I have been using this business for a year and a ha,f now and am completely satisfied with the…read moreservice and the price. WOW!! When was the last time someone said that about a mechanic. I highly recommend this business if you own a Volkswagen product as the owner has more than twenty five years specializing with this type of car. Call long in advance for an appointment because they are SUPER BUSY

Always so helpful and honest. Prices are very reasonable and there's nothing better than the piece…read moreof mind of your car being in good hands. I recommend them highly. Thanks joe.

Good service , Friendly customer service and good price. Thank you…read more................................. I definitely recommend them.

Dave and his crew at Hyack Excel Tire saved the day!…read more We drove up from California in our brand new car to spend the holidays with out family here in Vancouver. Two days ago, the tire pressure in our right rear wheel was low. After filling and checking again overnight, we did indeed have a slow leak. We went to one of the larger tire shop chain stores, and they found a screw that had lodged near the inside edge of the tire. They said that it was in an unpatchable section of the tire, and we had to replace the tire. After taxes, it would have been $550! The major cost was in the tire, so we figured we would get the tire done closer to my in-law's place in New West so that we could just drop off the car for the day, then pick it up after it was done. We found Hyack on Yelp, and quoted a slightly lower price for the job. I brought the car in so that they could inspect it in-person. Dave took a look at the screw in the tire, and he said, "I think I can patch this." He said that he's seen this type of screw before (must be common occurrence with all the construction in New West or something) and that these were typically short, so the puncture was probably small. Dave said that he would have his guys take the tire off and look to see if they can patch it. If they couldn't, we would go with Plan B and order the new tire. We left the car for a couple hours and then Dave called and said he was able to patch it. As he suspected, it was a short screw, and the puncture on the inside was actually in the flat part of the tire where he could secure a patch. All together, $45 for the patch! Definitely saved us from replacing a brand new tire with another brand new tire! How is that for honesty? I would absolutely recommend Hyack for their reasonable prices, honesty and quick turnaround. And for the person who thinks that he can get a patch for $10, good luck. Maybe if you bought your tires from that shop, they would do it for a discount, but $10 hardly covers the labor. $45 was very reasonable. The large tire chain was going to charge us $56 and the dealership $150. Thanks Hyack! You saved our trip!

It's update time! Found myself unemployed and decided that was the perfect time to get the car…read moretuned up for summer road trips. I'm only half joking - I had a job by the time I made the appointment, but hadn't started just yet... but I digress. Here's the deal. There are three reviews below that "aren't recommended" but I believe each and every word. The guys at Dependable are just that. Dependable. They are honest, forth coming, and they work fast. After they told me I didn't need pads, I thought it would be a good idea to get them looked at again after the last 8k kms. Turns out needed the front done, but not the back. All in with an oil change was far less than I expected, but done in a very timely manner.

Will not take my car anywhere else; 20 yr customer. As a…read moreresult, I have enjoyed,honest and, DEPENDABLE! customer service.

I have been going to Decker's since 1979 when they were located a few blocks from their present…read moresite on Gilley. Always honest, always helpful and always prompt with repairs.

This WAS a GREAT local shop for years when the senior mechanic worked there, but he left last year…read moreand now it's really not up to its former standards. Unpleaseant receptionist and very young mechanics. Recently had my Forester in for an overdue maintenance. A number of lights not repaired, but apparently they all failed at the same time a few weeks later ??? Obviously did not check the alternator which must have been on its last days IF checked. It is now in another shop for replacement....engine filthy with no attempt to provide basic wipe down that usually showed the area had been inspected for problems. Charged me $600 for very shoddy work and 3.5 weeks later the alternator was toast and battery very low. Receptionist? Hey lady, we checked everything 3.5 well ago and all was working well...how should we guess the alternator was failing...you mean by checking the battery and the alternator? Guy at the desk says NO Potential Problems when they did a "full regular check up" but the shop now replacing the alternator has found a number of basic things overdue for repair ..again the car" just happened to need more work" after the $600. bill ? Ive been using Deckers for 10 years and had nothing but EXCELLENT SURVICE and a great neighbourhood shop that was recommended by my neighbour when we moved to Burnaby. Head mechanic quit when the staff turnover happened and I'm doing the same. Zero Customer Satisfaction. This shop has been repeatedly targeted over the last few months by theft attempts so reception agrees it's not safe to leave your keys overnights / just get it in ASAP in the morning. Once the " regular maintenance at $600." was completed, all at the unhappy parts formed a complaints union but they took too long ( 3.5 weeks) to figure out who was on the committee so it's all their fault nothing will be done at the shop to bring service up to normal expectations. SUV must have really enjoyed the time off from it's usual hard driving within a 15 mile range from our house to : dog food store in East Burnaby: to Byrne Road Park ( 8 minute drive from our house) : to go for a long daily dog walk, stopping on the way there or back at Save On for groceries. We avoided Covid like the Plague it is so virtual NO trips anywhe Warning : beware shops who don't guarantee their inspections and work for even one full week. How the Mighty have Fallen is the now the warning! I am a full time caretaker wife with zero car knowledge . The good news is that I can now tell the Alternator from the battery and how to open the front hood and I know thanks to BCAA tow truck mechanics, that the little front warning red battery sign means " it the Alternato Lady, Not your Battery ‍! Yes its tired, but you can replace it after you get the new Alternator. It's not Brain Surgery. Anyone with a great shop in the South Burnaby area willing to share yours ?

Roberto took time to fix my daughters car with no appointment. Had it towed to his shop. Honest ,…read morefair price and genuinely concerned. Highly recommend.

Excellent prompt service. Honest diagnoses. Great prices. Repeat customers are rewarded.read more

Terry has saved me money twice by pointing out repairs that were not needed. His prices are fair,…read moreand service is completed in reasonable time frames

I made an appointment with the Chinese man to have my rear brake light repaired (new bulb) and to…read morehave my tire pressure checked. When I went to the appointment, only an older Indian? man was there. He is so rude and arrogant, replaced the battery in the brake light, complaining all the while, and refused to check my tires. Said the other person should not have made an appointment to have this done, and he was too busy. After awhile he said he would do my tires and then started yelling at me. I didn't want him touching my tires, so I thanked him and left. This is the second time I have had a problem with this man. A few months ago I made an appointment to have my car serviced, and he never wrote it in the book. The Chinese man who was there at my appoinment time, was very nice, and did service my car, even though it was not written in the book. Very embarassing. I was a good customer, and always paid my bill and I was happy with the Chinese man's work. After my experience today, I will never go back there. I might add that I am a senior (78) and if this is how he treats seniors, how do he treat others?

I've been to many auto maintenance shops but this place is by far the best. Exceptional service and…read moretons of knowledge coming from a lot of experience. Christina and Joe runs the shop and they provide genuine feedback and advice. They never try to up sell you for anything that is not necessary, instead they will actually take their time to go over the conditions of the car with you, explaining what's good or what is recommended. I have been taking my cars to them for several years now and every time I get it maintenance, I can definitely tell the difference in how the car runs. Unlike other shops, they try to provide more of a personal rather transactional relationship to their customers. Referred few of my friends to go here and they also love it. Highly recommended especially if you're someone who doesn't know anything about cars. Also recommended for anyone who actually cares about their car. It's a no brainer 5 star!

I took my car in needing front end work that I didn't have time to do myself. A wheel was out of…read morebalance and I wanted an alignment and had a sound from my front end I couldn't diagnose. Get a call a couple days later saying the sound is my struts so they need to be replaced. I said to go ahead get a call a day later then it was suppose to Be completed and they broke a bolt which is common with my car but they say it's more labour. I'm more or else ok with it so I get my car back a day later than told which is fine but there was no alignment done because they don't actually do alignments there which I wasn't told even though I specifically asked for One.since I don't drive it often I didn't notice the noise is still there and the out of balance wheel is better but still shakes and my car doesn't drive any better than before the new struts were installed I don't feel they fixed anything. Nothing. The price was way more than it should have been as well they wanted almost 1000 for struts That I'm Pretty sure we're fine but since I paid cash it was less. Which is a little shady... this is a few months later now and I Just got my Wife's struts done at a different shop and she paid less than 200 dollars for labour and we bought the struts to get installed .I wouldn't recommend this place at all this place didn't fix the problem I had and charged me for things I didn't need. I don't think they even drive the car to find the problem just charged me the most expensive they could and didn't fix the problem which I took elsewhere. This place is a rip off 0 stars

I would never trust any other mechanic. Stuart is so helpful, personable, honest and fair priced!…read more He has helped me inspect so many vehicles to find one that was in good condition before I bought it. He never charges more than you need and is very timely and has good quality work.

I don't usually write reviews for auto repair but I felt I should give two thumbs up to Stew fire…read morelooking after my kids car problems. The right solution at the right price.