Chris Moran in the service department was awesome! Went the extra mile for customer service by…read morelooking at the photo of my tire pre-visit to see if it could be patched vs replaced. Was friendly and professional greeting everyone, shared updates once my tire was being serviced and confirmed it could just be patched, and the team vacuumed and washed my car at the end - wow! Great experience, thanks Chris & co!

I brought my car in for a routine oil change and inspection. They charge a lot more than other…read moreshops but I decided to give them a try anyway. Brian asked me to leave my car over night because there was a recall, so I agreed to leave it over night. When I called the next day Brian told me no one had worked on my car, I told him that I'm not going to leave my car there for a 3rd day and he insisted that they would work on it right away. When I picked my car up I never got an inspection report. Brian and Naty Ruiz said I would get a video inspection of my car instead but that never happened, which makes me wonder if any work was done on my car at all.

Outstanding experience at BMW of Rockville, thanks especially to Alwyn, my Sales Manager. I…read morecontacted several dealerships while searching for my BMW X7, and many failed to follow up--especially during the holiday season. Alwyn consistently did, and that made all the difference. He worked diligently to get me the exact X7 I wanted, with every feature I wouldn't compromise on. His professionalism and follow-through are the reasons I chose BMW of Rockville. They are fortunate to have him, and I highly recommend anyone looking to purchase a BMW make an appointment to work with Alwyn. Also, thank you to Javar-the Porter for being friendly, Hwevin for a smooth financing experience, Stephen the BMW Genius for patiently walking my wife and me through all the features, and Marisol for her warm welcome. If you're looking for a BMW dealership that values responsiveness, professionalism, and customer satisfaction, BMW of Rockville is the place to go.

As a business owner I feel obligated to share my experience with BMW of Rockville regarding a…read moreserious warranty issue with my 2023 BMW iX xDrive50. The DC fast charging system failed completely during a family road trip in December 2025. When I reported it, the dealership repeatedly suggested the problem was the charging station -- not the vehicle. I had personally witnessed an identical 2023 BMW iX charge successfully at the same station where mine failed. It took my husband physically accompanying me to the dealership before anyone took the matter seriously. The vehicle was at BMW of Rockville for 62 consecutive days. During this time the dealership attempted to return the vehicle unrepaired, failed to record a loaner vehicle request causing a two-month service delay, and missed multiple committed repair deadlines without proactive communication. I was provided a gasoline-powered loaner despite owning a battery electric vehicle. The repair ultimately required replacement of the Combined Charging Unit and Battery Management Electronics -- over $8,200 in parts. BMW's own repair order confirmed the fault was with the vehicle all along -- the same conclusion I had reached four months earlier. The vehicle faulted on its first real-world DC fast charging attempt at Electrify America the day after return. I have since filed complaints with NHTSA, the Better Business Bureau, and the Maryland Attorney General's Consumer Protection Division. BMW of North America has failed to respond to a formal compensation demand letter despite a 14-day response deadline. I share this as a factual account to inform other EV owners of what to expect if they encounter a serious warranty issue at this dealership.

Robert T. helped me lease the perfect car for my little and I. It's safe and comfortable, and…read moreexactly what we needed. He was kind, patient, thorough, knowledgeable, flexible, and provided answers to all of my questions. If you drop by, ask for Robert!

Poor service. Last time I had an issue it took about 15 phone calls in one day to get an answer. It…read morewas a Friday. Is it normal for financing department to open at 1pm? Today when I called a robot answered I asked for a representative and it hung up the phone. Terrific work BrookeAI! Employee of the month award goes to you! When I finally got through to someone they put me on hold 4 times with the anxiety driving hold music. The rep was not helpful and sounded bothered that I called. Do you not like your job? She could not answer simple questions about providing a service proposal. She couldn't answer questions about what work was done previously vs what is required for an 80k service. Isn't this information on file? What's the benefit of even using the dealer I bought from if they suck at analyzing data and answering unambiguous questions? She then told me someone would call me back. Serious question: Do most people who drive Audis have time to talk to a low level employee all day? Or would it make sense to have a one call resolution and email follow up? You know the feeling when you can tell the person you're speaking with on the phone is smiling and happy? Aka ideal client service. I did not get this feeling haha. Training needed. Am I the bad guy here for expecting too much? Please don't make me buy a Mercedes. Audi used to be a great place. Final rating: The 4 rings company gets 2 stars because I feel I'm getting 50% of the Audi experience and 4x50%=2 job well done!

I bought a used car from MemberCar three months ago. I wanted to wait to write a review to ensure I…read moredidn't get a lemon. So far, so good. The sales experience was straight forward. I found the car online and it was reasonably priced, a little lower than similar vehicles at other dealers. Justin, who was relatively new at the time, was the salesman. We went for a test drive, then headed into the office to review the car history and sign the paperwork. The atmosphere was casual, no pressure. Justin attempted to answer my questions, what he didn't know, another salesman, Tony, helped with. The manager/owner also came out and discussed how they get and vet cars. Everyone was pleasant to work with and it really was a no-haggle/hassle processes. The paperwork was simple enough and I drove away with the vehicle the same day.

We purchased a car for our College aged son back in May 2024. We have purchased several cars in…read morefrom other dealers but decided to give Member Car a try. We took the car back to member car for A/C service three weeks after we brought it. It appears that the A/C issues that we had with the vehicle (That were not corrected) led to other issues such as coolant leak into the #3 cylinder (head gasket issues) which caused the turbo issue. Our son returned to school Richmond, VA four weeks later and alerted us that the car would not go above 20 miles per hour. We had him take the car to the shop in Richmond, and they alerted us that both the fuel injectors and the turbo have gone bad on the car. We found an outstanding shop in Richmond that diagnosed the issues that the car dealer should have noticed. Cylinder 2 and cylinder 3 misfire codes. The shop performed cylinder air fuel ratio test and vehicle failed due to cylinder 4 running too rich. Based on this the engine is more than likely leaning out the vehicle which is causing cylinders 1,2 and 3 to misfire. Cylinder 4 injector has gone bad. Due to condition of vehicle misfiring they did not test drive vehicle but performed cylinder air fuel test at idle. After replacing injectors and running vehicle we found noise coming from engine area. Narrowed noise down to a bad or failing waste gate on turbo. With waste gate unplugged the noise is not present. The shop took off the inlet pipe going into the turbo to confirm that the turbo compressor wheel does have lots of shaft play and does not spin well at all which confirms the turbo itself is bad causing the lack in power while trying to accelerate The shop looked the vehicle over and only found that the A/C condenser has a spot where it looks like it may be leaking some but the A/C was cold The shop found that find head gasket is blown, by doing a coolant pressure test and pretty quickly the test lost pressure, they found water in cylinder #3. The vehicle needed a head gasket replacement, turbocharger replacement including the fuel injectors. WE HAD TO PAY $5000 AND WE JUST BROUGHT THE CAR FOR $15000. WE TRIED TO CALL THE OWNER AND HE IGNORED OUR CALLS, THEN ALL OF A SUDDENHE GOT COVID. DO NOT BUY A CAR FROM MEMBER CAR.

I'm incredibly grateful for the team at Herson's Honda for making things work out for me to get my…read morePre-Owned 2025 Honda Civic Hybrid this past Sunday. Justin was very knowledgeable with consistent and clear communication throughout the entire process. Facilitated the process very smoothly. Edgar was very accommodating and creative in finding solutions to finish a deal the same day. Jeff was great explaining everything in the final phase of the process. He made an effort to find a beneficial deal for me as well. Being mobile for my family is very important for many reasons. Can't thank the team enough for making it happen as the snow was coming down. Highly recommend!

My experience with Herson's Honda has been extremely disappointing. After brake-related service on…read moremy 2021 Honda Odyssey, the vehicle appeared to come back with a brake-fluid leak. The dealership denied responsibility. Since then, I have had repeated problems with brake fluid becoming dark again shortly after replacement, and I have also noticed a brake pedal that slowly sinks under pressure. I contacted the dealership in writing and asked them to fix the problem or offer warranty support. They never responded. Now they say they will inspect the vehicle, but they are already preparing to deny responsibility if damage is found. That is not acceptable when the issue started immediately after their service and involves a critical safety system. I strongly recommend that anyone dealing with brake work here document everything carefully. I will update this rating based on how the situation develops. Still in progress.

Bernie is da man. We had questions about the various Lexus dashboard features and he not only…read moresuccessfully answered our original queries, but taught us way more efficiently (and more easily understood) than reading the Lexus manuals. And his service team behind the desk were also very helpful, going above and beyond. Now THAT is customer service.

Lexus of Rockville is hands down the best location and excellent professional service in the DMV…read morearea! I have purchased and serviced many Lexus vehicles here and wanted to say that the experience here is absolutely the best. They have a great service department and the environment there, the employees are always happy to help. Purchasing a Lexus should be an excellent experience, they make the process amazingly fast and courteous too. I like the convenient pick up/drop off service and the complimentary loaner cars too. Anyone looking for a Lexus should come to Lexus of Rockville first!

I had a good experience at this dealership and would highly recommend it...my salesperson, Elaina…read more(not sure if she is still there) was kind, patient, and helpful, more like a friendly acquaintance than anything. Fitzgerald didn't have the model or color I was initially looking for but Elaina took me on an evening test drive on a different model (Outback Premium) and I was won over...I'm a Subaru fan now for life! My car has not had any issues and the entire purchasing process went smoothly. I also continued to bring my car here for oil changes and maintenance and appreciated the waiting area (always stocked with coffee and snacks) and good service. Once or twice I've had to wait longer than expected but it was easy to check in with the associates at the counter for updates (and I had brought plenty of work to do). I also discovered in the waiting area some heart-shaped postcards on which you can write a brief message for cancer patients...thought that was pretty cool and enjoyed writing a few encouraging notes.

I took my car in for service for some dashboard warning lights. Two days prior, I'd had the oil…read morechanged by a well-respected mechanic. When I left the service center after my repairs, I smelled burning, but I had just entered the highway during rush hour. My oil light came on, and I called the service center -- they told me to drive back. I was able to pull into a gas station instead, where the mechanics found that my oil had leaked under the hood and I was, as they put it, about a mile from losing my engine. If I had done what the Subaru center told me, I would have destroyed my engine on a highway during rush hour. The gas station cleaned up under the hood as best they could and had to add $67 worth of oil. I called the service center back, very upset, and was told someone would call me in the morning. The next day, I left a message, sent two emails to the service directors describing what happened, and answered my advisor's follow-up text about my experience -- and days later, no one had returned my call. I asked to see the service video they routinely record during work. No one responded to that either. On top of this, having done my homework on my car, I found the dealership had tried to sell me a diagnosis for the Starlink backup battery -- on a car with no active Starlink subscription, a system I don't have and clearly don't need. As for the oil: I have documentation from the mechanic who changed it days earlier showing everything was in order, and I'd been driving the car without issue since. I also have the receipt for the $67 of oil I had to add after leaving the station. Regardless of what caused the oil issue, the people at this service center did not care enough about what happened to me to even return my call. I will be lodging a formal complaint.

If you're looking at buying a car they're great. Very detailed in the sales process but the service…read moredepartment was very much a let down. They are inattentive towards their customers and rude. Wouldn't recommend getting your car serviced there.

My history with DARCARS 355 goes back about five years, when I brought my 2014 Prius in for an oil…read morechange. They recommended a brake job (the necessity was "innocently" stated as "based on the mileage") and tires (a special deal 4 for 3), totaling over $1,700. I declined. Days later, Goodyear replaced all four tires for ~$200 less -- and told me my brakes were fine. They still were when I traded that car in 6 months ago. Fast forward to Monday, 5/11/2026: my new Prius got a flat tire. For the new car, I wanted to play it safe, so I went to the closest dealership, DARCARS 355 Toyota. They quoted $285 for a tire replacement -- nearly double the $140-180 market rate. Being stuck, I agreed. I was told it would take "15-20 minutes." Then came the delays: * 5/11 ( a couple of hours after the car is at the dealership): Tire will arrive tomorrow. * 5/12: Tire isn't here -- but guaranteed by 5/13. * 5/13: Still no tire, but promise tomorrow at 4pm. When I talked to the manager, the response was remarkable: "Sorry, but that's not our fault -- that's Toyota's problem." A Toyota dealer is blaming Toyota for failing to deliver a Toyota tire to a Toyota dealership (!!!). When I pointed out they'd made the same guarantee three times, the answer was still: "My apologies, but that is not our problem, that is Toyota's problem." The dealership's current 2.4-star rating suddenly makes perfect sense. I am preparing myself to hear tomorrow about "tomorrow" again and "sorry that it's not our problem but Toyota's". My next call is to Toyota corporate.