Ryan is the best, he is great at what he does but he is just so nice to work with too. We were new…read moreto having a pool this year and the one we started with was literally a swamp. He took green to clean to a new level staring with the bullfrogs and tadpoles. He did it all so quickly that we were able to enjoy the pool all summer. Thank you Ryan. I would recommend you to anyone.

From the owner: Reliable, hassle-free pool and spa repairs. Heaters, pumps, filters & more—done right the first…read moretime. Fast diagnostics. Fair pricing. 5-star service. Call now to book your service!

Stay away! did not do contracted work, owner screamed vulgar language at me on phone when…read moreconfronted. Loose cannon and no clue how to open pool. Horrible situation. Left with a mess valves in wrong positions only to have pump running red hot on verge of burned up, I would not let this outfit near your pool, you have been warned We are in Downingtown not where this says wasn't correct

Lilly Pool has serviced our pool for many years, and has always provided top notch service…read more Recently, our pool heater malfunctioned and Lilly Pool immediately supported our warranty claim and picked up and installed a new heater in 24 hours because they knew we were going to have a party. JIM and crew are totally ethical, extremely responsive and really care about the customer.

My wife and I stopped in 4 weeks ago and asked for a pool heater install quote, they gave us an…read moreestimate. Was told the electrical had to be installed first. No problem I told them, I called 3 times over 3 weeks to place the order and was told someone would call me back. Never returned any of my calls. Spoke with them today, 9/4/24 and a very rude lady told me sorry we are closing and hung up on me. WOW nice way to treat a future customer. We had stopped in the past to buy pool supplies and we were treated like we were invisible even then. Guess, we did not learn the first time. They treat customers like we are an inconvenience/bother. We wanted to give them the sale instead of the big competitor in Exton. We will never go to them again, would rather spend $2000 more with Leslie's or Great Valley. We don't own some old crappy pool, that's how we felt dealing with them.

Do not use for pool service. Pacer/General manager does not stand behind the work when done…read moreincorrectly and in fact will assume client is wrong and will argue complaints for inadequate service. I've used this pool service for 5 years, have spent a lot of money there, and never had an issue with in store personnel. I complained about pool opening and closing being done incorrectly and asked for a portion of a return given the service team did not complete the job. My money was NOT returned and instead I received a rude and pretentious response from the General Manager, Frani. If you need something from the store- I guess it's okay, but they need to get rid of Frani who is turning away loyal paying customers. Check out the letter I sent and the response received. Do you want to work with Frani?

Pablo was prompt, organized, professional, personable, and very efficient…read more He was reasonably price, and he went above and beyond to ensure that our pool looked great and worked well - even though that meant working through a period of rain. He was a pleasure to work with, and we highly recommend him!

We just got a pool installed by Pablo and his crew. They were professional and very nice to work…read morewith. I would highly recommend!

DO NOT USE THIS COMPANY OR YOU WILL REGRET IT!!! PART 2…read more UPDATE. The business owner Tracy has attempted (AND FAILED) to do damage control by responding to my original horrible review EVEN THOUGH SHE HAD ALREADY RESPONDED TO ME ON THE PHONE...so there was no reason to respond to me online here...ONLY to try to twist the story and do damage control. Sad. She knows that YELP doesn't allow US CUSTOMERS to respond to the business owner's reply and that they get the last word on here, so they make it try to appear as though the customer is wrong or being unreasonable...so I am posting again to let everyone know how full of it these business owners are and how they are clearly trying to save themselves from ANOTHER horrible review, because they have MANY. See my original review below (I have attached a screenshot) or just go to the original post for it AND their reply (Yelp doesn't allow that many characters here to post it all). And why am I going through this trouble? To make sure that you good people out there do not use this company and end up going through what we did with them. So now for my reply to the business owner's response to my original post. TRACY SAID "You contacted us twice on July 12th regarding an issue with the heater not working and the water not flowing from the spa to the pool. Our associate spent time on the phone attempting to help you troubleshoot the valve positions and asked that you call us back if the issue continued. We did not hear from you again until the morning of July 14th." Wow, Tracy...you keep making yourself look worse and worse...what actually happened was that I contacted YOU on Saturday and spoke to your associate TWICE and had to waste a ton of time on two different calls troubleshooting the problem and NOTHING he told me to do actually worked, completely wasting our precious time. And the reason you didn't hear from me AGAIN is because my SECOND call had been a 10 minute call that was made at 3:54...AND YOU CLOSE AT 4pm!!!! AND your business doesn't open again UNTIL MONDAY MORNING!!!! So I actually have to tell YOU what YOUR business hours are AND when you are open and closed??? YOU ALSO SAID "The cleaning and chemical balancing services you were charged for were completed as scheduled, in accordance with our service terms." Well, Tracy...again...in accordance to service terms, and for a visit to be "COMPLETED AS SCHEDULED", YOU ACTUALLY HAVE TO SET THE POOL SYSTEM VALVES & SETTINGS CORRECTLY PER YOUR OWN INSTRUCTIONS (NOTES AND PHOTOS)!!! If you didn't do that, you DID NOT "complete as scheduled"!!! If the valves and system were not RETURNED TO THEIR ORIGINAL AND PROPER POSITION, you did not "COMPLETE AS SCHEDULED". If YOUR SERVICE VISIT and carelessness caused MULTIPLE ISSUES with our pool systems, then YOU DID NOT "COMPLETE AS SCHEDULED"!!! And this is all on top of the fact that because of what the technicians did, our system was malfunctioning FOR DAYS!!! "Complete as scheduled" means that you did what YOU WERE SUPPOSED TO DO...and PROPERLY". Which you did NOT do. Yet, you STILL charged us FULL PRICE WITH NO DISCOUNT AT ALL for that service AND all the aggravation and inconvenience you caused us, YOUR CUSTOMERS, as detailed in my original post. Once again, YOU DO NOT CARE ABOUT YOUR CUSTOMERS & all your negative reviews here prove it. And that's why we fired you and why you've lost SO many customers...and are getting so many bad reviews.

i took care of my pool for 30 years so had basic knowledge. my neighbors are a good bit older than…read morei am and had problems with a new pump that i couldn't figure out bc of blue tooth technology.... ugh Kyle and younger co-worker were so helpful, kyle over the phone on first attempt to get it running. and then i met them at the pool for a hands on lesson ! i cant thank them enough for their patience. kathy compton

How in the world is my signing a contract and giving a credit card to pay for that service is not…read morecounted as a purchase is beyond reason. You choose not to run the credit card until the pool is closed and has no bearing on my PURCHASE. You could have easily run a $50.00 charge on my card as a deposit on that closing. I was not asking for you to make an exception, only to count the signed contract as a purchase, which it is a purchase whether you run the card today, tomorrow or next month. Tell me how that is not a purchase! Do you really want to lose a customer over a poorly executed policy?

Constant blame put on customer and not their products . We bought our pool 11 years ago and every…read moreyear there is an issue . Last year they told us we needed a new liner . They installed it and left wrinkles and you can actually see it pulling out of the wall . They told us it was our fault because we had a retaining wall and too much landscaping . Mind you . The landscaping was there when they installed the pool . They take absolutely no accountability for anything ! We have no water issues anywhere . They lie and cheat . Don't use them

I'm not very knowledgeable about pools or their repairs and up keep but Mr. Flores was kind,…read morecourteous and always willing to explain things to me if I had questions. Not only did his workers do an amazing job but they always showed up on time and were well organized and cleaned up very well after themselves. I really appreciated that. The work ethic is astounding and their dedication to their job shines through when you see the finished product. I would recommend Flores Pools to all my friends and family since they offer great customer service, in Spanish and English!

From the owner: Flores Pools is a complete pool & spa renovations and pool service company that strives to build,…read moremaintain, and service quality inground swimming pools in residential homes as well as commercial pools. Call for a free estimate on any renovation. Flores Pools also offers a wide variety of services. Free estimates on all services. Our Services Include: *Swimming Pool Openings & Closings *Valet Services (Cleaning) *Equipment Repair/Replacement (Pumps, Heaters, Filters, etc.) *Skimmer Replacement *Tile Repairs *Pool Renovations (Tile, Coping, Plaster, Decking, etc.) and much more!

I would leave 0 stars if I could. This is one of the most unethical and overpriced companies I've…read moreever dealt with. Communication was poor throughout the entire process, and the overall experience was extremely frustrating. I strongly recommend looking elsewhere if you value transparency, fairness, and professionalism. Save yourself the frustration and go somewhere else.

We had a leak in our hot tub and Called Honey Electric. He took one panel off, looked without a…read moreflashlight and said he couldn't find the leak. He then charged $300 for 10-15 minutes of work. He also said I needed a new cover and it would be $1,200. No thanks. We called another repair guy. He took all the panels off, found and repaired the leak. It took about 2 hours and he charged about the same amount. It's been 3 days and we haven't had any leak.

We are new home owners AND I've never had a pool in my life. When we opened the pool for the first…read moretime, the liner was ripped in 5 places. Skowoods walked us through what we needed to do, they squeezed our service in in a very timely fashion. They completed the work quickly in a quality fashion. They even arranged the water delivery for us. They then gave us a maintenance tutorial, left us with the chemicals we'd need, and set aside the tools we'd need at the shop so I could just pick them up the next day. I highly recommend this family run business!

I can't begin to fully express how unprofessional this company is. Prior to purchasing a new home…read moreand having never had a pool I was advised to contact the company who closed the pool to assess the condition, they wouldn't return the calls. After moving in, the owner answered and when I said I wanted to speak with him about opening my pool as the new owner with no experience and he learned my address, his first response was about existing pump problems! When I called him out on not returning the calls, he said if he could open my pool in April he would sort it all out so an appointment was made for Tuesday, 4/17 and he indicated he would call the day before to tell me the time of arrival. I didn't hear from them by 4 pm on Monday so I left a message..no show on Tuesday. Get a random message on Wednesday at 12:17 pm that they were at my house but couldn't find anything so they would schedule another day..okay, first...both my husband and I were home..no one came to the door, when I called back and said the appt. was Tuesday, he said it rained on Monday and they don't work Mondays and when I asked how would I know that?? No lie, he told me to find another service and HUNG UP ON ME!! I'm glad a small business must be doing so well that they can treat people so poorly but if I have anything to say about it, no one I know or can reach out to will ever want to use them again!