Eric was absolutely great! He was on time - a little early. He called ahead with estimated time of…read morearrival. Very neat and meticulous about his work. Thank you Rooftop!

I have been a property manager in DC for many years and have used Rooftop Chimney for over 15…read moreyears. Their service has always been excellent, which is why I've remained a loyal customer. However, my recent experience has been very disappointing. Back in July, I contacted their office to schedule inspections for 40+ chimneys. I was told someone would call me back. After waiting, I followed up again in August and received the same response--that I would get a call back. Only today, after months of waiting, did someone finally reach out, just to tell me that it's now too late in the season and they can only book me for the off-season in 2026. After more than a decade of great service, this lack of follow-through and responsiveness has been frustrating and surprising. I hope Rooftop Chimney can improve their communication and scheduling process moving forward.

I highly recommend NOVA Fireplace and Stove. Dan the owner and Stewart the salesman provided us…read morebrochures and showed us the gas fireplace inserts that will work in our fireplace opening. Dan made a trip to our house to assess the exact insert and provided us with lots of tips. We immediately placed the order for the Regency Gi33LE the first week in November, with Stewart for the new gas insert inside our current wood burning fireplace. Much to our surprise, they were able to squeeze us into their schedule to have it installed before Thanksgiving! Dan and his crew professionally installed a new gas line/pipe and dedicated electric circuit inside our house for the new insert and arranged with the Town inspector to obtain permits and inspection. All went exceptionally well. Dan is incredibly knowledgeable about home construction and the gas fireplace products and business. On a scale of 1-10, I rate him a 10 on customer service. With the snowstorm on Jan. 25, 2026, we tested the manual turn on using batteries in case the power goes out. After the test, the fireplace would not turn back on, so I emailed him on a Sunday morning to see if there was a trouble shoot for this problem. Immediately, he phoned me, and within 5-10 minutes, we started the fireplace with his over the phone directions!! Wow, we were so pleasantly surprised and very much appreciative of his support!! We thoroughly enjoy our new highly functional and esthetic gas fireplace insert and the heat that warms our rooms. We shopped at a couple of local places, and we found NOVA Fireplace and Stove the most helpful for understanding the process, options, and prices. Dan, Stewart, and the installation crew are fantastic!! Plainly said, Dan is an up and up guy.

We had some fairly unusual requests and we're trying to fit this installation into a larger…read moreproject. The folks at Nova Fireplace were very helpful, flexible, accommodating and knowledgeable! We will definitely have them back for annual servicing, etc.

I always see the best in people, Made an apt. to get chimney and dryer vent cleaned, only available…read morewas in some two weeks on a Friday 3:00 pm. I take off work and get home at 2:30, They call at 4:00, apologizing that they can not make it , Ok, I understand, next Wed 9;00 am . I am now sure they will come. Comes Wed no show, I call , and come to find out I am not on their calendar. I inqure about a supervisor, They reply he will call you back, NO call No explanations. So yes regretfully they earn this one star.

David Katzinski was very professional and knowledgeable about the chimney and vent cleaning. He…read morearrived on time and he was very fair with the pricing. I would recommend this company

We are looking to buy a house and Ken couldn't have been more helpful. He quickly provided a very…read morethorough report, and was happy to answer every single one of our questions. BPG and Ken were very highly suggested by our realtor, and we definitely see why.

I was the buyer's agent, and my client chose Ken with BPG Inspections after he came highly…read morerecommended by a friend. This was my first time working with Ken, and it definitely won't be my last. Ken's background in construction management makes him one of the most knowledgeable inspectors I've worked with. From electrical to plumbing to HVAC--he truly knows every phase of the construction process inside and out. We were under contract on a flip home, and Ken caught several key issues that protected our client and ensured the seller corrected them properly. He even made two follow-up visits to verify the repairs were done right--one of them complimentary--so our client didn't continue bleeding money. I can't recommend Ken enough. If you want an inspector who's thorough, honest, and goes above and beyond for clients, Ken is the one you want on your team.

Nicholas did a great job getting gas fireplace working. Raul is a professional, friendly, and very…read moreknowledgeable technician. He got my fireplace to work, cleaned it so it looked new, and will be ordering a part I need for it to work well long term. I highly recommend this company

Nicholas Chimney has serviced our fireplace and furnace chimneys for years. After we received a…read morehigh quote from another company, we called John and his team came out, provided an honest opinion and reasonable quote. Their work was high quality and professional. Call Nicholas Chimney first!

I cannot recommend First Response Chimney Stove and Fireplace enough!! I had an existing fire place…read morethat was not cutting it with heating my house. My heat pumps were constantly running, driving my electric bill up like crazy. I purchase a brand new Hearthstone Heritage wood stove from First Response. The install was seamless. They showed up on time, made sure to move anything that would be dirtied or damaged in the process and even laid down mats to protect my hardwood floors. The workers themselves were professional and presented themselves as such. They went above and beyond to make sure the linear I purchased was insulated and securely fastened. I know I can sleep well at night knowing my family is safe and warm now!! Thank you First Response!!!

They installed the new wood stove today. Showed up on time, protected my floor, worked hard all…read moreday, no fooling around. It looks great!!!

I wrote a bad review and a year later choice Realty responded with lies all lies. Based on Choice…read moreProperty ratings, people know that I'm telling the truth. Beware of this company, they will steal your money.

This is the worst experience I have ever had renting a property. DO NOT RENT FROM THEM! When I had…read morean electrical fire, they just replaced the faceplate. They had me remove hard wired smoke detectors then would not send anyone out to repair the problem. They had the deck worked on, removed all of the railings and never put them back. Worst of all they demanded my child, under 18, give them access to the property with no adult present, no notice they would be coming. Of course they had to screw me in the way out, even though I did everything on the move out checklist and left the place looking beautiful. They charged me the full replacement cost of carpet that was old when I moved in even though the stains were existing on the move in report. Run away as fast as you can!

Bait and switch pricing. Tech will go to your house, then estimate that your vents are a lot longer…read morethan the Groupon covered length. Then, they tell you it's extra clogged so they have to charge you $300+ to do a simple dryer vent. Stay away. They make so much money doing this they don't even bother to mark your Groupon as used

The technician showed up and promised to calculate Chimney Cleaning a particular way, but in the…read moreend, did it completely differently and charged me as a result.

What a refreshing concept: a company that under promises and over delivers! From the initial…read morecontact to the result; this process couldn't have gone any smoother and we couldn't be any happier with the outcome! I asked for bids from approx. 15 companies and Stainbusters was in the middle in terms of price; however, what stands out is their customer service and professionalism. They were very responsive to my initial inquiry and were able to accommodate our request to arrive 15 minutes earlier than they originally wanted to come out. In addition to the great job they did in cleaning our carpet, what separates Stainbusters is their attention to detail and the little extras they did. For example, they used a dark light to first see if there were any hidden animal stains (we have 2 dogs). Also, they made sure to raise our furniture while the carpet dried. If that wasn't enough, they cleaned our 3 downstairs area rugs for no additional charge! We will definitely be using Stainbusters again!

Super great communication, good pricing, great job cleaning, and Andrew is one of the nicest, most…read morehelpful people I've ever worked with. He thoroughly explained what he was doing and why, and he went above and beyond in helping with issues beyond the scope of what I'd expect when paying for a basic cleaning. Highly recommend!