If I could give less than one star, I would. You do NOT want to have any service done here. They do not disclose the price up front for all charges, tried to charge me over $300 for a part covered under my warranty (which another dealership in the area told me costs a little over $100 (WITHOUT even using a warranty)). We later brought in another vehicle because the rear video screen was broken on the entertainment system (VES), the dealership never called back, stating they thought I would call them, closed. The next day they stated they would have a solution, only to call me and tell me I had to pay $50 to get the car back and they did not know why it wasn't working. But if I wished to pay another $50 they would look into it some more. I stated I would not pay them $50 to tell me simply "it's broken", I know its broken, that's why I brought it in. They said I couldn't have the car back unless I paid them $50. I said I wanted to talk to the service manager. They stated they would contact him and have him call me. They then closed again with no call back leaving me without my car for another 2 days (through the weekend). On Monday I finally called back because they still had not contacted me by 10 and they said the service manager still was not available. I was now without my car for 4 days (which was working fine before I brought it in, other than the video screen for the kids being broken). I went to get my car stating I couldn't be without it any longer, I had to leave them with a credit card number and now told I had to pay over $100, because they told me my brake pads were low and needed replacing soon. Seriously? They said I could avoid paying the $50 for telling me my brake pads needed replacing if I paid them another $400 to replace my pads. I told them when I dropped it off myself that they were low because it just started squeaking and wanted confirmation and to know how much it would cost to do it. I was also told they would flush my radiator, replace my air filter, and a few other minor 'tune-up's' but that would then cost me over $1,000. You have got to be kidding me!! I purchased the parts to do the work myself, other than the brake pads, and their quote of over $600 of work for that, cost me under $20 and less than an hour of work. The $400 brake pad replacement I am taking to another dealership where it will cost me under $200 for everything. You can do it yourself for about $100 in parts, but my time right now is limited so I opted the convenience of having it done. $200 vs $400 and a lot of dishonesty and poor business practices. Decide for yourself. I will never go to this dealership again, for anything. I will drive the 3 hours round trip to go to Elizabeth City if I need OEM work done before I ever go here again. There are other dealerships in the area that can work on your car, even though they are not a Dodge dealership. Go there to find a better price and service.
Follow-up
Disputed the charge with American Express to which we just received a reply for the dispute.
The Dealership BLATANTLY lied in their response to american express saying we refused to pay them after they told us the repair was not covered under the warranty, This Was NOT at all what happened, they never even told us what was wrong saying they had no clue, and they doubled our fee because we picked it up on Monday vs. Sat (because we were waiting for a call from the service manager who never called and then closed leaving us with no car over the weekend). They went on and lied about other statements and American Express told us unless we could provide documentation stating otherwise from the dealership, they had to accept the charge. No fault to american express, however DO NOT do business here!!! I cannot stress that enough. They do not provide quality service and the fact that they follow it up with lying about it, you be the judge. read more
