Review is for both purchase and service department - both are 5-stars! The PURCHASE experience was very customer-oriented and they're not there to waste your time and just want to get their cars sold. They're reasonable on their pricing and open to work with you on the price. Granted, their online presence could be better, but getting on the phone to talk direct with a salesperson was easy and they are very knowledgeable about their cars. So, after finding out that they have what you want online, just give them a call. We came in knowing exactly what we wanted and knew how much we wanted to spent -- and they played zero games with us, they made it all easy. After the test drive, the hand shake came minutes after. They have a pretty big selection of Certified Pre-Owned (CPO) vehicles, if that's what you're looking for - more than other dealerships we went to. Speaking of other dealerships, we went to plenty and this was, by far, the best we experienced. The opposite end of our experience was with Monrovia BMW (those guys are terrible). Specifically, Adees, was our salesperson - extremely knowledgeable, passionate, and very honest. I'll send him my referrals all day. Arsen, the sales manager, made the deal easy. That's the team right there! Simply fantastic experience. We came away checking every box we had coming in and then some. Even got small gifts at the end. The SERVICE experience was also top-notch. Our service adviser was Rey and he took the time to walk through every little thing I wanted them to check out - five things in all. After leaving my car there for a few days (with a complimentary loaner), they fixed everything and my car came back looking super clean. I got progress updates along the way and they were very thorough. Only thing I'd mention is that if you need a loaner, call in to make sure that they have one available on the date of your appointment. I initially made my appointment online and stated that I needed a loaner in the notes, and I had to reschedule on the reminder call because they didn't have one available for me. Wasn't a big deal for me, but it might bother other folks having to reschedule. Overall, I've been there three times so far. And they were nothing short of fantastic each time. read more

if youre planning on getting your car serviced I beg you to go to a different dealership. You WILL get ripped off here.

Wow! I called several times yesterday and the phone rang and rang and rang. I was very interested in a car they had. I wanted to come see it but Glendale is far away. I just wanted to ask someone questions before I drove all the way to see it. I started a conversation with the online guy. He said they were having problems receiving calls on their main phone lines and he never asked about which car I was interested in, but he did ask for my number. I waited over an hour for him to call me. While waiting, I found another car I liked at South Bay BMW. I tried the Pacific BMW phone line one more time. Ring. Ring. Ring. Still no answer. I also tried to get back with him online, but he didn't respond either. After speaking with someone at South Bay, I drove down and after a test drive, I bought the car. Pacific BMW never bothered to get back to me. Business must be great if they can blow off customers like that. For all they know I could have been interested in a $100,000, 850i but they never bothered to ask. Good luck with your business Pacific BMW. read more

If I could give zero star I would: David Ho, the owner, didn't commit and respect verbal agreement! Long story short, we were being serviced by Fabian and Ronald on showing us the car and explaining the options/prices details etc; they were great! Professional and not pushy. After some negotiations, we accepted the price Ronald offered and we have already started doing the paperwork. All the sudden David Ho came into the picture and disagreed with the offered price which was just a few hundred dollars difference! We were shocked and disappointed on how unprofessional he was! We left without buying, not that we couldn't afford the difference. With such a big dealership store making million and million dollars, he is still very stingy and rather losing customers but not losing 300 hundred dollars. Pathetic. read more

Thank you GILBERT POGOSYAN (Service Department) for your undivided attention, expertise and the ability to find a way to make our service experience pleasant, each and every time. A+++! Thank you for all you do! read more

Ive been coming here since my first purchase of a 328i coupe, then purchased a 535, then a 335is, so the dealer and the service people know me most of the time. I took my 335is a week ago for service and when I came to pick it up I wasn't greeted at all even in the showroom I was looking at a m3 for down the line to purchase after my 335is, and a unnecessary comment was made to me stating isn't that out your budget. I laughed about it that first I didn't know a young age and young looking mattered so much to this dealership, I picked up my car signed what I needed to sign, car was in good condition no vacuum at all inside when they usually do. I wont come here ever not because of a statement that was made but the fact if you don't know the person lets be a bit more professional. read more

The incompetence of this place boggles my mind. Don't come here for service on your BMW. I made an appointment on Tuesday (3/11) to drop off my car on Saturday (3/15). Gave the service department all my information when I scheduled my appointment. I dropped my car off Saturday morning at 8:30 am. They told me they may not finish with the car on the same day, so I might need to get a loaner. I said okay, but that I'd come back to get a loaner if necessary. My service rep was Mike Hur. At 2:30 pm, I called Mike to check on the status so I could figure out whether I needed a loaner. Nobody picked up. I called again at 3:30pm. Nobody picked up, but this time I left a voicemail. At 4:10pm, I get a call from Mike Hur. He told me he could not service my car because it was not under warranty anymore. He told me he could not find my warranty information, and that I should return by 5pm to pick up my car. I get there at 4:40pm. I have a 2011 328i, and on a document Mike showed me, it said warranty until March 2015 or 50,000 miles, neither of which I had hit. I asked why I didn't have warranty when the document clearly showed that I do, and he responded that even though I'm supposed to have warranty, this "icon" on his computer that he clicked couldn't pull it up. He said the date printed on my information "wasn't an agreement," and he said he could not reach the BMW service department. I had to go to a 6pm dinner from Glendale to Anaheim, so I told him I'll deal with this and just get me my car. This was about 4:50p. The guy paging my car said it will take less than 10 minutes to get my car. I waited until 5:30p before they told me, "well, your car is ready, but it's kind of dusty. If you want it washed, it will take another 20 minutes." Seriously? You didn't do ANYTHING to my car, of course its ready. And it's been sitting here for 8 hours - you couldn't even have washed it during that time?! Total, complete incompetence. As to the car wash, I heard them telling this to multiple other people that were waiting, so my guess is that they don't wash a lot of people's car after service, and they wait until you're already there, then ask you in the hopes that you're a busy person and will just say no, so they can be lazy and not have to do it. Anyway, so here's the point of my rant about Pacific BMW and Mike: 1) If you couldn't find my warranty in your computer system, tell me that when I am making the appointment, or when I dropped off the car at 8:30 in the morning on Saturday. Or, even if you realized it later, be professional and CALL ME in a timely manner. Rather, I had to call twice and leave a voicemail before Mike called back at 4:10 (7.5 hours after he held my car) to tell me they refused to service my car. 2) Fix you own system glitch. As far as I am concerned, my warranty until 2015/50,000 miles IS an agreement. It was an agreement made to me by BMW when I purchased the car. You wasted my time due to your own incompetence at figuring out your computer system. (Mike's reasoning: "When I click on this icon...it wouldn't show me anything." Well tough. Fix it.) And he was totally unapologetic about it too. He didn't even OFFER me the option of having them fix my car issues and potentially billing me if warranty didn't cover it. No, he just flat out said "we can't service it." 3) If you've had my car for over 8 hours, you should at least be able to wash it. I would have driven off SLIGHTLY less pissed if they had at least washed my car. I wasted SO much time on Saturday, and got absolutely NOTHING out of it. Oh, and I was late to my 6pm dinner. This place sucks donkey balls. read more

This review is in regards to the sales floor staff. In particular Greg Poland, Isaiah Butler, and especially Shahin Sabzehroo. CLIFF NOTES: Judgmental sales staff (Greg, Isaiah, Shahin). Insulting sales manager (Shahin). Shahin likes to "turn and burn customers". They'll sell you a loaner car that was beat on by service department customers and tell you it was driven by "BMW executives" (Shahin). Wow... I can't even begin to tell you how appalling the customer service is here. My cousin and I went car shopping today in search of a sporty luxury sedan to lease. Our top picks were a Lexus IS F-sport and the BMW 328i. We stopped by Lexus of Glendale first and were taken care of right away. Sadly Pacific BMW didn't offer the same experience. No one helped us when we arrived even though it was obvious that there were quite a lot of sales people in the showroom floor doing nothing but standing around. Greg Poland, who I assume is one of the sales team leaders, RELUCTANTLY approached us and got one of his lackeys, Isaiah, to help us out. Right away you can see that neither one them wanted to help us out and Isaiah was "super excited" to show us a 3 series. Isaiah didn't even bother to get our licenses from us (something that you have to for insurance and safety purposes). As a matter of fact he attempted to get our licenses but figured "Well these guys are just here to waste my time so lets skip this step because they're not serious customers." Anyway,we went for a test drive with Isaiah and really enjoyed the way the car performed compared to the Lexus. To be quite honest we were sold on the car before the test drive was over! Isaiah dropped us off at the service department after the test drive and went to go take the car back to its spot. When he came back we asked if we talk numbers and work out a deal. He then went and brought Shahin to talk to us. I already knew where this was going since I work in car sales my self. This trick (if you want to call it that) is called turning the customer. This only happens when the sales person feels like the customer is a waste of time (a jack) and or doesn't look like he can afford a car. We told Shahin what we were looking for in a car and even presented him with the deal we got at Lexus. He decides to take us outside to show us some more cars and instead of showing us a new 328i that was fully loaded like we requested he goes and shows us a used demo car that was "carefully used" by a "BMW executive". Translation: This is one of our loaner cars from the service department that has been beat on by other customers. The car was so bad that the tow-hook covers on the bumpers were missing and worst of all when he opened the trunk there were scratches on all the plastics, chalk stains, leaves, dirt, paper and who knows what else. At this point I feel insulted as a customer. Just to add fuel to the fire, Shahin then tells us that this beat on demo car is $50,000+ and our monthly payments would be north of $700. He doesn't even try to beat Lexus' price! He even goes as far as to say that the Lexus is not on the same level as the BMW and insults our choice in cars. Really dude? You don't do that. For the price that you're telling me I might as well spend a bit more and lease an M3 to justify having to pay that much. Even the Maserati Ghibli has better deals than your P.O.S. demo car! We were ready to pull the trigger right there and then!!! All he had to do was find us a new 328i in the color and specs we wanted and work from there. He just stood there and did everything in his power to make us leave. This is called turning and burning a customer by the way. Honestly I don't know what to say. I am so glad we left. Pacific BMW left a really bad impression on us because of how judgmental the staff was towards us. I'm sorry that we came in sweats and not suits. If there's one thing you learn in car sales it's that you never know who is going to walk in through the door. They may not look like it but they are buyers. You should treat EVERYONE the same. This experience was so bad I had to create a Yelp specifically for this review. Shahin you really need to learn how to treat customers. If you ever come here avoid this guy like the plague!!! read more

*UPDATE* While nothing can be done at this point by Pacific BMW to change my buying experience with them.... they have worked diligently to change my ongoing experience with them in regards to service etc;. Unfortunately I have had quite a few problems with the vehicle I purchased from them (THIS IS OBVIOUSLY NOT THEIR FAULT AS THEY DO NOT BUILD THE CARS- THEY JUST SELL THEM) and Pacific BMW has gone above and beyond to rectify the issues and fix my car. I live at least an hour away from them and when the problems with my vehicle dictate loaners/pick ups/drop offs - they have driven my vehicle to me and retrieved my loaner, saving me a day spent commuting back n forth. The work they've done has been highly efficient and I have received stellar service from Galo Mora in their service department. The manager of sales, Sevak, has played a big role in assuring the servicing of my vehicle has gone smoothly and has made sure that a few issues I've had (at no fault of mine) that did not fall under warranty, were addressed and repaired at no great expense to me. I am updating because it's not right to only post about crappy service when the business has made a huge effort to rectify their wrong doing. Thank you Pacific BMW for working so hard to earn my business back and thank you Galo and Sevak! read more

0 stars for the service department, if you own the car stay away from all BMW dealer service, I had bad experience with all the cars that I brought here, from the beginning they were ok, until I figure it out my both cars x6 and 335is were more in service than on the road. But all their explanations were that the cars had high mileage, over 100k and it is something normal... Whaaaat??? Normal how the h*** Toyota or other cars have over 200k miles and they don't give you so many headaches... I thought BMW are best cars, because they are German, but I was wrong, maybe they are good cars if you live in Germany and have Germans to service it, but not Mexicans or Americans that have no idea how to release the emergency parking brake when your 2011 x6 xdrive has a transmittion malfunction and you can't tow it. I took the x6 for transmittion malfunction, as the error appeared and disappeared I was able to drive it to them, but after keeping the car 1 week they said the car was good and had nothing wrong, after I took it from service my AC was not working properly I thought it needs freon but after stopping to a pep boys location they said my freon was ok the problem was with the AC compressor, so I took my car to my mechanic and he observed that the compressor bolts were missing, and maybe BMW service replaced it with a bad one or they did something wrong as it didn't work. I left my car at my mechanic to take care of it as it was a suicide to drive without ac when outside is +98F. The same day I went back to Pacific BMW and showed them pictures they said to bring the car they will fix it for free but for me wasn't about fixing it, it was about destroying something else. After 3 days I got transmittion malfunction again so I got rid of the car it was a pain in an ass. But this is not the whole story, before this my 335is belt broke in small pieces I took the car to them and they replaced the cover gasket, and after that they said there should be replaced the tank gasket and another pulley gasket, because It was leaking oil, I said to them I'll do it later as they also said there was no rush, after taking the car from them I saw a lot of oil in my parking garage, so when I looked under the hood I observed they forgot to put the plastic cover under car, so I took the car back to them they put the cover, and I said to myself there is no more space to trust them so I drove the car to my mechanic and what he discovered it took my breath away. When the Pacific BMW serviced the car they did not clean well the belt remaining pieces so some pieces went in one of the pulleys and it destroyed the gasket that why it was leaking and also there were pieces of belt in my engine, if I drove the car more I would destroy the entire engine. I'm sorry I used to trust this dealership but no more. Run away and never go to them read more

We had a great experience getting our latest BMW at Pacific BMW in Glendale. We were greeted by Rene Karimyance, & he did a great job with us! We didn't think that he could get us the car we wanted for the price we had to spend, but Rene made it happen! He never made us feel anything but like we were going to get the car. He was nothing but professional & was absolutely low pressure. I would highly recommend working with Rene as he made this deal happen. From the test drive, to working the numbers, to us driving the car off the lot, Rene was a pleasure to deal with! read more

Let me tell you a story I just experienced at Pacific BMW of Glendale, then you'll draw your conclusion and maybe the single star will turn into two or maybe drop to zero. On March 26th I spent 3 hours with Andy Adamyan, one of Pacific BMW's Sales Reps inspecting, test driving and finally negotiating a price for a used 2013 BMW X1 with only 1200 miles on it. After a pleasent test drive, upon closely inspecting the car, I discovered the typical signs of an accident. The fender wasn't painted as smoothly as the rest of the body, and in front of the evidence, Andy brought some paperwork indicating that the car was indeed in a minor collision not recorded by Carfax. Despite the first red flag, I decided to give Andy the benefit of the doubt. I immediately made two offers (both rejected by a very small amount of money) and finally - since I didn't live in Glendale, as an indication of my commitment - I offered a deposit to secure the car. I was told that it wasn't possible to leave a deposit. Andy texted me a few times throughout the evening to make sure I was interested in the car. I didn't hide my interest and in fact I told him that I was ready to meet him the following morning to seal the deal. Finally, the following day, the surprise! First, my offer was accepted by Andy who somehow communicated with his boss at dawn, and then, after spending all morning preparing the paperwork, setting up my finances, getting ready TO FLY down to Burbank to purchase the car ... after all of this .. I was informed that the car was actually sold the night before! WHAT? I thought Andy was actually pulling my leg. Talk about a nasty joke! Here I am, sending paperwork to the dealership, asking my Credit Union to be ready to send money to Pacific BMW and the car was sold the night before. Maybe I was naive in thinking that a handshake would have secured me the car, but how can you make somebody going through the motion of buying a car when the car is not even available anymore? Talking about ethics. Later that day on a commercial flight, talking to a Medical Doctor who lives in Glendale, I was explained how bad of a reputation Pacific BMW has in the Pasadena-Burbank-Glendale area. It all makes sense now! Never again here, what a joke. UPDATE (2 DAYS LATER): Since the entire story sounded very fishy, I sent my brother and a friend of mine to the dealership to see if the car was still available. And YES, the car was still there, for sale. My theory is that it was decided not to sell it to me at the conditions we agreed on, mostly because I didn't want to use their financial department since I had my own car loan fully funded and ready to go. Besides Yelp, thanks to my brother who is an Executive for BMW Europe, I have submitted a detailed compaint to BMW USA. Good luck Pacific BMW... read more

Shady as hell. Terrible service. Doesn't seem to be an honest person working in the place.

Well, they manage to be consistently bad across the board. From lying to me about the price of my Z4 (seriously, bait and switch with the Internet sales manager?! Bad form), to delivering the car full of scratches, to the ordeal that my "free maintenance" plan brings every time I'm at the dealership, this plac is a waste of time and money. All the service advisors I've dealt with have been perfectly nice, but it's rare when I actually get my problem resolved on the first try. Having gone to other BMW dealerships, I'm shocked at how bad this one is. But since I made the mistake of buying here, I'm stuck using Pacific BMW for service if I want a loaner. Do yourself a favor and avoid this place! read more

CUSTOMER COMPLAINT Pacific BMW Owner: David Ho Assistant: Mable BWW of North America, CEO Ludwig Willisch PO BOX 1227 Westwood, NJ 07675 BMW of North America, VP of After Sales Craig Westbrook PO BOX 1227 Westwood, NJ 07675 On June 28, 2012, I Spoke with Bobbie, BMW Corporate Customer Relations/ Customer Assistance Manager Employee ID# 7913 to file a complaint. I also requested that I receive a written confirmation that my complaint was submitted and acted upon. Bobbie said she was unable to provide any form of written reply and would submit this information to the executive office for internal review. She also stated that I would need to call the customer service number and they would be able to confirm that this information was in my file via phone only. She stated that Corporate BMW takes these types of complaints serious and I would not be notified of any action that was taken with independently owned Pacific BMW. I left David Ho, owner of Pacific BMW message to contact me on June 28, 2012 at 1:40 PM and am awaiting a reply. I made the following complaints: 1. I phoned service advisor Hassan at Pacific BMW on Tuesday, June 26, 2012 to request an appointment to have my car serviced for rotors and a loaner car. Hassan said that he would phone me back to check his schedule and never did. On Wednesday, June 27, 2012, I phoned Pacific BMW to speak with Hassan and the scheduling department and I did not receive a reply to schedule and I was told by scheduling that Hassan would be on vacation the following week. I simply asked if he could return my phone call to discuss my car repair needs. Mind you my car is still under warranty 2. I then received a voicemail from Greg Poland of Pacific BMW. He was the person that sold me my car and is a personal acquaintance; I have purchased 2 cars from him. I returned his call at 5:00PM and was told that he was asked to call me and tell me, "Not to bring my car back to Pacific BMW and they did not want to ever service my car and take it someplace else." I asked Greg Poland who put him up to this and he said the service manager and stated, Terry Wallace, Hassan and management. I asked him to provide this information to me in writing and he was unwilling to. I then made Greg aware that I would seek legal council and this was unethical and since he was the person that made the call to me he would be responsible for sharing this information to the legal system when requested. Greg stated the reason that I was denied service this week was because I complained and expressed my dissatisfaction with the condition their body shop and service department returned my car from an insurance claim (4) months after I purchased my NEW CAR. 2nd, I did not place on their corporate survey that my car was washed, when indeed it was not. 3rd, I was also told that I held onto the loaner car. This is untrue. I mentioned that I live 45 minutes away in rush hour traffic. When my car is called for pick up later in the day, I needed a little more notice to return the loaner and pick up my car before the close of business hours, because my profession has me on the road quite a bit. Each time, my service advisor Hassan assured me that it would not be a problem and I always kept them informed and checked in on my car. There have been several occasions that I have noticed that Hassan was reaching to do his job when in turn his hands became tied with his service manager, Terry Wallace. The good quality service that I was accustomed to receiving that always brought me back to Pacific BMW has diminished to a very low mark. 3. I reflect on when service was good with Pacific BMW all of my car needs were taken care of and I felt safe when I would drive my car. As soon as Terry Wallace assumed her position, I experienced nothing but problems. Mind you my car is a 2010 328i convertible and is still under warranty. The service engine light came on and Hassan told me that I needed to pay for the oil to place in my car. That they were no longer able provide this service. My car is under warrenty. 4. I purchased the tire, key & 3M paint warranty. At the time of purchase, I was told pot holes would be covered all I needed to do was bring my car into service and they would file the claim and repair/ replace what was needed and there would not be any out of pocket expenses. I later experienced the opposite. Terry Wallace told Hassan that she would not cover the cost of the tire and I had to pay for the tire and submit the claim to the warranty company. Contradictory answers were given to me from the tire Warranty Company and Hassan. I made the executive decision to cancel my tire warranty and request a refund of the remaining balance and take my car elsewhere for tire repair. 5. I personally feel that the service department of Pacific BMW is not representative of the BMW quality name. I am highly disgusted and have yet to receive any direct communication. read more

I have a big issue with service supervisor guy name Narek Petrosian. Let me tell you. I Recently bought certified pre-own BMW activehybrid5 from Pacific BMW on January 9 with additional 3M Scotchgard package. So I had to bring my car back on January 17 to do it which was reasonable to me. Then I think on January 31 I had to bring the car back again because the engine light was on. Narek Petrosian was my service advisor. Before I left, we went over the car and see if there any scratch on the car. We found 1 which I realized that scratch on the front bumper. On February 6 he texted me to pick up my car. So I went there. After we finished the payment for $50 deductible and the car was waiting in the line, I found another scratch on the front bumper. I informed the valet guy. He went inside to inform Narek Petrosian. THEN NAREK PETROSIAN CAME OUTSIDE AND STARTED TO HAVE BAD ATTITUDE WITH ME AND RUDE TO ME. HE SIAD HE HAS CAMERA TO CAPTURE EVERYTHING. HE WAS ACCUSING ME THAT I AM LYING. HE SAID HE DOES NOT WANT ME AS HIS CUSTOMER. NEXT TIME WHEN I NEED SERVICE, FIND THE NEW SERVICE ADVISOR. I was in shock and very very very upset and embarrassed. I told him that I am not sure if I did it or you did. If he can find out that the scratch came with the car when I dropped off, it's fine. He still accusing me. So I requested to speak to his manager Edgar. When Edgar came, he still not stop his bad attitude and still saying that I am lying in front of his manager. Edgar had to ask him to go back and invited me to his office. I explained to Edgar about what happened. I did not want him to fix my bumper if it's not his fault. But I am not sure if it happens when my car was here or not. If its happen before, I am willing to fix it. But if its happen when my car was here, the service department should be responsible for that. It's simple. No need to be angry and rude to me as your customer. I do have another Edgar understood. He will find out if the car had the scratch when I drop off by looking at the camera. however, he was planning on vacation from Feb 9 - Feb 13. So He would not able to check till 15 which was fine with On Feb 13, when I turned on the AC, it was not working. And I did not feel comfortable going back to Pacific BMW because of Narek, I had to go to Mckenna BMW instead. They found out that the AC was Leaking. They fixed under CPO warranty and I had to spend another $50 again within 1 month. To be honest with you, After I purchased the car, I did not even turn the AC on. Cause at that time the weather was cold and raining. This was the first time I turned the AC on and it has problem. Well After Edgar came back, he informed me that he could not see clearly cause the camera did not face on that side. I said its ok. And we agreed to pay half half for the repair. SO I took my car back to you on Feb 28, then got back on Mar 9. My whole point are 1. I don't deserve to get very UNPROFESSNAL AND RUDE service from your service advisor name Narek. Why do I have to lie about the scratch? It's just small accident. It can happen. It's not live or death situation. He does not have to accuse me like that. I have enough money to buy the car, I should be able to have money to fix it just a small scratch. I just want to make sure that who did it. me or the service dept. Do not underestimate your customer. You never know who your customer is or how rich or poor they are. That is why you have to treat them well no matter what. I have another Mercedes GL450 at home. I worth more that the car that I bought from you. I do have a house. Why do I have to lie about the scratch? It is not going to get me anything. 2. Its been only 2 months but I had to bring the car to the dealership 4 times. One for 3M protection which is I choose it. Another one for the repair bumper which is ok since it was an accident. But your car has 2 technical problems in 2 months. and I have to spend $100 for that. I usually use Mercedez and never happen before. I am not trying to compare but I just want to give you an example. Also, I believed that Narek Petrosian knew that I will definitely give him 100% negative feedback. So he did not send me any service survey email. read more

Found the car I wanted online. Ronald Rodillas contacted me immediately and notified me as soon as the car was ready to me shown (recent trade-in and was getting pre-certified). The car was ready and waiting in prestige condition as expected. Promptly had someone show me the car, how every feature worked before test driving it, and made the deal on the spot. Paperwork was actually faster than my many prior car purchases. Fast, efficient, and friendly sales people here. Highly recommend Pacific BMW to anyone in the market for The Ultimate Driving Machine! read more

I was at Pacific BMW this weekend and loved the selection of vehicles. My salesman, Matt Pruitt, was amazing. If you are going to buy a BMW, please request that Matt Pruitt assist you. He was honest, sincere, patient, and extremely knowledgeable. I had my boys with me, who kept interrupting and asking Matt questions about various sports and race cars. I apologized for them wasting his time, but Matt didn't see it that way. He said he was enjoying their enthusiasm and said they were asking good questions. He attended to them as if they were actual customers. My boys left feeling validated and respected. They were treated like an adult customer and talked about Matt all the way home. I don't recommend bringing a couple of teenagers when you are buying a car, but if you have to, Matt Pruitt is the perfect person to keep the kids entertained while also allowing the actual adult to get the BMW she wants. read more

Total rip off place. I got my new 08 bmw and i wanted to put an alarm on it. This is the email response i got from them. "HI, MY NAME IS RUSSELL AND I AM A SERVICE ADVISOR HERE AT Pacific BMW, THE INSTALLATION OF ALARM OF YOUR VEHICLE WILL COST APPROX $1000 FOR PARTS, LABOR, AND TAX INCLUDED. PLEASE LET ME KNOW IF YOU HAVE ANY QUESTIONS." This is ridiculous to a point where the parts for the alarm from a BMW dealer is only $199. you can purchase it on ebay for $175. Due to the fact my car is pre wired for an alarm, I just plug in the pieces in my car. All they do is program it, which they plug a computer to my car. Is this even a reasonable quote. I asked people that got their's done and its only around $300. Seriously these mechanics makes more than doctor's.They should be laid off. read more

One star is very generous, but I have to give one to leave a review. There are several issues with this place, and I'm sure it starts at the top and trickles down. I came here with my girlfriend only because they had a specific CPO 335d with the colors and options we wanted. Our salesman, "OG" was quick to help us and return our emails/calls to schedule a couple of test drives. There were two models we were interested in, both CPO vehicles. One vehicle obviously belonged to a previous smoker, and was doused in a disgusting smelling perfume in an attempt to cover up the cigarette smoke smell. The car smelled like a dingy Las Vegas bargain motel room. What a waste of time that was- I'm certain previously smoked in cars don't meet BMW's standards for being CPO cars, but this dealership wouldn't care. We drove the other vehicle, liked it, and started negotiations. Negotiating was a long, drawn out process that wasted a lot of time. Longer than it should have been, and we should have left. When we finally came to an agreement, we were told they were "detailing" the car for us. Upon getting the car, it was obvious that nothing was done to prep the car- whatever, at that point, we just wanted to leave. After a while of not receiving our registration from the DMV, the dealer called us and told us they forgot to smog the car. Not a big deal, my girlfriend took it to get smogged and they reimbursed the full cost. I'm only mentioning this because it shows the general disorganization of this dealership. When we finally got our registration, we also wanted to change out the license plate frames to painted frames for a more subtle look. So I took off the front license plate frame attached to the factory front bumper bracket and swapped out the frame. It was then that I discovered the wrong screws were used to mount the plate to the bracket, and the mounting holes for the plate were stripped. I took the bracket off of the bumper and found a total of six (thats 6) holes in the ruined bumper because the incompetence of whoever was in charge of the daunting task of property securing a front license plate. Who would have thought that BMW has specific fasteners they use to do this properly? After multiple ignored calls, voicemails, and emails, we contacted BMW NA. It was only then that the dealership customer relations manager contacted us and offered to have the bumper patched and painted. To their credit, they did their best to make it right. This poor experience at this dealership was quite a while ago, but their poor customer service and shady business practices keep showing up in the car... We recently changed the tires and discovered two different tires were on the front and rear of the car. Absolutely unacceptable for any dealership car, let alone a CPO car. I hold a higher standard to BMW and I do not think BMW NA would stand behind these practices either. read more

I want my $560. Bribery, indeed, Client Relations Manager. Short version, borrowed from a fellow Yelper... Incompetent. Shameful customer service. Bribery, which is grasping at the wind if you buy into it. Dishonesty. Zero Integrity. Willingness to shun customers. Long version with my whole story... This dealership is something else... my service manager was alright, really friendly but also emailing me at my personal email address asking if my wife and I would be interested in making some extra money... like spam... but from my service manager. BMW, are you aware that that's illegal since your dealership statement that I sign promises you won't use my information for non BMW related issues? Alas, my vehicle (335i) had problems since I purchased, this dealer had it for 35 days total, and in the midst Robynn Anderson, the Client Relations Manager, returned a complaint phone call about the time, and offered to pay my payment for that month, as well as ensure me that the car was their top priority until it was finished. Well, I got the call that my car was done, drove there, sat for an hour, found out the battery was dead. Then it had another check engine light. The next day I had to come back, picked it up, and two days later I was stranded (dead battery) while at a restaurant. They replaced the battery, mainly because they had caused it to drain by having the interior lights on all of the time for 35 days without driving the car much. Inevitably, Robynn had offered to take care of something that she had no authority to offer, and she called me less than 3 weeks after ensuring me a check would arrive within 30 days to say "sorry but we can't offer a loan payment reimbursement because we fixed issues on your car that were not caused by BMW". The worst part is that I had traded in my trouble-prone 335i the day before, and anticipating a $560 check, I had thrown down $600 more than I really "had" to throw down on my new X3. I figured I'd get the $560 check in the mail before having to pay my credit card payment... well, I'm not getting a check. She said to call BMW NA if I had further questions, and when I accused her of offering something she didn't have the power to offer, she BLEW UP on the phone... then she caught herself and went back to calm but short/rude. Some client relations manager. BMW NA assured me I was mistaken, noting that what had happened was probably a mix up and they were on it. No one called me back for a week. I called back. They offered to call me back within 5 days. 8 days later no one called back. I called to complain. They called to tell me that if Pacific BMW promised a loan reimbursement payment to me, they needed to pay it because BMW NA wasn't paying for a problem that BMW didn't cause. THE FUEL PUMP isn't a BMW problem? How about the injectors, valve cover, spark plugs, or anything else that was a BMW problem? The fact of the matter is, I bought a "Certified Pre-Owned" BMW that had been performance tuned by the previous owner. The months went by and problems began to surface, and inevitably the Pacific BMW group figured out the ECU was jacked, fixed it, then blamed me for it. They sold me the car that way, and then denied me promises they had made based on the condition in which the car was sold to me. read more

The service department is full of crooks and liars, and they target women and anyone who doesn't know about cars. I took my car in to have a window motor replaced under warranty. Before I picked it up, they called to inform me I had serious problems with the U joint and the front end bushings; I risked a terrible accident if I drove off into the rain. Oh, and sorry, none of the work was covered by the warranty. I told them I did not authorize the work, promptly picked up my car and took it to an independent mechanic who inspected and certified that every part the dealership wanted to replace was in perfect working order. I contacted BMW North America and the California Bureau of Automotive Repair and filed a complaint, which subsequently conducted an investigation. Pacific BMW should have their business license revoked. read more

Sucks. Serviced my vehicle here, they lost my tow hitch cover. Service mgr fought about this until I wrote it in the email review. So is that all it takes? A bad email review? Why not just take care of it from the start. These guys also replaced my fuel pump and didn't ensure the install was correctly done. There was no seal on the gasket and found out that I was leaking gas when I found a puddle in my drive way. Took my business to Beverly Hills BMW instead. Makes pacific look like a pep boys. Don't recommend a place if they turn your new BMW into a gremlin about to explode at any minute. On a last note, pacific BMW still sends me emails addressed to someone else. Like the email, Pacific BMW seems to be nothing but a glitch in the system. read more

This review is specifically for Greg Poland (can be reached via www.bimmerfest.com): My impression of him is he's very adaptive to spontaneous situations, I emailed and since I was in the area on a Friday, I randomly popped in to the dealer to see if he was available, although I saw that he was busy, he still made time to take me on a test drive. He made my lease process as seamless as possible and any reasonable offer I made he never said no to. Within a matter of 48 hours and about 20-30 emails back and forth, I had keys in hand and drove off with a new 5 series. His email and communication response is impeccable, I would get a response back usually within the hour. Even after driving off, I had a few questions I forgot to ask him and his response time was still the same. There was even an email i sent to him at 4am by the time i woke up the next morning at 7:30 there was a response from him. The day I went in to sign my lease he greeted my parents and me with a smile and handshake told us to relax in their lounge area while he finishes up the paper work. Then took me to the car to do a training session and walk around. I'd highly recommend talking to him first. Yes this is the dealer with the infamous 1M is at, in fact its sitting in the showroom and according to Greg, he said they are not selling that car anymore. read more

We came here after a horrible experience at another dealership. I called Vanessa on the phone before I came and told her what kind of car I wanted. She called me back in 5 minutes and told me my options. She found me a great car at a reasonable price. She was polite, cordial and respectful. She was not condescending when we asked for a better deal and tried her best to accommodate us. Made the experience of buying a car very pleasant. I would definitely recommend this dealership and Vanessa. Thank you. read more

Found the car I wanted online at their dealership, but I live 300+ miles away. Emailed back and forth with a sales guy, who was entirely unhelpful, and decided to wait until I had a free weekend to drive down and check out the car. I look online to verify the car is still available and now the price is $3000 higher than it was yesterday. I emailed the sales guy asking why and I was told "the car is in high demand and they expect to sell it soon". Seriously!? What the heck is that??? Lost my business! Greedy and dishonest! read more

Took my car in for a recall service. We got a call 4 days later saying that the don't have the part. They were the ones that left a voicemail asking us to take the car in for service. My brother goes over to the dealership four days later and he notices that there is a thumping sound coming when he brakes. He asked them about it right then and there and they simply said that they don't know who drove the car or what happened. They refused to assist him. I'm very dissatisfied with the staff and dealership. This is inexcusable!!! I have absolutely no idea what happened in that dealership and why the decided to return the vehicle all of the sudden without repair. read more

Best customer service ever! Such a phenomenal, efficient, and professional experience. As a multi-car owner, this was a once in a lifetime experience and one that I will look forward to when I purchase my next vehicle from Pacific BMW! read more

Yesayi at Pacific BMW is awesome guy. You should contact him for your BMW need. He is so helpful and tries to work out what you need. Nice job, Yesayi! read more

I had just moved to the area and was looking around for a Dealership to bring my brand new M4 to for service. After talking to Peter in service and explaining my car had aftermarket parts and that i was just looking for my annual oil change and didnt want any issues, he promised me over and over that i could trust them with my car with no issues. A few days after i picked up my car, i was told by someone else who works there, ( someone i didn't know ) that they feel horrible about what happened to my car. I find out that my car had been flagged and my warranty voided due to the my car standing out, the color, and things i added. i was Livid I was even angrier as nobody had told me, and when i called to find out what was going on, nobody would take my calls, and when they finally did, they said sorry and hung up on me. My car wasn't there because it had an issue, it was only because i needed an oil change, i later find out they have a strong reputation for voiding warranty and conducting shady business like this. I now cant sell my car because of this and am looking at diminished values if i even did, All due to pacific shady practices I would never trust them with my car or anyone elses that i know. Horrible business practice Just to Note, i understand if i had an issue with my car and BMW denied it because of aftermarket stuff, but this is not the case According to the Magnuson- Moss Act, 15 USC 2301, it is completely illegal to do what Pacific has done - Alex read more

I had a horrible experience at New Century and left swearing I'm going to buy my sister a Mercedes. Luckily I called Pacific BMW (when my temper cooled) and talked to Emilio who gave me the deal I wanted but with an even better car. He did not judge my youthful appearance or voice. It was no frills and no bullshit. Signed and picked up the car the next day. Buying a car should be a happy and exciting moment and I'm glad my sister and I were able to experience that through Pacific BMW. read more

Just had the best car buying experience with Arsen. Spoke to him on Tuesday about a car they had on the lot. Drove out there to meet him and inspect the car the following day at 1 & left at 3 the proud owner of a new 750i. Definitely recommend that you ask for Arsen if you're shopping for a car here, it could be the best car buying experience of your life. read more

We were in and out within almost 2 and half hours with my beautiful car. Our sales guy, Rafi, was very helpful and gave us a great deal. We got quotes from different dealerships but Pacific BMW gave us the best deal. I loved the experience and would definitely go back again. read more

We had a very good experience buying a car this week. Good selection, very respectful approach to Covid, and good values. Our Client Advisor Yesayi Panossian was excellent. Very pleased. read more

Never again will buy a BMW, very rude, bad service, they fix a problem, and post that they did not duplicate the issue,so they didn't work on anything. Most of the times, they really don't work on anything, it took me less then 2 mins duplicating the problem on a test drive with a shop foreman read more

By far the rudest customer service and sales staff I have ever encountered buying a car. It's a "are you going to buy it or not?" type of thing and they make you feel like you are wasting their time. I come in to buy a $100,000 car (which I did) I do not need to deal with your degrading attitude and flat out disrespect. If there was a rating lower that 1 star it would be for this dealership. read more

No stars would be better but we went to test drive a 3 series and Dominic was not selling us the car or himself at all maybe he just wanted to go home since it was 8 pm we got there and were ready to look at options but we were not treated as potential buyers just as mere window shoppers Its so sad because we work at the studios and will tell everyone about our sour experience :( read more

So far had a good experience getting my car serviced here! Plus the waiting room inside is nice with a bunch of snacks and a built in Brita water filter system that is awesome! read more

What can I say. It's a massive franchise to put it lightly. Sometimes the staff is on point and sometimes they are too busy pretending to be too good for their customers. It's been 3 months and I'm just now getting my air bag replaced from a recall. Apparently it can kill you if you are in an accident. I don't understand why they take so long to retain existing customers and jump to sell a new one. Management in this place is non existent and every time I go there I feel as if I'm invisible to the staff. I have to go out of my way to be acknowledged which is completely ridiculous from a customer service level. Get it together BMW!! It's Glendale not Beverly Hills so sit down and be humble. read more

Not sure how Pacific BMW has 4 stars. I guess if you enjoy over priced poor quality repair you will love it here. After three weeks of repair my car was back in the shop within three weeks to repair work they did. Not only that, but engine covers were not replaced after service. PBMW said they would replace the missing parts but never followed through on their promise. Extremely disappointed after spending so much money there. read more