Outstanding service. This was my family's first Air Conditioning replacement. The Comfort Advisor…read more(Don) was able to explain everything and was even Abe to point out flaws with other companies and what they were offering. The crew who came out to the house was exceptionally respectful and helpful. They made sure to lay down mats to prevent dirt and even vacuumed after they were done with the job. They worked straight through til the end of the project. As with any Air Conditioning project, the cost is going to be high. But the benefits, the warranty, and the "extras" Sure Temp was able to work out for me was beyond expectation and made it very financially manageable in this economy. Thanks Sure Temp!!!!

I /am/ the tenant. The only disconnect was on SureTemp's end…read more(the dishonesty and tacking on additional charges for non-existent services). SureTemp's communications (that's another review on its own) were to me (the tenant) and the property owner. The refund that was given was around $200... it should have been closer to $400 for all of the reasons and evidence outlined in my above review (that you conveniently did not address). I am more than happy to post screenshots of additional evidence if you'd like.

5 Stars for Todd Matthews Air Conditioning & Heating! Todd is very efficient, knowledgeable,…read moreprofessional and reasonable. He is a very nice and honest person. I like him. He handled an AC emergency for me like the pro that he is. I highly recommend him. Thank You Todd!!

Had Todd out to do a A/C maintenance. He was quick to reply to text, got an appt. within a couple…read moreof days. Nice guy, professional and reasonable. He won me over, I now have a heating and A/C guy for as long as I am in Az. Our A/C runs all the time in the warm months, I encourage everyone to keep up on maintenance, could not imagine it breaking and have no A/C when it's 110 degrees. One less thing to stress over knowing it's in good shape

True North came thru for us when our current A/C company ghosted us…read more Tristen answered our call Memorial Day evening - a real person, not AI! - and got us an appointment the next day. From Tristin, to our technician Jacob, the whole experience was wonderful. The professionalism, knowledge and personality of both made this a great experience for us. They will be our A/C company going forward. Highly recommend!

True North did not respond to an email question I had prior to signing their contract for them to…read morerepair my AC unit for $1700+ nor did they ever contact me again. This was during peak of summer with AC unit not working at all. I found someone else and actually ended up buying a new unit because issue was more than what True North diagnosed it as. Will give two stars because at least the tech was on time and courteous.

Professional service with a knowledgeable contractor. Service was quick and the office staff was…read morepleasant to work with

Shane did a great job and got our unit back up and running quickly. Great customer service and…read moreresponse time. Family owned business is the only way to go. I knew I could trust them.

We explained what the problem was with our washing machine before they came. The guy showed up and…read morelooked at it for 1 minute and immediately said the grinding and loud noise means the washing machine is done and would cost just as much to buy a new machine. So we paid $125 for someone to come and immediately say it's not worth fixing. I think they knew ahead of time it wasn't worth fixing but sent someone out anyway and took our money. Just didn't sit right with us. On another note the tech that came out was very nice and explained the situation. We just feel robbed.

Our LED board light went out in our fridge. Called and ordered a new one since we were still…read moregetting power to the plug. The new board did not work as well so we called Thomas Home Services. They were nice on the phone, stated they would charge us a tech call fee to come out and determine what the issue was which is understandable. They stated after they figure out what the problem is, they would apply the $125 service call to the bill if we moved forward with the repairs. After the service guy came out, which he was very nice and knowledgeable, he stated it was the 2 small switches in front and our transformer underneath. Stated it was $680 - $125 for everything. We agreed but they stated they had to order the parts and they would come back the following week around Tuesday. Tuesday came and we did not hear from them. I called them on Wednesday and they stated the parts came in and would have someone call me. Again, another day went by and no one called. I had to call back in where they told me they could not come out until Tuesday or Wednesday of the following week and would put us on the 1st stop at 8am. We scheduled for Tuesday. 8:20am came by and no word. I called and asked if someone was coming and the lady stated the service guy had to stop by the parts store to pickup the parts and then would head our way. The guy finally showed up at 8:45am. Mind you, I was advised the previous week by 2 people the parts were in and they already had them on hand. After the service guy installed the 2 switches which took about 10 -15 min, he started on the transformer. After we swapped out the transformer, he proceeded to advise us that it was not the transformer but most likely something with the internal wiring and they would have to pull the built in fridge out and start to tear things apart to find out where the break in the wire was bad. We did not want to spend the money on that. They ended up billing us $400 for 2 switches. I spoke to the manager and he stated they don't charge by the hour, just what the billing time states for the parts. I asked him for a breakdown of labor and parts and he stated they don't do invoices that way. I would assume it is THEIR way of covering all the labor they did on our fridge for something that did not need to be replaced which they misdiagnosed from the beginning. Now, here comes more horrible service: I looked under the fridge to see how things were put back as I had a bad feeling after what they did on the above. The service guy only put 1 screw back on to hold the cover plate. He did not put the other 2 screws on. After I took the cover plate off, the service guy did not put the transformer cover back on as well. He shoved it back under the fridge and put all the screws under the fridge laying on the ground. Every time you call this place, they asked you how they can put a smile on your face. What a joke. I would never use this company nor recommend them. They did not finish the job and wasted our time/money.

We recently had another HVAC company come out because our AC stopped working. After running their…read morediagnostics, they told us we needed to replace our entire system--including the air handler, condenser, and even add another air return. To make matters worse, they said they couldn't turn the system back on and that we might have to wait until Monday for a full system replacement. This all happened on the Wednesday before the Fourth of July, with temperatures well into the triple digits. We have five kids and two dogs, and the thought of going several days without air conditioning was overwhelming. Thankfully, we decided to get a second opinion and called Airtime Cooling & Heating. Jacob came out, started his own evaluation without us telling him what the first company had diagnosed, and quickly impressed us. He simply turned the system back on, ran his own diagnostics, and gave us his honest opinion. His conclusion was completely different--our system did not need to be replaced. Not only did he get our AC running again, but he also took the time to explain what he believed had happened, what to watch for if it occurred again, and even walked us through how to troubleshoot it ourselves. That kind of honesty, education, and customer service is incredibly rare. Instead of facing what could have been a very expensive and unnecessary replacement, we paid for a diagnostic visit, got our AC back, and gained confidence in our system. Because of this experience, we've switched from our previous HVAC company to Airtime Cooling & Heating for all of our future maintenance and service. If Jacob is any indication of the quality of their technicians, they have earned a customer for life. Jacob was truly a 10 out of 10. He saved us from an unnecessary replacement, restored our AC when we needed it most, and treated us with honesty and respect. I can't recommend Airtime Cooling & Heating highly enough.

Our technician, Tim Pappas, was exceptional in his maintenance check-up of our heating system…read more We especially appreciated the time he took to educate us on the reason for his preventative recommendations. Tim explained to us very thoroughly on how to mitigate future damage with his professional experience in Arizona. His over and above service and intelligent conversation gave us confidence and incentive to make the upgrades he recommended. Tim is a valuable asset to this honest company. We will keep our membership active with AIRTIME. Highly commend this business.

We discovered a leak coming from our roof and thought it might be from the condensation pipe in the…read moreattic. This was all taking place on a Sunday morning. We called Mark and as luck would have it, he was already in the area. He came by, determined that the AC was fine and called a reliable plumber to set up an appointment the next day. All without a trip charge. This is rare in today's world! You can't go wrong when you have Mark and Bret on your side.

Very easy to schedule the work and great communication. We have a new home that requires a Lennox…read moreCertified Contractor to maintain / service th system in order to keep the 12 year warranty in effect. Mark of Excellence is Lennox Certified and provides the documentation needed for Lennox to honor their warranty if work is needed. So many service Providers do not have the proper manufacturer certifications needed to keep factory warranties effective. They did a very thorough job inspecting both units & cleaning the units outside as well as the unit in the attic. All this work was done a t a fair price. I shopped 3 other Lennox Providers that had very expensive maintenance programs. We did sign up for the twice-a-year service program as well.

This company installed my AC unit and have done my maintenance since 2021. The techs are always on…read moretime, knowledgeable and friendly.

The technician came to my house for a late evening service call, checked the entire system, and was…read moreable to diagnose the issue. He was professional, knowledgeable, and respectful. I would recommend this company.

I was away on business, when one of the AC's in the house stopped working. So to say it was…read morestressful to try and get someone to come out the very next day without me home, is an understatement. I was able to get on Yelp and read some reviews and request service. My Guy Cooling responded instantly and Garrett, was able to come out very next day. Arrived on time, met my wife at the house, got to work on diagnostic of the AC. Once the problem was identified, my wife text me and then i was able to call the tech and walk through the issue. A video was sent to me with the exact problem, thankfully the part was still under warranty. So only had to pay for the labor. Garrett, called me and explained everything on the phone, which made me feel better being away from the situation. Hard to trust people nowadays, but never did i feel Garrett was trying to "one up my wife or me" he even cleaned both units to prevent any future issues. MY guy will definitely be our call in need AC repair business.

I highly recommend My Guy Cooling and Heating. The knowledge and experience of Garrett made me feel…read moreso confident that the project would work out well. He explained everything clearly and gave a good estimate. I'm confident that he and his company can do for you the excellent work that he did for me.