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Pacific Auto Body

5.0 (1 review)
Closed • 9:00 am - 4:00 pm

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Services - Pacific Auto Body

Bumper repair

Auto frame testing

Auto steering and suspension repair

1 More Service

Rear-end damage

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Star Body Works - NOT A 2017 FORD ESCAPE ECOBOOST SE? HMMM.

Star Body Works

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Marco and his team were great to work with, and they did a beautiful job on my baby!!!!read more

Based on my interaction with Star Body Works, I question their ability to repair Teslas at an…read moreaffordable cost. I dinged my rear door a few weeks ago - nothing major, but body work can be expensive. Tesla in the Bay Area gave me an estimate for $4,200. I thought surely the job would be cheaper in Southern Oregon since body shops don't have a captive market like Tesla, and Southern Oregon labor rates should be dramatically lower than the bay area. I guess I was wrong since Star's estimate was 50% more expensive than Tesla San Jose. Why? Star's estimate included significantly more labor hours, including for portions of the car nowhere near the site of the damage. That's a head scratcher. In addition, I suppose it's possible Tesla has access to technologies not available to Star, but this is body work on a rear door we're talking about - nothing requiring exotic technologies. Anyway, lesson learned. I'll take my Tesla down to the bay area for the work with the satisfaction that the work is being done by the manufacturer and I'll save over $2K in the process. Oh, one more thing. Star Body Works posts in public view their labor rates. Bonus points for transparency. That said, they have two sets of published rates - one set of rates for normal cars and one set for "Luxury & EV cars" which are about 35% more expensive than the non-luxury cars. Why? If these cars are more complex Star should simply use more labor hours than the simpler cars. Why charge a substantially higher labor rate for paint, body, mechanical, etc.? This makes no sense. These guys might be great. I'll never know. But if you own a Tesla (or perhaps a "luxury vehicle") you might want to look around for a quality job at competitive rates.

We Come 2u Mobile Road Service - Work on makes and models from custom painting to repairs

We Come 2u Mobile Road Service

(3 reviews)

Jeff, you did my girl wrong, and it's not ok to take advantage of females. Imagine if she didn't…read morehave me to talk "tech" with you. Hate to say it, but the guys a hack as a mechanic. He might be a good motorcycle painter, I have no idea, because we didn't need a motorcycle painted. But, he doesn't know what a crankshaft pulley is, or how to work a floor jack to support an engine when you remove the side motor mount to swap a serp belt on a Honda in the driveway... He's just trying to get the trip charge and diag fee. I waited a few years before posting this, so if you can believe it, this is my more thoughtful, peaceful review trying to stick to the facts, and leave emotion out. The ones I started typing two years ago were more scathing. Want more details? Read on.... My girl's car broke down near Medford. Symptoms were a loud noise like a screeching belt, and smoke from under the hood, and a bunch of lights came on on the dash. I'm a shadetree mechanic, but I was in Florida, unable to help, so I went to work trying to find a competent mechanic. Obviously I knew it was a serp belt related issue. I called him, and he talked a great game on the phone! We discussed that it could be as simple as a bad belt, or possibly one of the accessories (Alt, PS pump, water pump or tensioner) locked up causing the issue. I understood. Of course, Honda has the serpentine belt setup where you have to remove the motor mount to install a new belt, and I get it. We discussed this (because I brought it up), and he said it wouldn't be a problem. He said there was a charge to come out and look (maybe $240? - some of that for travel expense), and then he could give us a more detailed estimate once he got his hands on it. He confirmed he has lots of parts suppliers so once he got it diagnoses, he should be able to get 'normal' parts same day. I get it, you don't know what you've got until you get into it. I gave the green light for the diag, and asked him to call me when he got there so I can make the call. Long story short, he came out, cut the serp belt with a knife (he didn't think of cutting it off - I had to ask him to do it), spun the acessories, and said he didn't feel any issues with the accessories, but he couldn't be sure there was not a problem with them (fair). After cutting the belt he said the Alt, water pump, and PS pump turned easily, and the tensioner had a little play but he didn't think it was a major issue.Where I knew he was a hack, is he said he thought the issue was the oil pump pulley. Reason being, it was the only pulley he couldn't turn by hand. I was like.... "Do you mean the ... CRANKSHAFT?". He's like, yeah, the one that drives the oil pump. Still thinking he's competent, I asked him if it would turn with a socket, and if it turned smoothly.. He's like "I don't know I tried to turn it by hand.. Lemme try with a socket". He said "yeah, the oil pump pulley does turn with a socket... ". I'm like "Is it turning smoothly, or does it feel 'chunky'?" (I've figured out he's clueless, so I'm treating him like a 10 year old with a ratchet..) He says it turns smoothly.... That's when he told my girl he wouldn't be able to put it back together because he'll need a lift to install a new belt on account of the engine mount.... Man, I could do that **** on my back in the driveway with a $20 Harbor freight bottle jack! If I wasn't thousands of miles away... He recommended she have the car towed to his "friend" that has a full shop with a lift to install the belt. Yeah, no thanks. So, He understood the job clearly, We discussed the specific issue of needing to remove the motor mount to install a new belt, and that was the reason he gave for not being able to do anything more than cutting the belt off with a darn knife and spinning the pulleys by hand. NOT TO MENTION, HE DOESN"T SEEM TO KNOW WHAT A CRANK PULLEY IS. To his credit, he was extremely effective at confirming what I told him on the phone, and making sure that my girl's car was LESS able to move under it's own power than when he arrived, and fleecing her out of a few hundred bucks. I bet he gets a lot of "trip charges" and his friend with a real shop gets plenty of referrals. I've worked in the auto industry off and on for many years, and every painter I've ever met ain't right in the head. I think it's all the fumes. This one's no different. Total joker. If anyone really understands how to wrench, I expect all the things I've said will be a fun comical read. For us, it was just a waste of time and money. That's why I never trusted mobile mechanics. There's a reason they don't have a physical shop. I was going to let it go, but my girl asked me to post a review because she said I write good reviews, and she was worried other females might get taken for the same ride. The summation of this saga was we got the car towed ($$$) to another mechanic, who put a new serp belt on the car, and it drove 4000 miles to FL with no more issues....

Very quick arrival very knowledgeable and works with you! I'm so glad to have had the opportunity…read moreto go through wecome2u road service fixed my problems and had me on my way in 30 minutes or less thanks Jeff .

Pacific Auto Body - bodyshops - Updated May 2026

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