As a Realtor for 28 years, I know great customer service when I see it…read more After purchasing a home with a newly installed Holu Hou solar system, I experienced roof leaks and learned from a licensed roofer that the aging roof needed replacement. I reached out with my concerns, and both Ted Peck and Sasha responded quickly and professionally. They took the time to listen, helped coordinate a solution, and agreed to remove and reinstall the solar system, saving me thousands of dollars and allowing me to move forward with a new roof without delay. Ted, Sasha, and the entire Holu Hou team provided outstanding customer service, fast communication, and genuine support throughout the process. It's refreshing to work with a company that stands behind its customers. Highly recommended! Let's all show our Aloha and support Hawaiʻi's local small businesses. Big Mahalo, Holu Hou!

Continued to have power outages after panels were installed. Technician came out once when power…read morewent out and after that we were on our own. Horrible!!!!

Been with mercury over 10 years. Everytime I call with questions Sue is always there to help. If…read moreshe can't help me than either Scott would call or sue would come to the house. Would recommend they treat you like family

They are a completely unprofessional company. Look at the photos attached. If you would be happy…read morewith these results then hire them. If not go with another company. The solar constantly would trip until we called an actual electrician to fix it. They did not even use correct enclosures that should be rated for outdoor use. Look at the pictures and decide for yourself if this is the company for you. They left holes in the ceiling from walking on the drywall. No compensation was ever offered for the damages and unprofessional battery installation. They have the quality of an unlicensed homeowner. (Look at their response. Does this look professional and a response from an innocent company?)

Previous owner of my house I purchased here in Kailua spent $66,000 for a solar system that's in…read moremy opinion probably worth max $25,000 installed. Even then these guys are overpriced and unresponsive - I emailed multiple times to ask to get our electricity permissioned with hawaii electric so that we can sell back, they are ignoring. I was going to buy another powerwall thru them but now i'm not. AVOID at ALL COSTS! You can get probably 50% the price or more elsewhere.

I received a bill from this company, but no issues have been fixed. The system is still not…read moreconnected. Neither my mom nor I received a message or call from them to confirm the visit. I request a service for the week of August 22nd, 2025. It has been 4 months since the request service, but the solar is still not working. Is this the kind of service they provide to their customers? We have a loan of $80,000.00 for the 26 panels and 2 batteries and are still paying HECO an average of $300.00 since the connection. They said that our bill would be lowered to at least $30.00 a month, but we have never seen such reduction. I have complained before, and they mentioned high consumption was the reason. You based your calculation on the recent two months' electric bill to determine our needs, but you failed to deliver the promised $30.00 lower bill. My mom has been contacting them but there has been no response or call back. Both of us are frustrated with this long wait. I hope that this company will feel the same frustration that we have felt in 2026.

This excellent company installed our solar system in May 2023. We have experienced a perfect…read moreworking system that Tom presented during our first contact. Each and every person had exceptional professional expertise, worked closely as a well coordinated team, kept me informed & updated and provided the premium solar system that my research among companies promised; in fact, this company totally exceeded my expectations in every way. Paul Orem, Thank you for your television interview on your company. It created the spark for me to save & invest in your home solar & battery system. Since your company installed my system, we have electrical power during power outages and no issues in the past three years. You and your company provide the best products, hire and train the best and the brightest and take excellent care of your employees and customers! Mel L.

Communication with Steve the engineer was very fluid worker showed up punctual did an amazing job…read moreextremely professional and very nice did the job in under 2 days very impressed will definitely use them again on any other projects that I have ​​​​​​​​

Our solar experience with Solar Services Hawaii has been subpar. Initially, we were excited to…read morelessen our carbon footprint and lower our electricity costs while providing HECO with energy. Unfortunately since enlisting the services of this company, our system has shut down intermittently a few times since October 2020. Currently, the solar system has been inoperative for four months. And our costs have once again increased. Each time this an issue occurs, we contact the manager who tells us that someone can make an assessment soon. Invariably, it takes weeks before an assessment is made. Typically, the issue can be a simple reboot or connection problem. However, we have been told that the installed battery system to our home is new to them; and they must contact the mainland based manufacturer to repair the issue. This can create a time zone disparity; thereby making it difficult for Solar Services Hawaii to contact the manufacturer for assistance. Really? This must be the reason why we haven't heard ANYTHING from the company in four months. Regrettably, I cannot give Solar Services Hawaii a positive review, and highly discourage prospective customers from selecting this company to install and maintain their solar systems.

A friend recommended them to us. He used their services 2 years ago…read more We reached out 2 weeks ago to have someone come out to check our water heater. Spoke with Ashley and got a confirmed date 03/25/26 with a window time between 10am-11am. We confirmed via text again yesterday. It's now 12 noon. No one showed up, no call and no responses. We called and left a text message with Ashley and it has been radio silence. If they can't even show up and not even call back, then they can't be trusted. Unprofessional!!! Will definitely let friend know since the 2 years this business is not the same.

Sent out a yelp request to Ho'a Solar and they were quick to respond and provide me with a quote…read morefor my solar water heater maintenance. I also was easily able to schedule a appointment that worked with our tight schedule. They arrived on time and both technicians completed the service quickly and gave my husband tips to assist with yearly maintenance. I previously went with a big named solar company to do my maintenance 5 years ago but decided to try Ho'a since they were a Hawaii Energy partner (for the rebates) and they had great reviews on yelp. They were priced much more reasonable than the previous vendor that I went with. I will definitely go with them for my future solar needs.

Want to help them as they are local to Kailua and small business but other than an email asking for…read morea review, have not heard from them since initial contact. Simple job of one optimizer replacement and perhaps using them as go to solar repairs. Not hearing from them is not a good sign. Respond to Nicole, no record of phone call, text, Yelp response etc. as to you not being able to help. There was NO visit so should not be a charge anyway. Oh my!

We live in Hawaii Kai (aka The Valley of Darkness), and the power has gone out repeatedly over the…read morelast few years. Since Eco Solar installed our Tesla Powerwall and solar panels, I genuinely don't know when it happens. No flicker, no beeping, no hunting for flashlights, the Powerwall takes over instantly and the house just keeps going. More than once I've found out we were in an outage from a neighbor texting me. The lights never even blinked. We shopped around and got quotes from several companies before committing. Eco Solar came in with the best pricing, and by a pretty good amount. What I appreciated just as much is that the number didn't move, it was a single advertised price, and that same number went directly to the credit union that helped me with financing. Michael French is who we worked with, and he's the reason I'd send anyone here. He walked us through system sizing and the Powerwall without any pressure, answered questions I'm sure he's fielded a thousand times, and was honest about what did and didn't make sense for our roof and our actual usage. He stayed reachable after the install too, which in my experience is exactly where a lot of companies go quiet. The install by the team happened in a single day, and all the permitting and paperwork was taken care of by the office staff, I barely had to do anything myself aside from the finance setup. The install is super clean and my neighbors have come by and asked who we used since it looks so professional. If you're a fellow Hawaii Kai resident and tired of the outages, or just tired of what you're paying HECO every month, ask for Michael. Can't recommend them enough.

As luck would have it, my previous updated review of Ecosolar would not be my last…read more After converting my system from running off of Sunpower/Enphase's microinverters to Tesla's inverter from my new Powerwall Plus, I had some worry about what might happen with a single point of failure. Midway through summer, I found that out when my entire system went down when it failed. I reached out to Chris from Ecosolar right away and let him know that I was having a problem and he started troubleshooting immediately. After some investigation it was determined that the inverter had to be replaced and after waiting for Tesla to ship out the part, it was replaced in a timely manner. I was back up and running again, until December when my system started acting up again, this time seemingly having a problem with one of the batteries. I contacted Chris again and let him know that I was having a problem again, and although communication was rough with the end of the year approaching and federal tax credits expiring, I had a service appointment scheduled for the first week of January. On their site visit, it was determined that my new Powerwall Plus itself had gone bad. They were able to start the RMA process with Tesla and told me it would be replaced, possibly with a new Powerwall 3, because the Powerwall 2 was end-of-life and not in production anymore. That meant they would also have to replace my original Powerwall 2 as well with a new Powerwall 3 expansion pack. They hoped optimistically that I wouldn't have to wait too long for the replacement. Fast forward to April and it did take longer than expected for Tesla to send them the replacements but the good news was that Tesla did indeed replace both of my Powerwall 2 units with a new Powerwall 3 and expansion. This did require much more work on the part of Ecosolar to retrofit than just unplugging the old setup and swapping in the new one, for my particular case, and I appreciate the extra lengths they had to go through versus just having to swap out the old if Tesla had just sent a Powerwall Plus replacement instead. I had been down for a few months but the upside is that I have a brand new set of batteries now in 2026. I would say my solar journey has been rougher than I expected it to be. Parts have failed. Parts have been replaced under warranty. Yes, I've experienced periods of time where my PV system has been offline due to failures, and had to deal with big HECO bills until those failures were resolved. I've had two Powerwalls replaced under warranty in the last 7 years (technically 3 since they swapped my still working Powerwall 2 with a new expansion pack), and an inverter. I had problems with weird glitches with power that kept tripping the Powerwall into thinking that I was experiencing a power outage, that Ecosolar's technician helped to diagnose and find out was actually a problem with HECO's underground service feed into my home (which was another years long adventure with HECO altogether). Sunpower's PV control system got booted offline and needed to be reset remotely. Each time I've had a problem I've contacted Ecosolar and each time they've addressed it to the best of their ability. Yes sometimes it takes time to get things resolved, and it can be hard to be patient. Tesla seems to take awhile to get things sent here but they have always come through thus far too. My additional cost for all of their warranty work and service over all this time has been ZERO. Every single problem I've ever had has been addressed. It's great if you can invest in something like this and never have a problem, but I understand that things happen when you're dealing with new technology, and it sucks but sh*t happens. But when you do invest in something as expensive as solar, it's good to know that I've invested with a company that takes care of it's customers.

As we near the end of our install/upgrade, I felt compelled to reach out and sincerely thank the…read moreentire team for the exceptional work completed at my business. There were many aspects of the project--and, in particular, several individuals--that truly stood out to me. I wanted to take a moment to formally recognize their contributions and let you know how much we appreciate the professionalism, dedication, and pride they brought to the project. Merv has been nothing short of exceptional to work with. While he may be a man of few words, he certainly knows how to get the job done. He is highly motivated and takes tremendous pride in both his own work and the work of his team. His attention to detail is remarkable, and he consistently went above and beyond to ensure that we, as the client, were not only satisfied with the work but genuinely impressed with how each stage of the process was handled. Merv's combination of initiative, critical thinking, and ability to adapt on the fly makes him an invaluable member of the team. As we approach the completion of the project, he identified several details that I had personally overlooked. Rather than simply accepting them, he took it upon himself to ensure they were addressed before the project was finalized. That level of ownership and commitment speaks volumes about his character and work ethic. Individuals like Merv are instrumental in maintaining and strengthening the reputation that SunSpear has built. Blaine was my primary point of contact from the very beginning and played an instrumental role in bringing this project to SunSpear. We received four competing bids, and Blaine worked diligently to ensure that SunSpear remained competitive and presented us with a meaningful offer. His willingness to be transparent throughout the process immediately gave me confidence that I was working with someone genuine--someone who understood our priorities and treated them as if they were his own. Blaine took the time to understand the scope and complexity of what we were undertaking and worked closely with me to ensure that our needs were fully understood. His efforts ultimately led to connecting me with Taki, who was instrumental in taking the plan from concept to execution. There are not enough words to express how grateful I am for Taki. He has been an exceptional communicator, coordinator, and liaison throughout this entire project. Despite my being away on an extended vacation at the beginning of the project, Taki maintained consistent and proactive communication with me from start to finish. He provided an extensive project timeline that was executed remarkably close to plan, which gave me a tremendous amount of confidence throughout the process. Considering the extensive coordination required, coupled with the expectations of my team to maintain our day-to-day operations, Taki remained composed, organized, and thorough at every step. He has been an outstanding partner throughout this project and, quite frankly, made my job significantly easier. His ability to anticipate needs, communicate effectively, and keep everything moving forward was invaluable. Cory was another key contributor who helped make this project as seamless as it was. Through his coordination with his team, Cory worked closely with us to ensure that the project had virtually zero impact on our operations. He also helped identify and implement proactive measures that will benefit us as we move into future phases of the project. Cory consistently stayed on top of every detail and demonstrated a tremendous commitment to our success. His willingness to come in on a weekend to help us prepare for our tie-in is just one example of the level of dedication he demonstrated throughout the project. His efforts did not go unnoticed or unappreciated. All in all, Sunspear maintains an exceptional team of highly skilled and genuinely valued individuals. Each of them takes tremendous pride in their work and consistently strives to execute at the highest level possible. Their professionalism, ownership, communication, and dedication made a significant difference in the success of this project. We are incredibly grateful for the many hours of hard work, coordination, and commitment that they have invested in our property. The end result will allow us to operate in a more sustainable and energy-efficient manner, and we recognize that achieving that outcome required a tremendous amount of effort from everyone involved. Please extend our sincere appreciation to Merv, Blaine, Taki, Cory, and the entire SunSpear team. Their efforts have made a lasting impression on us, and we are grateful to have had the opportunity to work with such a dedicated group of professionals. With the addition of the SolarInsure program, we look forward to many years of continued collaboration and to building upon the strong partnership established through this project. Thank you again for an outstanding experience!

This review is overdue…read more The 5 stars is for the work that was done not the process of the companies who took over. I will be honest and it was or maybe still as the transition from SunPower to SunStrong has not been the smoothest. This transition left those of us with contracts in limbo waiting to find out who does our servicing which in the end went to Sunspear Energy. It took quite a while BUT in the end the work performed was done professionally and well. Much thanks to Zack for taking care of the initial request and getting the panels up to par. Many mahalos to Issac, Issac Jr and Isaiah for the care they took in removing and then reinstalling our panels for roof work. I can't speak for the companies BUT these guys ...Zack, Issac, Issac JR and Isaiah deserve this shout out. It was a pleasure and we were very happy with their work and professionalism. Thank you.