This belated review is made with gratitude to the excellent salesmen of Ourisman Mazda of…read moreRockville--the canny and persistent Andre and the pragmatic and prescient Aaron, Mazda manager, who sold us exactly the right car to us at the right time, between hail and snow and all manner of family emergency. Buying a new car is a painful experience for some, especially those prone to indecision and strained by budget. My sister and I fall in this category, making us challenging (though sincere) customers who roll around to buying a vehicle only once in a blue moon (and out of dire necessity!). We embarked on a search for a certified used car, initially, last summer and scoured the DMV for a hybrid SUV in our price range, visiting nearly every Toyota, Subaru, Honda, and Acura dealership, which put us on everyone's list for a flood of postings and updates that we received by text and email nearly every day, for months on end. Koons Mazda in Silver Spring was the outlier; we test drove one CX50 2025 hybrid in signature 'Soul Red Crystal'--the first of its kind, as the hybrid was only just introduced in 2025, with a Toyota engine. We appreciated the comfort of the drive, and the style and design of the car, but the price struck us as high for the size of the SUV, which is smaller than any other in its class. We also questioned whether our giant rough collie would fit in the cargo space. Whipping out our trusty tape measure and finding the width of the back to be shorter than our collie's full length (with fluffy tail) and height (with pointed Shepherd's ears), we passed it by, and pursued one certified RAV 4 hybrid after another and Honda HRV Hybrid across state lines, going on excursions of hours at a time only to turn up empty-handed and disappointed, with discounts elusive and the actual driving experience leaving something to be desired (i.e. RAV4- backache-inducing! Honda CRV-unwieldy, a true tank). Reading about December sales we held a family powwow when it came into our ken that Mazda hybrids had fallen into our price range. We could not face the circus at Cherry Hill again, so ventured to gentler North Bethesda in the outer reaches of an area we have long known for superior pizza and the ethnic grocers of Rockville Pike. On our first stepping into the dealership, we were greeted enthusiastically by Andre, who took us under wing to show us the best SUV hybrids he had on the lot, including the handsome higher trim levels. The test drives reminded us why we liked the Mazda SUV so much in the first place--it fit us like a glove. Andre picked up on the prospect of a match, and encouraged our return--and when those cars we had first checked out were already sold, he furnished another, and then another, narrowing down the color and finding models with the features most important to us. When landed on the fence at the start of the new year, leaning heavily towards Mazda but losing the end of year sale to yet another family emergency, Aaron worked on pricing of the new 2026s that had arrived on the lot until with manufacturer perks, we had a deal we could manage. The stroke of genius turned out to be a test drive with a CX50 hybrid in Ingot-blue, all the way home where we fit our collie in the cargo space and our mother in the middle row, and drove around the neighborhood. Aaron facilitated this experiment, and it made all the difference that he went the extra mile. When we returned breathlessly declaring a tight fit, Andre leveled with us--"How often will you need to fit every member of the family, including the dog, in the car over 365 days of the year? Maybe 5, 10 at most? If you have a car which works for you 360 days a year, and you are happy with it during that time, isn't that sufficient?" Artful persuasion. And (after a little more haggling), the car was SOLD! There has been no looking back since our purchase at the end of January. The starry night vehicle has served us through the roughest weather, and in the greatest rush, and has been steady and speedy, handling both local road and highway with finesse. As Andre affirmed, our lives have been made easier by a car that suits our requirements without needing constant servicing. The updates in line with the current year have ensured a better experience overall--less hassle, less headache, less worry, better navigation, greater safety. As promised. Thank you Andrew and Aaron for helping to match us to our car-- we are very appreciative of your efforts and patience, your customer service, your kindness, and your compassion places you and your dealership a cut above all the rest.

I ended up at the place by accident (haha pun not intended). I was bringing a car for repair. This…read moreplace is beside the auto body shop. They share the same address. The employees are used to people not actually looking for them. I was helped by someone who was nice. There are many of cars on the lot. If I needed a Mazda, I would have lots of choices.

Huge compliments to Fitzgerald Hyundai Rockville service advisor Cristin Simons, the latest of the…read morefirst-rate service advisors who have taken care of me and my Hyundai Accent for more than 10 years. Cristin is a gem and embodies the Fitz Way ethic -- honest, professional, knowledgeable, efficient, responsive and a delight to work with. She kept me fully informed as work progressed repairing fire damage. In fact, I felt that she wasn't just doing her job, but was acting as a friend. Great appreciation, too, to the mechanic who was also especially honest. I knew my AC was making bad noises and figured that, after a decade of heavy use, the motor was shot. But while the shop easily could have sold me on a new motor, the mechanic diagnosed the problem as debris and cleaned it out. Works fine now. Such honesty is what I have encountered repeatedly at Fitzgerald Hyundai over the years. And the cost is always reasonable and appropriated. My thanks and appreciation!

Absolutely terrible experience with Fitzgerald Hyundai in Rockville…read more When I bought my car two years ago, one of the things they really emphasized was how service-friendly they were and how well they took care of their customers after the sale. Unfortunately, my recent experience could not have been further from that promise. A sensor was going off in my vehicle, so I brought it in because I wanted to know whether the issue was covered under warranty. I was not asking them to diagnose some mysterious problem. There was already a clear sensor alert. They charged me $226 just to determine that the issue was not covered under warranty. Then, after I had already paid the $226, they still did not fix the problem because they wanted approximately $700 for a repair involving a part I found online for about $49. So after being sold on how customer- and service-focused Fitzgerald Hyundai was, I paid $226, left with the exact same problem, and was then quoted hundreds more for a repair involving a relatively inexpensive part. I understand dealerships charge for labor and mark up parts, but this felt excessive and completely at odds with the service experience they promoted when I purchased the vehicle. I would strongly caution anyone considering Fitzgerald Hyundai in Rockville to ask for every possible charge in writing before agreeing to anything. My experience left me feeling taken advantage of and extremely disappointed. I will not be returning.

Had a great experience at BMW rockville found the car I wanted spoke with Carlos who cut right down…read moreto it with me got me to the sales manager. Lenny was great and we got the whole thing done exactly how it was on paper and should be good deal and win-win for both parties...would definitely recommend using them. You just gotta know what you're looking for and how to buy a car excellent experience!

As a business owner I feel obligated to share my experience with BMW of Rockville regarding a…read moreserious warranty issue with my 2023 BMW iX xDrive50. The DC fast charging system failed completely during a family road trip in December 2025. When I reported it, the dealership repeatedly suggested the problem was the charging station -- not the vehicle. I had personally witnessed an identical 2023 BMW iX charge successfully at the same station where mine failed. It took my husband physically accompanying me to the dealership before anyone took the matter seriously. The vehicle was at BMW of Rockville for 62 consecutive days. During this time the dealership attempted to return the vehicle unrepaired, failed to record a loaner vehicle request causing a two-month service delay, and missed multiple committed repair deadlines without proactive communication. I was provided a gasoline-powered loaner despite owning a battery electric vehicle. The repair ultimately required replacement of the Combined Charging Unit and Battery Management Electronics -- over $8,200 in parts. BMW's own repair order confirmed the fault was with the vehicle all along -- the same conclusion I had reached four months earlier. The vehicle faulted on its first real-world DC fast charging attempt at Electrify America the day after return. I have since filed complaints with NHTSA, the Better Business Bureau, and the Maryland Attorney General's Consumer Protection Division. BMW of North America has failed to respond to a formal compensation demand letter despite a 14-day response deadline. I share this as a factual account to inform other EV owners of what to expect if they encounter a serious warranty issue at this dealership.

I had a very positive experience purchasing my first car independently given I wore my daily car to…read morethe ground--I desperately needed a new one. I wanted something more luxury based with performance and I've always been interested in Audi. I was torn between the A5, Q5 or saving for a R8 (not practical given my daily commute). Sebastian and Tae answered all my questions and made the financing and purchasing process very easy. Thank you!

Robert T. helped me lease the perfect car for my little and I. It's safe and comfortable, and…read moreexactly what we needed. He was kind, patient, thorough, knowledgeable, flexible, and provided answers to all of my questions. If you drop by, ask for Robert!

I have been buying cars for more than 15 years, and my experience with Robert and David was easily…read moreone of the best I have ever had. What stood out most was how fast and efficient the entire process was. From the first conversation through the paperwork and driving the car off the lot, everything moved quickly without ever feeling rushed or cutting corners. Robert and David were prepared, responsive, transparent, and respectful of my time. At no point did I feel like I was simply part of a transaction. The experience was professional, friendly, and genuinely enjoyable, with a clear focus on making sure I was taken care of from beginning to end. I have purchased and shopped with some of the most recognized luxury brands, including Ferrari, Porsche, and Mercedes-Benz. Those experiences set a high bar, yet none matched the combination of speed, attention, transparency, and professionalism Robert and David delivered. Buying a car can easily turn into an all-day, stressful process. They made it fast, straightforward, and an absolute pleasure. Exceptional customer service is increasingly difficult to find, and this dealership truly stands apart. I would absolutely buy from Robert and David again and recommend them to anyone who values their time and wants a first-class buying experience.

We purchased a car for our College aged son back in May 2024. We have purchased several cars in…read morefrom other dealers but decided to give Member Car a try. We took the car back to member car for A/C service three weeks after we brought it. It appears that the A/C issues that we had with the vehicle (That were not corrected) led to other issues such as coolant leak into the #3 cylinder (head gasket issues) which caused the turbo issue. Our son returned to school Richmond, VA four weeks later and alerted us that the car would not go above 20 miles per hour. We had him take the car to the shop in Richmond, and they alerted us that both the fuel injectors and the turbo have gone bad on the car. We found an outstanding shop in Richmond that diagnosed the issues that the car dealer should have noticed. Cylinder 2 and cylinder 3 misfire codes. The shop performed cylinder air fuel ratio test and vehicle failed due to cylinder 4 running too rich. Based on this the engine is more than likely leaning out the vehicle which is causing cylinders 1,2 and 3 to misfire. Cylinder 4 injector has gone bad. Due to condition of vehicle misfiring they did not test drive vehicle but performed cylinder air fuel test at idle. After replacing injectors and running vehicle we found noise coming from engine area. Narrowed noise down to a bad or failing waste gate on turbo. With waste gate unplugged the noise is not present. The shop took off the inlet pipe going into the turbo to confirm that the turbo compressor wheel does have lots of shaft play and does not spin well at all which confirms the turbo itself is bad causing the lack in power while trying to accelerate The shop looked the vehicle over and only found that the A/C condenser has a spot where it looks like it may be leaking some but the A/C was cold The shop found that find head gasket is blown, by doing a coolant pressure test and pretty quickly the test lost pressure, they found water in cylinder #3. The vehicle needed a head gasket replacement, turbocharger replacement including the fuel injectors. WE HAD TO PAY $5000 AND WE JUST BROUGHT THE CAR FOR $15000. WE TRIED TO CALL THE OWNER AND HE IGNORED OUR CALLS, THEN ALL OF A SUDDENHE GOT COVID. DO NOT BUY A CAR FROM MEMBER CAR.

Nice amenities and sales. The people are very helpful and accommodating. The wait area is fully…read moreequipped with seats, snacks and outlets while you wait.

Lexus of Rockville is hands down the best location and excellent professional service in the DMV…read morearea! I have purchased and serviced many Lexus vehicles here and wanted to say that the experience here is absolutely the best. They have a great service department and the environment there, the employees are always happy to help. Purchasing a Lexus should be an excellent experience, they make the process amazingly fast and courteous too. I like the convenient pick up/drop off service and the complimentary loaner cars too. Anyone looking for a Lexus should come to Lexus of Rockville first!

I decided to trade in my 10 year old Mercedes GLE for a more reliable, safe and fuel efficient…read morevehicle. Fitzgerald is 8 miles away and 2 of my friends purchased there. Justin Liverpool answered when I called. He was ready for our appointment. Extremely professional and very knowledgeable with lovely manners that are sincere. I ended up purchasing a 2026 new Outback with the touring trim. Beautiful Pear White with black accents and Java Brown soft leather. The seats are as comfortable as a Mercedes. My insurance went down 50% because of all the loaded safety features. I am extremely impressed with the ride. It handles beautifully and I feel safe. Nick Zaria the Manager was friendly, nice and very fair with me. He gave me a dog harness for my dog that snaps in the back seat. I got the 1.90 % for 72 months and end of year discount for 2026. No games and I was in and out with Tristan the finance manager. He is very sweet and composed, professional and discloses everything. It's a great team. I sold Mercedes for 12 years. So I know a good work environment when I see one. Everyone at Fitzgerald has a good work ethic there and they are extremely dedicated at making the customer happy.

I had a good experience at this dealership and would highly recommend it...my salesperson, Elaina…read more(not sure if she is still there) was kind, patient, and helpful, more like a friendly acquaintance than anything. Fitzgerald didn't have the model or color I was initially looking for but Elaina took me on an evening test drive on a different model (Outback Premium) and I was won over...I'm a Subaru fan now for life! My car has not had any issues and the entire purchasing process went smoothly. I also continued to bring my car here for oil changes and maintenance and appreciated the waiting area (always stocked with coffee and snacks) and good service. Once or twice I've had to wait longer than expected but it was easy to check in with the associates at the counter for updates (and I had brought plenty of work to do). I also discovered in the waiting area some heart-shaped postcards on which you can write a brief message for cancer patients...thought that was pretty cool and enjoyed writing a few encouraging notes.

Had to take my car in for a service recall. It was a long wait, but I can understand how busy these…read moremechanics are. I had a 10:15 AM appointment and got there early enough waited about four hours before completion. I was very grateful that they also did an inspection on my car and not just service the recall. They also found that on my last service to Jiffy Lube for an oil and filter change. They did not refill my oil tank. It was dry! This could've caused the me problem for my car. So thank you dark cars of Rockville. I was able to pick my grandkids up from school with five minutes to spare. Your service was impeccable, minus the long wait time.. Thank you very much Claudio Brooks

I visited the service department here on 5 separate occasions for my brand new 2026 toyota. The…read moresame glass mirror has been giving me problems since purchase and it was replaced under warranty 2 times, all of a sudden the 3rd time that these plastic clips break from the glass, its not covered under warranty because they claim the tiny scratch on my mirror was from an impact that caused the glass to fall out. They are dishonest and frustrating. It takes the service manager days and constant calling and leaving message to even get in touch with him. His lack of customer service was distasteful. I will never bring my car here or purchase again. Will always tell everyone my review of the terrible service. I have a brand new car less than 6 months old with less than 5k miles and they want me to pay out of pocket for an obvious quality issue. Every other employee and service advisor we spoke with agreed that there is no way a tiny scratch could have caused impact to make the glass fall out. Believe all of the recent negative reviews. Maybe what they need are new shop foremans and service managers who are honest and helpful.

My wife and I were looking to purchase a few years old Lexus ES 350 advertised at Ourisman VW of…read moreRockville. I used the chatGPT App to see which used car salesman at this dealership is most recommended by recent customers for the best purchase experience. The first name that the App recommended was Andre. I called the dealership and got an appointment with Andre to test drive the car. Andre had the car ready for us to test drive when we reached the dealership. We liked the car but wanted to think about the purchase. Andre called us back a day later to see how he could help in making a decision. I told him we wanted a higher trade in value for our car. Andre talked to his management and got us a higher trade in value for our car. I followed up with Andre to ask questions several times in the next few days and he answered all my questions promptly and professionally. He made sure we felt comfortable with our decision to purchase the car without ever being pushy. When we went back to purchase the car, the entire experience was smooth, straightforward, and enjoyable. We had not had dinner when we got to the dealership, so Andre ordered us a pizza while the paperwork for purchasing the car was being completed. Andre's customer service was outstanding, and he truly went above and beyond to make sure everything was taken care of. We highly recommend him to anyone looking for a trustworthy and professional car salesman.

I downloaded yelp just to say this, I had been interested in…read morea white 2021 Volkswagen Jetta for weeks and was excited to buy it. Matthew gave me his number so I could compare insurance quotes, and at first he seemed professional and helpful. He invited me out under the impression that he was going to help me figure out financing options, but the situation ended with him staying at my house in a way I was not comfortable with. I still wanted to buy my car, but now I feel like I have to avoid someone who was supposed to be helping me as a customer. I would appreciate being able to work with a different salesperson, and I hope management takes concerns like this seriously. Hire better.

I was in a pickle with my car breaking down right before my new job i was about to just sell the…read morething and wish for the best smh. Not only were they fair, helpful, they were so quick and extremely generous!! I will not ever forget the kindness and professionalism from Amir! If you go (and you must) tell them Arianna sent you ‍

They quickly replaced a nail in my tire on a SUNDAY - and they were so quick and fast and efficient…read more- I had the fattest nail in my tire and they patched it up! I would definitely be back if I had other car issues - you can see why they have great reviews. they literally saved me on this sunday - I thought I was going to be unable to drive and was scared because I had people in my car, but thank God for the car doctor! everyone here is so sweet too