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    Dinette Depot

    3.7 (3 reviews)
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    Stickley Furniture | Mattress

    Stickley Furniture | Mattress

    2.1(9 reviews)
    0.2 mi

    I finally decided to "splurge" on a pair of genuine Stickley chairs and it has been a disaster…read more First of all, the delivery charge for 2 living room chairs was nearly $400. Well, I thought, it's Stickley they will be top notch service. NOPE. The movers are just some random subcontractors. I was told that they will not take away the old chairs or even move the old chairs out of the way. As a retiree this was unpleasant but I managed. Then my $4K each chairs arrived and one is crooked! The lower seat cushion is not even close to level. The quality is terrible. I called them to address the issue and my appointment is 2 weeks away. My old chairs are gone and the new one hurts my back. They refused to replace it and are sending a "furniture technician" to look at it. It seems unlikely a field service rep can "fix" a chair that was built wrong so after I wait 2 weeks I fully expect to wait even longer for the replacement. It's sad to see such a premium company turn in to some sort of grift milking their once-solid reputation like this. I won't be going back. I suggest you look elsewhere.

    Beware: I purchased a Hancock & Moore sofa from this location less than a year ago. The sofa's…read morefabric is wearing unusually. Their suggestion was to reupholster since it's not under warranty, but I am not even able to obtain the correct name of the fabric from a Stickley representative. Save yourself some grief and buy a sofa elsewhere -- H&M quality is not what was promised and customer service is the poorest I've received.

    The Wood Bin

    The Wood Bin

    3.8(9 reviews)
    0.4 mi

    We ordered two pieces from them and both had issues. We spent over $2000 on a TV Stand and a simple…read moreprinter stand. Printer stand came first, but with no brackets to install the shelves. Not a big deal but the person on the phone was very rude and irritated that I told him that what they sent me was incomplete. I got the run around and it took 2 weeks to get the missing bracket to install the shelves We got the TV stand next. It got delivered without shelves, and the handles for the door were cut incorrectly and did not match the threaded holes on the doors. After the issues with our first piece, they would double check to make sure everything was right. They did not. THANKFULLY I did not pay in full, and I refused to pay until everything was fixed. They kept me waiting all day, with very little communication. I called the store and the wife was rude over the phone, after asking where the missing shelves and fixed handles are. Finally showed up to fix everything later that afternoon. Long story short, I will never buy from them again. After you purchase something from them, they are rude and careless. If you are to buy something, expect awful customer service and lazy work.

    Great local business with a superior selection of stains and finishes. I make cornhole boards so I…read moream not there for the furniture. I like being able to call and ask if they have a certain finish in stock and being able to speak with some who is as competent as they are. I have yet to have a bad experience in their store. I will be coming back again and again.

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    The Wood Bin
    The Wood Bin - General Finishes gel stains in black and gray along with their blue milk paint.

    General Finishes gel stains in black and gray along with their blue milk paint.

    The Wood Bin

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    La-Z-Boy Furniture Galleries

    La-Z-Boy Furniture Galleries

    3.9(14 reviews)
    0.0 mi
    $$$

    Melissa Deluca was very accommodating and patient as we tried every sofa & recliner in the store…read more She answered our questions and was very knowledgeable about the different mechanisms available. The prices are a little steep but the quality and comfort are apparent.

    I wish I had checked-out La-Z-Boy on FB or Instagram before I bought one of their $3400 reclining…read moreloveseats on April 17th of this year (2024). One side of the recliner quit working sometime in early July. A repairman came out to the house on 7/25 (not a La-Z-Boy employee, their service is done by a third-party outsource). He supposedly diagnosed the problem. Parts were ordered, taking about 2 weeks to get. Second appointment with tech to install parts on 8/7. Unfortunately, new motherboard (MCM BT) doesn't solve the problem. Technician can't get the product working and doesn't have a clue what's wrong. Tells me the loveseat needs to be replaced and writes report to Corporate to such effect. Tech tells me to call Corporate office and speak to a Supervisor, which I attempt on 8/8. No answer. Leave message. No call-back. I call Corporate again on 8/9 and speak to 'Leona'. Ask to speak with a Supervisor and am told there is only one person working (Alessio). End-up speaking with 'MaKayla' who tells me that Corporate has approved replacement credit, and that I need to now proceed with the local retailer (in Milford, CT). Call salesman who sold us the product on 8/12. Left message. No call-back. Speak to him on 8/13 only to find out he doesn't know anything about the "paperwork authorizing the replacement credit," but will look into it. Now it's August 19 and all I hear are crickets. THIS ENTIRE PROCESS IS RIDICULOUS, FRUSTRATING, & EXHAUSTING. I am so disgusted and disappointed in La-Z-Boy's customer service (with the exception of MaKayla B.), with their third-party field service who seems inept at best, and with the quality of their product. And they are supposed to be the PREMIER BRAND in the category? I don't think so. At this point, I just want my money back -- all $3,339.37. Please bring the check when you pick-up the loveseat! BTW, if you think my review is the exception, I urge you to dig deeper online. Thousands and thousands of La-Z-Boy customers are dissatisfied with either the product or with their customer service. It is so bad that there is actually a 6K+ member group on Facebook for 'Dissatisfied Customers"!

    Photos
    La-Z-Boy Furniture Galleries
    La-Z-Boy Furniture Galleries
    La-Z-Boy Furniture Galleries

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    Bob’s Discount Furniture and Mattress Store

    Bob’s Discount Furniture and Mattress Store

    2.2(101 reviews)
    0.1 mi
    $$
    Offers payment plans
    Established in 1991

    I needed a new couch. I checked several places online and Bob's had exactly what I was looking for…read moreat a reasonable price. I decided I needed to see it in person first, so a quick visit to this store was in order. I found my couch on the display floor, and the customer service rep, Alysha, came right over. I told her that I was this online, wanted to see it in person first, and she gave me space to go over it, and try it out. It was perfect. Writing up the sale took no time. I received a 'care kit' and opted for the 5-year goof-proof warranty and white-glove delivery. The estimated date for delivery was a month away, since this was a new product, but that would be true from many stores. Friendly service, no hard upsell, everything was explained. However, the wait for delivery was longer than expected, which was due to backups in the receiving port (which affected several items I had ordered in the past few months--stupid pandemic). White glove delivery was on time, and quick. On the downside, the Bob's Cafe was closed, but Alysha did make the suggestion that when it reopens, we come back and have a cup of coffee. I'll be there.

    Bob's Furniture in Brookfield, CT is a despicable disgrace. Bob himself would turn over in his…read moregrave if he was forced to suffer the horrible customer service this store provided. Bob's Store in Brookfield used to be excellent. Over the years, I spent thousands of dollars there furnishing my house. After Bob sold his beloved business to a huge heartless corporation, shopping at the Brookfield store has transformed into something terrifying. Do not enter this house of horrors. If you do, you will do so at your peril. Bob used to stand for something good. Now, this store is a place of pure evil. Abandon all hope all who enter. Welcome to the gates of hell. Other than that, the store is pretty good. They have a fish pond inside. So, it can't be all bad. Right? Wrong! Go to Lazy Boys next store. Go anywhere else. Do not go here. You have been warned! Here is my recent experience with Bob's Discount Furniture. I spent $1500 for a grey Luxe Power Recliner including the cost for the Goof Proof Plan, etc. Of course, the cheaply constructed chair broke! The mechanism bent and warped so badly it hurt my back. The warped mechanism broke the plastic coupling on the power cord. I was afraid of receiving an electric shock when the wiring snapped. I was worried that this electric chair would provide the actual experience of being electrocuted! This chair is wonderful if you like pain. I reluctantly returned to this terrible store. With the voucher I received from GoofProof, I paid $1447 for a new "Hercules" chair, including the costs for a new GoofProof Plan, delivery, taxes, etc. Bob's Discount Furniture Store never delivered the chair. Recently, I returned to the store to inquire about the delivery of my chair. Stacey, the store manager, told me no Hercules chairs existed anywhere in the world including the one I was staring at in the showroom! I politely asked for a full refund. Stacey refused to issue a full refund or deliver a chair. Then, she abruptly stormed off in a huff. Another meek store salesman approached me. He told me to get out of the store or he would call the police! I left that awful store. I am warning all of you. Do not shop here! You will regret it. My back is still killing me. Go to Bob's Stores so that you too can have a delightful Bob's experience like I had. I am so sad that Bob is dead.

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    Bob’s Discount Furniture and Mattress Store
    Bob’s Discount Furniture and Mattress Store
    Bob’s Discount Furniture and Mattress Store

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    Dinette Depot - furniture - Updated May 2026

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