Excellent service. Kyle really took the time to explain the…read moreprocess of cleaning and maintaining my pool. He was friendly, efficient, and quick. I absolutely recommend him.

Had Kyle out to clean and treat the pool. Looked like it was going well. I decided to have him…read morereturn to close it it took off of work to meet him and talk to him to see who I was hiring. 3pm no show no text no phone call so I text him he said he got stuck on a job and couldn't make it he could do it the next day. I decided to delay the closing due to algae and wanted to clean it up first. He got a little angry and said if I pay for the closing in full he would clean for free well im not paying for services that are not done yet. I decided to move on and ask for my $50 deposit back and he got very defensive saying I messed with his schedule and im messing with his money meanwhile he was a no show no text no phone call just didnt show up on the date he provided. Apparently his time is valuable but his customers aren't valuable. He ha yet to refund the money and I have received no response about it. I'm sure I'll get a response from the review blaming me for canceling but like I said he was a no show no text no phone call he couldn't make it i did not cancel on him. I even said ok let's try again and come tomorrow and vacuum. He couldn't give me a quote just said an extra 50 wth does that mean. Reading other reviews I should not have gotten involved with him. Kyle keep my $50 and enjoy it ill pay more money for a more reliable company.

Ryan is the best, he is great at what he does but he is just so nice to work with too. We were new…read moreto having a pool this year and the one we started with was literally a swamp. He took green to clean to a new level staring with the bullfrogs and tadpoles. He did it all so quickly that we were able to enjoy the pool all summer. Thank you Ryan. I would recommend you to anyone.

From the owner: Reliable, hassle-free pool and spa repairs. Heaters, pumps, filters & more—done right the first…read moretime. Fast diagnostics. Fair pricing. 5-star service. Call now to book your service!

Lilly Pool and Spa has been great to work with. We are new pool owners, Jim and staff have been…read moregreat to teach us about our pool and equipment. When we bought the house, the pool equipment needed lots of work- Jim was able to help us figure out what order to repair everything in the most cost effective manner. Lilly is always available for my many phone calls on what I should do next.

Stay away! did not do contracted work, owner screamed vulgar language at me on phone when…read moreconfronted. Loose cannon and no clue how to open pool. Horrible situation. Left with a mess valves in wrong positions only to have pump running red hot on verge of burned up, I would not let this outfit near your pool, you have been warned We are in Downingtown not where this says wasn't correct

Pablo was prompt, organized, professional, personable, and very efficient…read more He was reasonably price, and he went above and beyond to ensure that our pool looked great and worked well - even though that meant working through a period of rain. He was a pleasure to work with, and we highly recommend him!

We just got a pool installed by Pablo and his crew. They were professional and very nice to work…read morewith. I would highly recommend!

DO NOT USE THIS COMPANY OR YOU WILL REGRET IT!!! PART 2…read more UPDATE. The business owner Tracy has attempted (AND FAILED) to do damage control by responding to my original horrible review EVEN THOUGH SHE HAD ALREADY RESPONDED TO ME ON THE PHONE...so there was no reason to respond to me online here...ONLY to try to twist the story and do damage control. Sad. She knows that YELP doesn't allow US CUSTOMERS to respond to the business owner's reply and that they get the last word on here, so they make it try to appear as though the customer is wrong or being unreasonable...so I am posting again to let everyone know how full of it these business owners are and how they are clearly trying to save themselves from ANOTHER horrible review, because they have MANY. See my original review below (I have attached a screenshot) or just go to the original post for it AND their reply (Yelp doesn't allow that many characters here to post it all). And why am I going through this trouble? To make sure that you good people out there do not use this company and end up going through what we did with them. So now for my reply to the business owner's response to my original post. TRACY SAID "You contacted us twice on July 12th regarding an issue with the heater not working and the water not flowing from the spa to the pool. Our associate spent time on the phone attempting to help you troubleshoot the valve positions and asked that you call us back if the issue continued. We did not hear from you again until the morning of July 14th." Wow, Tracy...you keep making yourself look worse and worse...what actually happened was that I contacted YOU on Saturday and spoke to your associate TWICE and had to waste a ton of time on two different calls troubleshooting the problem and NOTHING he told me to do actually worked, completely wasting our precious time. And the reason you didn't hear from me AGAIN is because my SECOND call had been a 10 minute call that was made at 3:54...AND YOU CLOSE AT 4pm!!!! AND your business doesn't open again UNTIL MONDAY MORNING!!!! So I actually have to tell YOU what YOUR business hours are AND when you are open and closed??? YOU ALSO SAID "The cleaning and chemical balancing services you were charged for were completed as scheduled, in accordance with our service terms." Well, Tracy...again...in accordance to service terms, and for a visit to be "COMPLETED AS SCHEDULED", YOU ACTUALLY HAVE TO SET THE POOL SYSTEM VALVES & SETTINGS CORRECTLY PER YOUR OWN INSTRUCTIONS (NOTES AND PHOTOS)!!! If you didn't do that, you DID NOT "complete as scheduled"!!! If the valves and system were not RETURNED TO THEIR ORIGINAL AND PROPER POSITION, you did not "COMPLETE AS SCHEDULED". If YOUR SERVICE VISIT and carelessness caused MULTIPLE ISSUES with our pool systems, then YOU DID NOT "COMPLETE AS SCHEDULED"!!! And this is all on top of the fact that because of what the technicians did, our system was malfunctioning FOR DAYS!!! "Complete as scheduled" means that you did what YOU WERE SUPPOSED TO DO...and PROPERLY". Which you did NOT do. Yet, you STILL charged us FULL PRICE WITH NO DISCOUNT AT ALL for that service AND all the aggravation and inconvenience you caused us, YOUR CUSTOMERS, as detailed in my original post. Once again, YOU DO NOT CARE ABOUT YOUR CUSTOMERS & all your negative reviews here prove it. And that's why we fired you and why you've lost SO many customers...and are getting so many bad reviews.

i took care of my pool for 30 years so had basic knowledge. my neighbors are a good bit older than…read morei am and had problems with a new pump that i couldn't figure out bc of blue tooth technology.... ugh Kyle and younger co-worker were so helpful, kyle over the phone on first attempt to get it running. and then i met them at the pool for a hands on lesson ! i cant thank them enough for their patience. kathy compton

I'm not very knowledgeable about pools or their repairs and up keep but Mr. Flores was kind,…read morecourteous and always willing to explain things to me if I had questions. Not only did his workers do an amazing job but they always showed up on time and were well organized and cleaned up very well after themselves. I really appreciated that. The work ethic is astounding and their dedication to their job shines through when you see the finished product. I would recommend Flores Pools to all my friends and family since they offer great customer service, in Spanish and English!

From the owner: Flores Pools is a complete pool & spa renovations and pool service company that strives to build,…read moremaintain, and service quality inground swimming pools in residential homes as well as commercial pools. Call for a free estimate on any renovation. Flores Pools also offers a wide variety of services. Free estimates on all services. Our Services Include: *Swimming Pool Openings & Closings *Valet Services (Cleaning) *Equipment Repair/Replacement (Pumps, Heaters, Filters, etc.) *Skimmer Replacement *Tile Repairs *Pool Renovations (Tile, Coping, Plaster, Decking, etc.) and much more!

We can't thank Doug and Chris enough for helping us get our pool up and running! Friendly,…read moreknowledgeable, patient and caring are just a few words to express how we feel about them. We can't thank you enough for everything, and look forward to working with you!

This is our 2nd year using JC to close our pool for the season and they are fantastic. They are…read morefriendly, professional, work quickly, and even provide a little entertainment while they sing and dance to their music while they work. They even turned off and rolled up the garden hose when they were finished. Thanks for the great work.

I highly recommend Ultimate Pool Service. Brandon is truly the best - honest, reliable,…read moreresponsible, professional and knows a good deal about pool maintenance. We have used this pool company to manage our inground pool for a while and the pool is cleanest it has ever been and thankfully issues free. It is all thanks to Brandon's diligence and good care. So happy to have found and tried his company. The quality of service is always excellent, response times are swift and prices are very reasonable. Five stars without a doubt! Thank you!

He was fantastic and helpful on the first visit. We followed his recommendations and after that had…read moreour water tested go get an accurate reading. Sent him the results and he replied that he was not coming back. So would not recommend

How in the world is my signing a contract and giving a credit card to pay for that service is not…read morecounted as a purchase is beyond reason. You choose not to run the credit card until the pool is closed and has no bearing on my PURCHASE. You could have easily run a $50.00 charge on my card as a deposit on that closing. I was not asking for you to make an exception, only to count the signed contract as a purchase, which it is a purchase whether you run the card today, tomorrow or next month. Tell me how that is not a purchase! Do you really want to lose a customer over a poorly executed policy?

Constant blame put on customer and not their products . We bought our pool 11 years ago and every…read moreyear there is an issue . Last year they told us we needed a new liner . They installed it and left wrinkles and you can actually see it pulling out of the wall . They told us it was our fault because we had a retaining wall and too much landscaping . Mind you . The landscaping was there when they installed the pool . They take absolutely no accountability for anything ! We have no water issues anywhere . They lie and cheat . Don't use them

Very poor responses, took over a year to complete our pool, then could not complete and gave us…read moreanother name and was charged again. Horrible.

We hired this company for many years. But after a good 4 years the company started to become…read moreunresponsive and unreliable in fact, the company would not respond to me or my husband but when my daughter (14) messages the company they responded right away?! We are not happy with our pool not being open for the first week of summer!!