I recently had a wonderful experience with a garage door repair company and I had to share my experience with Zach and Michelle at ZS Overhead Doors. This morning when leaving the house, we tried to close our garage door and it would start to close but then went back up. The better half noticed the cables on both sides where dangling. First thing I did was jump on to YouTube as I'm YouTube certified in fixing many things. I watched a couple of videos and thought to myself, heck I can do this, or at least I thought I could put the cable back in place. I got one side but the other side was a little painful and I decided to call around. I called some big names but they couldn't come out today (Sunday), and I came upon this company with raving reviews and Yelp said they were open. I called but no answer, but shortly after I get a text message. After describing the problem, they said they are wrapping up an install and can come out and see the problem. After they arrived Zach noticed my spring snapped which was why the cables came off. I can only imagine if I got the other cable on, only to find out that the spring was broken. I would've been disturbed. So much for YouTube certification as it doesnt beat experience which is what Zach and Michelle have. He told me how much they were going to charge to fix it and that if I wanted, they have the parts and could do it. I said, shoots and after a little while, they fixed it and did a maintenance on the moving parts, replaced some broken parts and we called it a day. Zach is very honest and even says to call around first if I wanted to. Trust me, you dont have to as his pricing is on par and their service is unbeatable. If you need servicing, maintenance installation of your garage door, look no further, as ZS Overhead Doors is the specialists for you. read more

ZS Overhead Doors - Cable came off due to the spring snapping - Garage Door Services Near Me

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Well I''m changing my last review. I guess yelp doesn't get messages to the vendors all the time. ZS Overhead doors came by and fixed my issue with no charge. It had nothing to do with then past repair. Zach is a class act. Thank you read more

Zack is so great, i called, sent pics, got a quote, price was great, they did a super job, and so professional. They absolutely are a top garage door company. read more

Few weeks back a hinge broke and today a second hinge totally malfunction. I called Zs Overhead Doors. Zack answered my first call, I explained the problem and sent photos.. Zack sent me a written estimate.. even called me when I was distracted and did not respond to his text that he was available, like NOW. Zack and his wife Michelle showed up. They had a can do attitude and got to the job, replaced 2 hinges and got the job done in less than an hour. *reasonable *knowledgable *friendly *can do HIGHLY RECOMMEND read more

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Ten stars ....is what I would give Zach if I could. In this day and age, you wouldn't expect service from a bygone era. I screwed up my door and my car was trapped in the garage. I called him and he came after 8 pm on a weeknight to get the rollers working so I could get out. He didn't have time to install a new opener the next day, but came the day after and got a new motor and track installed in under an hour. It's a really great system and very reasonably priced. The after hours call was also very reasonable considering the emergency visit. Furthermore, he and his partner and just about the most pleasant and friendly people you could ever hope to meet. This is the guy for your garage doors! read more

Once again ZS Overhead Doors came to our rescue. I got home around 10pm and my garage door wouldn't open! After checking I could see the spring had broken. I decided to leave Zach a message with photos. He replied immediately and promised to fix it the very next morning! He and his wife came as promised and had everything up and running amazingly fast. They are always so friendly, tidy and do top quality work. It seemed like a family visit more than a service call. They always explain everything a guarantee their work. replacing everything with better quality than the original. I recommend them 100%. They even unexpectedly swept my garage and changed a light bulb for me. Very nice for a 78 year old lady! And on top of all that their prices are so very reasonable! Thank you "ZS overhead Doors". read more

Excellent and efficient work. Job well done. Thank you for coming so quickly. Our garage door works well read more

Very positive experience post my last review and experience with ZS overhead doors. While Zachary was very kind and helping me via text to recalibrate my door, at no charge. After a few days, the door began to behave the same way closing, and then opening again. I contacted Zachary and he rearranged his schedule to come to my home the same day. He identified the root clause as lost teeth on my rubber drive belt. He did not have repair parts for the specific brand I had. But when I called a different company, while Zachary waited, for the cost of belt replacement, it was about 85% of the cost of a new door opener. So I had Zachary replace my overhead door opener and service my door mechanisms. He found two broken hinges and replaced those as well, including lubricating the door. He and his wife completed the work in less than 90 minutes. He performed the set up and explained the new features of the door and called attention to the QR code and related app. I would unquestionably and highly recommend ZS overhead doors if you need any help with repair or replacement. They have been in business for a long time due to their expertise, honesty, and integrity. They are completely transparent on costs and are very reasonably priced. Mahalo to ZS overhead doors. read more

Zachary did an awesome job replacing our garage door spring a number of years ago. Our door has worked flawlessly since. Today our door mysteriously started closing, then opening and would not stay closed. I texted Zachary requesting he come over. Instead, he gave me his time to troubleshoot over text. I send a video to demonstrate the issue and he directed me through a step by step process. He finally said to adjust my close limit switch. After a few tries, it worked!!! My door closes smoothly and stays closed. Zachary wanted to save me money by doing this first. He once again proved why he maintains a top rating. His integrity and expertise are unmatched. I would unquestionably recommend ZS Overhead Doors. The fact that he's been in business for years and my most recent outstanding experience in stands as testament to his fine business practices. Mahalo! read more

If you need your garage door fixed... call this company ZS Overhead Doors! I had an issue with my door getting jammed on a Saturday evening. I noticed ZS Overhead Doors had over 300 five-star reviews, so I decided to reach out. He responded quickly and came over the next day (Sunday) to fix the door in no time. The pricing was great, and he took the time to explain what he did while offering some helpful advice. Amazing service! My wife and I are in the hospitality business, and we understand that excellent customer service is key to success. ZS Overhead Doors has a bright future ahead. Thank you for handling this issue promptly and professionally. Mahalo! read more

After 5-yrs. Doors were squeaking. Called and Zachary came out that very day. Inspected everything and just needed greasing. Just shows installation was done properly. He greased all the wheels, joints and springs. No squeaks. Thank you Zachary for the great service. read more

Very responsive and polite. I would highly recommend them. They came out to Kailua same day and completed the repair and at great price.

My go to guy for Garage door repairs, Zach never fails. Same day service. He replied via text saying he would be able to repair the following day. I sent pictures of the broken spring and within an hour, Michelle and Zach called back with an estimate. They were done early with another job in Hawaii Kai and was able to fit me in his schedule, they arrived promptly 45 minutes later. All in all, the job was a quick fix, replaced the broken spring and my garage door was back to normal in about 20 minutes. He also lubed the hinges and rollers, also ensured the travel limits were back to normal. The spring seems to be an often occurrence but I get it, normal wear and tear. Repaired the spring twice, both within 7 years of its lifetime. Nothing but high praises for Zach and Michelle. Professional and courteous. Zach knows his stuff. read more

Replaced broken spring. Friendly, flexible, punctual, good price. Great service! Thanks!

The garage door stopped working Christmas morning. Bought a new Chamberlain from Home Depot and needed to find someone to install it. Since it was the holiday season, it was hard to find a repair service. Called ZS, and they were able to help us the friday before the New Year weekend. They were able to install the new unit, make sure the garage door was properly working and lubricated, and also replace the garage springs at their recommendation, all at a reasonable price. Highly Recommend. Thank you, ZS, for being available and reasonably priced. Our garage door works better than ever. read more

ZS Overhead Doors - Chamberlain garage door motor - Garage Door Services Near Me

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Our garage door spring broke in the afternoon on a saturday leaving both our cars stuck in the garage with an engagement to attend that evening. Searched the internet only to find that many companies were closed but I did find ZS Overhead doors. Zach responded right away and after sending him pictures of the door he said he would be over as soon as he finished his current job. He let me know when he was on his way even giving me an eta. Long story short he installed a new garage door opener and we were able to make it to our party. Even though they normally work half days on weekends he was nice enough to finish our job with a very reasonable price. I would definitely recommend ZS Overhead to anyone needing garage door servicing. read more

Zack and Michelle are professionals, very fair price, fast and efficient work. They fixed a broken spring, adjusted all rollers and lubricated all hinges. Demonstrated preventative services. All on a Saturday. Good people highly recommended!! read more

I've previously posted about Zach. Again, he came to the rescue. Here's Zach's MO: I called him due to heavy rains Sunday night and water coming under our garage door - the original seal was trash and poorly done to begin with. He promised to come Thursday, but then got back and said he could come a day earlier, Wednesday, which I preferred due to the nasty whether due to come in Thursday. He shows up on time, completely fixes the problem and no more worries about that issue. If you want a guy who is very professional, competent, keeps appointments, easy to communicate with, has fair pricing and just solves your problem (and doesn't give you new problems) just use Zach, forget anyone else. 100% satisfied. read more

I'm so happy I found ZS Overhead Doors! My garage door was acting up and I found many 5 star reviews here on Yelp for ZS Overhead Doors and I decided to reach out. Zach responded in no time and fortunately for me he was able to make it out the same day. He had my garage door operating perfectly in no time. He was so personable, professional and great at what he does. I'm so grateful that I found someone trustworthy. Thanks Zach!! read more

ZS Overhead Doors provided outstanding service for my one-car garage repair. They fit me into their schedule the same day I called, and the work was completed quickly, in just 30-45 minutes. Before starting, Zach thoroughly explained the entire process and what needed to be done. His pricing was reasonable, and his customer service was exceptional! read more

We are most grateful for the prompt, professional and courteous service. This small business is most worthy of our support and we'll call them again whenever we next have garage door issues. read more

Repairs completed 23 September 2021 - Prompt Response - Next day appointment - Communicative - Showed up even though he wasn't able to reach anyone via phone (Thank you, Zachary) - Efficient - Provides professional based recommendations - Prices as quoted - Licensed ==== After procrastinating for about a week, I finally decided to search my trusty Yelp app to find a garage overhead door repair on 22 September 2021. Backstory -  On 17 September 2021 my mother sends me a message informing me that the garage overhead door doesn't work. Luckily we do not park inside the garage so it wasn't a big deal. However, we use it as a primary entrance/exit but I was still in no rush to get it fixed, we just used the front door. I usually use another repairer who I've used consistently at least three times in the past. He does good work and is always professional. That same day I still contacted "my" usual garage overhead door repairer via text and sent him some pictures of the issue. It turns out that the lift master had detached and the torsion spring broke. Via text he informs me that he is out of torsion springs and it could be another 10 days before he receives some but that could be delayed due to shortages on the mainland. I didn't know this thing was such a high commodity!! I figured I would wait. After a couple days I told myself that I would search Yelp for someone with as good of a ratings as "my" repairer. Yet still, I procrastinated. Finally on 22 September 2021, I decided to take action. Lol. I searched Yelp and I found a few repairers with great reviews. After reading through a ton of reviews and viewing a ton more pictures (a lot of the pictures showed the same problem I was having). No wonder there is a shortage of torsion springs!! I decided on ZS Overhead Door because a lot of the reviews were recent comments about repairs/replacement to the torsion spring. I used the "request a quote" option to send my message. My message was sent late evening so I wasn't really expecting a response until the next day but, just like the business page suggests, I received a response within two hours. I put all my eggs in a basket - I opted not to use the "message other businesses" option because I had decided on ZS Overhead Door based on the reviews. Zachary's message surprised me. It wasn't one of those generic responses. The message thoroughly explained what needed to be done with recommendations specific to my needs and it included quotes (I love when I request a quotes and actually get a quote)! I went with his recommendations, afterall, I  don't know the first thing about fixing garage overhead doors. He also offered to come out the following day around midday, which I went ahead and confirmed. I had dental surgery that morning but assumed I would be done in time however, in case I wasn't I also provided my mother's number and our address. Once everything was confirmed, I informed my mother that the garage overhead repairer would be there around midday in case I wasn't back by then; this was also to ensure she was home. I was at Tripler (which is a dead zone so I had no phone service) and I was under sedation so when he called I couldn't have responded anyway. I guess he tried my mother's number also and when he couldn't get a hold of us, he sent a message to let me know he was on his way. Of course I didn't get that til later either. But, he still showed up! Thankfully he did because my mother didn't receive the call!! I get home around 1230 and go through the front door like I had been doing for the past week. My mother comes downstairs and tells me she opened the garage overhead door for me, confused because I was still loopy from being sedated, I asked if the repairer had already come. She confirmed that he and his female counterpart came, repairer to door, and left. Prompt and efficient. The repairs were completed and we paid based on what we were quoted. I even have an invoice from the job. My garage overhead door runs smoothly and is less noisy now. Thank you Zachary and Co. read more

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All the reviews are legit. My garage door opener finally gave out. Called them late afternoon and they were able to come over the next day to replace my opener. The team is super professional, works fast, and has honest pricing. Will be using their services in the future for garage door issues. Thanks! read more

My garage door tension spring broke today. When it was installed 24 years ago, they only installed one tension spring. I texted him a picture of the repair that needed to be done and he quickly replied back with a quote and stated that it would be safer to install two tension springs instead of one. I decided to install the two tension springs and go with ZS Overhead Doors due to their prices were reasonable & competitive and the reviews state their services were highly recommended. They couldn't come immediately since they were on another job but came immediately afterwards. He and his crew replaced my tension spring in less than an hour. He also gave some good advice on how I can go about fixing a sagging or bowing garage door if I wanted to do it myself. I would highly recommend him for his services. read more

ZS Overhead Doors - Garage tension spring broke - Garage Door Services Near Me

Zach is the best, his work is excellent, he is a man of his word and his pricing is also good. Fast worker, with nothing left undone.

Great customer service! I called them yesterday and he was willing to come the same day. My tension spring broke, I sent him a picture and he was able to come the next day. Communication through text and phone was very good. He came, fixed my tension spring, and even serviced my other door to prevent it from breaking. Price was very reasonable and his customer service was very very good. Super friendly and accommodating. I highly recommend them. read more

We love working with ZS Overhead Doors! Anytime we have an issue with our garage door, they come out right away to tend to our issue from hitting our door off track (teenagers in actions) to servicing the door to replacing the key pad that I broke this morning! Their prices are way below other companies, but products are just as good, if not better! Not only good at their job but really good people! Whatever you need, they get it done efficiently and effectively with the best customer service ever! read more

Great response time! They walked thru the issues and what needed to be repaired on my garage door. Completed it quite quickly. They are upfront about their pricing as well and I find it very competitive. Will definitely have them on speed dial if I have another issue read more

I consider Zach a trusted garage door repairman, so when my door spring broke, I Yelp texted him and he responded right way. He dropped in, repaired, oiled and dusted all aspects of the door. What a relief knowing my car can ESCAPE from the garage! read more

ZS Overhead Doors - Broken spring in need of replacement - Garage Door Services Near Me

Quick and great turn around time. Best overall I ever had. Even adjusted the belt on another door for me. It's amazing how well the garage door operates with a new motor. Just an awesome service. read more

Professional, prompt response to my inquiry about fixing my garage door after an explosive event with the torsion spring! He gave me a rough estimate to replace the spring, service, and install my new opener. I had one already as I was expecting the opener to fail due to age. The price was fair and reasonable for what I needed done. Anyway, he came out same day I texted him and at the time he said he would. They went right to work and replaced the spring, adjusted, lubed, and checked the entire door and tracks, installed my new opener and even programmed the new system. Folks, he was here for two hours and did a fantastic job! Really happy with the work and price. Totally recommend ZS! read more

Second time using ZS Overhead Doors and Zach is now my "go to" garage servicer. He diagnosed and readjusted the misaligned screws of my garage door. Zach is responsive, efficient, professional and reasonably priced. He didn't try to up-sell me on a new door and wasn't condescending in his explanations. An enthusiastic thumbs up for ZS Overhead Doors! read more

We were having garage door issues a few weeks ago. I was at my mom's house and I get this text from my husband that he's stuck in the garage. The manual override wasn't working and he was trying to figure out a way to open it up. He figured out how to open it with some of the tools in garage but he said that he wasn't going to close it again for fear it may not open. After I got home, we researched places on Yelp and found that ZS has some great reviews. It was a Sunday but we decided to give them a call hoping that they would answer. No one answered but my husband left a message. The owner texted my husband shortly after telling his status and that he was at another job. He said he would be able to come the next day. So my husband calls the next day and ZS was able to come out at 11 that morning. Service was so quick. There were two of them that arrived. My husband explained the situation and they were quick to pinpoint and address the problem. He even gave troubleshooting tips on how to make sure the garage door is level. He adjusted the chain on our garage door, lubricated all the parts of the door, and went through the whole process of what went wrong with the spring. Great business. If you ever need your garage door serviced, these are the guys to go with. read more

Probably the best customer service I have ever had from a company. If you need to have a garage door repaired, this is the only company you need to call. read more

Soooo many great reviews, and now I am one of them. Similar story you see in many reviews. I had the center bracket pull away from the wall. Shaft was bowed and I didn't want to mess with it because the spring was still under tension. I called Zech and he answered right away. I sent him a text with some pics so he could see the issue. He was on his way to a job nearby and came over after he finished that one. He fixed mine in less than an hour. Very reasonable price too. Perfect. Thanks Zach! read more

Long overdue review by more than a year so I can actually say that their work has still held tough!!! Made a call out to ZS Overheard Doors for an emergency repair. Zach responded very quickly and an appointment was set up for my home in Ewa Beach. Zach found the issue to be a broken spring which needed to be replaced. He also found a few more items of concern. One being the stabilizing bar which goes across the length of the garage door and the other BIG thing he noticed was that the motor was installed incorrectly by the homebuilder (Ewa Gentry). Zach replaced the broken spring with an even stronger spring which he stated would last longer. Instead of charging me for a stabilizer bar which he did not have in stock, he recommended a place to me that had it and which was more heavy duty as well. Regarding the motor, Zach showed me that the motor was not aligned at a straight angle but was actually about 10 inches higher than it should have been. Basically, he said the motor was straining to lift and lower the door because of the odd angle of the motor. Zach crafted a metal extension to correctly align the door and motor thus making it smoother and putting less strain on the whole system. Zach and Michelle were absolutely wonderful, efficient, polite, and great at their trade. Highly recommended!!! read more

These folks are beyond amazing. They responded back quickly and are the nicest people. They explained exactly what was wrong and what they did to fix it. The repairs while minor were taken care of quickly and the cost of service was right around what I thought it'd would cost. If only all repair service providers were as friendly and easy to work with. read more

Awesome service and thankful they could help us on a Saturday morning within a couple of hours! I texted photos and they were able to tell me what the issue was immediately. When replacing our spring, Zach noticed that our door was bent from a previous incident and straightened it out and fixed it for us. Thank you so much and will definitely call them again for future issues! read more

I'm sure Zach would've been good to work with, based on his reviews. Unfortunately, after telling the tenant he would contact me to discuss what he suspected the problem was (after talking to the tenant and receiving pictures), he did not contact me. After a four days I sent him a follow up text. No response until 10 days later via text. His reason was he was "out". He stated he was now catching up with calls and messages. He did not have his notes and said he confused us with someone else. I ended up going with another company that returned my call within one day and was flexible about when they could fit me in (2 days at my request) and fixed my problem within an hour. I'm giving 2 stars instead of one because he was very polite and honest about why he didn't follow up sooner. This is more than some companies will do. read more

Amazing service - 2 months ago - our garage door cable broke and our door was stuck half way open. Zach came out and repaired it right away at a reasonable price. Would definitely call him for servicing again! read more