Great store! Haitham the owner, is knowledgeable, kind and patient! Definitely recommend this store…read moreand Haitham!

My girlfriend and I had spent the day browsing furniture and were tired of salespeople following us…read morearound. From the moment we walked in, we were welcomed by Haitham, who stated "Don't worry, I won't follow you". He welcomed us in as if we were guests in his home. My girlfriend and I breathed a sigh of relief and were able to walk around and talk freely. The whole experience felt very luxurious. The store has a signature scent, which is AMAZING, the staff brought us waters, offered coffee, etc. After finding pieces we were interested in, Haitham followed up with us at the perfect time, and was beyond helpful. He found us pieces we loved, was extremely personable and professional, and got us a great deal. Best furniture store ever!

I finally decided to "splurge" on a pair of genuine Stickley chairs and it has been a disaster…read more First of all, the delivery charge for 2 living room chairs was nearly $400. Well, I thought, it's Stickley they will be top notch service. NOPE. The movers are just some random subcontractors. I was told that they will not take away the old chairs or even move the old chairs out of the way. As a retiree this was unpleasant but I managed. Then my $4K each chairs arrived and one is crooked! The lower seat cushion is not even close to level. The quality is terrible. I called them to address the issue and my appointment is 2 weeks away. My old chairs are gone and the new one hurts my back. They refused to replace it and are sending a "furniture technician" to look at it. It seems unlikely a field service rep can "fix" a chair that was built wrong so after I wait 2 weeks I fully expect to wait even longer for the replacement. It's sad to see such a premium company turn in to some sort of grift milking their once-solid reputation like this. I won't be going back. I suggest you look elsewhere.

Beware: I purchased a Hancock & Moore sofa from this location less than a year ago. The sofa's…read morefabric is wearing unusually. Their suggestion was to reupholster since it's not under warranty, but I am not even able to obtain the correct name of the fabric from a Stickley representative. Save yourself some grief and buy a sofa elsewhere -- H&M quality is not what was promised and customer service is the poorest I've received.

We spent $2000 per couch ($4000 total) and then foolishly bought the extended warranty. After a…read moreyear the seats started discoloring where the three of us sit and the store told us it shouldn't happen but we have the extended warranty so we should file a claim. The extended warranty stated they don't do discoloration. Then the seams started opening and again, the extended warranty, we were told did not cover seams. We again spoke to the store and the best we got, was that they had problems with the couch so they no longer carry it; but we were basically told, too bad you bought it, so sad it was crappy.

It's a scam, do not buy from them. They stopped answering our phone calls months after we paid them…read moreand won't give us a Delivery date - beware of this place

I recently bought the Foresthill model 4 piece sectional…read more I bought it during a sale promotion and received 25% off. That was about $875 savings as the sectional listed at $3499 in May of 2025. There was an issue with delivery as I was told by Raymour and Flanagan one of the pieces arrived ripped at their warehouse from the manufacturer H&M Furniture. That added about another month to the delivery as I told them to hold the other 3 pieces until the 4th one was replaced. The sectional is beautiful and was ordered in the teal/beige combo. The constructions seems very solid and the sectional is firm. It is very comfortable either sitting or lying down. So far I am happy with the purchase.

I sure wish i had checked Yelp before ordering from RF!!! I ordered the loretta daybed. Nowhere in…read morethe listing, NOWHERE, does it say "frame only". The fabrication is as cheap as you can imagine!!! so for the price - i feel ripped off!!! My customer service experience with them has been overwhelmingly horrible. 90 minutes of wait times got me only a screenshot from the FAQ section and a general manager email address.

We ordered two pieces from them and both had issues. We spent over $2000 on a TV Stand and a simple…read moreprinter stand. Printer stand came first, but with no brackets to install the shelves. Not a big deal but the person on the phone was very rude and irritated that I told him that what they sent me was incomplete. I got the run around and it took 2 weeks to get the missing bracket to install the shelves We got the TV stand next. It got delivered without shelves, and the handles for the door were cut incorrectly and did not match the threaded holes on the doors. After the issues with our first piece, they would double check to make sure everything was right. They did not. THANKFULLY I did not pay in full, and I refused to pay until everything was fixed. They kept me waiting all day, with very little communication. I called the store and the wife was rude over the phone, after asking where the missing shelves and fixed handles are. Finally showed up to fix everything later that afternoon. Long story short, I will never buy from them again. After you purchase something from them, they are rude and careless. If you are to buy something, expect awful customer service and lazy work.

Great local business with a superior selection of stains and finishes. I make cornhole boards so I…read moream not there for the furniture. I like being able to call and ask if they have a certain finish in stock and being able to speak with some who is as competent as they are. I have yet to have a bad experience in their store. I will be coming back again and again.

Ideal Furniture is a great place to shop for furniture. The level of expertise and friendly…read morecustomer service is unrivaled. They have a huge selection of inventory, and if you can't find it there, they can find it for you in their extensive online collection. Every piece of furniture that's in our home is from Ideal Furniture.

Great Service! Beautiful furniture and very affordable the beat is they offer delivery and set up.read more

Melissa Deluca was very accommodating and patient as we tried every sofa & recliner in the store…read more She answered our questions and was very knowledgeable about the different mechanisms available. The prices are a little steep but the quality and comfort are apparent.

I wish I had checked-out La-Z-Boy on FB or Instagram before I bought one of their $3400 reclining…read moreloveseats on April 17th of this year (2024). One side of the recliner quit working sometime in early July. A repairman came out to the house on 7/25 (not a La-Z-Boy employee, their service is done by a third-party outsource). He supposedly diagnosed the problem. Parts were ordered, taking about 2 weeks to get. Second appointment with tech to install parts on 8/7. Unfortunately, new motherboard (MCM BT) doesn't solve the problem. Technician can't get the product working and doesn't have a clue what's wrong. Tells me the loveseat needs to be replaced and writes report to Corporate to such effect. Tech tells me to call Corporate office and speak to a Supervisor, which I attempt on 8/8. No answer. Leave message. No call-back. I call Corporate again on 8/9 and speak to 'Leona'. Ask to speak with a Supervisor and am told there is only one person working (Alessio). End-up speaking with 'MaKayla' who tells me that Corporate has approved replacement credit, and that I need to now proceed with the local retailer (in Milford, CT). Call salesman who sold us the product on 8/12. Left message. No call-back. Speak to him on 8/13 only to find out he doesn't know anything about the "paperwork authorizing the replacement credit," but will look into it. Now it's August 19 and all I hear are crickets. THIS ENTIRE PROCESS IS RIDICULOUS, FRUSTRATING, & EXHAUSTING. I am so disgusted and disappointed in La-Z-Boy's customer service (with the exception of MaKayla B.), with their third-party field service who seems inept at best, and with the quality of their product. And they are supposed to be the PREMIER BRAND in the category? I don't think so. At this point, I just want my money back -- all $3,339.37. Please bring the check when you pick-up the loveseat! BTW, if you think my review is the exception, I urge you to dig deeper online. Thousands and thousands of La-Z-Boy customers are dissatisfied with either the product or with their customer service. It is so bad that there is actually a 6K+ member group on Facebook for 'Dissatisfied Customers"!

I needed a new couch. I checked several places online and Bob's had exactly what I was looking for…read moreat a reasonable price. I decided I needed to see it in person first, so a quick visit to this store was in order. I found my couch on the display floor, and the customer service rep, Alysha, came right over. I told her that I was this online, wanted to see it in person first, and she gave me space to go over it, and try it out. It was perfect. Writing up the sale took no time. I received a 'care kit' and opted for the 5-year goof-proof warranty and white-glove delivery. The estimated date for delivery was a month away, since this was a new product, but that would be true from many stores. Friendly service, no hard upsell, everything was explained. However, the wait for delivery was longer than expected, which was due to backups in the receiving port (which affected several items I had ordered in the past few months--stupid pandemic). White glove delivery was on time, and quick. On the downside, the Bob's Cafe was closed, but Alysha did make the suggestion that when it reopens, we come back and have a cup of coffee. I'll be there.

Bob's Furniture in Brookfield, CT is a despicable disgrace. Bob himself would turn over in his…read moregrave if he was forced to suffer the horrible customer service this store provided. Bob's Store in Brookfield used to be excellent. Over the years, I spent thousands of dollars there furnishing my house. After Bob sold his beloved business to a huge heartless corporation, shopping at the Brookfield store has transformed into something terrifying. Do not enter this house of horrors. If you do, you will do so at your peril. Bob used to stand for something good. Now, this store is a place of pure evil. Abandon all hope all who enter. Welcome to the gates of hell. Other than that, the store is pretty good. They have a fish pond inside. So, it can't be all bad. Right? Wrong! Go to Lazy Boys next store. Go anywhere else. Do not go here. You have been warned! Here is my recent experience with Bob's Discount Furniture. I spent $1500 for a grey Luxe Power Recliner including the cost for the Goof Proof Plan, etc. Of course, the cheaply constructed chair broke! The mechanism bent and warped so badly it hurt my back. The warped mechanism broke the plastic coupling on the power cord. I was afraid of receiving an electric shock when the wiring snapped. I was worried that this electric chair would provide the actual experience of being electrocuted! This chair is wonderful if you like pain. I reluctantly returned to this terrible store. With the voucher I received from GoofProof, I paid $1447 for a new "Hercules" chair, including the costs for a new GoofProof Plan, delivery, taxes, etc. Bob's Discount Furniture Store never delivered the chair. Recently, I returned to the store to inquire about the delivery of my chair. Stacey, the store manager, told me no Hercules chairs existed anywhere in the world including the one I was staring at in the showroom! I politely asked for a full refund. Stacey refused to issue a full refund or deliver a chair. Then, she abruptly stormed off in a huff. Another meek store salesman approached me. He told me to get out of the store or he would call the police! I left that awful store. I am warning all of you. Do not shop here! You will regret it. My back is still killing me. Go to Bob's Stores so that you too can have a delightful Bob's experience like I had. I am so sad that Bob is dead.

A small, but charming store with country charm. I stopped in for some locally made soaps and ended…read moreup buying some signs to hang in my home. Prices are very reasonable for the items. Clean and welcoming, I will certainly stop in again soon!

Staff are very helpful and readily available . Wide variety of items and worth the hunt!read more

What a very nice antique store! Well organized with a lot of fantastic antiques at very reasonable…read moreprices! This is probably one of the better antique stores that we've found in CT. No junk sold here and I'd highly recommend if you enjoy going antiquing!!