Been with mercury over 10 years. Everytime I call with questions Sue is always there to help. If she can't help me than either Scott would call or sue would come to the house. Would recommend they treat you like family read more

They are a completely unprofessional company. Look at the photos attached. If you would be happy with these results then hire them. If not go with another company. The solar constantly would trip until we called an actual electrician to fix it. They did not even use correct enclosures that should be rated for outdoor use. Look at the pictures and decide for yourself if this is the company for you. They left holes in the ceiling from walking on the drywall. No compensation was ever offered for the damages and unprofessional battery installation. They have the quality of an unlicensed homeowner. (Look at their response. Does this look professional and a response from an innocent company?) read more

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We reviewed a lot of Solar companies . Mercury has been in the industry for 43 Years . They have installed all kinds and have all kinds of experience with different batteries . Looks like they have dialed in the safest and best design ... not a Tesla and certainly not an LG . read more

Mercury Solar provided a top-of-the-line. American (not Chinese) integrated battery charger-inverter, solar panels, batteries, and top notch installation. Additional breakers and switches were installed for safety and reliability. I am very pleased with the materials and workmanship supplied. They were able to do this in spite of being near the year end, and I was able to get the tax credits for the year. With the website or phone app, I am able to instantly see the power usage, battery charge status, charge rate and utility usage. I can see when clouds temporarily reduce the rate of charge. I can even see the power drawdown at night and see when the refrigerator powers on and off. The monthly power bill is minimal. I am very pleased with Mercury Solar. read more

Since installing the off-grid battery backup system from Mercury Solar in 2015, I have been experiencing recurring nightmares. From day one, the system has been unreliable, with frequent power surges that cause the system to switch back and forth between HECO and Solar battery power, up to four times a minute. I've had to manually select the switch from Solar battery to HECO to address the issue. The power surges have led to the replacement of my split AC, refrigerator, dishwasher, and several other electric appliances. Despite my complaints, no one has been able to resolve the issue. I resorted to installing a power surge protector and UPS power backup and switch my system from solar to HECO after 7 pm and back to solar in the morning if sunny days. Recently, I experienced a new issue where I had no power in my garage and bedroom, even after switched to HECO. This was unacceptable, so I contacted Sue for assistance. Unfortunately, after explaining the situation, I received no further assistance. I then reached out to Scott Sparkman, the owner, via email. On 1/20/2024, he informed me he had COVID and would send someone to check the system. Despite exchanging emails until 2/22/24, no one has shown up, and my repeated calls and messages have gone unanswered. read more

Mercury Solar designed our solar system in 2012 with 13 Panels. In 2019 we added 6 more panels along with a battery storage system which was an off-grid installation. The cost of our installed systems were 30%- 50% lower than the estimates received from other solar companies. We found that Mercury's installations were without any major problems. Costs for electricity dropped from nearly $250 a month to under $14. Scott, the owner and designer of the solar systems, is truly a genius. He's an electrician, plumber and a talented businessman. Mercury Solar has also been responsive in answering our questions. The secretary Sue is first rate and very concerned about her customers. We've had few problems with the systems. The company has been in business since 1979 and has installed thousands of solar systems. We have looked at other customers' reviews. It is thoughtful to mention that the reviews are the not checked for accuracy by Yelp. Competitors can write anything they want about Mercury Solar. There is no way to remove inaccurate or false reviews. I recommend that one gets 2 or 3 references from Mercury and then call their customers to get an accurate assessment of their installations. Talking to the owner of Mercury Solar would be useful also. He will discuss the payback period using rebates from the state and the US governments and the reduction in utility costs. He also can cover financing if one needs that. Scott is very personable, clever, and you would find him very helpful when discussing various systems that are available such as solar panels, hot water heating panels, and a battery system with off-grid profile. read more

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I have been a Mercury Solar customer since 2016 and I have saved thousands of dollars on my energy bills. The owner Scott and his crew are awesome people and have been so helpful to me over the years. The entire process was handled professionally and my questions were answered every time. I really appreciate the thoughtful help of Ms Sue in the office. She is the best! Mercury is a company that follows through on their promises and is not afraid to educate you the consumer on how to save money with solar. Cutting edge battery systems are their specialty so don't miss out on the wave of energy savings. Contact Mercury and get started saving today. Jeff E (Kaneohe) read more

The whole crew at Mercury Solar is very professional and nice. I had a problem with my 30 year old solar water heater system. The water wasn't getting hot, and Sue did everything to make sure I was able to get the hot water going until they were able to come out and service it. Sue even video called me to make sure i was doing everything correct. I bought a whole new solar water heater system from them, and they were able to put together the perfect system for me and my family. read more

Absolutely love this company! We have been customers for 8+ years now and would highly recommend Mercury Solar. Everyone is very polite and knowledgeable. Great communication at every step. Sue, in the office, is the most awesome person who will go above and beyond to help you with any problems or concerns. read more

I highly recommend this company. Scott Sparkman and his team installed a complete solar system for me with batteries about 7 months ago. I have a very compromised space in a storage closet near the carport, and Scott's brilliant and efficient design addressed all my concerns. I feel so lucky that I just happened to see Mercury Solar's full page ad in a newspaper that I picked up at the grocery store. There was so much information there that I called right away for an appointment. I felt confident from the beginning that I was in good hands. The 4-day installation was clean and efficient, and I have zero complaints--just a monthly electricity bill that is a fraction of what it used to be--and my lights aren't flickering all the time on the verge of a power outage! read more

Looking at all the solar companies out there Mercury has been around a long time . They were very responsive and gave us the best quote . It was very important that out batteries could be easily serviced and replaced quickly , and more importantly, that there is no possibility that they could catch fire. Well done Mercury read more

I just wish I could get my solar panels, it's been since May 2020 when we signed the contract and here April 2022 we still don't have and we have been paying the whole time without nothing to show!!! We're pissed!!! read more

Our original water heater panels were installed by Mercury Solar over 30 years ago. My current water heater is leaking and is need of replacement. I emailed Mercury Solar twice and have yet to receive a response of any sort from them. In this time of supporting local businesses, I feel very disrespected that no one at Mercury Solar cares. read more

We have had our Solar Water Heater purchased and serviced by Mercury Solar for the pas 15 or so years. We are very happy and blessed to have them service our solar water heater. A couple of weeks ago we had contacted Mercury to let them know that we had a small leak problem with our water heater lines that are connected to the Solar Panel. The Line was very old. They sent two men out to our home to fix it. The one bigger man who probably was the supervisor, really impressed me with his knowledge of the Solar Water business. He got out the ladder, climbed it and took immediately care of the problem. We were very pleased with their positive action. John and Kathy Frederick. Nov. 19, 2022. I also find it very interesting that the owner of MERCURY SOLAR always responds to any negative comments made by a non satisfied customer. 99% of business owners never respond to negative comments. This owner does. I give the Company ****** six stars. read more

They are the worst company I have ever dealt with. They do shoddy work and their follow-up to fix the work is ineffective. Don't use them unless you enjoy aggravation, wasting time, and throwing away money. Just google James Scott Sparkman (owner of Mercury Solar) and look at the lawsuit in U.S. District Court. And you'll see what kind of business owner you are dealing with. read more

My husband and I have been making payments for a year on our system that we don't have yet. We can't even get a straight answer about what is taking so long with the permit. My husband called the permit office and they said that it was canceled. He has tried to talk to Scott about it and still no resolution. They keep offering to send money to off set our electric bill, but we had to claim on taxes. We just want our pv system installed. read more

We used Mercury Solar to install PV panels and it was NOT a good experience. The first red flag was when they showed up to install the panels and the guy installing them was on the phone with his boss telling him how to put the panels in! After the panels were installed the roof started to leak where they had drilled holes in the roof. We complained about it, but they insisted that this was not due to them, when clearly the hole in the roof was due to the panels. This finally was resolved. The panels appeared to not be working well and there was not much energy created. We called them again and they informed us that the Sunny Boy they installed was too small for the number of panels that were put in!! Really! You would think that they would know this! The Sunny Boy was changed to a larger one. Today, panels still not generating much power. There are 28 panels and the estimate it that they should produce about 500 kWh but it is only producing about 70-200 kWh. I have called them to discuss this issue, but no one calls back. Basically my electric bill went from $300 to now $250. I would NOT recommend this company. They are very eager to sell you expensive panels, but they don't want to follow up with you when there is an issue. Poor customer service!! read more

Terrible response record call them for five times with promises of sending and scheduling an inspector and have received no response whatsoever. I have a system installed by mercury and have problems which are undeterminable, I needed a check up since they were the original installer. It has been at least one year with no response. I have quit trying to get results. read more

Aloha, Thank you Mr. Scott "S" for always being there for us and following up on my questions and concerns. Mercury Solar came through for us and we thank you. Have a wonderful Holiday Season. Vr. Darryl read more

We recently had Mercury Solar install nine additional PV panels at our home, in addition to the existing Net Metering system which they installed on our roof several years ago. They got it done in a short period of time before the end of the year, as we required. We selected Mercury Solar for this installation in large part because of our experience with them. It started over 20 years ago, when they installed our solar water heater system. The excellent service they provided for that system was a major factor in our decision to have them install our initial PV system, as was the knowledge of their sales representative, a former installation tech. We were pleased with the installation of that PV system as well as its performance. read more

Been working with Mercury Solar since I first installed the solar panels for the water heater 15 years ago. Added photovoltaic and batteries about 5 years ago.Took a while for Scott to get back to me however, we finally got things worked out. I am awaiting replacement batteries as he honored the warranty on the older batteries that were not charging properly. Installing more panels for the AC installation. He is extremely busy and gets back to you when he can. I will post again after the additional panels are installed. read more

Scott and the team were very helpful. It took a while to get the batteries but we were up and running as soon as they arrived. Scott was available to make necessary adjustments as needed and the system has been running great since April 2020. Looking to increase capacity later this year:) read more

I have used Mercury Solar at different homes over the past twenty years. I have been happy with pricing and installations. More important to me than the actual installations is the after sales service. Whenever I have had any issues, they have promptly addressed my concerns. I would recommend them for hot water solar panels and photo voltaic panels. I was able to take advantage of both the federal and state tax credits. You should check if you can with your tax accountant as it plays an important part in the decision. Any installation on a roof has impact on your roof, so make sure you are happy with the contracts you get read more

Scott, Reid, Roco, and the team at Mercury Solar were great. I asked a lot of detailed questions and they were extremely knowledgeable providing great answers to everything I asked. I shopped around with a few different companies and I went with Mercury because they were a local company, with a lot of experience, and their sales team were extremely persistent in following up with me. They assured me that I could come to them with any questions even after the installation took place and to include help with tax questions to ensure I maximized my tax incentives. They coached me through my first purchase of solar panels, a battery, and a solar hot water system. The installation went extremely smooth and the team of workers who put in the panels and hot water heater went the extra mile to answer all my questions and ensure I fully understood how the system worked. I am actively monitoring the efficiency of my new solar energy system with the easy to use link Mercury set me up with, and am literally watching the savings flow in. As a new first-time homeowner, this was a my first significant investment in my home, and I am so glad I went with Mercury. read more

My experience with Mercury Solar was not as pleasant as advertised. The salesman was clearly good at his job; they oversold a product with average quality and below average customer service. Their financing offers are misleading and complex. The state and federal tax credits they claimed would make this installation affordable never materialized. Thus, I was stuck with a bill nearly twice as expensive as originally quoted. I was promised installation of my backup battery system in January of 2017. It is now June, and I have yet to see any batteries or even have my panels wired into the grid. They remain useless on my roof. I've tried to work with their team to resolve my situation, but they have been reluctant to communicate with me since I shared my qualms with them months ago. read more

I pity anyone who uses them. 2 years later and they still have not closed my city and county permit, so I do not have NEM agreement with HECO and so all my daytime solar power is not being credited and I am paying almost $150/month to HECO still when it should be $16. I have talked to many others who I ran into who used them, and same story. Amazing. Why doesn't RICO DCCA or C&C DPP penalize or shut them down? read more

We purchased blazing tubes and a hot water tank. The salesman assured us they had cracked the code with permitting, and sure enough the company had the tubes installed within 3-4 weeks. But almost a year later we STILL don't have the new hot water tank installed that we PAID FOR almost A YEAR AGO. Every time we call we get one excuse after the other. My opinion is with all the solar options on the island, this one shouldn't be your first choice. read more

Knowledgable team that expertly answered all my questions and concerns about solar energy, future savings on my electric bill, their service and effect for the environment. I was very pleased overall and would recommend to anyone who is looking for a solar company with long lasting leadership, backed by many years in business. read more

Dishonest company with rude owner. Did a "substandard installation" at our home where screws came through our dining room ceiling and water poured into our house every time it rained. Tried for 6 months to get it fixed, Mercury Solar kept promising to send someone out. Finally a guy shows up with no tools, supplies or ladder and says their work is fine. STAY AWAY, DISHONEST COMPANY WITH THE RUDEST CUSTOMER SERVICE EVER! read more

I have purchased 57 pv panels from mercury solar, plus 2 for my hot water heater. Scott is a great salesman in that he isn't pushy and follows through on his promises. I had a couple problems with my most recent battery backup system and Scott answered his phone on the weekend and helped me resolve the issue, which turned out to be just a reset button that had tripped due to a power surge. I highly recommend using mercury. My power bill has gone down about 85% read more

Best solar you'll ever get. Very experience workers. Can't beat the price. I paid $132,000 10 years ago, now with mercury same unit $10,000, and I can use batteries as back ups if I want, where I am unable to with my unit now. Choose Mercury before Sun Run read more

As we are constantly seeking ways to conserve energy these days I found it best to install Solar Panels on my house. I went out to three companies and Mercury Solar provided me the best offer for my buck. The system is now installed (21 panels) which should give me a zero electric balance with the Hawaii Electric Company (except for $16 monthly grid connection fee). Mike and his staff provided a very good service and had my system running within three days. I can't wait for the first bill to arrive. Imagine telling someone that is looking to buy your home that they don't have to worry about an electric bill, especially these days as gas prices go up. read more

When solar was first starting to pop up everywhere, we couldn't it afford it because most companies wanted payment up front. But Mercury Solarvmade it very easy for us to afford PV system. Boy was it worth it. The company had great reviews and is one of the leaders in solar installation in Hawaii. Fast, efficient, trouble free installation. Helpful, knowledgeable. I highly recommend Mercury Solar if your looking for a company to install a system on your home. read more

1 year later, battery top covers have begun to warp and spring off both batteries. initial install I made it clear that their system was under rated to cover out house, and that I would want to finish filling out the roof. I have sent out multiple emails, but no response. to both of these topics. other then when I initially sent them an email about the warping battery, then called me right up, now nothing. obviously screening calls, dodging emails. i could not be any less happy with a company as i am with mercury solar. i would rather still be paying heco then have the years taken off my life stressing over this solar system falling apart and no one being around to service it. use anyone else, pay a little more if you have to. call the company phone numbers as though you were looking for a repair and see how easy it is to get ahold of someone, before you are stuck with a company that wont return your calls, emails, or messenger pigeons. the company pays for 5 star reviews, so dont trust any you 5's see here. read more

Mercury Solar - After pressing it back down as much as we can. this is what you will get 1 year after receiving these. - Solar Installation Near Me - Honolulu, Hawaii

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Mercury Solar came through when others failed. Sue was the first contact & Scott recommended the array. The Solar Pirate crew did the installation very courteous & professional. They were respectful of our questions & request. Rico came by later to assist me with the internet connection. I would definitely recommend Mercury Solar without hesitation. read more

I have been a customer of Mercury Solar for many years and things went well at the beginning. But they have left me high and dry in the last several years when I asked them to take down my solar system that they installed because Heco informed me that I had to turn it off. So it is not generating any electricity for me and one of the five panels blew off my roof due to high winds. I've been asking them for years to come and dismantle the system because at this point it is just a liability for me, but they will not service me. Being that they've left me high and dry I would tell everyone to stay away from them. A good company will see you through in your time of need and that is not Mercury Solar. read more

Having issues with my PV system that was installed by mercury solar. I have been trying to get them to come out and check it out for over a month. Left messages and no response. They said they would send someone out three weeks ago and still no call or any type of communication. This is a very unprofessional company that won't at least give a courtesy call to let me know what is going on. The only reason I'm trying to go through this company is for the warranty on my system. Would not recommend this company to anyone. read more

HORRIBLE/DISHONEST COMPANY!! They tried to SCAM me for $1000!!! They installed solar panels at my house 10 years ago. Now, 10 years later they sent me a letter saying I still owe them $1000 when it was already paid off! I did some research and found at least 2 other people received a similar letter. This company must just send letters out to all their former customers hoping people forget after so long!!! See the link regarding the 2 others. http://answers.yahoo.com/question/index?qid=20140306171414AAGVcxu These guys should be SHUT DOWN!! Save yourself the headache and AVOID these MFs!!!! read more

I've wanted solar panels for almost 15 years, but always assumed that they were way too expensive. So I was really excited when I worked with a sales guy from Mercury who showed me that a PV system pays for itself in about two years when you include tax credits with the savings of not paying HECO a monthly bill. My system got put in last week. Took two days total, the first day the electrician wired up the house for our system. The second day a crew of three guys installed the racking, 10 panels, and the inverters. By the time they left that afternoon, my meter was running backwards - cha ching. I appreciated that my sales guy Adam Prokop came over to visit us twice. The numbers are hard to grasp the first time and he ran through the state subsidy, federal subsidy, and carbon credits that make the system affordable. He also worked with our townhouse board to get permission. The only problem I had was that the digital monitoring device, which is supposed to tell you how much $$ or CO2 you're saving didn't work. Adam came out the next day with a new one - which was a wow factor for me. Overall, I'm really happy with the job Mercury did, and I recommend Adam (203)994-0637. read more

Mercury Solar installed solar hot water system. The installers were efficient and cleaned up after themselves. Salesman Adam P followed up to ensure we were happy with the job. The system works very well. read more