I spoke with Americo on the phone yesterday about the issue. He was knowledgeable and caring…read more Today we went in to see him and found the new refrigerator. I love the expertise of Buzaid's and the local charm. It's a staple I'm proud to be a customer.

Great customer service at this place. Very helpful. Very interested in understanding the customer…read moreand very willing to show everything available.

Fast, accommodating and did great work. Prices were very reasonable. I would recommend them.read more

Highly recommend this team. Father Joseph and son Jonathan have serviced our freezer and ice maker…read morethe past few years. Excellent timely service and great advice from them. Very impressed with how Jonathan serviced our ice maker recently.

It's nice to go to a store where the workers are helpful and not pushy. I'll definitely go back.read more

WARNING: Do NOT order appliances from P.C. Richard. I ordered a new Frigidaire frenchdoor…read morerefrigerator and paid for delivery and for my previous fridge to be removed. The delivery people were rude and negligent and destroyed my new floors, my front door, my door casing/trim, the molding and the fridge itself. Just look at the photos. We had just spent a lot of money to remodel our new home and were excited to move in when this happened. What's worse, I put in a claim for damages with P.C. Richard and they DENIED my claim. They completely deny any liability and left me with almost FIVE THOUSAND DOLLARS in damages. I have never encountered such HORRIBLE customer service in my life and will never order from P.C. Richard again -- and urge everyone else to do the same. Even if they're a little cheaper than other retailers, it's not worth the risk of destroying your home!

What the hell is wrong with you people?…read more My mom was dealing with issues with her new fridge she got from this store. The fridge was condemned, and she needed a new one delivered under warranty. Something happened between Lew White and Frigidaire and Frigidaire ended up doing the delivery. While Frigidaire was there, the owner of Lew White's son, Harper, called my mom on the phone and started SCREAMING at her. She had no idea what was going on as she did not facilitate the delivery. It was so bad that the delivery guys from Frigidaire ended up calling their supervisor concerned with how loud he was screaming at my mother. She called Lew White, they said take the delivery, so she did. Then he called her and proceeded to scream at her for several minutes. Absolutely DISGUSTING. This is the VP of your company? You should be ashamed of yourselves talking to a woman like that. Harper, you're a little boy, not a man. Stop yelling at women.

I had a confrontational experience at Lew White Appliances in Brookfield CT…read more I was not wearing a mask when I entered the store and a salesmen shouted from about 20' away "can I help you?". I say " yes we . . ." and he cuts me off saying "you have to stand by the door", to which I respond "I will keep my distance". "No, you can't be breathing on other people." "I can't wear a mask." "Then you have to wait outside." Changed from waiting by the door to waiting outside. I asked "Why? Is that your business's policy?" He responded with "We don't want to sell you anything!" That is fine, I will not be buying anything from Lew White again. This is not because they have a mask requirement, but for the aggressive and derogatory treatment of a potential customer, a repeat customer.

Wish i could give zero stars…read more Purchased a very expensive range. It took 4 months to arrive (2 months later than original estimate). After paying extra for installation, the installers kinked my propane line and installed the range without a rear leg. It cost me an additional $200 to have a plumber come and fix the propane line. The leg is still MIA. The range is a lemon. It's brand new and thermostats for both ovens need to be replaced as well as the fan motor. The ovens are smaller than the floor model I was told was the exact same size and where I tested the size of my sheets/pans. The griddle doesn't heat evenly the burners are terrible. I have asked to have it replaced due to the malfunctions but keep getting the runaround from the Zemels salesman. He wants to repair and blames the manufacturer for not replacing but when i contacted the manufacturer, they tell me that is solely up to the store. I have ok'd the repair because i have been left no other choice. A brand new, high end appliance should not need replacement of three major components right out of the box. What does that say about the quality and longevity of the rest of the parts? I tried to shop local but am getting the worst customer service ever for my effort. Next time I'll stick with Home Depot or Lowe's. Certainly not worth my $6,000! It has been 7 months since I ordered this nightmare and still no resolution. Hopefully Zemels will do the right thing and take this piece of junk back and refund my money. Otherwise I'm going to have to take legal action and nobody wants that. Hoping to update this with a positive resolution.

Both Jeff T @ Jeff I are the best along with the other employees. It's a family run business. I…read morepurchased a whole kitchen set along with hood. They are knowledgeable and know their appliances. I highly recommend Zemel's. Jimmy and Ellie

Very quick turnaround, punctual, and knowledgeable staff. I rolled the dice on repairing my…read moremicrowave and they confirmed that it would be far more expensive to make the repair than to buy a new model, so I appreciated the honesty. Recommended service...

Very responsive and timely for an appointment. Veteran owned which I like to support as a veteran…read morefamily member myself. VERY knowledgeable and walked me through everything even if the end result was to just buy a new appliance. Highly recommend!

I'll give Best Buy credit where it's due--they're great at making the sales experience smooth and…read moreconvincing. Unfortunately, the customer service and support after the sale leave a lot to be desired. In January 2024, we purchased a high-end GE washer. I was a little hesitant since I prefer simpler, more basic machines, but my husband prefers the latest tech. Consumer Reports gave it decent reviews, and we purchased the extended service plan to cover our bases. We thought we'd be in good hands. Just over a year later, the washer stopped spinning. We contacted Geek Squad, and the technician who came out was courteous and professional. He said we needed replacement parts, which we ordered. When the technician returned, we were told the parts were incorrect. More parts were ordered, but even with the right ones, the repair didn't resolve the issue. At that point, we were told we needed a replacement washer. Unfortunately, our model was discontinued, so rather than a simple exchange, we had to pay the price difference for the new model and purchase a new five-year service plan--an additional $300 not long after we had already spent $900+ on the original machine. We called Geek Squad to arrange delivery and specifically asked them to note that the washer would need to be carried up two flights of stairs. We understand that's a tough ask, but we wanted to be upfront. Delivery day arrived after about a month of waiting without a washer. One of the installers immediately started voicing complaints about the stairs, which continued throughout the visit. He wasn't as difficult as a previous installer who claimed the machine wouldn't fit--despite a Best Buy rep having come to measure in advance and confirm that it would. A few hours later, the washer was in and running a test cycle. We even gave the installer a cash tip and some refreshments to show appreciation. Unfortunately, once it hit the spin cycle, it shook violently--clearly not level, which should have been addressed during installation. We went to return an unused part (which we were required to purchase) at the store and asked the Geek Squad representative if someone could come out and level it. He told us we'd need to call a number, as he couldn't help us in person without charging. He was polite and doing his job, but it was frustrating to be told to go home and make a phone call for help that could have been arranged then and there--especially since we'd paid for installation and an extended service plan. This entire experience felt like a series of dropped balls. From incorrect parts to long delays, extra fees, and avoidable installation issues, the process was exhausting. I would not recommend purchasing a major appliance from Best Buy if you're expecting reliable after-sales support. The in-store team is generally friendly, but they're limited in what they can do, and the larger system seems to prioritize process over people. As for Geek Squad, I understand the job can be tough, but consistent negativity from technicians doesn't inspire confidence. In short, for anything more than a basic, inexpensive item, you may want to look elsewhere.

They do a thorough and accurate complete job. Friendly technicians too. Highly recommendread more

We had a complicated double wall oven situation because of the cabinets…read more Norm and his people went above and beyond to make sure we had the best ovens and exceptional service. If you need appliances, stay clear of the big box stores and head to Buzaid Appliance in Brookfield or Danbury for personalized quality service and products!

We bought a Refrigerator and Washer from Buzaid Appliance…read more 1) The Fridge vibrates and is noisy. Also, the delivery guys didn't use pads to protect Hardwood floors. Now we have wheel marks: Awful. 2) The Washer constantly shakes then stops, just poor quality components. Never buy from these guys, look elsewhere. A pissed-off Family.

Simply the best. I…read morehave purchased 11 appliances from them and now I'm going back for four more. One funny time, I needed a new washing machine; Tom asked when will I see you? My response was they are all white boxes to me, you choose and deliver it. That is how much I trust them. Amazing and wonderful people.

Amazing selection, insight, costs and service…read more We had a last minute change of plans where we had to contact Lew White's delivery and make some last minute changes. They had a very tight schedule, but they found a way to work with our new times, and complied. Great job! They were even great to move our old refrigerator to the garage (and not cart it themselves) so that a local charity could retrieve it easily. The appliances which were purchased are all wonderful. Not everything needed to be in the store, but the insight of the sales reps were very helpful in our determining what units to purchase. All in all, a great experience; we would definitely use again.

Jose came out same day to look at my gas stove that wasn't converted correctly and my washing…read moremachine. He fixed both fast. Supper nice guy. Would definitely use again and recommend!

Bill and Jose came the same day I called, which was key for me! They were so pleasant and polite…read more They fixed my dishwasher! They were very knowledgeable about all appliances, because I asked LOL. I would highly recommend them. I got their name from Yelp so I didn't know them and I took a chance. I'm so glad I did! I will definitely be calling them for any appliance problem I have.