The front left burner of my Vikings cook top was mis aligned…read more The service call department has been very responsive. They have arranged technician Eric Hoetjes to come to help. Eric Hoetjes has fixed the problem and he has also cleaned the other three burners as well. Highly appreciated the service Joseph Cote and Eric Hoetjes have provided.

if I could, zero stars would be a option. Son, Jonathon shows up an hour early, unapolegtic & not…read moreinterested in even seeing the job, rude as I've ever experience, chip on his entitled young shoulder, insulting, and would never recommend if he was the last Sub-Zero repair man on the planet! He shouldn't be allowed into enter anyone's home or work w the public!

Recently purchased a new home in which we needed a new electric range. Did a quick online search…read moreand figured I'd go into the store. Spoke with a gentleman by the name of Charles. Charles helped me narrow down the selections based on my overall wants (double oven) and need (ASAP). We narrowed it down to one which had about a 1-2 week lead time since all the ones in inventory were already spoken for. No big deal, I placed the order and the next day Charles called with good news, there was an extra unit available and that I could get it within 24 hours. I said let's go for it. The delivery team hauled away the old unit and got our new one in without a hitch. They even made sure it was fully leveled and that I was happy with everything before I signed off on anything. PC Richards in Danbury has a wonderful team with friendly customer service. My husband and I are even thinking of getting a new dishwasher and will definitely use PC Richards again.

Bought a mattress from OC Richards and was blatantly lied to. It was horrible and I had to go to…read moreRaymour and Flanagan to get a new one less than two years later. They just take your money.

Installed new washer and dryer. Very timely in their response. Pricing was competitive. Overall, I…read morewould recommend them. I am very happy how it all went. The installation guys were excellent.

What the hell is wrong with you people?…read more My mom was dealing with issues with her new fridge she got from this store. The fridge was condemned, and she needed a new one delivered under warranty. Something happened between Lew White and Frigidaire and Frigidaire ended up doing the delivery. While Frigidaire was there, the owner of Lew White's son, Harper, called my mom on the phone and started SCREAMING at her. She had no idea what was going on as she did not facilitate the delivery. It was so bad that the delivery guys from Frigidaire ended up calling their supervisor concerned with how loud he was screaming at my mother. She called Lew White, they said take the delivery, so she did. Then he called her and proceeded to scream at her for several minutes. Absolutely DISGUSTING. This is the VP of your company? You should be ashamed of yourselves talking to a woman like that. Harper, you're a little boy, not a man. Stop yelling at women.

Wish i could give zero stars…read more Purchased a very expensive range. It took 4 months to arrive (2 months later than original estimate). After paying extra for installation, the installers kinked my propane line and installed the range without a rear leg. It cost me an additional $200 to have a plumber come and fix the propane line. The leg is still MIA. The range is a lemon. It's brand new and thermostats for both ovens need to be replaced as well as the fan motor. The ovens are smaller than the floor model I was told was the exact same size and where I tested the size of my sheets/pans. The griddle doesn't heat evenly the burners are terrible. I have asked to have it replaced due to the malfunctions but keep getting the runaround from the Zemels salesman. He wants to repair and blames the manufacturer for not replacing but when i contacted the manufacturer, they tell me that is solely up to the store. I have ok'd the repair because i have been left no other choice. A brand new, high end appliance should not need replacement of three major components right out of the box. What does that say about the quality and longevity of the rest of the parts? I tried to shop local but am getting the worst customer service ever for my effort. Next time I'll stick with Home Depot or Lowe's. Certainly not worth my $6,000! It has been 7 months since I ordered this nightmare and still no resolution. Hopefully Zemels will do the right thing and take this piece of junk back and refund my money. Otherwise I'm going to have to take legal action and nobody wants that. Hoping to update this with a positive resolution.

Both Jeff T @ Jeff I are the best along with the other employees. It's a family run business. I…read morepurchased a whole kitchen set along with hood. They are knowledgeable and know their appliances. I highly recommend Zemel's. Jimmy and Ellie

Joe from J&R came to service a SubZero refrigerator + Maytag Dryer. Joe was knowledgeable,…read morethorough, professional and personable. He cleaned the coils, noted mouse activities :( Frig is working ! Maytag dryer, noted the dryer vent not functioning/not safe. Gave card for dryer vent specialist. A+

They came as promised. They evaluated the problem. I challenged their conclusion to purchase a…read morecertain part as it did not make sense replacing it for the issues encountered. The part arrived and the technician came a 2nd time and realized that the error code seen and the part purchased would not solve the problem. He charged me full price for the 2nd visit and copped a bit of an attitude which really torqued me Conclusion: Lost $ 300 in poor technician skills and 1.5 weeks for purchasing new appliances. I do not recommend J&R appliance repair.

I'll give Best Buy credit where it's due--they're great at making the sales experience smooth and…read moreconvincing. Unfortunately, the customer service and support after the sale leave a lot to be desired. In January 2024, we purchased a high-end GE washer. I was a little hesitant since I prefer simpler, more basic machines, but my husband prefers the latest tech. Consumer Reports gave it decent reviews, and we purchased the extended service plan to cover our bases. We thought we'd be in good hands. Just over a year later, the washer stopped spinning. We contacted Geek Squad, and the technician who came out was courteous and professional. He said we needed replacement parts, which we ordered. When the technician returned, we were told the parts were incorrect. More parts were ordered, but even with the right ones, the repair didn't resolve the issue. At that point, we were told we needed a replacement washer. Unfortunately, our model was discontinued, so rather than a simple exchange, we had to pay the price difference for the new model and purchase a new five-year service plan--an additional $300 not long after we had already spent $900+ on the original machine. We called Geek Squad to arrange delivery and specifically asked them to note that the washer would need to be carried up two flights of stairs. We understand that's a tough ask, but we wanted to be upfront. Delivery day arrived after about a month of waiting without a washer. One of the installers immediately started voicing complaints about the stairs, which continued throughout the visit. He wasn't as difficult as a previous installer who claimed the machine wouldn't fit--despite a Best Buy rep having come to measure in advance and confirm that it would. A few hours later, the washer was in and running a test cycle. We even gave the installer a cash tip and some refreshments to show appreciation. Unfortunately, once it hit the spin cycle, it shook violently--clearly not level, which should have been addressed during installation. We went to return an unused part (which we were required to purchase) at the store and asked the Geek Squad representative if someone could come out and level it. He told us we'd need to call a number, as he couldn't help us in person without charging. He was polite and doing his job, but it was frustrating to be told to go home and make a phone call for help that could have been arranged then and there--especially since we'd paid for installation and an extended service plan. This entire experience felt like a series of dropped balls. From incorrect parts to long delays, extra fees, and avoidable installation issues, the process was exhausting. I would not recommend purchasing a major appliance from Best Buy if you're expecting reliable after-sales support. The in-store team is generally friendly, but they're limited in what they can do, and the larger system seems to prioritize process over people. As for Geek Squad, I understand the job can be tough, but consistent negativity from technicians doesn't inspire confidence. In short, for anything more than a basic, inexpensive item, you may want to look elsewhere.

In January 2024, we purchased a GE front-load washer and dryer (models GFW850SPNRS and GFD85ESPNRS)…read morefrom the Best Buy on International Drive in Danbury. We had high hopes that this would be a solid, long-term investment. The units were installed by Best Buy on January 17. Unfortunately, that's where the problems began. Just two months into using the washer, we noticed something off during the spin cycle. It was extremely loud--far beyond what we expected for a modern, high-efficiency machine. We contacted the Geek Squad service team to check it out. Over the next year, we had multiple service visits. They replaced the inverter, then the main board. Despite all of these repairs, the washer eventually failed entirely after just 13 months of use. Because the original model had been discontinued by that point, we were forced to accept a different, newer model as a replacement. But this wasn't a straightforward swap. We had to pay the difference in price between the old and new model and were also required to purchase a brand new Geek Squad protection plan, even though we already had one in place for the original washer. On top of that, we were told we had to purchase new water hoses for the installation--regardless of whether they were needed. I was told I could return them to the store if unused, which I did, but it just added to the confusion and hassle. Meanwhile, the dryer also started giving us trouble. The display panel stopped functioning properly and had to be replaced. On top of that, we've been getting a persistent error code 29. I called Best Buy service several times, and each time, someone came out only to tell us everything was "normal." It absolutely isn't. I requested a replacement, but they refused, leaving us stuck with a product that still doesn't work as it should. The replacement washer was installed on April 4, 2025. As instructed, I ran an empty cycle first. Then I did my first actual load--and immediately, the washer started banging and rocking during the final spin cycle. Turns out, the Best Buy installer hadn't even bothered to level the machine properly. This is such a basic part of installation--it's frustrating that it was overlooked, especially given everything we've been through already. I went back to the Danbury store to explain the situation, hoping for some level of understanding or support. Instead, I was told that if the store sets up the service call, we would be charged--but if I call Best Buy's national number, it would be free. This seems like a ridiculous policy. How is a customer supposed to know which route to take? It feels like a trap to make people pay for service they shouldn't be charged for. At every stage--purchase, installation, service, follow-up--there have been unnecessary roadblocks, miscommunication, and unexpected costs. What should have been a smooth appliance purchase turned into over a year of stress, lost time, and ongoing frustration. I'm sharing this in detail because I hope others can make an informed decision. This experience has completely eroded my trust in this store's ability to support customers after the sale. We will not be shopping at Best Buy Danbury again.

We had a complicated double wall oven situation because of the cabinets…read more Norm and his people went above and beyond to make sure we had the best ovens and exceptional service. If you need appliances, stay clear of the big box stores and head to Buzaid Appliance in Brookfield or Danbury for personalized quality service and products!

We bought a Refrigerator and Washer from Buzaid Appliance…read more 1) The Fridge vibrates and is noisy. Also, the delivery guys didn't use pads to protect Hardwood floors. Now we have wheel marks: Awful. 2) The Washer constantly shakes then stops, just poor quality components. Never buy from these guys, look elsewhere. A pissed-off Family.

Simply the best. I…read morehave purchased 11 appliances from them and now I'm going back for four more. One funny time, I needed a new washing machine; Tom asked when will I see you? My response was they are all white boxes to me, you choose and deliver it. That is how much I trust them. Amazing and wonderful people.

Amazing selection, insight, costs and service…read more We had a last minute change of plans where we had to contact Lew White's delivery and make some last minute changes. They had a very tight schedule, but they found a way to work with our new times, and complied. Great job! They were even great to move our old refrigerator to the garage (and not cart it themselves) so that a local charity could retrieve it easily. The appliances which were purchased are all wonderful. Not everything needed to be in the store, but the insight of the sales reps were very helpful in our determining what units to purchase. All in all, a great experience; we would definitely use again.