Two of our bathroom showers had temporary fixes that started to fail from a previous owner. I was…read moretold by a plumber to find someone that could regrout and seal our bathroom showers. I did my dreaded search looking for a company that was trustworthy and had great reviews. I happened to come across The Grout Genie and scrolled through their reviews and saw so many great things customers were saying, so I gave them a call. OMG! All of the reviews are accurate. From the start, everyone I dealt with in the company was very responsive, professional, and on time. Brad did our work and he was freaking amazing! He did such a thorough job and made our showers that are from 1999 shine and look brand new again. I will be calling them when I'm ready to do other repair work in our bathroom. This is a great company! Thank you The Grout Genie!!

A great company with great people!…read more They really know their job and how to help people make choices. The install went great and looks great. The customer service for scheduling the work and selecting tile was also great. We really leaned on them for help and they came through!

We've had Steve from S Fyvie Handyman Services out to our 50-year-old home in Burke a couple of…read moretimes now, and we honestly couldn't recommend him more. He's always on time, super courteous, and just really easy to work with. So far he's helped us with everything from installing plumbing fixtures and medicine cabinets to repairing drywall and even adding some landscaping elements. Every job was done quickly, cleanly, and with real skill. What we appreciate most (besides how nice the work looks) is that his rates are fair and consistent -- no surprises. It's such a relief to have someone you can trust to show up, do the job right, and treat your home with care. Steve's our go-to handyman now, hands down.

Steve is THE man. I've been burned by other contractors in the past but Steve is just a world class…read moreperson first. Although I am putting off the project I had in mind, he won't let me pay him for his time and effort looking for the spare parts that'll fit the cheap vinyl wood that the previous contractor that burned me installed since I didn't want to replace the whole flooring and only the problem areas. Im doing the next best thing since he won't accept compensation for his time and wanted to share with others my excellent experience with him. I'm so glad to have cross paths with Steve and will be solely using him for future projects.

Junior is an absolute godsend. All the faucet parts in my shower stall needed to be replaced. The…read moreplumber had to remove the tiles surrounding the old fixtures in order to put in the new pipe fittings. However, he couldn't put in the new faucet parts until new tiles were put in, which he didn't have the expertise to do. I had to find a good tile person ASAP. Thankfully, my search led me to Junior. He responded quickly and was at my house just a few days after I reached out to him. His skills and meticulous attention to detail are outstanding. On the day of the appointment, he arrived just after 9:00 a.m. and worked on the new tiles until late afternoon--literally all day. At one point he had to go out and buy more tiles, which he didn't charge me for. He returned early the next morning to put in caulking around the new tiles, which took him an additional four hours. I'm so grateful for Junior's thoroughness. As the attached photo shows, the new tiles look fabulous--absolute perfection! If you need anything done inside or outside your house, Junior Gonzalez is the one to call. Highly recommended!

Professional; Good work; Satisfied with service provided; Prompt xxxxxxxxxxxxxxxxxxxxxread more

Ji and Hannah were wonderful to work with. They were very friendly and listened to what we were…read morelooking for In remodeling our master bath. They are very knowledgeable and very good at putting designs together that work with our budget. If want a great experience with a professional and friendly staff go see Ji and Hannah at the Tile shop in Springfield.

The Male staff here is wildly inappropriate. I know someone who went to this store for a…read moreprofessional event and several individuals from the male crowd were INCREDIBLY disrespectful and made her feel extremely uncomfortable. It's quite a shame that a store that holds themselves to such high standards allows and this type of behavior towards their female customers.

Mr. Bruce Lee is a very honest, hardworking and efficient contractor. He doesn't upsell or suggest…read morethe extras that don't make sense. His pricing was the most reasonable compared with a few other quotes that we received, and the finished floor looked great! Mr. Lee made sure we were 100% satisfied before leaving the site. I highly recommend J&B Flooring for any flooring projects you may have.

Wanted to update - about a year later we needed to fix steps (the laminate broke) and Bruce once…read moreagain saved the day. Amazing work and has held up strong. Floors still amazing, but just putting it out there that it's really top notch.

This review is long overdue, but I've been meaning to share our wonderful experience with Al, Mike…read moreand their team on the multiple projects they completed for our old, complex house. We converted two rooms plus a hallway into a master suite as well as split two large upstairs rooms into three. We had structural concerns and lots of logistics to work out and I wouldn't trust anyone other than Mike to draw up the plans to make sure everything is safe and up to code. Al oversaw the projects and was in constant communication with us and regularly was on site to make sure everything was going smoothly. If anything wasn't 100% correct or what we had discussed, he would make sure it was remedied. Big shout out to Franz who even showed up to work the day after his wife had a baby! The M3 team worked late days and on weekends (with our consent) to meet their deadlines, even when the county held them up with permitting issues they still worked hard to finish within our timeframe. We even made major changes to our plans after construction had begun and they were able to pivot and help us get more square footage for the upstairs bedrooms. There were also numerous curveballs that they handled with ease (ya never know what you'll get with an old house). This was our first time doing any sort of large project and the team at M3 gave us plenty of guidance and support to make sure the finished product exceeded our expectations. If you want something done right the first time, then I highly recommend contacting M3!! If we stay in this house then you guys won't be done with us yet! -Cristen, Phil and now +2 (!)

Can't speak to the quality of their work. Reached out and scheduled a site visit but never received…read morean actual estimate after the site visit despite following up and asking for the estimate. Complete waste of my time. Would not recommend.

I was looking for a particular tile and the rep didn't want to hear from me at all. In-fact, I was…read morereferred to them by the manufacturer that they were their distributors. He even got mad when I gave him the SKU # and said , " I told you we don't have it"

My designer Jenn Rydzewski made it so easy. A little interview and we were off to a great bathroom…read moreremodel. From the wall tile, floor tile, paint, plumbing fixtures, light, mirror and towel bars. Jenn pulled it all together and the results are perfect. Mosaic has great selections, and excellent service all the way to the guys back in the warehouse!

These guys were great. Excellent communication, efficient, and very trustworthy. Plus, they could…read morehandle a variety of projects, which was helpful: (1.) They helped find and solve a leak in my ceiling, replacing the ruined drywall in the process. (2.) They replaced the siding on my chimney. (3.) They fixed some of my decking that was falling off. (4.) They replaced an exterior electrical outlet that had gone bad. Highly recommended. I would totally use them again.

The team completed the job in record time without compromising quality. I was impressed by their…read moreability to meet tight deadlines

So apparently I'm the only client who had a negative experience here. I have gone back and forth in…read moremy mind on whether I should post this but I don't want another family to have to deal with what I've gone through. This will be a long review, my biggest takeaway is that if you are on a timeline, do not use them. We spent approximately $35,000 on goods and an additional $17,000 on kitchen cabinets which is a lot of money to us. We are a family who has been saving for a few years to build our forever home. I knew I was paying a premium on goods and that I was being charged more for the goods than other places but I did it because we were on a timeline with our move and thought that they would provide us great customer service. That did not happen. We also started the process from another state and were assured that once I picked everything, they would manage it. Before I get into the timeline issue, i was extremely frustrated by the all around poor customer service. I had to deal with a Mr. Joe Hunter on 2 occasions during this fiasco and he was rude and extremely condescending. I would never speak to someone the way Joe spoke to me on the phone. Additionally, our sub contractor was also treated pretty poorly on numerous occasions which I did not like. We purchased our house in February so that we could start renovations to move in June 1st. We hired a contractor who has also screwed up our timeline pretty badly but this isn't about him. Our contractor linked me in with Janelle who is the designer we used. I flew in on March 19th to start the process and again on April 6th to finish the process. We went over my timeline on both meetings. We are renovating 3 bathrooms, our kitchen, and purchased all new floors. None of our stuff was ordered until the first week in June. When I went in to speak to Joe and Janelle about it they completely blamed the contractor. I agree that again a lot of it was on him but Janelle regularly sent me emails and it would have been really nice as a customer if she had given me a heads up that none of my stuff had been ordered. We are still waiting on a bulk of our order and no updates at all. They were supposed to send someone over today to measure our vanity so that the counter top could be ordered. That did not happen. I have zero complete bathrooms, no kitchen and zero communication from Mosaic. Pictures of my unfinished bathrooms and kitchen. Premium pricing for a non-premium service. I am so disappointed by all of it.

Great customer service, and had the hard-to-find item I needed. I was in depressed need of a…read morecarrara marble threshold 4" wide by at least 41" in length as a transition piece from my wood flooring to the new kitchen tile flooring. All the other stores in the area only stock 4"x36" or 6"x60" or 72" (Floor&Decor, The Tile Shop, Home Depot). I found a place that would go custom size, but they needed a week to do it. I literally needed "now," and couldn't wait without delaying the flooring installation. When I called Mosaic, the customer service representative listened and said they had just what I needed. Since I live just 2-3 miles away I went immediately. Upon my arrive I simply introduced myself and was presented the threshold I needed--4"x48". I was promptly on my way feeling very successful that I was able to find Mosaic, who saved the day. I'll certainly be giving Mosaic more opportunities in future projects

We used this company several years ago. The work was okay but there were several measurement…read moreissues. One issue was that our medicine cabinets were supposed to be recessed and it couldn't be done as they didn't allow enough room. Very disappointing... Also they gave us a quote and then kept charging us constantly for materials. I wouldn't recommend them after our experience.

I wish you could separate customer service reviews from other topics. Their customer service was…read moregreat. They arrived on time, even though I didn't and their quote came back same day. I couldn't ask for more on that front. Pricing is another story. Total to tile two tiny areas (small laundry and foyer) is $4K? And I am providing the tile? This seems really exorbitant. Sorry guys, I am sure your work is great, but going to have to shop around.