go, definitely ask for him! read more

Chris was outstanding with his service! His knowledge and expertise was immense. Great selection and value!

Pacific Sales in Pasadena took my call at the very end of the day & Michael Meyer assisted me after taking measurements & model number of my refrigerator that stopped working. In a short period of time he found the perfect replacement in stock! I went the following morning & confirmed the size & fit & ordered a replacement. Jack Ohanian helped complete the order, payment & delivery process. Both gentlemen were knowledgeable & so helpful. This is my 3rd appliance from this store due to excellent service. Hopefully delivery & installation will match in store service. read more

After visiting several shops I just called pacific sales and spoke to Ricardo Garcia (I already knew what I wanted). He was very helpful and the only sale person that informed me the range I was inquiring about had a recall for their griddle. Dude is upfront and honest. He was also the only shop that was able to deliver my range that same week. Other places wanted me to wait a few weeks before they could deliver. So glad I spoke to him. He also threw in a few different stove knob sets. First class service from Ricardo and his team read more

I went in to buy a refrigerator for my new home, the selection was amazing. There's something for everyone and for any price range. I was immediately greeted upon entering the store, the employees there created the most welcoming environment. I had trouble with my card and the supervisor there, Helen, was so patient with me and extremely helpful. She resolved all my concerns efficiently and with the utmost respect and care. I could not recommend this store more! read more

Selection of appliances is good but service is slow and they don't follow through. They make the sale and forget about you. Appliance order was cancelled and delivery was not cancelled and we never notified - just a bunch of emails from Best Buy about cancellation and re-order. The Best Buy customer service had to handle everything and make it right - Pacific Sales can't do anything, they are just a store front to sell you expensive appliances. read more

Appliance specialist Chris Dickinson was especially helpful in the purchase of a Stovetop oven.

We had a fabulous experience in the plumbing fixtures department with Diarra Elahee. We were remodeling our master bath and Diarra was so helpful, extremely knowledgeable, and pointed us in the right direction for all our needs. She spent the time we needed to fine tune our project and we are so happy with how it turned out. Everything arrived in a timely manner before the start of our project. We highly recommend her for a seamless project. read more

Always the best service! We purchase all our appliances here! Would highly recommend! Also would recommend seeing Ricardo!

Amazing experience working with Paul. He's patient, supporting in finding the perfect faucet.

Ricardo Garcia is an excellent sales, very friendly, knowledgeable, and patient. He helped to get all I needed

All the guys at Pacific Sales are AMAZING--so helpful with our remodel! Ask for Jack--he's the best! Super dedicated. We wouldn't shop anywhere else! read more

I've been using Pacific Sales for around 12 years now for appliance purchases (I'm a developer.) Jack Ohanian, the general manager, and his team are outstanding. Always making suggestions that help my business grow. Any issues, they are right on top of it. Highly recommend them. read more

Jack the general manager gave us excellent service. I had to do an exchange through the Best Buy exchange department and I couldn't get a person to help me with my problem so I went to Pacific Sales and spoke to Jack. He explained in clear and concise words how to remedy the exchange. He also scheduled the delivery and pickup so it would be a smooth transaction. I really appreciate the great and explanation. read more

Purchased a Range Hood by ZLINE. The product is OK but there was a small part missing. Called the store and spoke to Michael - what a joke - this guy didn't even have the willingness to assist a customer with a recent purchase. Sure they carry good products but their customer service skills, they suck badly. read more

Excellent service from chris and Christian, we purchased washer and dryer from Pasadena location

mr. ricardo garcia is the best this is my second purchase from them and the only reason i went back is because of him. he goes above and beyond to help and when he says hes going to call you back he actually does. i will continue to buy from them as long as he is there. they offer quality appliances but with his knowledge and willingness to go above and beyond he makes it the perfect buying experience. if you need help go to him you will not regret it. thank you again ricardo and i will see you soon. read more

Ricardo the Experience Manager was outstanding. Extremely knowledgeable, friendly, patient and just plain helpful. Excellent experience especially when spending a significant amount of money. They had everything to choose from. Highly recommend Pacific Sales in Pasadena. read more

Yes I recommend Chris Dickinson for his great customer service. Knowledgeable of ur needs in different appliances functions.

Chris Dickinson was our sales rep. And he was outstanding guy to work with. Pacific Sales is a great place to purchase appliances. Everyone there is very friendly and knowledgeable. I give them 10 stars read more

We bought our Kohler faucet from Pacific Sales a little over a year ago. And from the start working w/Diarra E has been great. She is attentive and knows her stuff! Her customer service skills are exceptional. We have reached out regarding replacement parts, a couple of times and her problem-solving abilities, and a genuine desire to ensure customer satisfaction resulted in quick solutions every time. Thank you Diarra! read more

Overall service here has been good. Mike in appliances is terrific to work with because he is honest and fair (funny too). Mike gave us suggestions and offered his opinion, when asked. We were looking for a refrigerator that was not going to be available until next year. When Mike found one that became available, he was on it right away to help us secure it. He is definitely knowledgeable about the appliances. Laura in plumbing was also nice to work with because she was willing to work with me by phone. She offered suggestions and I was able to purchase our kitchen sink, garbage disposal, and faucet by phone. When the items were ready for pick up- I got a call and was able to pick up without issue. Note that we did have an in-person visit prior to our call to give me an idea of the items they have in store. read more

Went in to look for bath fixtures for multiple bathrooms for our project. Kate was incredibly patient, helpful, and thorough. She was extremely knowledgeable and organized and helped us make sense of all that is needed. read more

Pacific Sales Pasadena has been a fantastic partner as my wife and I remodel our home in Altadena. Very service oriented, great knowledge of products and great at communicating order status. *Kate is awesome! read more