My girlfriend and I had spent the day browsing furniture and were tired of salespeople following us…read morearound. From the moment we walked in, we were welcomed by Haitham, who stated "Don't worry, I won't follow you". He welcomed us in as if we were guests in his home. My girlfriend and I breathed a sigh of relief and were able to walk around and talk freely. The whole experience felt very luxurious. The store has a signature scent, which is AMAZING, the staff brought us waters, offered coffee, etc. After finding pieces we were interested in, Haitham followed up with us at the perfect time, and was beyond helpful. He found us pieces we loved, was extremely personable and professional, and got us a great deal. Best furniture store ever!

Great store! Haitham the owner, is knowledgeable, kind and patient! Definitely recommend this store…read moreand Haitham!

I finally decided to "splurge" on a pair of genuine Stickley chairs and it has been a disaster…read more First of all, the delivery charge for 2 living room chairs was nearly $400. Well, I thought, it's Stickley they will be top notch service. NOPE. The movers are just some random subcontractors. I was told that they will not take away the old chairs or even move the old chairs out of the way. As a retiree this was unpleasant but I managed. Then my $4K each chairs arrived and one is crooked! The lower seat cushion is not even close to level. The quality is terrible. I called them to address the issue and my appointment is 2 weeks away. My old chairs are gone and the new one hurts my back. They refused to replace it and are sending a "furniture technician" to look at it. It seems unlikely a field service rep can "fix" a chair that was built wrong so after I wait 2 weeks I fully expect to wait even longer for the replacement. It's sad to see such a premium company turn in to some sort of grift milking their once-solid reputation like this. I won't be going back. I suggest you look elsewhere.

Having worked for this company for over 5 years I should have known better than to bring a client…read moreto them. I was working with a local hospital client who wanted to purchase many items for their patient rooms. I worked with someone I had worked alongside of for many years. Once the order was prepared, quoted and sent for review and approval by my client the store manager decided to finally do her job and verify the competitors price. Although they sent us orders they changed the pricing once they found out their competitors price was higher. I should have taken the order to Safaveih then but my allegiance to my former coworker made me stay. Big mistake. We were told we had to rush a check to them by end of the next day because they confirmed stock was available for the items we were ordering so delivery would be quick. We are not at 10+ weeks and every time I call for status I am told the items are in and being assembled. Now two weeks have gone by and today I was told they have not even started assembly. Yet they had the nerve to request the COD balance from my client. What nerve to ask for payment in advance of even scheduling delivery. Now I know why I quit working for this family owned company. The only people they care about is themselves. Note to self (and you resting this review) stay away from this store.

We spent $2000 per couch ($4000 total) and then foolishly bought the extended warranty. After a…read moreyear the seats started discoloring where the three of us sit and the store told us it shouldn't happen but we have the extended warranty so we should file a claim. The extended warranty stated they don't do discoloration. Then the seams started opening and again, the extended warranty, we were told did not cover seams. We again spoke to the store and the best we got, was that they had problems with the couch so they no longer carry it; but we were basically told, too bad you bought it, so sad it was crappy.

It's a scam, do not buy from them. They stopped answering our phone calls months after we paid them…read moreand won't give us a Delivery date - beware of this place

I am trying to locate the Raymour & Flanigan OUTLET 14…read moreCandlewood lake Road I want to say what an AMAZING lady you have working there! Her name is Tori Kuletsky She was so informative! Knowledgeable and Professional and Patient! We just absolutely Loved her! My Daughter and son in law got a Great Deal! They got a cozy couch and a beautiful table! Thank you for hiring an awesome Lady! Annie

I sure wish i had checked Yelp before ordering from RF!!! I ordered the loretta daybed. Nowhere in…read morethe listing, NOWHERE, does it say "frame only". The fabrication is as cheap as you can imagine!!! so for the price - i feel ripped off!!! My customer service experience with them has been overwhelmingly horrible. 90 minutes of wait times got me only a screenshot from the FAQ section and a general manager email address.

We ordered two pieces from them and both had issues. We spent over $2000 on a TV Stand and a simple…read moreprinter stand. Printer stand came first, but with no brackets to install the shelves. Not a big deal but the person on the phone was very rude and irritated that I told him that what they sent me was incomplete. I got the run around and it took 2 weeks to get the missing bracket to install the shelves We got the TV stand next. It got delivered without shelves, and the handles for the door were cut incorrectly and did not match the threaded holes on the doors. After the issues with our first piece, they would double check to make sure everything was right. They did not. THANKFULLY I did not pay in full, and I refused to pay until everything was fixed. They kept me waiting all day, with very little communication. I called the store and the wife was rude over the phone, after asking where the missing shelves and fixed handles are. Finally showed up to fix everything later that afternoon. Long story short, I will never buy from them again. After you purchase something from them, they are rude and careless. If you are to buy something, expect awful customer service and lazy work.

Great local business with a superior selection of stains and finishes. I make cornhole boards so I…read moream not there for the furniture. I like being able to call and ask if they have a certain finish in stock and being able to speak with some who is as competent as they are. I have yet to have a bad experience in their store. I will be coming back again and again.

Ideal Furniture is a great place to shop for furniture. The level of expertise and friendly…read morecustomer service is unrivaled. They have a huge selection of inventory, and if you can't find it there, they can find it for you in their extensive online collection. Every piece of furniture that's in our home is from Ideal Furniture.

Great Service! Beautiful furniture and very affordable the beat is they offer delivery and set up.read more

Melissa Deluca was very accommodating and patient as we tried every sofa & recliner in the store…read more She answered our questions and was very knowledgeable about the different mechanisms available. The prices are a little steep but the quality and comfort are apparent.

I wish I had checked-out La-Z-Boy on FB or Instagram before I bought one of their $3400 reclining…read moreloveseats on April 17th of this year (2024). One side of the recliner quit working sometime in early July. A repairman came out to the house on 7/25 (not a La-Z-Boy employee, their service is done by a third-party outsource). He supposedly diagnosed the problem. Parts were ordered, taking about 2 weeks to get. Second appointment with tech to install parts on 8/7. Unfortunately, new motherboard (MCM BT) doesn't solve the problem. Technician can't get the product working and doesn't have a clue what's wrong. Tells me the loveseat needs to be replaced and writes report to Corporate to such effect. Tech tells me to call Corporate office and speak to a Supervisor, which I attempt on 8/8. No answer. Leave message. No call-back. I call Corporate again on 8/9 and speak to 'Leona'. Ask to speak with a Supervisor and am told there is only one person working (Alessio). End-up speaking with 'MaKayla' who tells me that Corporate has approved replacement credit, and that I need to now proceed with the local retailer (in Milford, CT). Call salesman who sold us the product on 8/12. Left message. No call-back. Speak to him on 8/13 only to find out he doesn't know anything about the "paperwork authorizing the replacement credit," but will look into it. Now it's August 19 and all I hear are crickets. THIS ENTIRE PROCESS IS RIDICULOUS, FRUSTRATING, & EXHAUSTING. I am so disgusted and disappointed in La-Z-Boy's customer service (with the exception of MaKayla B.), with their third-party field service who seems inept at best, and with the quality of their product. And they are supposed to be the PREMIER BRAND in the category? I don't think so. At this point, I just want my money back -- all $3,339.37. Please bring the check when you pick-up the loveseat! BTW, if you think my review is the exception, I urge you to dig deeper online. Thousands and thousands of La-Z-Boy customers are dissatisfied with either the product or with their customer service. It is so bad that there is actually a 6K+ member group on Facebook for 'Dissatisfied Customers"!

Just want to pass along a great experience we had a Dinette Depot. Deborah, who works at the…read moreBrookfield store, is such a pleasure to work with .... as friendly and helpful as they come. Long story short, we picked up a few chairs from the store and one had a tear in it no to long after getting it home. No fault of anyone's.... most likely just an imperfection. Mark, the owner, was quick on the case and resolved the issue in a timely matter, emailing me throughout the process to keep me in the loop as he dealt with the actual manufacturer. In the end, he called me directly and let me know that he personally was replacing the chair and standing behind the merchandise he sells. As the owner of a customer service company, i cant stress enough what this means to me in a day and age where no one seems to take responsibility for anything. Mark, my hat is off to you and your company and i can promise you we will be repeat customers!

Great store for high quality kitchen furniture Large display…read morefloor if your in a hurry Multiple suppliers who custom build Friendly and informed staff Good prices

Bob's Furniture in Brookfield, CT is a despicable disgrace. Bob himself would turn over in his…read moregrave if he was forced to suffer the horrible customer service this store provided. Bob's Store in Brookfield used to be excellent. Over the years, I spent thousands of dollars there furnishing my house. After Bob sold his beloved business to a huge heartless corporation, shopping at the Brookfield store has transformed into something terrifying. Do not enter this house of horrors. If you do, you will do so at your peril. Bob used to stand for something good. Now, this store is a place of pure evil. Abandon all hope all who enter. Welcome to the gates of hell. Other than that, the store is pretty good. They have a fish pond inside. So, it can't be all bad. Right? Wrong! Go to Lazy Boys next store. Go anywhere else. Do not go here. You have been warned! Here is my recent experience with Bob's Discount Furniture. I spent $1500 for a grey Luxe Power Recliner including the cost for the Goof Proof Plan, etc. Of course, the cheaply constructed chair broke! The mechanism bent and warped so badly it hurt my back. The warped mechanism broke the plastic coupling on the power cord. I was afraid of receiving an electric shock when the wiring snapped. I was worried that this electric chair would provide the actual experience of being electrocuted! This chair is wonderful if you like pain. I reluctantly returned to this terrible store. With the voucher I received from GoofProof, I paid $1447 for a new "Hercules" chair, including the costs for a new GoofProof Plan, delivery, taxes, etc. Bob's Discount Furniture Store never delivered the chair. Recently, I returned to the store to inquire about the delivery of my chair. Stacey, the store manager, told me no Hercules chairs existed anywhere in the world including the one I was staring at in the showroom! I politely asked for a full refund. Stacey refused to issue a full refund or deliver a chair. Then, she abruptly stormed off in a huff. Another meek store salesman approached me. He told me to get out of the store or he would call the police! I left that awful store. I am warning all of you. Do not shop here! You will regret it. My back is still killing me. Go to Bob's Stores so that you too can have a delightful Bob's experience like I had. I am so sad that Bob is dead.

Third time around since 2002 and pleased each time. As a former employee of a high end furniture…read moremanufacturer I'm telling you the quality of the Bob's furniture I purchased was flawless. No complaints with quality, delivery (on time as promised and always polite delivery people), or the goof-proof option. I always get the goof proof as insurance for my purchase. I've used the repair company and found them effective and a pleasure to work with. All in all why spend thousands of dollars on furniture you can get for hundreds!

Staff are very helpful and readily available . Wide variety of items and worth the hunt!read more

What a very nice antique store! Well organized with a lot of fantastic antiques at very reasonable…read moreprices! This is probably one of the better antique stores that we've found in CT. No junk sold here and I'd highly recommend if you enjoy going antiquing!!