Absolutely the Worst Attempt at Dining Experience I've Ever Had
I don't write reviews often, but after what happened at OSO, I feel compelled to warn others of a one woman trash tornado named Brandy.
We came in with a group of 15 and were told it would be a 45 minute wait. An hour later, we were still standing there, even though a large table sat empty the entire time, the same table we eventually were told was ours. Once finally seated, things only got worse.
A powerful fan was blasting directly onto my wife, son, brother-in-law, and 80-year-old uncles face. It was clearly making them uncomfortable. My wife politely asked if it could be turned off. The server's response? A ridiculous excuse: "If we turn that one off, all the fans go off and everyone outside will be uncomfortable." This was a blatant lie, as all the fans were independently plugged in and within arms' reach. The solution? Unplug one fan. It would've taken two seconds to prioritize the comfort of a large party of paying customers.
After the dismissive attitude from the server, I quietly unplugged the fan myself once she walked away. What happened next was truly shocking. The manager--a woman who clearly has no business in hospitality--stormed over and yelled at me in front of a full patio: "Don't ever touch my fans! And don't ever speak to my server like that again!" Here's the kicker: I hadn't said a single word to the server. Her unhinged behavior was not only embarrassing but completely unacceptable. The only explanation I can think of for the manager's unprofessional, aggressive outburst is that she was either intoxicated or on something. Her behavior was erratic, loud, and absolutely disgraceful. I've never witnessed a "manager" so hostile, condescending, and out of control.
To make matters worse, we waited 15 minutes for drinks that never came--because, as we later found out, the server had dropped the entire order inside. She came back 10 minutes later with new drinks and dropped those right before getting to the table. At that point, 8 of us had had enough and walked out.
On the way out, my wife approached the manager to express how poorly we'd been treated by the her, and was met with more verbal abuse. The manager made it crystal clear: she didn't care about customer satisfaction, didn't care if we reached out to the owner, and didn't care if we left bad reviews. Her level of defiance and disrespect was off the charts.
Honestly, I don't know how OSO is still in business. The phrase "fish rots from the head down" comes to mind--and the rot here starts with a bitter, power-tripping manager who has absolutely no place working in the service industry. I can't imagine how miserable the staff must be working under someone like her. If I were on that team, I'd quit within 30 minutes.
Avoid this place at all costs. There are plenty of restaurants that know how to treat their guests like people. OSO is not one of them. read more