My girlfriend and I had spent the day browsing furniture and were tired of salespeople following us…read morearound. From the moment we walked in, we were welcomed by Haitham, who stated "Don't worry, I won't follow you". He welcomed us in as if we were guests in his home. My girlfriend and I breathed a sigh of relief and were able to walk around and talk freely. The whole experience felt very luxurious. The store has a signature scent, which is AMAZING, the staff brought us waters, offered coffee, etc. After finding pieces we were interested in, Haitham followed up with us at the perfect time, and was beyond helpful. He found us pieces we loved, was extremely personable and professional, and got us a great deal. Best furniture store ever!

Great store! Haitham the owner, is knowledgeable, kind and patient! Definitely recommend this store…read moreand Haitham!

Great customer service from Georgina and Barbara. Their selection is absolutely wonderful with…read moreprice points of all ranges. A large and unusual selection of furniture They were even able to work with us on the price. We will be back

Having worked for this company for over 5 years I should have known better than to bring a client…read moreto them. I was working with a local hospital client who wanted to purchase many items for their patient rooms. I worked with someone I had worked alongside of for many years. Once the order was prepared, quoted and sent for review and approval by my client the store manager decided to finally do her job and verify the competitors price. Although they sent us orders they changed the pricing once they found out their competitors price was higher. I should have taken the order to Safaveih then but my allegiance to my former coworker made me stay. Big mistake. We were told we had to rush a check to them by end of the next day because they confirmed stock was available for the items we were ordering so delivery would be quick. We are not at 10+ weeks and every time I call for status I am told the items are in and being assembled. Now two weeks have gone by and today I was told they have not even started assembly. Yet they had the nerve to request the COD balance from my client. What nerve to ask for payment in advance of even scheduling delivery. Now I know why I quit working for this family owned company. The only people they care about is themselves. Note to self (and you resting this review) stay away from this store.

Highly recommend Ashley HomeStore in Brookfield. The sales staff was absolutely wonderful and…read morehelped us pick out our new living room sofa and chair. Everyone was super friendly and professional. COVID-related delays are unavoidable and affecting most major industries (manufacturing, automobiles, furniture, etc.) - although my chair will be delivered later than initially expected, the couch came right on time, and I'm very happy with its comfort and quality.

We spent $2000 per couch ($4000 total) and then foolishly bought the extended warranty. After a…read moreyear the seats started discoloring where the three of us sit and the store told us it shouldn't happen but we have the extended warranty so we should file a claim. The extended warranty stated they don't do discoloration. Then the seams started opening and again, the extended warranty, we were told did not cover seams. We again spoke to the store and the best we got, was that they had problems with the couch so they no longer carry it; but we were basically told, too bad you bought it, so sad it was crappy.

I am trying to locate the Raymour & Flanigan OUTLET 14…read moreCandlewood lake Road I want to say what an AMAZING lady you have working there! Her name is Tori Kuletsky She was so informative! Knowledgeable and Professional and Patient! We just absolutely Loved her! My Daughter and son in law got a Great Deal! They got a cozy couch and a beautiful table! Thank you for hiring an awesome Lady! Annie

Unfortunately, they sell defective furniture and the only recourse the customer has is to spend…read moremore money or take the same product and hope for the best. Three mattresses and one warped bed frame in over six years - I'm done. Do your homework before shopping at this store! Management has no follow up for dissatisfied loyal customer!

We ordered two pieces from them and both had issues. We spent over $2000 on a TV Stand and a simple…read moreprinter stand. Printer stand came first, but with no brackets to install the shelves. Not a big deal but the person on the phone was very rude and irritated that I told him that what they sent me was incomplete. I got the run around and it took 2 weeks to get the missing bracket to install the shelves We got the TV stand next. It got delivered without shelves, and the handles for the door were cut incorrectly and did not match the threaded holes on the doors. After the issues with our first piece, they would double check to make sure everything was right. They did not. THANKFULLY I did not pay in full, and I refused to pay until everything was fixed. They kept me waiting all day, with very little communication. I called the store and the wife was rude over the phone, after asking where the missing shelves and fixed handles are. Finally showed up to fix everything later that afternoon. Long story short, I will never buy from them again. After you purchase something from them, they are rude and careless. If you are to buy something, expect awful customer service and lazy work.

Great local business with a superior selection of stains and finishes. I make cornhole boards so I…read moream not there for the furniture. I like being able to call and ask if they have a certain finish in stock and being able to speak with some who is as competent as they are. I have yet to have a bad experience in their store. I will be coming back again and again.

Ideal Furniture is a great place to shop for furniture. The level of expertise and friendly…read morecustomer service is unrivaled. They have a huge selection of inventory, and if you can't find it there, they can find it for you in their extensive online collection. Every piece of furniture that's in our home is from Ideal Furniture.

Best furniture store ever! The people here are so nice and accommodating. The selections are nice…read moreand they partner with ashley furniture. For most of the items the prices are perfect. They have a large touch screen computer so you can see everything and more of what they have.

Eli is seriously the best, 10/10 employee. Really knowledgeable of the products. Highly recommend…read morethis location if you're gonna buy from this company.

Melissa Deluca was very accommodating and patient as we tried every sofa & recliner in the store…read more She answered our questions and was very knowledgeable about the different mechanisms available. The prices are a little steep but the quality and comfort are apparent.

Just want to pass along a great experience we had a Dinette Depot. Deborah, who works at the…read moreBrookfield store, is such a pleasure to work with .... as friendly and helpful as they come. Long story short, we picked up a few chairs from the store and one had a tear in it no to long after getting it home. No fault of anyone's.... most likely just an imperfection. Mark, the owner, was quick on the case and resolved the issue in a timely matter, emailing me throughout the process to keep me in the loop as he dealt with the actual manufacturer. In the end, he called me directly and let me know that he personally was replacing the chair and standing behind the merchandise he sells. As the owner of a customer service company, i cant stress enough what this means to me in a day and age where no one seems to take responsibility for anything. Mark, my hat is off to you and your company and i can promise you we will be repeat customers!

Great store for high quality kitchen furniture Large display…read morefloor if your in a hurry Multiple suppliers who custom build Friendly and informed staff Good prices

I needed a new couch. I checked several places online and Bob's had exactly what I was looking for…read moreat a reasonable price. I decided I needed to see it in person first, so a quick visit to this store was in order. I found my couch on the display floor, and the customer service rep, Alysha, came right over. I told her that I was this online, wanted to see it in person first, and she gave me space to go over it, and try it out. It was perfect. Writing up the sale took no time. I received a 'care kit' and opted for the 5-year goof-proof warranty and white-glove delivery. The estimated date for delivery was a month away, since this was a new product, but that would be true from many stores. Friendly service, no hard upsell, everything was explained. However, the wait for delivery was longer than expected, which was due to backups in the receiving port (which affected several items I had ordered in the past few months--stupid pandemic). White glove delivery was on time, and quick. On the downside, the Bob's Cafe was closed, but Alysha did make the suggestion that when it reopens, we come back and have a cup of coffee. I'll be there.

Bob's Furniture in Brookfield, CT is a despicable disgrace. Bob himself would turn over in his…read moregrave if he was forced to suffer the horrible customer service this store provided. Bob's Store in Brookfield used to be excellent. Over the years, I spent thousands of dollars there furnishing my house. After Bob sold his beloved business to a huge heartless corporation, shopping at the Brookfield store has transformed into something terrifying. Do not enter this house of horrors. If you do, you will do so at your peril. Bob used to stand for something good. Now, this store is a place of pure evil. Abandon all hope all who enter. Welcome to the gates of hell. Other than that, the store is pretty good. They have a fish pond inside. So, it can't be all bad. Right? Wrong! Go to Lazy Boys next store. Go anywhere else. Do not go here. You have been warned! Here is my recent experience with Bob's Discount Furniture. I spent $1500 for a grey Luxe Power Recliner including the cost for the Goof Proof Plan, etc. Of course, the cheaply constructed chair broke! The mechanism bent and warped so badly it hurt my back. The warped mechanism broke the plastic coupling on the power cord. I was afraid of receiving an electric shock when the wiring snapped. I was worried that this electric chair would provide the actual experience of being electrocuted! This chair is wonderful if you like pain. I reluctantly returned to this terrible store. With the voucher I received from GoofProof, I paid $1447 for a new "Hercules" chair, including the costs for a new GoofProof Plan, delivery, taxes, etc. Bob's Discount Furniture Store never delivered the chair. Recently, I returned to the store to inquire about the delivery of my chair. Stacey, the store manager, told me no Hercules chairs existed anywhere in the world including the one I was staring at in the showroom! I politely asked for a full refund. Stacey refused to issue a full refund or deliver a chair. Then, she abruptly stormed off in a huff. Another meek store salesman approached me. He told me to get out of the store or he would call the police! I left that awful store. I am warning all of you. Do not shop here! You will regret it. My back is still killing me. Go to Bob's Stores so that you too can have a delightful Bob's experience like I had. I am so sad that Bob is dead.

What a very nice antique store! Well organized with a lot of fantastic antiques at very reasonable…read moreprices! This is probably one of the better antique stores that we've found in CT. No junk sold here and I'd highly recommend if you enjoy going antiquing!!

Staff are very helpful and readily available . Wide variety of items and worth the hunt!read more