This review was extremely hard for me to write, as I was content with the resolution, but felt it was necessary to be honest with my experience, rather than just letting it go. I now question the authenticity of these 5 star reviews based on the cleaning I received. Maybe my expectations of cleaning are a lot higher than others? What I do know is that the service I received was simply unacceptable and disappointing.
The Good: I contacted Maid Day for a move-in/deep cleaning of my empty home we just purchased. We're a military family coming from Las Vegas, relocating to NOVA after having the same bi-weekly housekeeper for 5 years: I know what should and shouldn't be considered "deep cleaning". Paola scheduled my cleaning with ease and was a pleasure to work with. Since our furniture had not yet arrived, they were tasked with cleaning an empty home; no furniture, no pets, I didn't even happen to stay during the cleaning. It was their space and time to get my house particularly spotless. Paola and her team arrived on time, ready to go.
The Bad: There was an up charge for including the refrigerator and oven being cleaned..?! To me, this seemed odd. In a normal cleaning, this is totally understandable, however in a deep, move-in clean this is typically included, as are inside the cabinets and major crevices normally overlooked in a regular cleaning. For what I was receiving, I felt the price was high, but again, that might just be the cost of living here vs. Nevada. Coming into a similar sized home, I wasn't expecting, yet agreed to the up charge in price.
The Ugly: The minute I walked into my home after the cleaning, I was not impressed. I couldn't smell the freshness of a cleaned home. I'm aware they don't clean with harsh chemicals and their products are eco-friendly. I wasn't looking for the smell of bleach, but I also wasn't expecting the smell of nothingness either. Further investigation was what truly set me over the edge. Their was dirt everywhere! On my banisters, dust still left on the bathroom counters and inside the sinks, the bathtubs were still showing stains, streaks on the windows leftover with whatever residue they used. Now considering this house was just recently on the market, it was visibly in good condition, but nothing I would feel comfortable with bringing my family into until it was clean and sanitized, especially during Covid.
The Horrible: The kitchen almost brought me to tears. I'm 9 months pregnant, and hormones may have been the factor behind the emotions, but I was disappointed and angry. I went into my "up-charged" refrigerator and was in disbelief; streaks of dirt left, shelves weren't moved to deep clean, and I found a strands of hair just hanging out like I owed it rent. Underneath the refrigerator was nothing but dirt, grime and dust (see pictures).
I wasn't comfortable putting anything away, so I tested out one of the cabinets to see if they were really cleaned. I took a Clorox wipe and wiped in one of the cabinets and nothing but dirt and grime was caught on the wipe. Clearly evident that they just never bothered to clean inside my cabinets. But I paid for a "Deep clean" right?
I'm not sure if they cut corners because I wasn't there or if this is their standard of cleaning, but for what I paid for, this was unacceptable. The next day I immediately called Paola and expressed my dissatisfaction who offered to come back out and re-clean. You want to re-clean my empty house you couldn't get right the first time? No thanks. A refund was more than reasonable which she did not hesitate to provide. I think she was embarrassed as the "owner" I'm presuming because I don't really know her title with the company.
All in all, I was refunded for the awful job and had to hire another cleaning company to come out and re-clean my home. Like I said, I'm content with the resolution, but I leave this review as a warning. In all fairness, I don't believe Paola remained on site during my cleaning, and for two stars, I give her the benefit of the doubt that she really was not aware of the job her team did. However, I have to go off of evidence and not assumptions. I do not believe the reviews reflect the cleaning you will actually receive. If you are going to use this company, I highly suggest you watch them and make sure they're doing and providing you the service you've paid for. read more