AVOID THIS SHOP AT ALL COST. I had a TERRIBLE experience with this auto shop. First of all, the owners had lied to us about the total cost of glass repair when he gave us his "quote" and we ended up paying more. Secondly, when they later confirmed that they could bill ICBC instead for my repairs so that I wouldn't actually have to pay anything out of pocket, they failed to do so somehow in the end (for which reasons were not provided) and did not take any responsibility for it. We ended up paying $450 out of pocket which was money that I definitely did not need to spend if they had properly handled my case. When I had confronted them about everything after (mostly confused with the situation and just looking for an explanation), the owner's son did not try to listen to my inquiries. Instead, he told me he will refund me, BUT I have to bring my car back so that he can break my glass again. HE WOULD ONLY PROVIDE A REFUND IF WE LET HIM BREAK OUR GLASS. He said "if I give you back the money and you don't let me break your glass, then we are idiots". He was extremely condescending and demeaning. I cannot believe that this business still exists if they treat their customers with absolutely no respect! Do not rely on them to do a proper job on your car - save the trouble and go elsewhere for better peace of mind! read more