John Takase always comes through for us since 2009. He installed our new doors back then and still remembers us. Ken Oda, Kahala read more

My original review was 5 stars because they installed a new garage door quick and in good cheer and cleaned up and were careful about windows etc build supplies stacked in there. But we've had troubles with the door not working for a while-off and on. not responding or going half up and then closing again on it's own. when I called it was $$$ just to come and check--too $$ for us. so we've been self fixing--trying lube on the rails, etc. trying to get it to work. forward to 2026 May: It just stopped working. Kept giving error codes that something was in the way--but the area was clear. would not close. so we pulled it manually and then nothing. No response at all. so we called another company to come and look. Herre's their take: 1. The springs used in the installation are the wrong size. Too small for the weight of the door so eventually the motor will burn out. That's $$$! 2. They never did the exterior keyed entry for me, though it was installed outside the door. I'm an Iraq vet w/TBI--short term memory SUCKS--and just totally overlooked that part as it had building stuff there. He said they should have got that wired up, programmed for me too. The proper sized springs are +-$500 to install. They refused to fix it properly, saying they' d charge me as time has passed. Yes, but it was not insta;;ed properly to BEGIN with. so? They do NOT back their work. Strike THREE. No good review again. read more

Worst customer service ever.. Just wanted a parts cost and the service done but they can't provide me the cost of the repairs with a rough estimation. She said they needed to come and look at the problem..WHy. Im asking for the cost of parts because thats it..nothing to fix.. But she insisted that they need to come and look at the situation. I don't need a repair just the parts.. She said it come with the service with the parts.. So I asked her how much is service and parts and she gave the sales pitch..nuts Worst company ever just for info Cant even give and price quotes. Don't bad I cant give them a zero star.. read more

Our 25 year old garage door needed overdue maintenance. You have to get pass the scheduler and trust that the job will get done. Cody arrived on time and got to work right away. He was familiar with the motor we had and addressed our immediate needs. He was done so quickly- the door works great now - replaced some springs and realigned the sensors. We'll have to replace the motor in the near future, but told me that there is "still life left in that motor". I recommend Takase Door & Service - but they need to do something with the guy taking the initial call & schedule. read more

Excellent service, customer service oriented. Cody came, same day service and repaired our garage door and completed a full service on both garage doors. Takase is a customer service oriented company. I have used this company for at least 9 years and am 100% satisfied. read more

Our neighbor came home from an all nighter and crashed their car into our garage door causing a huge puka. We called Takase doors because they originally installed the garage door 14 years ago and we never had any maintenance issues or problems with the door. Takase Doors & Service came out the morning we called and provided a written estimate. The other estimates received were comparable with the one Takase provided, and we chose them. They continually checked in via text message to see if the insurance had processed the claim. It felt reassuring to know that they cared and would fit us into their schedule as soon as the claim was processed. The day the claim was approved, they scheduled the installation of the new door for the very next day. Great service from a local company. I highly recommend. read more

Takase Doors & Service - Garage Door Services Near Me - Honolulu, Hawaii

Yesterday, 16 February 2025, our garage door broke - the plate connecting the arm to the door - and that happened because the lifting cable on the left side of the door got out of alignment. Contacted the property management folks, and they contacted Takase's. Sounded like it wouldn't be til Tuesday it could get fixed because of the holiday today, but Johnny made it out here right at noon, came in, assessed the situation, and got right to work. Very professional, efficient, and helpful. He even reinforced the door with some new bolts and a much sturdier plate than was there before. He answered my questions, gave some advice on maintaining it going forward, and was done in less than 30 minutes! It was great! So Takase's comes highly recommended. read more

I have known John for over 30 years. He does a great job and his prices are good. Service is quick and done well. He has been in business for over 30 years and still going strong. Give him a call. read more

Very responsive and professional. Great service! From the time I called to schedule a service appointment to my garage door being fixed was less than 24 hours! I really appreciate the quick turnaround. Will definitely use Takase going forward. read more

Had problems with my garage door motor. Went in and met John. He was friendly and kind and offered advice, so I could resolve my dead battery problem myself. A year later my garage door motor died and I quickly thought of John and he sent set Cody over to handle the replacement. Cody was friendly, effient, a good comunicator and fast. Cannot say enough about how happy I am with the service. read more

20 year old garage door motor and track needed to be replaced. Takase GD gave me a quote on the phone and scheduled the work to be done the next day. Technician Cody arrived on time, a very pleasant, well mannered young man who went on to replace all parts needed. Service was excellent, efficiency was excellent, Value, IMHO, excellent. Upon completion Cody explained all the bells and whistles of the new door, how to operate, including using the app. Well done. read more

My garage door spring broke. I called Takase because they were the ones who installed my garage door when my house was new in 2006. It lasted 18 years without any problems or needing any repairs. The price they quoted me was very reasonable. They was able to schedule me for the next day. They were on time. The technician, Cody was very friendly and I could tell he knew what he was doing. In and out in about 30 minutes. I would recommend Takase to anyone. read more

John Takase was the only of at least 4 garage door companies to return my call. (I'll never understand how any reputable business doesn't even bother to call you back, no matter how busy they might be. Shameful.) John sent his estimator over the next day, and within 2 days, replaced a double garage door that a tenant had knocked completely off its rails and was damaged beyond repair. The price was reasonable, the crew that performed the work were professional and efficient, and they hauled away the old door and left the place cleaner than they found it. Before leaving, they programed the 2 remotes and two key pads and made sure everything worked properly. I would use Takase Garage Doors again, and highly recommend them. read more

Super fast service and very friendly and skilled technical help! Our wiring was pretty old and we kept getting a wiring error / sensor blocked error message, so we had to manually hold the button down in order to close the garage door completely. I called Takase yesterday and they came by this morning and fixed it in 30 minutes! They also did some general maintenance and re-oiled our coils and rails, so now our garage door works like new again! Cody was super friendly and helpful and got the work done quickly! Great and fast service! read more

When your garage door or opener malfunctions this certainly will ruin anyone's day. The inconvenience and security vulnerability cannot be understated. So who do you call for prompt reliable service at a reasonable price? I and many others have found that Takase Doors and Service is the go to company to solve your problem. I have been a customer for close to 20 years, and there are many other loyal customers like myself. Repeat business speaks for itself! My recent episode begins with the "old faithful" Chamberlain garage door opener failing to raise my garage door fully on Tuesday. Takase Doors installed this unit I believe 17 years ago, and I never had a problem with it in the past, so its life was fairly reliable. I called Takase Doors for service and they said that they could send someone out on Wednesday afternoon. Late Wednesday morning I received a call from the Takase technician saying that he was on his way. Upon arrival the problem was determined to be a broken sprocket in the opener that could be replaced for a little over $350, or I could get a new Chamberlain Smart Opener at slightly more than twice the price. I elected to go for the brand new opener which also included a new rail, chain, remotes, etc. so it was a no brainer decision. Service by the technician was polite and informative with he taking the time to explain my options. I was informed that someone would be calling me within the next few days to schedule the installation. Takase Doors is very empathetic to people with garage door problems, and I received a call the next day informing me that they could come out and install the new opener on the following day. This was welcome news since it was a hassle parking the cars outside and having the garage door unsecured. The technicians called prior to coming to my home on Friday and arrived on time for the job. Kyle and Neil immediately went to work removing the old opener and hardware, then installed the new equipment. They worked quickly, neatly cleaned up the work area, and were polite. In less than an hour they had completed the install. After 17 years technology certainly advances, and the new opener compared to the old is like day and night. It has Wi-Fi, Bluetooth, and an app that you can expand its utility with features associated with the garage door. Also not to mention that the garage door opens so smoothly and quietly. If I knew that the differences between old and new were this significant maybe I wouldn't have waited till the opener broke to upgrade. I have not been disappointed with the workmanship, service, and pricing from Takase Doors over the many past years. They are highly recommended! read more

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The technician Johnny was fast, experienced, professional and friendly. He replaced a new garage door motor and explained how to use all the high tech features in nutshell. The response time was great too. I called right when they opened, they arrived within five hours and fixed my problem within six. I highly recommend Takase Doors to anyone installing, repairing or replacing parts. read more

We are very impressed! A cable problem had us trapped with no way to get the garage door up on a Monday morning. I called Takase Doors And Service at 7:45. Cody showed up at 8:45. He clearly knew what he was doing and he was very polite. Excellent service! I will definitely call Takase again should the need arise. William Lee Mililani read more

This company sent a technician to look at our garage door and said it had to be replaced. They told my father they would get back to him with a quote. I told the office manager that only the spring needed to replaced and what parts would be needed. Two weeks later, I haven't heard back. In the meantime, the two springs have been replaced, and the garage door is operating smoothly. read more

Garage door spring broke on Saturday, started called to see if anyone would be willing to come out that day or next. Takata called back that Saturday afternoon to say they didn't have a time slot available the rest of the day, but for an extra charge would be able to come out on Sunday. They called ahead to let me know they were in the way and replaced both springs really quickly at reasonable price. Really happy they were willing to come out and provide such good service. Highly recommended read more

Maybe they only do installations? I left message requesting repair at the same time I called other companies. Never returned my call.

Garage doors break at the absolute worst time. Late night Friday? Sunday? No worries, brah. Your garage door will break just as you're getting ready to clear out that garage with all those tofu containers you've been saving for your neighbor's kid's art project. Right? In all seriousness, my garage door broke in one of these situations and I immediately started searching for businesses that would do maintenance over the weekend. Thankfully, my family had experience working with Takase before and was able to get someone over to the house the next day. Our garage door was working and the remotes reprogrammed in no time. And we even got to keep our tofu containers, much to my chagrin. read more

On Nov 19, 2022 Takase Doors & Service LLC repaired my garage door. During the repair, there was a loud snap and a heavy metal rod being used by the workman was launched across my garage damaging my garage door, garage floor, and new Toyota vehicle. The workman completed the repair, took photographs of the damages, and assured me that the owner, John Takase, would be contacting me to address the damages. I also took photographs of the damage and the odometer reading (476 miles) for insurance purposes. On Nov 23, disappointed that I did not get a call from John Takase, I left a message with an employee requesting a call back. Meanwhile, I asked around for recommendations to reputable auto repair shops. The name of a family-owned and operated repair shop kept popping up so I scheduled an appointment for Dec 1. That's when I learned that the right rear panel of my vehicle that was damaged houses sensitive electronic equipment and blindspot sensors that require proper calibration to ensure that aany repairs meet all local, state and national operating requirements. I was also provided with a written estimate. The drive to Waipahu was long but well worth it. Over a month later, John Takase finally set up an appointment to meet me on Dec 24 to view the damages. His worker had told him it was "a small thing". The morning of Dec 24, he canceled and rescheduled for Dec 26. He showed up with his worker on Dec 26 and called the auto repair estimate "excessive". I assured him that the repair shop was reputable, highly recommended, and maintained multiple certifications. I also had checked with the dealership from which I purchased my vehicle and they had no concerns. John Takase offered me a "deal". He wanted to have his friend do the repair and if it did not meet my satisfaction, he said he would pay for the repair shop. On Jan 18, 2023, having not heard back from him and frustrated at the lack of progress, I sent a certified letter to John Takase asking if I should take it to second well known auto shop that was also ASE certified, well respected, and highly recommended by my friends/family for an estimate. He insisted that I take it to "his friend" for repair. At that point, my concerns with going to "his friend" were twofold: 1) conflict of interest and 2) John Takase had a copy of the original good faith estimate from the first auto shop creating a potential unfair business advantage to others. On Jan 30, I requested that we hand it over to our insurance companies to handle. It is Feb 13 and I have not heard from his insurance company. For the past three months the damage to my garage door, garage floor, and new car serve as constant reminders. read more

Called owner John at Takase Doors to check out our broken garage door. Takase Doors have been our go to business for over 24 years. Cody from Takase Doors checked out our slow opening garage door that seemed dangerous and moving slower with each use. Our door needed a new engine, we opted for a newer model as the garage door was over nine years old and our model was so old it wasn't even made anymore. The next day Cody arrived with the new garage opener, installed it, tested it and programmed all our remotes! It's quiet, faster, and the remotes seem stronger on this new model. He was efficient, knowledgeable, friendly and polite. We have been and will continue to be a devoted Takase Door customer!!! read more

Waited over 2 hours after the hours they said they would come. No one even made or tried to call us that they're running late. Terrible! Tried calling office but they were already closed and still no one showed up. read more

My garage door stopped working, call Takase in the afternoon, they gave me a good quote and were there the next morning. They changed the opener and tracks and good to go in less then an hour. The repairman was courteous, helpful and explained well. I'm a repeat customer so got a discount, which was way less than several of the other quotes I got. read more

Takase doors began installing the garage door in latter January 2023 & has not completed the job. From door not operating properly to improper parts have delayed completion of this project. As of October 25, 2023, I was informed that the job for a simple 2 car garage door cannot be finished due to someone ordering the wrong size for the part to complete the job. This part is crucial because water enters the garage door when it rains and damaged my person treasures. read more

Had a slight communication problem which was resolved. The service and expertise was exceptional, very polite, respectful, with skilled workers. Highly recommended. read more

Takase Doors& Service so good n Cody was fast n efficient! My garage door cable snapped ( wear& tear). Thank You Takase Company . You guys are reliable!!! Mahalo Plenty read more

Ok, so we needed our garage door replaced. It was urgent considering the whole thing was off. I was referred by my real estate agent to contact Takase to make arrangements and she specifically tells me to speak with "John" who is the owner. I give them a call and Mel answers the phone. I ask to speak with John and explain to him that John and my agent spoke regarding the garage door and he's aware of an arrangement that they discussed and what not. Mel then insists that he can help me and starts asking me questions. I specify what type of garage door we need, when we need it...and mind you we are living in a complex that is part of an association so there are rules we need to follow when making changes such as "changing our garage door"....he started being pushy about trying to get me to get approval from our association to get a completely different type of door even AFTER the fact that I had already mentioned to him about 5 times already that we absolutely cannot because and it has to be identical to the one we have now! He kept saying "well you think maybe they'd consider it since it's urgent?" The thing that bothers me is, he could've told me from the very beginning that they couldn't get the type of door I was needing or they didn't want to work on that type. Whatever the reason may be. In that case I would've went and looked for a different vendor. Ok so fast forward he tells me we can do it, sends me over an estimate...then tells me I need to buy the paint and primer and drop it off to their location. Because of the time frame we had I wanted to get this all done ASAP. So I went to Sherwin-Williams and got what I needed. Drive to Takase and drop the paint and primer off to Mel. At that time I ask him what's the time frame for everything to be done. (It's a Friday when I dropped everything he requested off) he then tells me by next week Wednesday or Thursday they'll be able to install because from the time they receive the paint they need about 2 days for it to dry before they can install. So I said ok that's fine. Wednesday comes and I don't hear from him the whole weekend or Mon or Tue. So I decide to call Mel on Wednesday 8am for an update. He doesn't pick up after my first 2 calls then finally calls me back. He tells me "hey we just got your garage door and we're going to start painting it right now"...ok first of all if you just got it and start painting it today then you can't get it installed on the expected days you told me. So then I asked so when will you be installing it, he tells me hopefully tomorrow (Thursday) then he starts asking me questions about our current garage door and it's condition, is it completely broken, blah blah blah. (Yes, we already went over all of this during our first telephone conversation) I tell him we don't have one right now, it's laying flat on our garage floor. Then he proceeds with "ohhhh, you know what I really hate to be the bearer of bad news"....so now I'm thinking WHAAAAAAAT now?!! Like things can't get worse, but it did. He tells me 2 of the panels were damaged and they can't work on it. They needed to order a new door which would take 4 weeks....or he also said "I'll try and see if I can find 2 panels for you" At this point I'm just so stressed out and frustrated. I honestly feel like they didn't even have the door in the office to be honest. I believe that Mel was just trying to buy some time, and what's worse is he even still tried to get me to use a door that was not in compliance with our association WHICH I already mentioned a million times that we absolutely cannot use. I wasted my time with this whole experience. I ended up cancelling the whole request and finding another vendor. Customer service is key. And that is something that this whole experience lacked. I do not recommend. There are other vendors who genuinely care about helping you especially in a time of need and urgency. read more

I called Takase Doors to have an associate (who I will not mention the name) come out to my house for an initial inspection and to answer further inquiries I had about the possibility of installing a garage door. He did come out and was nice and polite... the first time. When I asked to schedule another appointment with him, he deterred the question and only threw back "What do you need to ask me?"; following up with "Are you getting the garage door or not???" because "I DON'T WANT TO COME OUT AGAIN AND WASTE MY TIME". I was so appalled and taken aback by the response. I proceeded to say that I would get back to him and hung up. Is that how you expect to conduct your sales and bring in new clients? Needless to say, I will not be going with your company! read more

Garage door spring broke Thursday morning and they were able to come the next morning. Replaced spring and bottom weather seal and applied vertical pvc moldings. Patrick and his assistant Neil worked quickly and finished everything in an hour. This is the second time we used Takase and we're very satisfied with their work. read more

I had a great experience with Takase door. Prompt response, cost is reasonable ( best amount three companies ), quality of work is great. I am really happy that I chose them. read more

I tried contacting this company because our subdivision had all garage doors installed by them. We wanted to get a quote on what it would be to replace our garage door to match the area instead of the standard ones. Mel was not very friendly when I spoke with him over the phone. I felt like I was done and didn't want to go with them after I got off the phone. Then, a week goes by and I get other quotes but, I felt like I still wanted to have a matching garage door which they only carry. I used the contact us method on their website on a Friday. Mel called back that same day and got more information on the door size and said they would email me the quote. I waited... and waited... of course only a week (but it seems long when you expect a quick response). The following Friday I called and asked them when they were going to email my quote. After shuffling through their paperwork they said oh, here you are. We will send it out today. I am still waiting.... So now, I have to be different from my entire subdivision because I will refuse to contact this company again and beg for them to take my money. I can't wait anymore especially when documents need to be submitted to an association for approval. SHEESH! GET WITH IT. read more

Takase Doors & Service replaced my original 18 year old Linear garage motor with an updated Liftmaster system. The Bluetooth feature is nice and the myQ app is quite easy to use. The mechanic worked quickly and he was very polite and pleasant to chat with. I highly recommend Takase Doors ! read more

My dads garage door was 30 years old and the panels were starting to crack and I was super worried that one day the garage doors were just going to fall on my dad or on one of the cars. I was referred to John. John is super cool and efficient. Scheduling an appointment was easy. John showed up on time, measured my garage door, checked the spring and took all of my requests. The garage is larger then the average standard size garage door, so we did need to customize order. The door came in WAY faster then expected. And the John and his team assembled it with in less then a couple hours. I absolutely love the new garage door! Thank you John for making this such an easy and worry free experience! Now I just need to figure out how to teach my dad how to use the app for garage door (he insists on using the app, even though he has the garage door openers) read more

Great service and very prompt. Called Monday and the technician arrived as stated and had my garage door fixed in less than 1/2 an hr. The price was about the same as others but they only had next day service. I would recommend them for sure since I used them at my old house 13 yrs ago and they provided the same great service at a reasonable price. read more

I made an appointment to have a repair done to my garage door. I was told between 9 am to 12 noon. At 11:15 am, I called to confirm my appointment since no one had come yet. They checked my appointment and said some would be here by 12 noon. At 12:21 pm, I called again to find out what was going on. No one answered and I left a message to be called back. At 12:45 pm, I called back and left a message to cancel my appointment. I do not appreciate taking the morning off from work only to have no one show up. And I don't think it is good customer service not to alert your clients when you are running late or don't plan on coming at all. I will be looking for help elsewhere. read more

Had this company go out for a client who had their garage door installed July 2019. It's October and the garage does not work. Called and they went out on a Thursday when we were also having the home cleaned. They left, never called to say what was wrong or what the solution was. I went by the next day to check. The cleaning lady told me they told her we needed a new motor. So they left without contact me or fixing it bc the garage still didn't work but they definitely left me an invoice?! Called and called and finally someone answered, kinda rudely. Told me he would figure it out and call back. Never did. Garage still broken and it is Monday now. Need to know whether to move on and cost my clients money with a different company or wait to honor the warranty with this unreliable one. Time is of the essence here... very unprofessional. Definitely won't use in future. read more

Called Takase Doors and service for estimate to replace our garage door on Monday. I was told by Wednesday they could come out and do the job. Could not believe how quickly they replaced my garage door and what great service I received. Installer were very polite and courteous, and the price was rightl. read more

Needed to have the drive belt replaced on my garage door opener. The service was prompt and the technician efficient, perhaps too efficient with the belt replaced, all moving parts lubricated and the door operating in under 30 minutes. The surprise came with the bill of $235.00, YIKES! I was delighted at getting the belt replaced and the unit serviced but surprised at what was charged for the amount of work performed and parts utilized. read more