Could not service me so they recommended me to a fantastic repair service. They understand dignity and honor

When are the worst companies I've ever dealt with, the lady at the end of the phone seems quite clueless, took two months for them to send out a technician to give us a quote to fix our commercial door. When I would call up to check when they might be coming, she would just say she doesn't know and we'd have to wait. The door just needed to be repaired. They started work without an estimate, then sent me a bill for almost $5000. For the better part of the day that workers just sat in the truck watching YouTube videos Three days after the job was done the door completely collapsed and fell off the rollers almost killing one of our work I called to get some sort of explanation, but nobody ever responded. The only thing they kept being persistent was that we paid the bill Ended up costing me almost $30,000 to replace the door with another company. I would never use this company again. read more

This is the third time we have used them for our old electric gate and our garage door. They are amazing! They made sure to fit us in the same day if possible. That relieved any stress we felt about security and did a thorough job. They also gave us tips on how to prevent future issues and also how to self do it ourselves. They always try to help us troubleshoot over the phone if possible to avoid us having to pay them to come out. Love their honesty and kindness. Found their price reasonable and service excellent! read more

This needs to be your first stop for any garage door service!! Professional, honest and up front operations. I called for service but instead of coming out to fix the problem, Dean asked questions, identified the potential issues and PROVIDED me solutions to resolve the problem! No kidding, he provided and even stated that he can came out, charge the standard fee that it might be better if I try to resolve myself! In todays environment, this is the kind of company you want to call for your doors needs! This is NOT the kind of company that want to make a quick buck but rather build a long term positive relationships for future service. Believe me, there are a lot of $80-100 charges for minimal work companies out there! Again, I would highly recommend you call Dean for ALL your garage door needs! I guarantee you will be happy with his service! read more

Oshiro Rk Door Service - Remove wires for process elimination" to find problem - Door Sales/Installation Near Me - Honolulu, Hawaii

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Hands down the only place I will ever call for my garage door repairs. Wes repaired my garage door and I was so satisfied and appreciative for his professionalism and trustworthiness! These days, can't trust Who will be sent to work at your house, but Wes was honest and so professional. No worries with his services! Highly recommend this business for all your garage door repairs. read more

I wish I could give 100 stars! They're truly life savers. The roll up door on my warehouse got loose/stuck and wouldn't lower. It was fully open and I couldn't go home until it was fixed. After calling multiple businesses and not finding anyone to help we got ahold of Dean at Oshiro's and he came out to help in under 2 hours. And I called at 5pm! They got the door down very quickly and even straightened out a dent in the bottom of our door. Great people, amazing service. I have no doubt they're the right people to call for all of your door needs. Thank you so much Dean and Owen! read more

Oshiro Rk Door Service - Door Sales/Installation Near Me - Honolulu, Hawaii

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Nothing less than a 5 year rating from me. He was always there when we were in dire straights with cargo that couldn't be left unattended. He throughout the years has always been there for us physically at anytime to fix the door. Dean gave us solid advice and would recommend what made sense for me from a cost and practical perspective. Not many people that own or work for businesses that care anymore. His employees follow his lead and also care. Oshiro Door is our "go to" company for commercial doors. read more

Like a damsel in distress, I was in need to some help, quick! I was stuck in my WFH castle. Thank goodness for Oshiro Rk Door Service for saving the day! Long story short my garage door was malfunctioning for the past few days and I was getting frustrated. I called around 8 am to have someone come by to take a look at our garage door and Roy was at my house a few hours later. Such service! Roy called me when he was on his way to my house and showed up wearing a mask. My family and I were super relieved that this business was taking every precaution to keep their staff and their customers safe. He assessed our garage door and ruled that the sensors were broken. He fixed it quickly and also fixed some of the door's wiring. The whole entire process from when they arrived till when they left took a little more than an hour. Did I also mention they're affordable? They quoted me for their service and I was surprised to find that it wouldn't cost me an arm and a leg to fix our garage door. All in all, my family and I are stress free thanks to the quick, affordable, and headache free service from Oshiro Rk Door Service! read more

Oshiro Rk Door Service - Door Sales/Installation Near Me - Honolulu, Hawaii

I called this company to get a quote, the lady was very snappy on the phone. For a family-owned business you guys sure as hell are not friendly. Yes I need someone to come take a look at the rolling door because the chain fell off. As I explained to you on the phone "Do you want us to look at it? or look at it and fix it?" Are you serious? What kind of moronic question is that? Yes I would like to waste my time and your by you having to come and just look at it that's all. Don't bother fixing. I asker her to get an estimate, she told me "Oh... we will get to you when we get to you, I'm not sure when we can give you an estimate" Great, thanks. This will be the last time I call you. read more

Wes came promptly and found the problem right away. He was very polite and efficient, fixed it within 1 hour also recommended things to watch out for and advice to keep everything running smoothly! Highly recommend them! read more

Called at 8am on Wed as my garage door wasn't opening. Repairmen came to my door by 10am and out within the hour. Changed out the broken spring and reattached a cable. Fast to diagnose, quick to repair, invoice, and they were on their way. Very knowledgeable, professional, and efficient. Would definitely recommend them! read more

Oshiro RK is fantastic. One of two springs on my garage door split and the door would not open. A quick phone call at 5pm resulted in Wes coming the next morning at 9am. Professional from go. Wes quickly fixed the problem and was on his way.. If your door falls quickly it is probably the springs. Double wide garage doors are heavy so don't try to lift them on your own. Both springs are always replaced at the same time. read more

Excellent response time and quick/professional service. We have had Oshiro service our garage door for many years. Various parts of the door have broken and needed to be fixed or replaced and the staff have consistently repaired them at a fair price. They are always nice and understanding when we call. We are so appreciative of their good service, especially when we depend highly on the efficient operation of our door. read more

I left a message requesting garage door repair. They told me the scheduler would call me, which Dean did the following day. He was able to fit me in that day, but unfortunately I couldn't meet until the next day. Dean called the next day with a time I couldn't make so we agreed to later that same day when the guy could meet me after his next job, time undetermined (for which he was apologetic). The two guys met me at the house within a reasonable amount of time (one guy was very knowledgeable and I think the other was an apprentice who followed directions very well). After doing a very thorough inspection (the door was installed in the early 1980s and the motor was 17 years old), I was given a very comprehensive explanation of the problem and two ways to solve it. Even though I was a little apprehensive, I chose the less expensive fix, which made a lot of sense based on the solution. Well, not only did they fix the door, they reinforced the panels. The door works, but the best part is, the door no longer makes the hideous noises it's made for years (think old, creaky bones) and closes without a sound (it used to slam shut). I'm more than happy and highly recommend them! read more

Andrew came Sunday night at 8:30 pm to save my family! The garage door would not open and needed emergency service and his company delivered!! Our large spring at the top broke and needed to be replaced. Andrew came in 30 min and help fix and replaced the spring. I can't thank you enough for his time and handy work!! This company is the best! If I could give it 10 stars I would! read more

My motorized gate was not working so I called the contractor who installed it. Sadly he was off island. I searched google n called several companies explaining that I need to get my gate fixed bc I needed to take my husband to the Oncologist. Oshiro RK Door Service was very accommodating n rearranged their schedule to send someone out the very same day. My sincere gratitude to this company...I will surely be calling them to service my gate regularly. read more

Wes and Kyle from Oshiro Door saved the day for us. Our condo lanai door (old-style heavy glass) broke at the bottom pivot, slid out and was stuck open in a slanted position, away from the frame at the bottom but still attached at the top. Dean called me back within the day, and Wes and Kyle came the next day. It took several hours of highly skilled work to get the old door and frame working , but now it functions perfectly. They also added a closer at the top, which we didn't have. I was afraid the door couldn't be repaired--our condo building is 40 years old. I recommend Oshiro so highly, and we are very appreciative that they responded so quickly to make the door work even better than before. read more

Highly recommend this company for overhead and commercial entry door repairs. Nice and competent service techs. The company never over promises. They come through on what they say they're going to do. read more

Pat, office gal, relayed my need to Dean who called next day with news that he has a worker in my valley today. very easy, very quick -- my problem solved! very economical too. read more

Did an outstanding job replacing metal fire rated doors for my company. Took rime to fabricate but job was clean and completed per agreement. read more

We've used Oshiro for over 20 years and love their service. On an urgent basis, Wes came out and fixed a broken spring and cable. He was helpful with our garage remotes as well. We'll always be loyal to Oshiro. read more

Our sliding gate was acting up and not closing completely. I called at 8:30 and they Dean sent a very nice older gentleman out to fix our gate it within 3 hours. I highly recommend them, hard to come by a company that will have the availability to come by so quickly and resolve your issues on this busy island read more

Very happy with their professionalism from the scheduler to the installer. Quick response and great service!

Most excellent service from a family owned business. Spoke to Dean and he scheduled Roy to service our automatic gate. Roy came that day, could not fix it then but came back the next day to fix it. Very timely service and much appreciated. Find genuine owner operated small business for all of your needs - these are the folks we need to support in our communities. The large corporate entities cannot ever come close to the level of service and genuine caring about their business and your satisfaction than small family businesses or owner operators. Thank you very much Oshiro RK Door Service! read more

Very nice crew & staff. Although they couldn't resolve my issue, I googled FAAC website. As told to me, they apparently don't guarantee their equipment. Therefore, our control board wouldn't be replaced by the manufacturer. Therefore, I'm looking into a different electric gate replacement read more

I was in a bind - day before Halloween and garage door not closing. Called two other garage door repair companies, left messages and no calls returned. Called RK Oshiro, spoke with a human (!) who called me back within an hour with an ETA of a technician. Wes was dispatched, very pleasant, diagnosed the problem and repairs were completed right away! WOW - I wish I knew of RK Oshiro earlier, and will be calling and recommending them from this day forward. So nice and refreshing to experience excellent customer service! Mahalo RK Oshiro Door Service! read more

Local and reliable. Many years of experience. Fair prices and no games. Fixed my motorized driveway gates and it works fine now.

Awesome service! Called first thing in the morning. Spoke to Dean, and he was able to send someone out in 2 hours to fix a broken spring. We had Wes and he was extremely knowledgeable and fast. The garage door works better than ever. We are very appreciative of R.K. Oshiro. read more

Outstanding service! I found Oshiro Door randomly on Yelp. l didn't know what to expect when my garage door broke. They were prompt, efficient and reasonable in pricing. Strongly recommend. read more

Called Andrew before 7am when my garage door would not open more than 5 inches. After their morning staff meeting, I spoke with Dean, who FaceTimed me to see if he could figure out why, e.g broken hinges, broken spring. Super nice guy. Got a heads up call to let me know Wes was on the way around lunchtime. Turns out the motor was dying. Got a new one installed and it works well. Wes is also super nice. Great experience! read more

Oshiro RK Door Service is the best! My gate was giving me problems past 2 weeks so I'd called more than a few (6+) gate service companies and, to my disbelief, I could not even get a courtesy return call from any of them. Very frustrating... My neighbor recommended Oshiro and they called me back very promptly and they came out and fixed the problem on the first visit. The technician was very nice, knowledgeable, and professional. They are the best. I will not call any other gate company from hereon. read more

I heard something that sounded like a ton of bricks falling. I just dismissed it as my neighbor who runs a construction business out of his house next door. When I tried to open my garage door when leaving, it sounded like a dying wind up toy like the kind they had before the internet. The garage door wouldn't budge. I called a few places listed on Yelp. The lady from the first place I called said she would transfer me to the lady who was filling in for the other lady who does garage doors who is out today. Riddle me that. The second place I tried just went to voicemail. I proudly told my wife I had two calls in to fix the garage door. She sternly looked at me and said "you didn't go very deep, did you?" And then gave me the number to this business. A friendly lady answered and transferred me to Dean, who other reviews apparently say is "the man." Dean sent me to my garage whilst on the phone and asked me a few questions to diagnose the problem. Turns out there a huge spring that snapped. He quoted me an instant estimate. And scheduled a worker to come out the next morning. Sure as taxes, the worker Kevin was here at the scheduled time. He was in and out and the door works like a charm. He even educated me about this type of door and said it typically busts after 10,000 opens. As our house is about 10 years old, I now realize I open that thing 1000 times per year. I better start using the front door... read more

It took about a month to get an estimator out to our location. We have several metal doors that needed replacement and repair. I was told that the estimator will come by only when they are in the area. I had to keep calling back to pester someone for an estimate. At present, I have not heard back from the estimator at RK Oshiro and it has been three months. I placed a follow up call and kindly asked someone to follow up with my estimate. I've now waited another three business days and no follow up to my inquiry. The lack of response is unfortunate given other optimistic Yelp reviews~ Thus far I do not agree they deserve more than two stars. read more

I honestly forgot how we came across this company, I think my husband saw one of the technicians in a grocery store parking lot and talked to him about looking at the garage doors on our residential rental units. Since that day, we've been using them for the past 2 years. We were using Takase Doors for the 3 years prior, as they were the company who initially installed the garage doors. However, the quality of their work was diminishing and we just weren't happy with the service anymore (check their review for details.) So far, Oshiro doors has been great. They always come the next day after we call (sometimes day of depending on when we call and it they're in the area) and their work is quality. Prices are pretty affordable, but all services, regardless of who you use, charge the market rate, give or take $20-$30. And I would pay extra $30 if that meant a technician can repair a stuck garage door today versus in 2 days. I can't say why the previous Yelper could not get an appointment, maybe it was because my husband had a one on one repoir with the technician that services our area? Maybe it's because we established a relationship with him? I don't know, but I do know they are our go to garage door fixers. I just like the fact they come at our beckon call....literally. read more

We called Takase Doors to service our garage door following a third party inspection. The technician took a look a the door and said nothing was wrong and that everything was working properly. How he arrived at this conclusion, without even testing (opening/closing) the door, I don't know. We asked for a report to document his findings. He said that it was not a problem and that he'd have his boss get it out to us by early the following week. We never heard back from Takase, despite our many attempts to contact them. By the second week, we decided to contact Oshiro RK Door Service. Expecting a connection to the company's voice messaging system, I nearly fell off my seat when a very pleasant female picked up the phone and greeted me. Unfortunately, I cannot recall her name, but she was awesome. That same day, approximately 2 hours later, 2 technicians were dispatched to my home. They not only serviced my garage door, they fixed the problem detected by the third party inspector. All of this happened before noon, the morning of my call. Our garage door is now working properly. Am I happy? Heck no, I am ecstatic! Customer service is second to none, from the office staff to the technicians. Work is exceptional for the reasonable price charged. You get a sense the employees really care about their customers and take pride in their work product. Highly, recommend Oshiro RK Door Service. We will remain customers for life!!! FYI, I also posted a review for Takase Doors; however, it is quite the opposite of the one above. read more

Yesterday, my son told me that the hinge on my garage door was broken. I needed to have it repaired quickly before the rest of my hinges would also start breaking in the near future. I checked on the Yelp reviews and saw R K Door Service with excellent ratings. I called at 7:15 a.m. this morning and spoke to Patty. She said that they were not open yet but will call me back after they have their meeting at 8:30. She called me back at 8:45 and said that someone will be coming just after noon. Craig called and said that he will be stopping by around 1:15 p.m. He came at 1:10 with Shannon and quickly repaired the door hinge and another one that I hadn't seen earlier. I will definitely call R K Oshiro Door Service for my future garage door repair(s). read more

I have worked in property management for 8 years. This company by far is the worst company I have ever tried working with. For a month and a half I have been calling requesting someone to come look at my door to give me an estimate. Keep in mind I need a commercial metal door for my property. They kept saying they were busy and they would contact me soon when they could send someone. After a month and a half they said they were only taking care of repair jobs and did not have time for estimates. I then requested information on ball park/general costs. I gave them dimensions and type of door I was looking for and they could not provide information to me. They are basically a "just hire us" type of company but do not provide any helpful information on cost. So if you get stuck with an outrageous priced bill that's all on you. Where's the aloha and sense of trying to help the people? What a shame. read more

Oshiro RK is excellent in their automatic gate service. I called Dean and he had Roy out the next day. He was able to fix the frozen roller quickly and we couldn't have asked for a nicer person to deal with. Everyone I have spoken with is very helpful and polite. Mahalo for your help. We are customers for life. read more

I see that Yelp has not had a Oshiro Door Service in a long time. I can testify that the business is still here and the service provided to me was highly professional and satisfying. My sliding gate operator is really old at over 30 years old. It would not close. Roy of Oshiro Door Service came within 4 days after I called. He diagnosed the situation, corrected the problem, and even improved the operation of the motor and chain. I am so pleased that the gate trouble was resolved quickly, satisfactorily, and didn't give me "sticker shock." Next time I have trouble with my sliding gate I know who to call. read more

Helped me w/replacing my garage door remote. Super friendly service. I'll definitely give them my business again.