P.C. Richard & Son

Both Jeff T @ Jeff I are the best along with the other employees. It's a family run business. I…read morepurchased a whole kitchen set along with hood. They are knowledgeable and know their appliances. I highly recommend Zemel's. Jimmy and Ellie

Wish i could give zero stars…read more Purchased a very expensive range. It took 4 months to arrive (2 months later than original estimate). After paying extra for installation, the installers kinked my propane line and installed the range without a rear leg. It cost me an additional $200 to have a plumber come and fix the propane line. The leg is still MIA. The range is a lemon. It's brand new and thermostats for both ovens need to be replaced as well as the fan motor. The ovens are smaller than the floor model I was told was the exact same size and where I tested the size of my sheets/pans. The griddle doesn't heat evenly the burners are terrible. I have asked to have it replaced due to the malfunctions but keep getting the runaround from the Zemels salesman. He wants to repair and blames the manufacturer for not replacing but when i contacted the manufacturer, they tell me that is solely up to the store. I have ok'd the repair because i have been left no other choice. A brand new, high end appliance should not need replacement of three major components right out of the box. What does that say about the quality and longevity of the rest of the parts? I tried to shop local but am getting the worst customer service ever for my effort. Next time I'll stick with Home Depot or Lowe's. Certainly not worth my $6,000! It has been 7 months since I ordered this nightmare and still no resolution. Hopefully Zemels will do the right thing and take this piece of junk back and refund my money. Otherwise I'm going to have to take legal action and nobody wants that. Hoping to update this with a positive resolution.

Buzaid Appliance

4.6(12 reviews)

2.7 mi

A great appliance store! Professional and very knowledgeable about the products and installation…read moreprocess. Prices are competitive and the selection is very good. They go out of their wants ensure the customer is satisfied. We have bought a dishwasher and recently a washer and dryer. We are very satisfied with both the salesperson and the installers.

I spoke with Americo on the phone yesterday about the issue. He was knowledgeable and caring…read more Today we went in to see him and found the new refrigerator. I love the expertise of Buzaid's and the local charm. It's a staple I'm proud to be a customer.

My Samsung gas range

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Best Buy - Danbury

2.5(72 reviews)

0.4 mi

I'm updating my prior review from 2017. Back then I was dissatisfied with the fact that I was sold…read morecomponents I didn't require for my TV/sound bar installation. More recently, I brought my car in for a remote starter and the tech people in THAT department informed me my vehicle already had a factory-installed remote starter. They could have gotten away with installing the new device, but decided to be honest and refund my $269. My faith in Best Buy is now restored. Honesty is the best policy!

I'll give Best Buy credit where it's due--they're great at making the sales experience smooth and…read moreconvincing. Unfortunately, the customer service and support after the sale leave a lot to be desired. In January 2024, we purchased a high-end GE washer. I was a little hesitant since I prefer simpler, more basic machines, but my husband prefers the latest tech. Consumer Reports gave it decent reviews, and we purchased the extended service plan to cover our bases. We thought we'd be in good hands. Just over a year later, the washer stopped spinning. We contacted Geek Squad, and the technician who came out was courteous and professional. He said we needed replacement parts, which we ordered. When the technician returned, we were told the parts were incorrect. More parts were ordered, but even with the right ones, the repair didn't resolve the issue. At that point, we were told we needed a replacement washer. Unfortunately, our model was discontinued, so rather than a simple exchange, we had to pay the price difference for the new model and purchase a new five-year service plan--an additional $300 not long after we had already spent $900+ on the original machine. We called Geek Squad to arrange delivery and specifically asked them to note that the washer would need to be carried up two flights of stairs. We understand that's a tough ask, but we wanted to be upfront. Delivery day arrived after about a month of waiting without a washer. One of the installers immediately started voicing complaints about the stairs, which continued throughout the visit. He wasn't as difficult as a previous installer who claimed the machine wouldn't fit--despite a Best Buy rep having come to measure in advance and confirm that it would. A few hours later, the washer was in and running a test cycle. We even gave the installer a cash tip and some refreshments to show appreciation. Unfortunately, once it hit the spin cycle, it shook violently--clearly not level, which should have been addressed during installation. We went to return an unused part (which we were required to purchase) at the store and asked the Geek Squad representative if someone could come out and level it. He told us we'd need to call a number, as he couldn't help us in person without charging. He was polite and doing his job, but it was frustrating to be told to go home and make a phone call for help that could have been arranged then and there--especially since we'd paid for installation and an extended service plan. This entire experience felt like a series of dropped balls. From incorrect parts to long delays, extra fees, and avoidable installation issues, the process was exhausting. I would not recommend purchasing a major appliance from Best Buy if you're expecting reliable after-sales support. The in-store team is generally friendly, but they're limited in what they can do, and the larger system seems to prioritize process over people. As for Geek Squad, I understand the job can be tough, but consistent negativity from technicians doesn't inspire confidence. In short, for anything more than a basic, inexpensive item, you may want to look elsewhere.

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Lowe's Home Improvement

2.3(68 reviews)

0.4 mi

This is a typical Lowe's. Clean and organized store. Plenty of parking. The employees are mostly…read moreknowledgeable. There is a locker pickup to the right of customer service for online orders.

Pretty crappy! Before you buy a toilet seat at this store, be sure that you make one of their…read moreemployees confirm the color of the toilet seat. The colors are not marked on the boxes for some unknown reason, except maybe they want you to buy two seats. You cannot tell if these seats are white or off-white under fluorescent light and if you open the product and take the cellophane off, you cannot get your money back even if it has not been used. One cannot tell what color these are under this fluorescent light and the poor lighting around this store . At $59 for a toilet seat, you're stuck with that. You can't even tell what color it is until you remove it and even then it's difficult to tell. There is no notice of this fact where these products are located. There is no notice of this fact where these products are located. In addition, these seats are much cheaper on Amazon.

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Best Buy Danbury

2.8(9 reviews)

1.1 mi

No matter what Samsung tells you or what Best Buy tells you, they are not an authorized Samsung…read morerepair center. Despite both Samsung and Best Buy claiming they are not, Best Buy even has it on their website that they are. The people in The Geek Squad Department can not access Samsung's system in order to do repairs, preventing them from being able to work on Samsung products. Wasted my time driving over an hour away for a supposed repair center that both Samsung and Best Buy's call centers claim could resolve my issue, and that was not true in the least bit.

super duper helpful in so many ways!!! Brianne, a superstar,…read morehelped my kooky Mom get her save on! So important, especially cause I am typing the FIRST review for BEST BUY DANBURY on my brand new Mac!!!!!! Nicander and Will get kudos and a couple of them stars too. Gosh, so much better than the ghetto Best Buy in Emeryville. Sorry, and it's true!

The Home Depot

1.9(71 reviews)

0.1 mi

They didn't have what I wanted in stock. When I called the manager, he told me to check the…read moresupermarket. I was shopping for faucets?

I ordered a clothes washer and dryer in the store; the sales person was knowledgeable and very…read morehelpful. The appliances were delivered on time and the delivery men were polite and efficient. They hauled away my old appliances with no problem, and Home Depot's cost for haul-away was the standard industry fee, as were the costs of the washer and dryer. I will continue to refer first to Home Depot for home appliances, etc.

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Joseph Cote

3.7(18 reviews)

2.9 mi

The front left burner of my Vikings cook top was mis aligned…read more The service call department has been very responsive. They have arranged technician Eric Hoetjes to come to help. Eric Hoetjes has fixed the problem and he has also cleaned the other three burners as well. Highly appreciated the service Joseph Cote and Eric Hoetjes have provided.

if I could, zero stars would be a option. Son, Jonathon shows up an hour early, unapolegtic & not…read moreinterested in even seeing the job, rude as I've ever experience, chip on his entitled young shoulder, insulting, and would never recommend if he was the last Sub-Zero repair man on the planet! He shouldn't be allowed into enter anyone's home or work w the public!

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We installed a new condensate pan heater.

This is a new Condensate Pan Loop Heater Tube.

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John's Appliances

3.0(2 reviews)

1.7 mi

Owner is the one who fixes your appliance. Probably the most knowlegable in the area. The place to…read morego to if you want something fixed right the first time. Ask for pricing in advance. Some things are not worth fixing. He will tell you so. Honest but not inexpensive. I have used this business over 20 years. Still my go to service person.

The old man is a rude, miserable, unprofessional. Waited…read morealmost 2 weeks for them to "get parts in" for my dryer that they hadnt come to diagnose yet. Told receptionist specifically to inform old man that he is to pull around back as a courtesy to him so he could get to and from his truck more easily and so he wouldn't have to remove his work boots. This little appliance company is the only business I ever heard giving a 5 hour window... He came to my front door, I told him he needs to remove his dirty works boots because my toddler plays on our floors in our house. He sucked his teeth and then claimed his boots are "squeaky clean". When I told him he needed to drive around back he shook his head in disgruntlement. When I went to tell him what I had found wrong with dryer, he cut me off saying that it was in his service PO... Guess he must have missed the note telling him to drive around back... or his receptionist is just as worthless and didn't add the note after I ensured twice that she would get the message to him.

Sears Parts & Repair Center

1.5(2 reviews)

1.0 mi

So I have a 6 month old Thor gas oven that's under warranty from Home Depot. It doesn't work. Thor…read moresets up the repair through this outfit. Schedule an 8 hour window yesterday. Lose the 500$ and stay home. No one shows. Reschedule the next day. It's now 3. Lost another 500$ by staying home. No one's here yet. Could have worked the two days. It would be great if you could talk to someone but it's Ai customer service only. Terrible experience and my oven doesn't work and no idea if anyone will show because you can't contact them. Absolutely ridiculous and unacceptable way to treat people that spent a lot of money on a product. I see on another review there is a phone number- that doesn't work either. And I see people getting stood up 3 times. Now they call and canceled and said the next appointment is July 29th. Terrible business I hope you can avoid. They also responded via Ai to the review but the number they give just repeats the ai cycle- no humans to assist. Don't know what to do.

Do not recommend buying any products from Sears they outsource everything. It was difficult in…read moregetting an appointment they try to update and it's not efficient.

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101 reviews that are not currently recommended

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ACarlos M.

3 years ago

Do yourself a favor a NEVER order an appliance from them. We always purchased extended warranties from them. We used them for years and then started to notice that it was a nightmare every time we needed an appliance serviced under the extended warranty. I vowed to stop using them for purchases but I still have 2 active extended warranties with them so I am stuck dealing with them still. The latest issue is our fridge. Stopped working 5 years in - good thing we have a warranty right? I call to schedule a service call. They say it will be a week because they have to order a part even though they don't send anyone to look at the fridge. What could go wrong? Today, the tech finally comes - I am a week without a fridge right before Christmas with 2 kids in the house. Looks at it for about 2 minutes and says I need to order parts. I said really because I have been a week without a fridge because a part needed to be ordered. He say well I need some other parts. I call the service # freaking out because he is telling me it will be 4 days. They say they can expedite the shipping and I am like I need this fixed tomorrow. They say keep calling and we'll see what we can do. Well I have been calling all day and guess what? No part, no appointment and I guess I will be without a fridge for another 4 days. Words cannot describe how much I hate this company. They were too cheap to send out a tech to diagnose the issue so they guessed what the issue was and turns out they needed other parts as well. Then they have the audacity to tell me parts take time to ship. Really? I had no idea that I have been waiting a week already for parts. I cannot wait until our warrantees with them are finished so we never have to deal with them again. Update - Called today to find out when my repair will be done. They tell me another week. 2 weeks without a fridge - good job guys! Also, 2 different "customer service" reps were supposed to get back to me today with an update. Guess what? No one called. Worst customers service ever - they do not care about you or keeping your business at all. And then they treat you like you're crazy when you get upset. You've been warned. read more

747marine ..

9 years ago

I will NEVER ever again purchase another item from PC Richards and here is why. I purchased a new LG washer, front loader. In addition, I purchased a new water filtration system to be used with the washer. Total over $1100. I forgot to order the pedestal for the new washer. I called back to have it put on to my order. I was placed on hold for over 10 minutes and no one came back on the line. I went ahead and ordered the pedestal online. Delivery set for today June 27th. I never received a call (as I was told) this morning to give a block of when the washer was to be delivered. I checked online and it stated arrival between 11:45am and 2:45pm. Well at 3pm I called and got a lame excuse from the store that they will call you when they are 30 minutes out. What? Then he stated the delivery was moved back to 12:30 through 3:30pm? Really when was I going to be told? No phone call, no email, no change on the delivery website. They finally showed at 4:39pm. Now the pedestal arrived via UPS 2 hours before. They brought the washer into position. We advised the delivery personnel of the pedestal and his response was "that's not my job". We also disconnected the hook up from the old machine. He originally refused to hook up the new machine. Once again he said that is NOT MY JOB. He finally decided to connect the hoses and when he did they were connected incorrectly, spewing water all over the place. I had to disconnect and correctly connect. So I call into the store to speak to the manager. He was polite but what I received was tantamount to a smack in the face. For the absolute terrible Customer Service and delivery he refunded $75. This is why I will NEVER purchase from PC Richards again. And I am going to weight my options and quite possibly return the washer and everything I purchased back. read more

Juan O.

231

9 years ago

6/29/2017 - Let me update this review. Nothing has changed. So I was promised a $75 compensation for all the BS I put up with with this failed unprofessional delivery. I am yet to receive the $75 back onto my account as I was promised on Tuesday???? PC Richards did NOT take responsibility but rather blamed the contractor they utilize for THEIR deliveries. I once again reiterate the unprofessional and rude behavior of the team that delivered the washer. Then I receive a call from what I assume is their corporate customer service. The conversation was rather (actually I don't have a word for it). I was asked what could we do to make this better. When I mentioned compensation, the response was "we don't usually make monetary compensation". Really? So how were you going to resolve this issue? Redeliver the washer????? PC Richards you failed all the way around and I will be going into the store tomorrow to arrange a pick up of all the items I purchased, totaling over $1300. Your attempt to resolve this issue to my satisfaction failed as much as the failed unprofessional delivery that took place here Tuesday. I will make it known to family, neighbors, acquaintances and work colleagues the treatment we received from PC Richards and Sons to include Facebook, Twitter and every other form of social media. This is not how you treat customers. read more

T C.

11 years ago

I was shopping for a car stereo for my sons car. Unfortuntley, as a woman, I am used to being treated poorly whenever I am trying to purchase something that is usually not considered a "womans thng". I went to, and walked out of, 5 stores prior to PC Richards for this exact reason. As a last attempt I walked into PC Richard and was put in touch with John. John was amazing. He took the time to listen to what I needed and he made some great suggestions. I truly felt like I was in great hands. The car is an 85 so John and I had some concerns about size and fit. Not a problem, Mark, who does the installation, emerged from the back and was just as kind and courteous to me as John was. Justin was the manager that day and he came over and helped as well. When Mark did the install he did an awesome job. I left that day feeling that I had made a great purchase. A few weeks later we were in the market to purchase a big screen TV. My husband wanted to go to Costco but I told him nope we will go see John. And you know what? John was just as fabulous to work with for the TV. This time the manager was Jay and he was just as funny and nice. From here forward anytime I need something that PC Richards carries I will always go there first and of course I will do business with John! read more

Matt M.

8 years ago

I created an account just to post this review. First off let me say these guys have made me a a customer for life. Had a very specific washer and drier model I needed due to size constraints and vent limitations, and had an order placed at a certain orange square-logo hardware store. I had a time constraint, and the original order from let's call it Shmome Shmeepo got delayed due to a broken truck. They pushed back the order by 3 days and wouldn't budge. This particular washer and dryer seemed to have no availability anywhere else, not without waiting at least a month. Enter P.C. Richard. I called them up on a whim (the store has been there for a few years but I had never been there before) and amazingly enough they had both units in stock. Not only that, but Syed and Corey managed to get it delivered to me less than 2 days after ordering. Those two went to bat for me and saved me from a LOT of stress. On top of that the pricing was the exact same as what it was for the original order. The units were delivered to me bright and early this morning as promised, literally less than 36 hours from my initial call to the store. They are in great shape and I really couldn't be happier with the whole process. Thanks Syed and Corey!! read more

Linda S.

12 years ago

We originally contacted P.C. Richards to see and touch a refrigerator we were interested in purchasing. We first spoke to Phil who was very knowledgable, professional, and impressed us enough to drive from Hyde Park, NY to Danbury, CT. The day that we arrived Phil was off, however, we met Bill, who was equally knowledgable and professional. Bill took time to listen to our needs and direct us to quality appliances and great prices! Did I mention that we are redoing our entire kitchen....right down to the studs. By the time we left we had purchased our refrigerator, stove, microwave drawer, hood, and dishwasher!!!! We were thrilled.....and relieved! Prior to receiving our appliances we also received an additional discount. Bill kept in contact (he was genuinely interested in keeping us informed as to the status of our order). The day of delivery was equally as smooth. There was contact the day before and the day of. The delivery men were also professional and fastidious. In today's climate of large box stores it is unique and a pleasure to find a retailer such as P.C. Richards with such courteous, professional, and knowledgable staff. We highly recommend them and will be back for future purchase. read more

C J.

10 years ago

I have had great shopping experiences in the past but haven't been motivated to take the time to post on yelp. My experience at the Danbury store changed my lack of enthusiasm to share my experiences. I was readily greeted even before I came in the store by AJ, the store manager. He was extremely welcoming, asked how I was doing and proceeded to walk me in. I think he could tell it was my first time because I was a bit hesitant about where to go to find what I needed. He took the time to show me around like I was a special guest. I cannot tell you how many times I have been overlooked or had to do a dance just to get some help at other stores. I didn't feel rushed or pressured, if anything, he took the time and effort to answer what seemed like a million questions. Having done my research on what I needed, I felt like he definitely confirmed what I already knew and helped to clarify what I didn't quite understand. Yes, this store has top of the line products, clean environment, and a great variety of options, but hands down, their employees are a true representation of what it means to put your customers first. Thank you AJ for your excellent service. read more

Gretchen R.

12 years ago

What a great experience from a store that I had never set foot in before. My dryer died a couple of weeks ago and I had been shopping around at Sears, Home Depot and Lowes for a replacement and not particularly psyched about the "deals" available on any of them. But a newspaper flyer with PC Richard's front and center offering employee discount prices for the next 10 days prompted an Internet search on their site - and I was in the store in an hour. Having been in sales all my life, I appreciated being greeted immediately and was treated respectfully with all my questions answered professionally and thoroughly. My sales associate, Jeremiah, was pleasant and responsive. He was so good, he also sold me a mattress which had been on my wish list. With the PC Richard's card offer for 12 month financing at 0% interest and the sale prices, I couldn't not go for it. I would highly recommend this store for a positive shopping experience. We'll see how install goes, however I would have no qualms about contacting them if I am not completely satisfied and expect that their customer service would see to it that I would be. read more

Celeste P.

9 years ago

I highly recommend PC Richard & Son in Danbury CT - and especially their sales Associate, Toni. Not only have I been a customer, (last year surprised my husband with a 65" TV - at an outstanding price), but in my business (realtor) I often give recommendations of trusted vendors - from lenders, to insurance, to handymen, and very often appliances. I have had the opportunity to recommend many clients to PC Richards, and to Toni personally, and every one of my clients have given me rave reviews. The attention to detail, product knowledge and advice is exemplary - but the personal care for each customer I have sent is what really impresses me. Toni treats everyone like family, and assures the best service and the best deal. She will not "oversell", but instead I've had my clients tell me she helps them with selections that are right for them... not always the highest priced products. She really knows her stuff. In my business, it is important to me that I direct my own clients to only people I can rely on. I will continue to send people to Toni and PC Richards with confidence. read more

G. S.

11 years ago

There doesn't generally seem to be a great difference in the price of appliances and electronics anymore. What makes the decision of who and where to buy from, I think, is more and more based on the experience of dealing with the people that work there. My experience with the staff at the PC Richards store in Danbury is consistently excellent. Given the chance, they offer a welcome reminder of the benefits of dealing with a thoughtful, knowledgeable person, rather than someone skilled at making the sale, and then someone else skilled and comfortable reciting company policies. PC. Richards advertises themselves as a family business, and the staff at the Danbury store expresses and reflects this attitude every time I walk through their doors. If anyone from P.C Richards management visits the Danbury store to see how the experience of their other stores could be improved, I hope they remember to bring bonus checks along for Jason, Brittany, Gaby, and Eddie. I'll be inquiring to see when they do. read more

Paul S.

9 years ago

Great experience! We have shopped PC Richard on several occasions and have always been satisfied. Our 15 year old refrigerator broke last week and we went to PCR first. We didn't buy on the spot but Eddie was pleasant, attentive, but not pushy. We then compared prices for our target fridge at HD, Lowes, Best Buy, and Costco. (No one even asked if we had questions or if we wanted help at HD or Lowes despite our opening and closing numerous fridge doors.) Prices were almost the same everywhere but PCR took the $1.50 off their stated price to match the lowest price and waived their delivery fee without question. Eddie and AJ were the best. Delivery was flawless. The new fridge arrived on schedule with advance confirmation call and emails. The truck arrived in the middle of the 3 hour window. We are thrilled we went back, and encourage all to include PCR when shopping. read more

Teresa L.

12 years ago

Cannot say enough positive things about P.C. Richard & Son and specifically, sales counselors, Jeremiah and Chris. My husband and I went in to shop for a new mattress and Jeremiah was extremely knowledgeable and patient and helped us purchase the perfect mattress for us. I should mention that I am 8 months pregnant and he was very accommodating and offered us snacks/drinks. He helped us get the best deal possible on our dream mattress and he and Chris arranged next day Saturday delivery on a Friday night at 7pm. We received our mattress with free delivery and removal the next day and are happily sleeping on the most comfortable mattress we have ever had. I would highly recommend this company and specifically, Jeremiah and Chris. They really went above and beyond to ensure that we left the store not only satisfied, but happy about our purchase. read more

Jane B.

12 years ago

My husband and I went into store to comparison shop refrigerators and was greeted by a very enthusiastic, knowledgeable and motivated salesperson-Bill Bowers. He was very considerate to our need for just shopping and looking around privately and when we asked him a few questions he actually listened to why we were there and knew we were price shopping and still was very willing to lend support and advice. Through many laughs and of course price adjustments, we actually made the purchase of an awesome fridge that same day-and only because of a guy who took the time to really listen and want to help us out, so thanks Bill-very much appreciated. We love our new fridge-and the extra work and money spent to fit that fridge in the tight space was so very worth it. Would recommend PC Richards for any purchase-they really know how to work with you. read more

Steve P.

14 years ago

Seeing their ads all the time, I figured I would give P.C. Richard & Son a shot this past weekend when looking for a washer dryer. I can happily say I am glad I did. These guys really know their stuff. My salesperson was excellent. He was well informed, not overly pushy and really made me feel at ease with my purchase. I mentioned that I wanted to shop around and they offered to shop for me in the store online to prove to me that I truly was getting the best deal. I bought that day. Just the genuine interest to earn my business was absolutely refreshing in this day in age of lackadaisical sales people. This company is still family owned and operated and started as a hardware store. Doesn't get any better. My wife says we'll be back. Keep up the good work. Steven Pawlchek read more

Loren E.

11 years ago

Just made my first purchases from PC Richard- this week- a 50" flat screen LG smart tv and a stand. The staff, especially Bryan, could not have been any more helpful or courteous. Unlike the feeling of being pressured that I get from a store like Best Buy, These folks may work on commission but seem to really want you to be satisfied what your are buying and become return customer. No big sales pressure to buy extended warranties, or stuff I didn't want. My tv arrived the exact hour they scheduled me for, and there follow up calls from the store and the headquarters to make sure everything went well and I was satisfied. Extremely pleased with this store and the customer service and prices they offer. Will definitely go to PC Richard first in the future! read more

Larry S.

12 years ago

we have never shopped here before. My wife and I went in to price major appliances without the intent of buying that day. We had been to two other well known stores the day before. Billy greeted us and gave us time to look around then came over to help. He asked us a few questions then showed us what we were looking for. He was extremely knowledgeable about each item and answered all questions. Once we picked out all the appliances he walked us through the pricing then the warranties. I had to run home to get my credit card and he sat with my family and continued to answer questions and keep them company. Billy was great and we ended up buying a complete kitchen package. I highly recommend the Danbury location and please ask for billy! read more

Barbara B.

12 years ago

My husband & I went to PC Richard to look at ranges & microwaves. I had an idea of what I wanted having done online research & having visited two competitors previously. We purchased from PC Richard because our sales person Phil L was so knowledgeable & professional & gave us a really great deal. Phil went into great detail on the pros & cons of different models with never pressure on purchasing one over another. Just solid recommendations that would best fit our needs. Added plus was delivery was scheduled within three days of purchase. We will be shopping for a new refrigerator & dishwasher soon & will definitely return to PC Richard. Very Highly Recommend. read more

Bernadette A.

12 years ago

Reluctantly went to PCR to look at mattresses which they recently started selling several months ago. Salesman, Arman, was nothing short of excellent. He was quick, courteous and very knowledgeable about all the products without being the least bit pushy. We are extremely happy with our new King mattress. Decided to go back to PCR when washing machine broke. I literally did not have to leave my house to purchase one. Arman was once again successful in giving me a matching price to a large competiitors sale price and delivery with 48 hours. I will not go anywhere else when purchasing household items. PCR and Arman will take great care of the consumer! read more

Rafaela M.

12 years ago

We have purchased most of our electronics from them with no complaints. Recently we had to invest in new washer/dryer and we headed to pc due to our already established relationship with them. We were helped right away and listened to as far as needs and budget. We were promised a next day delivery which unfortunately did not pan out. When I called the store to express my frustration with this Ajay was quick to ease my frustration and remedy the situation. I felt well cared for as a customer and the issue was resolved without further burden. I recommend the store and service to everyone looking for the right price, customer service and delivery. read more

Lucie C.

12 years ago

Today I went to purchase a vacuum at PC. Richard & Son and my sales associate and the sales manager were very helpful! I wasn't sure what vacuum to buy and they kindly explained the vacuums to me and pointed me in the right direction. I was very appreciative of their knowledge of vacuums, especially since I needed one with a HEPA filter for my daughter who has a dust mite allergy. I had a great experience at this PC. Richard & Son and will be coming back soon! My sales associate saw that I had my hands full with my two little ones and was kind enough to bring everything to my car for me. Thank you! read more

P.C. Richard & Son - electronics - Updated October 2026

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•$$$

Desk service used to be exemplary at the Wilton location…read more That, sadly, seems to have deteriorated in the last few years.

I approached the counter with a simple question about a screen door, but before I could finish, the…read moregal said there was no one there to help me today and asked for my name and phone number. There were 3 other sales guys behind the counter finishing with their customers and I asked if I could wait on one of them. She yells out "Steve" (not real name) from across the room and he yells back "NO!" . Again, no one ever knew why I came in. That's about the rudest I've ever been treated.

Dinette Depot

(3 reviews)

Just want to pass along a great experience we had a Dinette Depot. Deborah, who works at the…read moreBrookfield store, is such a pleasure to work with .... as friendly and helpful as they come. Long story short, we picked up a few chairs from the store and one had a tear in it no to long after getting it home. No fault of anyone's.... most likely just an imperfection. Mark, the owner, was quick on the case and resolved the issue in a timely matter, emailing me throughout the process to keep me in the loop as he dealt with the actual manufacturer. In the end, he called me directly and let me know that he personally was replacing the chair and standing behind the merchandise he sells. As the owner of a customer service company, i cant stress enough what this means to me in a day and age where no one seems to take responsibility for anything. Mark, my hat is off to you and your company and i can promise you we will be repeat customers!

Great store for high quality kitchen furniture Large display…read morefloor if your in a hurry Multiple suppliers who custom build Friendly and informed staff Good prices

Dom's Garden Center

3.1

(8 reviews)

I have lived in the area for 35 yrs. and have been to Dom's many times. Very rarely are they nice…read moreto me. The guy behind the register is just so cold; once while checking out he started talking to the guy behind me asking about his family while completely ignoring me. Last time I was there I needed to add something to my order and he asked me to hurry it up since there were people waiting behind me. Very rude people. I never go there anymore. Shop at Halas instead.

They Steal. Shorted bulk delivery by full yard. On top of outrageous delivery charge. Called and…read moreinformed of shortage. Basically said I was lying. Thieves, DON'T GO THERE !

Westport Hardware & Fireplace Shop

(20 reviews)

Excellent personal & customer service at local Westport Hardware Store. Very refreshing to be…read moregreeted when you walk in always asking "How can they help?" Rich, Elda, Gabby and George are so knowledgeable of every item stocked on their shelves. Will always return and shop and this local establishment as its hard to find a good one.

Dishonest and incompetent. I went there to replace the broken glass for my fireplace door, it was…read moresupposed to take 2 to 3 weeks it took 12 and then they put the wrong glass in- so it broke on the 2nd fire. I told Richie the fireplace had a fan and was for heating and the doors were supposed to close. They used tempered glass not ceramic-only found this out when I went to a different place to have it replaced again. Richie lied and said I told him otherwise and said he remembered---total scum bag in my book. PS- they also screwed when they put the glass in by covering the hole for the hardware- but after 3 months of waiting, I was just going to deal with that--until it shattered (NOTE: Richie was the one who told me to take out the hardware)...

Spector Furniture

4.9

(19 reviews)

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We purchased a Lazy Boy sofa with 2 recliners about 2 years ago. Last night (Friday) one of the…read morerecliners stopped working. Called the store first thing Saturday morning, thinking someone could come out during the week to look at it. Within a half hour after my call, Howie called back and asked if he could come out today. He was there within an hour and thankfully it was a simple fix. We have purchased other furniture from them and have always been impressed with the service they provide. I highly recommend this store and encourage people to shop local.

Exceptional service/staff at Spector Furniture , especially Hal. I could not have asked for a more…read moreknowledgeable , respectful and patient staff person to assist me. I continue to be their extremely satisfied customer.

Aubuchon Ace Hardware

4.1

(15 reviews)

Incredible customer service! Thank you to, Paul, for going the extra mile. I always drive out of…read moremy way to go Aubuchon Ace Hardware. The staff is always so helpful.

I have visited the Ace Hardware in Woodbury many times when I visit friends nearby. I have always…read morefound the personnel to be friendly and extremely helpful. On a recent visit to get a battery for the smart key to my car--- Keith offered to install the battery due to the fact it required tiny phillips head screws. In less than 3 minutes he had my key back in service!! Great store and thanks Keith.

Chatfield True Value

(12 reviews)

I rented a woodchipper for a Boy Scout fundraising event. Chatfields was so nice to rent it at a…read moresevere discount as a community service. Boy Scout Troop 1607 cannot thank you enough for the timely delivery and flexible pick up. You guys are the best!!!!

I use the power equipment department regularly ONLY because the next closest is Newtown. The…read moremanager down there is an arrogant prick, who thinks he is just too cool and has NO PLACE in a service roll. I'm guessing they do well despite his presence, as they're the only game in town. I would avoid if I could.

Aerus Electrolux

(3 reviews)

Great service-great prices real problem solvers…read moreFree estimates Honest and sincere Free pick up and delivery within service area

Great place to take your vacuum for repairs, Mike and the team at Aerus got me squared away with…read moreall the things I needed for my vacuum and got it fixed the same day. I appreciate the team and how well they handled my problem.

East Haven Ridgefield Building Supply

(15 reviews)