I ordered a clothes washer and dryer in the store; the sales person was knowledgeable and very helpful. The appliances were delivered on time and the delivery men were polite and efficient. They hauled away my old appliances with no problem, and Home Depot's cost for haul-away was the standard industry fee, as were the costs of the washer and dryer. I will continue to refer first to Home Depot for home appliances, etc. read more

NEVER rent equipment from them. This store sucks. Very rude employees when returning. Service was horrible. How can HD stay in business when you have a store like this. CLOSE IT DOWN or get help that can at least help me in ENGLISH!!!!!! read more

They didn't have what I wanted in stock. When I called the manager, he told me to check the supermarket. I was shopping for faucets? read more

After a month of trying to get my 2 year old Samsung washer repaired, they finally gave up and offered to refund the cost of the washer but NOT the cost of the totally. useless Allstate extended warranty. AND I have to pay to have the old one removed and the new one delivered! What the hell!! Heres the email.... Thank you for contacting The Home Depot Protection Plans. The gift card reimbursement will be sent electronically to the email we have on file currently within 1 business day. The reimbursement amount covers only the original purchase price plus applicable taxes. The reimbursement does not include any reimbursement of the original warranty price, haul away or installation costs. The protection plan will complete once the reimbursement has been processed Please reply back to this email to let us know how you wish to proceed Thank you, The Home Depot Protection Plans read more

LG APPLIANCES ARE THE WORST. We got from Home Depot. They are made even cheaper than their prices. We owned a refrigerator that started breaking down a year after we bought it. The ice maker worked when it wanted to. Wait, wait, wait a few pieces to no ice . We had the insulated around the freezer door was replaced twice and still bubbled. The drawers and shelves made of super cheap plastic that breaks. Our drawers were held together with tape. The stove was dangerous. After 2 years the front burner turned on when it wanted to. Wouldn't turn off. To turn on back burner the front would go on. The oven stopped working. The microwave had a mind of it's own. It turned on at any time it wanted - when we opened the door, walked into the room. We own whirl pool fridge, Kitchen aid dishwasher and Maytag stove. They are all different brands because there was a wait list but all stainless steel. Go to Jeff's appliances in Shelton CT. We were able to have no interest if paid in a time frame. After we paid for the fridge and stove we did microwave and dishwasher. STAY AWAY FROM LG read more

Only positive thing is that we love the flooring we found. The negatives are the people they hire out to do the installs are shit and will rip you off. Our floor started to bubble because the people they hired did not put the moisture barrier down and Home Depot refuses to do anything about it. We called the people that were hired by them to fix their mistake and they said they would and gave us some bullshit excuse to why they didn't put it down. They still have yet to return to fixed their shit job and will not return our calls. I don't normally do this but I am beyond livid with the service. I didn't think I had to babysit "professionals" but I was wrong. read more

I agree highly with all of these bad reviews on Home Depot, customer service and quality of product and service. I just spent a lot of money on a new refrigerator. The delivery guys that came were rude, disrespectful of me and my home they damaged my wood floors. They refused to allow me to inspect the new product before hooking it up. They scratched the front of my unit and the side, shove the paperwork in front of me and told me to sign for it and they hurried out of my house. they left me with a mess to cleanup, a damaged unit and damage to my home. I called the sales associate who sold me the product and they referred me to Sedwick to start a claim. I sent pictures and I'm still waiting on a response. I requested service to come and check the installation to make sure it was installed properly. They never sent me an email the day before informing me of when they would be showing up. They showed up with a terrible attitude at my door could not even communicate with me, had to call the manager to communicate. They told me to call a plumber. so, problems with installation problems with service, problems all the way around. This has turned into a complete nightmare. I really wish I had gone to another store to purchase this product. This is the last time I go to Home Depot for anything. read more

Horrible customer service!!! Beyond rude and no help in anyway What has prompted me to write this review was what occurred upon entering the store. Upon entering the store I overheard three grown men all Home Depot employees discussing a female employee. What I overheard being within earshot was beyond degrading to this woman. The comments were all in regards to her physical attributes and being. I almost fell over hearing the nature of this conversation in which clearly they didn't realize someone was within earshot of their conversation. There clearly was no respect for this employee and any regard for what they were saying about another human being. Before I left the store I made it a point to look at the name on the orange apron of one of the men left there. The name Scott which I learned is the manager. I hope someone at corporate reads this or sees this. I couldn't even imagine what it would be working alongside this manager or be in his presence. Needless to say I have no intention of shopping at Home Depot again. read more

Paid $8000 in full before the delivery and installation of 2 Feather River entry doors and an Andersen 400 specialty transom window including installation. Promised an 8-week window but got half an order 6 months later. The molding on one door overlapped and one door was put in crooked- yes crooked. The contractor mismeasured our transom and forgot to reorder another & pulled off the moldings to that window & threw them away. We went in and Millworks told us a new one was never ordered, they ordered another wrong window and charged us for restocking. We were told everything was Energy Star certified but they never gave us the certificate or the stickers that were put on by the manufacturer. We went over our order and noticed we were charged for things we didn't get, and our screen door was supposed to be re-installed, but the contractor threw it away. Waiting for refund of money. read more

The Home Depot - Moldings gone and winter approaching. - Nurseries & Gardening Near Me - Danbury, Connecticut

I needed help ordering a part for an Echo string trimmer, which H.D. is the distributor. I asked three different "associates" for assistance, and as is usual at this store, all three spent their time telling me "why this can't be done", rather than figuring it out or getting someone that knows how to accomplish the task. This is a typical attitude at this H.D., the employees are always looking for a way to NOT get the task done, rather than a way to address the issue. It's a disease at this store. However, at Lowe's a half mile away, they always get the issue addressed properly. The only time I ever shop at this H.D. is if the item is not available anywhere else. read more

I used a home depot credit card powered by Citibank to make a purchase with a promotional coupon that would allow me to make the purchase interest free for a certain number of months based on the amount of the purchase. On October 16, 2023 I called in to Home Depot because I could no longer see my payment allocations online and they needed to adjust some of the purchases as a wrong time frame was assigned to them. Thereafter I could not see the payment allocation page on the promotional balances nor the actual line items for the promotional balances online. I knew I had payments that needed to be made before March 16, 2024, so I called on March 15, 2024 to do this over the phone as I had no way to do this online and make sure it would be done. I spoke to someone (in India I presume based on their accent) I made the payment over the phone in the amount of $772.08. I had the representative read out to me on a recorded line each line item that the payment was going to. I then confirmed what would happen with payments going forward because again I could not see or allocate anything online. He confirmed it would go to the next balance due starting with May 16, 2024 line item. When I received my next statement it showed that all of the deferred interest had been charged even though I made the payment. I called Home Depot (today 11:00am EST) spoke to the first person in India, who told me they could do nothing for me, asked to speak to someone above her, spoke to another person in India, she wouldn't do anything about this. Spoke to the next higher up who told me they were in TN but would not give me a town or her last name or a confirmation number for the call her name was Lisa, she removed the deferred interest charge of $584.71 (which was correct) but informed me that unless I made an additional payment of $254+ that that amount would be apart of my revolving balance and would now accrue interest monthly in the amount of 25.99% apr. I was given no recourse to fix this problem, I asked to speak to someone higher and I got to Ms. Giles out of Idaho, she told me she could not do anymore for me now was there another higher person to speak to. She directed me to Fax or mail a letter to Executive Response Unit Home Depot Team at 433-477-6858 or P.O. Box 9058, Gray, TN 37615. Of which I plan to do. I do not care how they manage this on their end only that I will not be charged 25.99% apr on the additional revolving balance of $254+. I asked how I would make this payment in the future if I had the funds to do so and she said to do that I would need to remove the existing payment allocation plan (because i cannot do this myself online any longer for this card, which would mean trusting them to actually do what they say they will do and not make any further mistakes which I do not) make the payment and then reset up the payment allocation plan. They offered no other recourse. read more

I think we may have unfortunately purchased our last products from Home Depot earlier this year when we replaced all of our kitchen appliances. Home Depot had always been exceptional from a customer service standpoint, however since they have outsourced their deliveries and installations, they have gone downhill. I would have to think long and hard before considering to do business with them again and here is why: We had ordered a top of the line GE new stove, dishwasher, fridge, and microwave back in August (total cost was over $9K), and due to COVID, we could not get the products until October (this was totally understandable and not a problem). When the products were delivered in October, the microwave was completely destroyed and needed to be replaced, the stove was installed improperly, the dishwasher was installed improperly, and the fridge actually had no problems except when they installed it, they put the door handles on top of the protective plastic without first thinking to take it off, so the installed handles had plastic sticking out around all of the edges. When we used our dishwasher for the first time, it flooded our basement and caused damage to the walls, floor, fitness equipment, and who knows what else. We shut off the water and had a plumber come out, and then scheduled GE to come to look at the dishwasher unit, the actual GE repair person took the dishwasher out and let us know that it had been severely damaged before they installed it. He said that it looked like they dropped it off the truck, and he took pictures of the back of the dishwasher that was damaged but covered by a part of the unit. He confirmed that this is why the flood was started and he sent the pictures to me and to GE. At this point, nothing has ever been done about the flooding, Home Depot referred me to their "insurance company" Sedgwick, and they have done nothing in the way of addressing this issue, and the new dishwasher was scheduled to be delivered today 1/9/2021, and they just called to let me know that it was severely damaged during the delivery, so we will not receive it today. Mr. Menear, I think you and your team need to take a hard look at your company's service. If nothing is done, Home Depot will be the next Amazon victim.... if you don't believe me, check with Sears.... read more

Over 45 minutes to pickup a one item order that was supposed to be ready to pickup yesterday, but wasn't ready until today. Did i mention that there were 9 empty (out of 10, i was the 1) pickup spots open for the entire time...no other pickups. I had to call the store to get my order delivered to my car. Suffice to say I'm not thrilled with losing a whole day of work on my project waiting for the tool i need. read more

The Home Depot - Nurseries & Gardening Near Me - Danbury, Connecticut

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So I'm in Home Depot in Danberry and I need a piece of 4 x 8 insulation and I'm hoping to get the foam insulation cut in half they are already pre-scored so it's pretty simple well can't find anybody to help me in the insulation department so I figured I'll go to the register and ask up there I bring the piece of insulation to the register ask the girl is there anybody that can cut this insulation or can I borrow knife after her calling and paging people for 10 minutes she found somebody else to run to the back of the store to talk to somebody else who then came back and said oh no we don't cut that so you can cut sheet rock for people you can cut wood for people a simple piece of insulation that would take you five seconds to cut you can't cut some of the worst customer service in that store too bad I can't give a call half a star or even zero read more

Poor Service - Booked a tool rental, rang to change the pick-up time, I had all the information, including reservation ID - spoke to 3 people, eventually someone actually passed me to tool rental - now wasted 30 minutes. Then got cut off, so had to start the process all over again. Poor service, poor communication, complete lack of customer needs. Home Depot Danbury needs to change their slogan from: How does get more done. to How does waste more time. Now 35 minutes wasted Now 40 minutes wasted Still no answer from tool rental At this time it would have been quicker for me to drive to Danbury, and tell them face to face that I needed to delay the pick-up time. What a complete shambles this store is. read more

My parents purchased appliances from this Home Depot on three separate occasions and each time the subcontracted installers in the area failed to install the appliances in working order. The newest purchase was an electric stove. The delivery people just left the stove at my parents home without installing it. We complained to Home Depot as well as Maytag. Everyone seems to be passing the buck claiming it was someone else's fault. A customer should not have to do so much work to get people to do their job! My parents will now be without a working stove for a week this is unacceptable and ridiculous. read more

Ugh! That's how I begin. On more than one occasion, I have been greeted by less than enthusiastic and rude help. Over the weekend , in plumbing, I was asking a worker a question, and in the midst of my asking, he just simply walked away. A woman with her daughter near me looked over and said, "well he was helpful." This proves I am not the only one noticing that the decline in customer relations and problems at the Home Depot Danbury. On another occasion , an employee had me wait seven minutes before answering my question because he was looking on the computer- no customer- no phone... just surfing. Other occasions have been equally disappointing - with things out of supply, being told "just order online" or not sure what you mean. Understaffing isn't a concern either because Im never served properly anyway. I happen to have a good friend at Home Depot Corporate and contacted him on this location. If I am in this area, I will certainly go to Lowe's hands down!!!! Great store less than a mile away. Yet if you would like a good Home Depot experience, I recommend the Trumbull store. Staff and layout are great. One star for having goods. That's it. read more

Just wondering why we have to control the check out area again? Masks are not required but now a person is telling you which register to go to. Instead of just lining up as usual we are all lined up in an aisle as customers have to pass by closely to shop. the energy could be better in the paint department too. read more

I spent 1 hour on the website to buy 8 bags of water softener sale and 1 bag of fertilizer. When I went to the store to pick it up they gave me 1 bag of salt and nothing else. The clerk said he "couldn't find" my merchandise. These people at the store couldn't find their a_s with both hands. They should stop hiring non-citizens. When I went to Lowe's they were much more efficient and much nicer. Lowe's will get my business from now on. read more

I went to the Home Depot in Danbury Ct not Expecting much from this store all the workers were very helpful And the manager Kimba excellent. We had a few pebbles on the way but all was resolved with the help of the manager Kimba. I can't say enough of my experience. I would've given four stars because I had a pebble in the way but Kimba the manager made it all go away so Home Depot I'm giving you a five. I hope all the workers from all your stores get some instructions from Kimba. I'm a very happy customer. I will see you on my next project!! read more

Danbury, Ct. Home Depot Laminate Flooring installation. It's terrible, unprofessional, incapable of installing what a laminate flooring should look like. I don't ever recommend. Beware! read more

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I just want to cry The most incompetent group I have ever encountered From hour long waits on the phone Dropped calls Not even being able to call and pay for items for delivery Only being able to contact people through emails Back and forth with people who don't get it and meanwhile you are trying to get a delivery scheduled and every day that goes by with the lag time between emails sets you further behind and there's no way to get in touch with anyone. Then you find out the prodesk is manned by one person. I cannot stress enough the level of inadequacy, incompetence and frustration I received there. I waited 32 minutes on the curbside for an item and they eventually said they couldn't find it, come back tomorrow! I told them to contact the person I had been dealing with, gave them her extension number, they didn't contact her. I was eventually able to get through to her the next day and she said yes, I had the item right there at the counter, why didn't they ask me? I don't know- I told them to! Even something simple like that. And they guy couldn't find it on the shelf. I even showed him a picture from my cell phone. And then the hour long hold time. If you call, you will not get through You will be on hold Expect frustration Expect to not get through to anyone Expect disappointment Home D has been so bad that I even ordered an appliance which was expected to be delivered today. I never received a phone call yesterday with my time. So I go online to check the status. They changed it to NEXT MONTH without even telling me. EVEN ONLINE IS HORRIFIC. I want to use a lot of 4 letter profanities but even that is inadequate. I can't even call and complain. I have now been on hold over 16 minutes with the website phone number. Aren't people out of work? Why aren't they hiring them! If this is the wave of the future then we are in for some serious troubles people. Cause Home Cheapo is already so far gone they should be written off... read more

wish I would've seen these ratings before telling my aunt to go here. She waited 3months to get a damn fridge. They kept giving her a delivery date and never showed up. They said they had the wrong address but the bills came to the right address sooooo Im confused. Then when they finally delivered it after going to the store 100times to complain they refused to take the old fridge down. Horrible! They should shit this store down. read more

My mother recently had a wonderful experience here while shopping for a new refrigerator. She was assisted by Theresa D., an appliance specialist, who patiently took the time to explain to her all the various products and also took her in person to view them (in spite of having to use a crutch). She was extremely touched by the experience and would like Theresa to be acknowledged. read more

Very Poor support... Saturday evening June 12th, approached the person in the appliance area to ask for help purchasing a refrigerator.. I asked if she was able to help us find a suitable refrigerator, no more than 33" wide with the best / quickest availability ... The person could "not be bothered" looked at me and my wife as if we were speaking a different language - then said "I'm not a refrigerator expert, I just sell them!" I am a Home Depot stock holder - this is so disheartening, I went to Lowes (I am NOT a Lowes stock holder). read more

I love Home Depot because they always have what I need. The staff is very friendly and helpful which takes the stress away from trying to find what I need read more

Can't find help anywhere on several occasions I had to go to the help desk to get help. Twice already I went in and there were no shopping carts again had to go to the help desk for a cart really. The place is disorganized the shelves are a mess you can't find what should be on the shelf. Oh and on several occasions I ask the employee a question on a product he answered I don't know that blew me away. a couple of years ago I order a battery power mower I was notified it was in I went to the service desk to pick it up and the girl said she don't see it and pointed to the isle were the mowers were I kinda scratched my head because it should be ready for me to pick up at the service desk. I went to where the mowers were and couldn't find it, there were 2 employees talking to each other not 4 ft away from me not one of them ask me if I needed help nor did service desk send someone to help me incredible! When Home Depot first open up they only hire knowledgeable sales people and you couldn't walk 10 feet without an employee ask if you need help well my friend those days are long gone. It's sad Im now starting to shop at Lowes plenty of help and the place is clean and organize. Hey don't take my word for it see for yourself. read more

Honestly one of the best experiences I've had at any large store. I had an employee offer to help in every department I went to. When I needed help finding something they went out of their way to help. Really a great experience. read more

Customer Care or any response was delayed by more than half an hour. Was looking to add items to the order and was more then willing to pay more too but any interactions with them left me highly irritated. read more

the worst store Danbury CT to do business. ordered several appliances washer dryer and LG Refrig the delivery company came and told us they couldnt attach the fridge it needed to sit 2 hours i attached later and installed the ice line. two days later the refrig was hot broken didnt work. we contacted the Home depot store got a total run around told to call the delivery company ( total morons) then LG promised a new refrig in 2 weeks ( not acceptable) finally was able to talk to a manager in Danbury Eileen (useless person) clueless and doesnt get it two weeks later they picked up the fridge- we bought a new one at Best Buy we suggest every one buys appliances at best buy at this writing still waiting for a credit and eileen -Asst manger to call us back DONT DONT buy anything at DANBURY Home DEpot the worst place on this planet read more

I just LOVE this store! Whatever you do, find DEBBIE M.- a very helpful sales associate. I went to buy several ceiling fans and flush mounted lights and got lost in the lighting dept. Fortunately, I found Debbie M.!! She got an extra cart, found all the items I was looking for, and pushed the cart to the checkout area- and checked me out!! She was the most kind and knowledgable, and really cared that I found what I was looking for! They have a fan for life! read more

Went to this store specifically because they had enough of the tile I needed. I checked online before heading out. After an hour they couldn't locate the tile. Big shock. I asked that they please contact me and have the tile shipped to a closer store--this one is 45 minutes away. I had to call a few days later because no one contacted me and I was treated very rudely by the operator. I ended up ordering the tile from my local Home Depot and hope it arrives in time-- Never again. The manager did offer me a discount on future purchases, but really--why would I want to return to this location? read more

Similar story as others. Bought an appliance. Delivered damaged. Rescheduled new delivery. Also damaged. Nobody calls back. Huge runaround on the phone system. Called the customer care number listed here on someone else's review response and couldn't get a human there either. Two middle fingers up Home Depot. read more

If there were no stars, I would give it. One of the worst run stores in the United States and a total embarrassment to what our country can produce. No help, always over 1/2 wait on hold, no service. Something that should take 20 minutes extends up to an entire day. HORRIBLE. STAY AWAY. read more

Called the Danbury CT Home Depot main number multiple times this afternoon. The first time the phone rang over 15 minutes and then suddenly went to a busy signal. I called 4 more times after that and each time someone picked up the phone and hung up without saying a word. Service at this store is terrible. ZERO STARS. read more

Had to ask someone for help though staff I dealt with were polite & able to get me to the product I was shopping for. I was strictly in the nursery so I can only speak for those people but overall, an okay place though not the best I've ever been to. I wouldn't have minded being asked if I needed help considering I was aimlessly wandering about trying to find something in particular & had no clue where it was. read more

the workers are the best they helped me find the right knob for my sink. my child broke the sink ok read more

I bought a washer and dryer pair. The delivery guys set them down outside in the mud and then dragged mud in and stained my new rug. The gas dryer needs a "pro" to hook it up who postponed from the original delivery date 4 days. I got a confirmation call Friday for a 10 am - 2 pm window. He never arrived. I called my local Danbury CT store and sat on hold for 24 minutes and the call just hung up. I called back and was transferred to a "manager" at a different store. She was nothing but rude and incapable of finding my order. I called back to the Danbury store and was given the number for the Trumbull CT store. After the phone rang for 7 minutes someone picked up and said "hold on" I heard him ringing people up for 4 minutes while I just sat there. Then he got back on the line and transferred me to appliances which he could have done in 20 sec if just asked in the first place. I then get connected to a "new" person in appliances who needs to take my number and get back to me. After paying 2K+ I still don't have my dryer hooked up and it looks to be that I'm being stood up AGAIN for installing the gas line. DO NOT BUY YOUR APPLIANCES FROM HOME DEPOT! Do yourself the favor. read more

Hello was at your Danbury Ct location on August 17h At checkout the cashier was very unfriendly, she never told me the about she just pointed at the screen. I said thank you have a good day she still said nothing. Name on sale slip is Marina read more

Sometimes hard to find people to help you find a item, check out clerks don't know lumber which takes longer to check out. If it don't have sku on the item they ask where you got it then they have to go find the item number, need to hire ppl who knows what an item is and can look it up read more