Extremely disappointed with this pharmacy. I have been trying to get my prescription filled since August 11, and every time I contact them, I'm told the medication is on back order. It has now been over two weeks, and I have been completely out of my medication this entire time.
My physician sent the prescription a week before my current medication was gone.
What is most frustrating is the lack of communication and urgency. If a medication cannot be filled, patients should be informed promptly and given clear information about their options instead of repeatedly being told the same thing with no resolution.
This is medication people depend on, not an optional purchase. Going this long without it because of an unresolved back order is unacceptable. I expected much better communication, assistance, and concern for patient care from a pharmacy. I will be moving my prescription to a different pharmacy even though I've been going to this pharmacy for many years now. read more