The high pressure door to door salesman, Michael Sorenson, wouldn't take no for an answer after approaching my elderly father in his driveway. My father (with early stage dementia) reluctantly agreed to an appointment that same day, was pressured into signing complex documents he didn't understand. I wasn't informed till months later after the installation was finished so I could not intervene and stop this from happening! Fast forward, the system does not work and according to a legitimate solar professional, critical flaws were uncovered and we now have to engage with an attorney to investigate damages! read more

Pacific Home Pros - Solar Installation Near Me - Kailua, Hawaii

We have had sunnova for over a year now, no problems with the solar panels or battery so far. Installation was straight forward and was completed within the alloted time that was given to us. Prior to installation Michael S. Was very nice and responsive (most likely to get the business) but later we felt pushed to the side after signing up. Unfortunately, what stopped me from giving a 5 star review was eventually the lack of professionalism from Michael S. What sold us with the company was a 1 year promotion in which payments would be covered by Sunnova. However, after the 3rd month or so we ended up getting a bill and I was told by Michael to pay and get reimbursed thru venmo otherwise it would be considered a late payment. I have gone back and forth with Michael trying to get an idea of when we will be reimbursed but he has constantly avoided my call or have told me he will check and get back to me and never did, all the while I am leaving voicemail, text, and venmo reminders that have still gone unanswered. The one year promo is already up and we still have not been reimbursed for about 4 months of payments. Im still not sure if I'll evwr get reimbursed but i definitely will not be recommending sunnova to friends and family for sure and had I knew then what I knew now I would have went with a more trustworthy and reliable company. read more

Hubby and I have been thinking about investing in solar panels for quite some time. For us, we were concerned about the long term concerns. We did not want to be, like some of our friends, who have installed panels not knowing about what they were getting into. We've heard the horror stories from the power bills still being high, the bad customer service when the panels don't work, or the company is out of business and they felt left to fend for themselves or.. the price is higher after a year. So.... we took our sweet ass time looking for solar panels. The bottom line, we wanted to find a company who was trustworthy. Anyhow, we met with Jake. We arranged an appointment. Not gonna lie, my hubby bugged him plenty about questions and concerns for weeks. (That's the cliff notes version btw) Anyhow, Jake was honest and he had a great quote that caught our eye. Get this... a Flat interest rate for WHOLE term. Not just 1 or 3 years. The WHOLE thing. We asked for other quotes. We compared with other companies. Jake was really responsive and patient with us while we compared prices. (Like seriously patient, have I mentioned that Jake you the best!? ) The one thing that set Jake and the staff at Pacific Home Pros apart from the other companies, is the info given. Jake was open and gave us all the information we asked and needed to make a good decision. He was always responsive as well! The other companies we communicated did not share all the info. They also were a little misleading. It was pretty much the same sales pitch for the OTHER companies: "We have the best panels" "we have the best ratings" "we can offer you 0% interest down for a year" "No need maintenance, they are built to last! Our panels are the best". When it came down to it, we really liked that we had the same payment for the whole loan term. Ya, we pay a little more, but knowing its the same price worked for our situation. Also, we compared up and down to the hizzo, and Pacific Home Pros price just can't be beat. When we FINALLY confirmed, We were told our panels and batteries would be ready up to 6 months. Our panels were actually installed and ready in 2 months! We didn't have to do any paperwork with our HOA, they took care of it! Also, at install, Jake came down to see how things were going! How awesome is that!? That's 2 months after signing! Did your sales guy come to check up on you at install? So if you want a company who will communicate with you all the way to the end, I recommend Pacific Home Pros. Ask for Jake because he's the man. read more

Excellent Service!! Michael Sorenson helped us throughout the entire process and the installment team were quick and efficient - very happy customer! read more

This team was incredibly fast and efficient at installing our solar. They communicated early what the plan was, and followed up at every stage. When we had an issue with our ceiling they worked around company rules to ensure we were taken care of and no damage occurred to our house with incoming rain. read more

We've recently installed 25+ solar panels from Sunnova on our home. The process and install was a process to get through, but overall the install was fast. I went to multiple companies to get quotes and even though the price was a bit high, I guess that's the prices in Hawaii. We worked with Mike to help us get through all the paperwork and help us understand the benefits of having solar especially on the westside where it's mostly sunny. Though - I was hoping the electric bill was going to be between $30-40 dollars like I initially saw in the review, but I seem to be paying $100+ still, so I'm not sure if its the ending of summer or not, but I'm hoping it just that. Definitely better than paying $600+ to HECO. Overall - Sunnova's install and service was great. read more

One day Michael Sorenson arrived to my house telling me about sunnova. All about the pros n cons of what get with the system and what will not do, if not in the contract. Michael even mention that is tax esentive if I were to get started that what got me interested, to include it on tax return. If sunnova would cover a curtain percentage and I would cover the rest. Michael from sunnova gave the breakdown about the system of just in case, I now have 2 tesla batteries, instead of trying save money and do with one battery. Which made better sense, that way the system is already running at optimum running, and that way not to have any worries about the system at all. My electric bill was $120 to $140. After the system was installed to my house my current electric bill is now $30 to $35, which is almost 0, and because I'm connected to Hawaiian electric. Also if I have any questions to call Michael Sorenson to answer all my questions. read more

Sunnova is a very friendly and customer service oriented company. They are always quick to respond to issues and questions and always do so with a smile. Solar can be a confusing and scary transition for some, but these folks made the process clear and easy to understand. I feel like I am in good hands. I called several companies before finally settling on Sunnova and I'm really glad I did. I've had my system for 6 months now and I haven't had any problems with the hardware. Highly recommend! read more

Avoid these people at all cost. Rude and irresponsible. Look somewhere else for Solar consultation. Not reliable in showing up . Just interested in selling you financing . Zero concern for the client . read more

We had issues with Pacific Home Pros, Sunnova and Enable who installed our system. First, two of the workers from Enable got into a fight on our property and one stormed away in his car. Then, it took over two weeks for them to come back and finish the job. Then, our system did not work and it took another two weeks for them to come back because a wire was not connected. Since then we had inquired from April of 2021 on many occasions with Pacific Home Pros, Sunnova, Enable about 1) how to get our panels to show on the website, and 2) answer our question or remedy as to why our solar stops producing energy when the battery is 100% full and the sun is still out. Energy is pulled from the battery. If we were to do laundry during sunlight and energy is being pulled from the battery, that means I will not have enough energy from the battery during the night. My understanding when given the sales pitch and reading how their system works is that when the battery is fully charged, our home will be powered by solar unless there is not enough solar power. In our numerous conversations with Michael, Denver and Sunnova Customer Service, we had responses such as "don't use energy at night" and "your system is working fine". No one came to inspect our system either from Pacific Home Pros, Sunnova, Enable or HECO after our system was installed. Sunnova contracted Enable to come and service our system but no one called or came over to inspect. Then, we get an email from Sunnova saying that Enable inspected and said our system is fine. We tried again to contact Sunnova. Now, Michael and Sunnova do not answer our calls or respond to our texts. Denver hung up on us when we called. read more