The most recent review for this shop appears to be from nearly 10 years ago, and my experience suggests that customer service and operational capacity may have declined. The repair itself was completed and the quality of the work was acceptable. but the handling of my vehicle raised serious safety and ethical concerns. When I picked up my car, I was not informed that the battery was dead. The battery had only been recharged enough for the vehicle to start and be driven off the lot. I was not told this, nor was I given the option to replace the battery at my expense. This meant I unknowingly drove a vehicle that was at risk of stalling shortly after pickup. This is a significant safety issue. Had the car shut down while I was on the highway or in heavy traffic, it could have resulted in a dangerous situation. The fact that this occurred during an ICBC repair makes it even more concerning. The overall experience felt rushed, as though the priority was to close my case as quickly as possible rather than ensure the vehicle was safe to return to the customer. While the repair was completed, the lack of disclosure, disregard for customer safety, and unprofessional communication are unacceptable. read more

My cheap but reliable car was almost written off due to a careless lane-changer but ICBC and ASC came through. ASC made it even better than it was before. And to my surprise, even the fuel door that I had replaced months ago but left unpainted, they went and painted that too while they were at it. read more

It's rare that I personally can give a 4-star, given the time it took over the Christmas holidays, which is understandable, to this industry as the costs can skyrocket out of nowhere. Luckily, being rear-ended didn't require paying any deductible but boy, my car sure took a major hit: almost $12,000 of damages...replacing entire rear bumper, and liftgate. They did a great job matching the paint to the rest of the quarter panel, and taking a thorough test drive, which I highly recommend before ICBC says something lol, and no rattling or squeaky noises (knock on wood). But here's the extra star: the worker there fought hard to get a much nicer rental car at the time of drop-off, and understandably when you have Roadside Assistance...even before the other party reported.. Great service, a thorough vacuum and wash that would make most car cleaning services jealous. read more

Can't say enough good things about this company. They are thorough and caring. Excellent and fast work. Not only did they do all the required repairs, but they also buffed out a few minor scuffs at no extra charge. They then had the entire car detailed. They also gave me a clean new Toyota Corolla as a courtesy car. Highly recommended. 5 STARS! read more

Car was returned with a limited lifetime warranty on the work done, with a detailed interior and exterior, and work was most importantly done promptly especially considering the circumstances of the holiday season. The courtesy car was fuel efficient af, and brand new. If you're looking for an ICBC accredited repair shop in Richmond/Vancouver check this place out. read more

After shopping around my repair job to several big-name shops around town, I decided to leave my Honda Civic at ASC Collision for them to repair my damaged rear bumper. They did an excellent job, my bumper came back looking brand new, and they certainly went the extra mile with the service they provided. They also gave me by far the best deal to repair various dings and scratches that ICBC had labelled as "unrelated damage." Cathy at the front desk and Sam in the shop were exceptionally friendly and accommodating to my needs. ASC gets a definite thumbs-up from me. read more