I ordered a new range hood to replaced my microwave oven range hood, now I no longer have to worry about air quality when I cook a steak at home. It's not the cheapest one but certainly a good quality appliance, the installation is fast and I love my purchase. read more

Would highly recommend this place because Zoe was very patient with me since I had many questions. The best part is that they are running a special now + gifts with purchase. read more

I bought a Pacific Range Hood from them after I found my old one broken. Zoe has been running the shop in Oakland for 2 decades or so, she knows all the products and deals, and was able to recommend the best-valued model for my need within a few minutes, while multi-tasking in dealing with other customers on the phone. Installation scheduling was a breeze. Zoe was able to put me in a slot just a few days out, minimizing my inconvenience. 2 installers came, do a very efficient job replacing the old one and installing the new one professionally. I could tell those 2 installers worked with each other for a long time and know exactly what each other is doing. Just 50 min after they walked in my door, I was back cooking with my new range hood operating. Great job! Highly recommend Zoe and team. read more

The staff at the Pacific Kitchen Life in Oakland provided excellent service to us when purchasing this hood in May 2024. The staff was very detailed and think ahead what were needed in order to install the hood. I purchased the first hood at this store over 10 years ago, and it is still working without any issue. Now I have a new home and need a new hood. I would only go to Pacific Kitchen Life to buy. The installation has been professional. The gentlemen came install the hoods today on May 25, 2024 also provided fast and excellent service. They walked us through how to use the hood and answered all the questions we had. It used only one hour for the installation. It is a thumb up experience. Highly recommended!! read more

Pacific Kitchen Life - How the hood looks like after the installation in May 25, 2024 - Kitchen & Bath Near Me - Oakland, California

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I bought a 24 inch dual zone wine cooler and they offer FREE delivery to garage even at weekends! If you want they delivery to the kitchen and install for you, you will need to pay $50 extra. Which I think it is fair because I called some other installation service they charge $120-$150. Jeffery and Victor definitely did a good job, they called me half an hour before arriving in Sunday morning. Installed, adjusted and hauled away all the package materials efficiently. The whole process only took 30mins. Back to the product. The wine cooler is great!!! It looks very high tech with the blue LED light and clean and sleek design. White wine and red wine can be stocked in different temperatures. Very professional! read more

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I needed a range hood and was able to place order over the phone. Zoe is very helpful from ordering to post installation. She is able to answer all the questions I have about prepping the cabinet and ducting before the range hood gets installed. Installation service was quick and smooth, I appreciate the technician takes the time to explains how to maintain the range hood. read more

Pacific Kitchen Life - Kitchen & Bath Near Me - Oakland, California

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I can only comment on the excellent customer service provided through a phone call and text messaging when I needed to order some replacement parts for my Pacific range hood (which is a great product). I was assisted by Edward, who helped me order the needed parts and whom I found to be very patient and friendly. He needed to look some information up to confirm they had the right parts and he called me back promptly. We were able to complete the order over the phone and it arrived in 2 days. I was very impressed by the speediness of the delivery and overall pleasant interaction. Thank you very much for your assistance. read more

If you stir fry, steam or want a strong ventilation system for your kitchen, check this place out. They will carry more models than your local Home Depot for affordable prices. Though service is what it is. Visit if your a value shopper. read more

Pacific Kitchen Life - Kitchen & Bath Near Me - Oakland, California

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Great selection of range hoods and ranges at this place. Zoe is very helpful and knowledgeable with the products and we are happy with Pacific range hood and Fulgor range installed in our kitchen. They also carry a wide selection of Buffalo pots and pans in the store. If you love Asian style cooking you should check them out. read more

Pacific Kitchen Life - Kitchen & Bath Near Me - Oakland, California

My friend Nana told me that she bought a nice pacific range hood in this place. Then I called for our neighbors, we all want to replace the range hood. Zoe is the one who takes care us, she's very friendly, nice and professional. And the installer is very nice too, he changed the range hood very fast, professional! I am so happy purchased with them! Thanks! read more

I purchased a Pacific range hood in 2006 for its strong ventilation performance. Recently, the hood light switch for on the control panel went out. I went to the store with my sales order and was assisted by Patrick. He verified my purchase and stated that my range hood parts were warranted for 10 years so they will replace the bad switch, but would need to pay for labor at $55 since it was warranted for only 5 years. Needing the switch repaired, Patrick scheduled a convenient appointment date for Saturday and that I would get a confirmation the day before. On the Friday, I stopped by during lunch since I didn't get a confirmation. The lady checked the appointment system and couldn't find my repair job. She was apologetic and said she could reschedule for next Friday, which I accepted. I received a call on Tuesday to confirm the Saturday appointment. The technician came in the scheduled time and efficiently repaired the switch. Very good technician service, but never entering my repair order into their system was a major error in the process. Hope oversights like this is rare. read more

online order and service only review it took them 4 days to send me the return label and more than 12 days to get my refund. will NOT shop with them anymore read more

Came here twice to buy rice cookers. The lady was very nice to explain everything and explain all the functions of the product to me thoroughly and actually took her time with me. The second time she remembered me though it was pretty much a year ago since i've last visited. I had a lot of fun talking to her and asking her about different products again. She was very very helpful and knowledgeable. read more

Zoe was very helpful with the entire process, from selecting the appropriate product for my home to having it installed. She was able to answer all my questions and was very knowledgeable. I'm very happy with the product! It looks great and so easy to clean! read more

I came here with my mommy on a Sunday to take a look at the woks they had on sale here. I honestly wouldn't know the first thing about purchasing a wok so I was very glad she was there. To my surprise, the woman there was very helpful and described the pros and cons of each item. Even though they ran out of stock, she offered to sell us the model for a bigger discount. I feel comfortable buying my kitchen items here and will definitely recommend anyone who is unsure what they want in their kitchen to check this out. Wait for a good sale, which usually happens around Mother's Day, Christmas, New Years, etc. At the end of the day, I walked away with a high quality stainless steel pot, a wok, a steamer, and two gifts they were giving away that day. I am loving all the items I purchased so far! read more

Zoe Li at the store provide excellent service and very helpful to us when we buy the buffalo rice cooker. I highly recommend this place. Zoe is highly professional! Thanks read more

Wonderful customer service. Buying things was a breeze. Would buy again. My sales person was Marion Chu. Wonderful experience. read more

My rice cooker was broken last month, so glad they still open during this hard time. Zoe was so nice and helpful，I recommend to anyone who looking for kitchen appliances come over here before make any purchase . read more

We had our range hood replaced last Saturday. We are very happy with the performance so far. With our old one, whenever we cook dishes, we will need to close the door upstairs as we don't want to feel smoky at bedrooms. Now we don't need to do that! Plus We live at Northbay, so I feel appreciated that they can still provide the service but only charge a little extra gas/toll fee, providing that we have four rangers installed as a groupbuy the same day. The scheduling was very easy and fast. The information we obtained from Zoe was very useful. The installation was also very efficient and the technician was very friendly. They also offer free recycling of the old one, in our case is a huge microwave based. We wish we could have replaced it earlier. read more

We did a lot of heavy wok cooking and the ventilation system that we had was not doing the work. Our friend recommended Pacific Range so we bought a Pacific range hood about 3 years ago. Pre-Sales and after sales service are excellent. We recently called for service to replace the light bulbs since they no longer worked. Appointment was made without any issue. They called me a day before the appointment and about 1/2 hour before the technician (Chong) arrived. Chong was very helpful. He also helped with the intermittent switch-on issue which was not in the work order. He explained the cause and got them all fixed in no time. Appreciate the wonderful and speedy service. read more

Nice service, great products, reasonable price = one happy me. The staff is a wee bit pushy, but at least they do it with a smile! And they sent me with gifts to go! sign me up for 5 please! read more

I had purchased range hood from this company for many years. I recently purchased a "TruSteam" range hood back on July of 2013. After we had the unit installed we just loved the unit with it's powerful extraction to ease of cleaning not to mention the LED light is very bright. Only until we started using the true steam clean funtion a few time is when we realize the problem with the unit. We cleaned and cleaned (twice a week per manufacture) using the true steam function but it seems nothing comes out to catch basin where it should had collected some type of moisture or grease. After a few months of cleaning we called to inform them the issue we were having with the cleaning function. We went through every detail making sure everything is working accordingly, sound hissing from the steam spraying onto fan area to making sure water level is adequate etc. I was told to give it time allowing moisture to build in order for some moisture to drain out since we are dealing with steam which produce very little moisture. After a few more months, with many refills, still nothing. You would think after so many refills to unit there should be some type of moisture coming out, but nothing! This time I carefully inspect what I could from my determination when removing the catch grease cup where the drain hose is leading to catch cup I notice the angle of the hose which should be slop down to catch basin cup is slopping upwards which means vapor/grease is back up in the hose or at the upper fan housing area. I call their office to informed them of problem and have a technician to come and inspect the defect. After the tech came and removed the cover to expose the fan housing and did the inspection is when we both saw where the problem is, just as I had suspected. The fan blower housing where it catches the vapor/grease drains out to hose then drains down to catch basin does not slop downwards as it should but it slops upward causing the backup in the hose and in the upper fan housing where is accumulating and can be a potential hazard for fire down the road. All the moisture is up in the fan blower housing area and in the hose. It's like your artery being clog up and soon the grease will plug up the hose and will lead to hazardous issues. The tech even said it's a flaw in this model's design. I had since call the company and spoken with Cecilia whom is very helpful and told me she will have another unit replace for me when they have a upgraded model to the true steam with some modification so that drain hose is higher then catch basin allowing for water/grease to drain down to catch basin. It's been almost six months and still waiting for the new redesign unit to arrive. The funny thing is every unit (TruSteam) is design the same way cause I took the liberty to go to their showroom and inspect their floor model. When you remove the catch basin you immediately notice how the drain hose is slopping upwards to catch basin. The catch basin is higher then the fan blower housing which causes this issue. I am curious if anyone out there whom had purchase this same unit (TruSteam) and experiencing the same issue? Please post here so that others will be aware of problem. Lou, from SF read more

Think twice before you buy. The service sucks! I bought the most expensive range from them 6 month ago. Theirs is more expensive than others, but they make it up by giving you pretty nice gifts. I got one Ekolos 3.8L hot pot (retail for $99) and a nice chopping knife. Exactly 6 month later, the Ekolos 3.8L went dead. They told me since it is a "gift", there is no warranty. Plus, even if you paid for it, nothing they can do either since the warranty is 6 month only. My range comes with "lifetime warranty". It is not broken yet. But this incident gave me bad feeling on their service level and product quality. My last Tiger hot pot lasted 10+ years. It was still working when I trash it due to cosmetic reason. read more

The people work here are very friendly and nice to me. When I have any question to ask they are very happy to help me out and explain to me how to use those function. I just bought a Buffalo Smart Cooker from here and so happy that they have a special gift to give me. My family very love the gift and love to use this product. I am very strong to recommend this store to you and all of my family and friends. read more

Great hood selection. Great service. Great prices. Hoods much better than ones you buy at other stores.

On 2/11/14 I called to inquire about cabinet mounted range hoods and was directed by the sales lady to a website to look at them. I told her that I like to see them for myself before making up my mind and she said I can come in to look at what the store had. This was at 3:15 PM. I drove to the store and arrived at 4:30 PM but the store was closed. The sign on the door says open 9 AM till 5:30 PM. If the store was going to close early why did the sales lady say to come in? Now I am wondering if customer service will be an issue if I buy something from this store. read more

Greatly appreciated the professional customer service. Thank you and wish the business much success!

I recently bought the Buffalo Smart Cooker and the customer service was very good. Marion Chu was helpful and friendly.

Horrible service!!! I purchased - yes, paid for two range hoods, contractor arrived a few days later to find out that there is only one left in the inventory! They over sold after they said they will put them aside for pick up. The store was closed all day on Thursday without any notice, no messages left on the phone or at the door. Don't waste your time at this store. read more

Pacific auto clean 36" S/Steel product is not very good. I had a new installed on 2007 and it turn on and off itself in 2010 without anyone there. I called and someone came in and put the new one in. But now (2014) you can turn it on, but it will turn off itself for about couple minutes. Then you have to wait for while to turn it on again. I called again, but person who answered the phone was not very nice. Looks like this product won't least for more than 4 years. read more