I met Rob IV, who runs the operations of the business, through my workplace after a coworker who…read morehad work done by the company recommended him to me.
He initially came out to repair a roof leak, but the repair was unsuccessful. He then provided a competitively priced quote to replace my roof and offered a cash discount. In the summer of 2019, he and his crew completed the roof replacement at my home.
Immediately after the work was finished, I noticed that damaged fascia boards that were supposed to be replaced had not been repaired or replaced. I brought this to Rob IV's attention, and he assured me he would return at a later date to complete that portion of the work.
After the job was completed, he also instructed me to contact him directly on his cell phone if I ever needed assistance under the company's five year workmanship guarantee. He explained that he had not informed Rob III, his father and the owner of the company, that he was performing this job.
A few months later, I discovered a new roof leak near my fireplace chimney, ironically in an area that had never experienced problems before the roof replacement. To his credit, Rob IV responded and repaired the issue at that time.
However, in 2021, the leak returned in the same area around the chimney, and the fascia boards still had not been repaired or replaced. By then, I was no longer working at the same workplace where we had met. My attempts to contact Rob IV were met with vague responses similar to "I'll try to stop by and take a look," or, more often, no response at all.
This pattern continued through 2025. During that time, I reached out multiple times seeking assistance but received no meaningful follow up.
Eventually, I contacted the company directly and explained the situation, including the unresolved workmanship issues and my repeated, unanswered attempts to contact Rob IV. As part of that conversation, I was asked to provide a copy of my contract because the company had no record of any work having been performed at my home.
The company's initial response was that the five year workmanship warranty had expired. While that was technically true, I explained that the issues began during the warranty period and detailed my efforts over several years to have them addressed.
The employee I spoke with was very apologetic and told me she would forward my concerns to Rob III, the owner. Later that same day, she called me back and informed me that Rob III had instructed her to forward the matter to Rob IV instead.
That conversation took place more than a year ago. Since then, no action has been taken, and I have not received any follow up communication from anyone at the company.
What disappointed me most was the complete lack of accountability and communication. After hearing the full history of the situation, neither Rob III nor anyone else from the company made any effort to contact me, discuss the matter, or offer any assistance.
Given the company's frequent references to Christian values and principles in its marketing and messaging, I expected a higher level of customer service, integrity, and accountability.
The expiration of the warranty is not my primary concern. My concern is that I began reporting these problems while the warranty was still in effect and spent years attempting to get a response. Had those concerns been addressed when they were first raised, this situation likely would have been resolved long ago. Instead, I was met with repeated delays, unanswered messages, and ultimately no meaningful follow up from anyone at the company.
Additionally, while I was offered a cash discount for the project, I never requested or sought any arrangement that excluded the company or its owner from the work. I hired what I believed to be a legitimate company project and assumed the work was being performed through normal company channels. The fact that I was later instructed to contact Rob IV directly because the owner was allegedly unaware of the job was not something I requested, initiated, or had any reason to question at the time. As a customer, I should not be penalized for internal business decisions or communication failures that were completely outside of my knowledge or control.
After years of attempting to resolve these issues directly, I am left frustrated not only by the unresolved workmanship concerns, but also by the lack of communication, follow through, and accountability shown throughout the process.
