used this year in july and stuff was missing and substitutes were made when i asked for none. you come in at 4pm and get your stuff in the house they know you wont have time to find things missing and they only accept returns the day of delivery. they charge credit card fees now and pre stock fees when they didnt before and mark all the food prices up, you pay for brand name stuff they substitute with food lion brand. hopefully this company gets wiped out by their own greed and target and harris teeter delivery now. Hello Justin! Please see our Returns and Refunds Policy on our website https://deliverygenie.com/terms All the complaints are accepted on the day of the delivery. There is no refund given after that time. We apologize if you experienced any inconvenience or issues with the delivery, however we would not be able to help you a week after the delivery occurred. Sincerely, Delivery Genie Management Order@deliverygenie.com www.deliverygenie.com 252-599-9262 read more

We had a great experience with this company. Not only were they courteous and quick to respond to our questions but they had the food delivered to the house quickly and efficiently and ready before we had even arrived at the house. Great people, great service. Highly recommend! read more

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Like others here - I was charged for groceries that were never delivered. This is shameful. People can't afford to pay twice for groceries. Once through this scam and another to feed their families on vacation. The honorable thing is to return calls and return the money. This is a shady business owner hiding behind websites with no ownership info. Stay away and save your money. I was a repeat customer until this year - he must be on hard times and feels embarassed to even pick up the phone. Calls and emails asking for refunds are ignored. Report him to the attorney general and every realty company like I did. read more

Outer Banks Grocery Delivery - Food Delivery Services Near Me - Kitty Hawk, North Carolina

Like others who have reviewed on here, I also purchased grocery delivery for the week of 08/01. A representative from the company called me on July 31st to let me know that they would not be delivering my groceries due to the potential hurricane coming through the area that week, and told me that they would be refunding my money. That much was fine with me, and I appreciated the call so that we could make other arrangements for food. However, now we're almost two weeks past the original delivery date and my money has not been refunded. I have tried calling the company and sending emails, all with no response. I have disputed the charges through both PayPal and my bank, and I hope to come to some resolution soon. I understand that these are difficult times, but with money as tight as it is, it is unethical for businesses to keep payment for services not rendered for any length of time. Until the company is able to quickly refund customers who do not receive promised services, I don't believe anyone should consider using Outer Banks Grocery Delivery. read more

Doug and his wife were wonderfu! They went way beyond expectations delivering our groceries despite flooding, road closures and a holiday. Doug stayed in contact with delivery updates and remained cheerful throughout the challenging delivery process. 110% satisfied and I wholeheartedly recommend them! read more

We had to re-review and take off a star. The owner had agreed to take in some packages for us, before we got down here -- along with delivering groceries. Grocery delivery was disappointing -- they only went to one of the two Stores they said they'd go to, but the real problem is he has our packages and never dropped them off. read more

This was the first time I used OBX Express. They took it upon themselves to charge a tip without authorization on my credit card after my food was delivered. I had to call them to find out what the extra charge was and was told it was a tip amount that THEY CHOSE. They also upcharge on the menus from restaurants and add service fees in addition to that. My meal that was $46.01 at the restaurant cost me $73.61 for them to deliver. That's ridiculous and I won't be using them again. Make sure you do your research before ordering. read more

Doug did an outstanding job for us! Highly recommend this service. Everything worked out well. Everything we asked for was delivered

This service is a nightmare. We ordered the groceries on Thursday morning online. The earliest delivery time per the website was Sunday 8-10am. We get a call from an employee at 10:00pm Saturday night. He said they could not perform our delivery because of quantity limitations and covid restrictions. I asked what the issue was. He just kept saying "because of quantity limitations and covid restrictions" over and over. I then asked if there was an issue on select items, and if so, could he just buy the things he could and refund the items he couldn't? Answer: No. We can't buy part of an order, split the order up, and refund the rest. Do yourself a favor... buy your own groceries as soon as you get here. That way you aren't wasting your first morning that you could be on the beach chasing down your own food that these people were too lazy to buy. read more

DO NOT USE THIS SERVICE - DOUG IS AN ABSOLUTE CROOK! Lying Snake! I have (3) separate audio/video recordings speaking with this low life! On August 1st, DOUG told us our order was cancelled because of a hurricane/mandatory evacuation and that our $2500 would be fully refunded!!!! We had 5 families and this was our food for the week. I have waited this long to post because I do not like to do this but the repeated lying and then not answering the phones or emails just proves what an absolute piece of garbage this animal is. Hey DOUG, just be honest and up front. You were neither and now don't even have the b*lls to answer the phone or respond to any emails. I'm sure DOUG has already gone out of business and will be opening up another food delivery service under a different name - I will be checking closely. We had used the service Delivery Genie for years and they were GREAT! Super professional. Unfortunately they did not deliver to the side of the Island we were staying this year. Just when you start to see the good in people, someone like DOUG comes along to remind you that there is still garbage roaming amongst us. If this is your only option - just shop for your own food. Then you can take your money and just toss it into the ocean....its kind of the same thing without the lying and stealing....OH - and you actually get the food! read more

We have been planning this trip for a year. There were 16 of us. I called Doug and he was immediately very helpful. This service was absolutely amazing. Everything was completely stocked in the house waiting for us when we got there. I would highly recommend this service. Especially where we stayed - the closest grocery store was 30 minutes away. No one wants to waste precious family/beach time in a grocery store. Kudos to Doug! read more

We have used this grocery service two times. Both times the food was delivered as expected and put in our home before our arrival. All items were top quality. The customer service was excellent. We were even sent pictures of the food in our home before our arrival. We will definitely be using this service again. It was so awesome to arrive at our home that was fully stocked with food instead of dealing with the crowds at Food Lion. I definitely do not want to drive for 11 hours and then go to the grocery store. This service is a real game changer. read more

I do not recommend this service. I placed an order of almost $900 on 7/20/20 for delivery on 8/2/20 and the order was never delivered. We understood that they may have been delayed due to Covid or the storm that was supposed to hit that week, but we reached out numerous times via phone call, text messages & emails asking for a status update and over a week later we still have not gotten a response. By far the worst customer service I've ever encountered. Like the other reviews I've read, I am currently disputing the charges with my credit card company. I would have given zero stars if I was able to, but you had to give at least one to submit the review. read more

This company was an absolute nightmare to work with. They tried to deliver our order so early the previous tenants were in the house. When I did the online order I requested a drop off for the late afternoon, after checkin. Once I realized our frozen food was intended to be in the "cooler" in a vehicle for 8 hours I became concerned about the safety of our frozen items. Doug was belligerent, abusive and insulted me multiple times. He even hung up on me. The most unprofessional company I've ever dealt with. After Doug decided to cancel my order I had to file a dispute with paypal to get my money back. Do yourself a favor and go anywhere else for your grocery delivery. Food safety is a real concern with this company. read more

I would not recommend Outer Banks Grocery Stockers. I placed my first delivery, and the grocery order was for $185, the actual cost of the groceries was only $115, a $70 dollar difference. I did not receive all the items I ordered and assumed they would refund the difference. I spoke with the delivery person, and he explained he would not be returning the difference because he had to shop, drive, and deliver and felt we were even--those terms not on their website. They advertise doing the grocery shopping for you and delivering it. On top of the groceries, I did include a tip and delivery charge. Bottom line if they do not buy what's on your list, they keep the money. What a rip-off. read more

Beware!! Do not use this service. I agree with Heather W. its exactly the same situation we had. I ordered two grocery orders totaling over $600. on July 27th and July 28th, for Delivery on Sun. 8/2 I even spoke with Doug on the phone and requested a Deli order and sent it to him my text. He seemed reliable but that is NOT the case. Not only did we not receive ANY of our grocery order, which we waited for on Sun. 8/2 and tried NUMEROUS times to contact him in several ways, text, phone, e-mail he would not respond, and still hasn't in over a week. I too have a dispute going on with my Pay Pal, account about this. I just want to warn others, that this is not a reliable or professional service. Even if something was wrong with the owner, or something went wrong with our order, Someone should have, contacted us to that fact and refund our money. We still would have been left high and dry with our order, which we hand to shop for late that evening, but at least, we wouldnt be out our money as well. I am still working on getting my money back!!! BSB I had to put one star to be able to post this review, But actually NO stars, is the truth. read more

I used this service in september of 2019. I see some bad reviews on here but i cannot complain one bit. My order was fairly large and complicated. I got everything and it was delivered to my house prior to my arrival. Refrigerated stuff was in the fridge. I love this service read more

I placed a large order but had about 10 items that were substituted that were not at all equal to what was requested. Poor customer service. I called and the voice mail was full. I texted and emailed with no response. I would not use again. read more

DO NOT USE THIS SERVICE. I looked them up prior to my trip in July and saw the great reviews. I was very nervous about going to the grocery store during the pandemic. I spent over 2 hours preparing my list for the week and had an order of $525.66. I processed my payment. I received a voicemail at 10:48PM the night prior to my 10AM delivery the next morning that my order could not be processed because of COVID regulations. Don't know why that was not posted on their website?? They told me I would a refund by Monday (2 days later from my original order). I have yet to see a refund 2.5 weeks later and I have put through a dispute with my credit card company. I have been told that the dispute has not been resolved. Don't know why there would even be a dispute considering I paid $525.66 and received no groceries? I call the phone number on the website and receive a voicemail that is full and you can't leave a message. I am a very honest person that tries to see the best in all people. Praying that the owner is not sick and also hope that the owner does not intend on taking off with my $525 because that would be a terrible thing to do during such a time of turmoil. Unfortunate, that the only correspondence I get to this business owner is a bad review on Yelp! BEWARE!! read more

Good, reliable service. Groceries were delivered before we arrived at our beach house. They called us to confirm delivery. Order was 100% correct without substitutions. read more

Run fast and far! All the prices are inflated from the list you can choose from. Choose deli lunchmeat ham for 11.00 and you will get ham that was $3.53. Many things from my order were missing, others wrong (tonic water and club soda instead is drinking water), and when I contacted him about it...I asked for the receipt of what was really spent. I got about $200 dollars of groceries after preordering and paying almost $600.00. He stated he made money by marking up each product but then why charge a fee? The day before we were coming to Corova, he called after he had my money and said that wasn't a normal delivery place for them and he wanted another $200.00! I will continue to write these reviews and warn others until he refunds my money. He still would not prove with the receipt what he delivered and paid for and I have the receipt of what he charged. This is the most disgusting company I have ever dealt with. My next stop is the BBB. Do not trust this company! I have photos of all the groceries with the prices on it and what he charged me as well as what was wrong and missing. I can back up what I paid and what I got so why not share the receipt of what you actually bought with my money? You are a liar and a fraud and I promise everyone will be warned so you cannot do this to other hard working families! You should be ashamed and I hope you look forward to all the places I share my review or refund my money and share what your really spent with the receipt you won't provide! THIEF! I read more

I would use this service again but I would make sure to let them know not to substitute certain things unless they call me and have them approved first. There were only a couple items that were substituted and none missing. We didn't have a huge order but I do use the "to go" option at grocery stores back home so I'm familiar with what they do. There should be an option while you're choosing your items whether you want an item substituted or not. I hate to call them and complain over 2 items when it was nice convenience to have this in the first place so I'll just deal with the 2 items. However, I was impressed with how nice things were arranged in the house when we arrived. They gave us a cute pen that my daughter loved. We will be visiting OBX again and I do expect we will use this service. SO nice with 2 children to not have to stop and get groceries on the way in on a Saturday evening after a long car ride here. I am a little confused as to why they use Delivery Genie but on things like Yelp and some other site they use Outer Banks Grocery Delivery. read more

Can't recommend. We used them this summer as Farm Fresh no longer delivers from their Elizabeth City location. Our order was about half from what they list online and half sent to them by email. There were some questionable substitutions but nothing too bad. Issues we had with them included: - They delivered about 2 hours earlier than I had requested. There was no one at the house when they arrived but the cleaning crew got there shortly after. - Before the delivery, communications were poor. I reached out 5-6 days ahead of arrival several times and only got a call back the night before we left for OBX. - After our stay, communications were non-existent. I emailed several addresses several times and never got any reply to my request for a full accounting on what I was charged for. All I had was the initial items from their online list, which had priced noted, and my email that did not. Was I properly charged? I don't know but ignoring my requests for more complete info tells me there's likely some slippage. There are alternatives and I'll use one of them next time. read more

Excellent service & the most polite people you'd wanna meet! Carried all of our groceries upstairs & even put them away for us! We were very impressed! read more

First year using them and likely won't do it again. You don't get a receipt, you're charged up front, and substitutions are questionable. Note, that I did not complain after receiving my order so I can't speak to if or how corrections are handled (who wants to go through all that mess on vacation? I ended up going to the store our first two nights). Some questionable subs: I ordered veggie burgers (easy to microwave for lunch!) - I received veggie breakfast sausage (which we ate for breakfast but we were without lunch!). I ordered 1 of the 5 bunch of bananas - received 1 banana (it was an expensive banana! over $2 since it was supposed to be 5). I ordered a frozen steamer of rice and veggies (quick dinner!) - received a bag of rice to cook (um, no thank you...wanted quick and easy!). I ordered plain seltzer water - received flavored (we didn't even care for the flavors so ended up giving most of them to a friend). In future years, I will likely bring enough food for a few days and then head to the store Monday or Tuesday. read more

We received excellent service from Doug. It was a pleasure to arrive at our vacation rental home and find all our groceries in place.I highly reccomend. read more

We would never use this service again. They advertise that food is, "kept fresh and cold in appropriate packaging until your arrival". Absolutely not so. All of our cold items that arrived we obviously not kept in appropriate temperate control containers/coolers. For example, we ordered one half gallon of ice cream that arrived as complete soup. That's a serious health concern for items like milk, etc. read more

We had a positive experience with Outer Banks Grocery Stockers (OBGS). They have a good online interface, which makes ordering easy. Their communication both by email and by phone was excellent. OBGS worked with our rental company to gain entry to the house before we arrived, and put the food needing refrigeration in the refrigerator, and laid out the other items on the counter, along with the receipt. We appreciated the grocery delivery so that the house already was stocked, since we arrived about 8pm on our check in day. Thanks. read more

We live in NY and own a home in Corolla that we rent but use one week a summer for vacation. This year we were arriving with 13 adults and 3 children under 3. I decided to try OBGD to avoid a grocery trip on check in day. Our list was extensive and our order was large. Not only did every item on my list arrive, but refrigerated items were neatly stored and non-perishables arranged on the counters. Moving into your own home after a number of rental families have used it is stressful enough without thinking about food shopping on check in day. Keep up the great work, I will definitely use and recommend your service in the future. read more

Horrible!!! Do not ever use this company!! We decided to try out a grocery delivery service this year since we hated braving the crowds at the store. When we arrived at our beach house for a week of rest and relaxation, we were delighted to see groceries waiting on the kitchen table for us! The pile did look a bit light so we checked our order form. We were short 7 items so we gave the company a call. The gentleman who answered the phone told us immediate that the cleaning lady must have stolen our items. We had watched the cleaning lady leave our house and unless she was hiding food in her Lysol or pledge she was innocent. The gentleman then told us he could have the remaining items to us tomorrow or we could get a refund for the 7 items. From the feeling we got, we decided to take the refund. The total for the 7 items was $30. The gentleman said he would credit our card back $50 dollars for our trouble. He said it would be credited back first thing the next morning. It has been several days and still no credit has been received. We have called and sent numerous emails that have gone unanswered and unreturned. Next step is the better business bureau. Do yourself a favor and do not use this company!! read more