I reached Nathaniel late on a Saturday afternoon with an emergency situation to help a friend out while he was in detox. He was pending eviction processes due to the state of his apartment. Nathaniel was extremely professional, non judgmental, and seemed to really understand the priorities in this type of situation. He arranged to clean on the next day, Sunday, drove about 2 hours to the job site, and charged an extremely low price for the work. I checked on the apartment multiple times and he was hard at work. He was super respectful of understanding hoarding mentality and tried his best to make sure anything that was removed was clearly trash. I was pleased, as was the friend, initially. Unfortunately, the friend relapsed and has accused Nathaniel of theft, which I do not believe happened. Nathaniel was very professional, respectful, and understanding, and said he would return the bags of trash for the person to go through, in case any mistakes were made. read more

Nathaniel did a Fantastic job. He was punctual, professional and very thorough. He did windows, floors, kitchen, 2bed and bathroom. As a bonus... We paid extra to have him take a load to the dump which saved us so much time since we were moving out of our Airbnb the following day. Additionally, besides being a future customer of his for next time we're in town, we wanted to include that our request was very short notice and without hesitation he accepted the job. Ever. So. Grateful. Thank you, Nathaniel!! recommended read more

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I have a few complaints about the cleaning, that he missed a few parts of the house, and I also ended up cleaning the stove top and the oven again because he did not do a very good job. He did reduce his price, but I would have rather had a complete professional cleaning and not have to finish the job myself. My main complaint is his refusal send me a bill that states the cost of the deposit, the remainder of the cleaning fee, and the total paid for services! (after several requests) His receipt for the final bill has $0 for all entry lines including the total, which is not what I need for taxes, etc. since I have paid him. Perhaps he needs to learn how to use his billing program and recognize the purpose of having several data entry lines on its standard bill form, such as the deposit, final payment and Total - which are only $0 when the service is free! He also kept my VISA info I gave him for the deposit and used it to charge my card for the remainder before he even sent me a bill, which I do not believe is legal, I should initiate and approve all the charges to my VISA. I went from being incredibly grateful that he was able to come out so quickly to clean my rental, to being baffled why he would refuse such a simple, normal request! Now, regrettably, I need to file a formal complaint to get a proper receipt. read more

Otesse - Home Cleaning Near Me - Eugene, Oregon

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This was a move out clean ! First of all they were a no show at 9 am I called owner . His sister and himself came to do my house. 460.00 for this!! If you want inside of windows done , wow they did that great !!! But that's it !! They came 3 times to get it right! Horrible horrible horrible!! Wearing their Christian t-shirts and acting so kind and pretending to be something your definitely not!! Scammers !!! BBB is hearing from me! For sure! read more

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Highly recommend. I was able to get a last minute cleaning done on my home and was very pleased with the attention to detail and amount of work and effort put into cleaning my home. It's hard being pregnant and taking care of a toddler while working and maintaining a big farm house in my own. I am so happy to have found Otesse cleaning services to help me keep things tidy and sparkling clean. Nathaniel is professional, kind, and did an excellent job on cleaning my home. Thank you otesse! read more

Nathaniel Maddox the owner of Otesse Cleaning Services is quite in the individual, after agreeing upon an amount for a service provided he then refused to accept the guaranteed amount, lesson learned be careful doing business with Nathaniel Maddox, and always get a written and signed contract. read more

Where should I start ? fist they didn't show up on time ! 2 hours late! i requested a move out clean which I consider behind and under stove & refrigerator no they don't do that ! What ? they only cleaned inside of fridge but what when she cleaned top only 1.2 way to cupboard . They don't pull it out to clean the other 1/2 of top nor do they clean sides of fridge !! bathroom wasn't cleaned toilet still dirty all around it and they never cleaned the tub/shower !!! didn't mop floors... how do u know ? Well my kitty got sick under my bed when I moved my bed there it was . So I scraped it up and all it needed was a good mopping. Nope spot still there! In the kitchen I had potatoes that went bad I cleaned it up but the crusty stuff. It was all flat on linoleum, I took my finger and it came off ! They didn't mop or it still wouldn't be there, and in the other bedroom I had a spot and it to was still there !!! Also they were to clean and wipe down cupboards and shelves nope ! it's so disappointing! i have a bone disease and it's hard for me to do this that's why I called them to help ! cob webs and dust bunny's still !! They came back to redo it but they didn't do anything but sit in their car with ac on !! I tried to be crnice a do not use this company they are cruddy If Nathaniel would come and look at what they "didn't do" he would understand. He won't help until maybe next week ! I'll be done by than !! I can't believe he'd let his workers represent him in this easy !!! Horrible ! Wendy P Lebanon Oregon read more

I just bought a house that took grime to a new level. We tried to clean it ourselves and realized we needed help. Nathaniel did an awesome job. It doesn't even look like the same house - in a good way! He was extremely fast, responsive, friendly, and his work was excellent. Highly recommend! read more