I often shop at Orvis, both online and at this location. The last three times I came to purchase items were this past December. Each time, an AWFUL experience. Not once was I greeted, or asked if I could be helped. Poor customer service.
I will never come back to this location again. The employees themselves seemed small minded, maybe? I'm not even sure how to describe them.... I'm not kidding...is there something in the water over there or what?? Honestly, I'm not sure what the deal is, but in my experience, they seem to be very selective in the customers they decide to interact with. I feel like I'm in the twilight zone when I'm in that store. Like HELLO?! Can someone actually acknowledge that someone just walked into your store?
As anyone who has shopped at Orvis, you know the clothes aren't cheap. You're paying for items with great quality.....perhaps a little customer service to go along?
A few times, I overheard an employee (who also didn't greet me) ask another employee if she had greeted another shopper. She responded no, walked past me to ask the gentleman if he needed anything, where he declined. She then made direct eye contact with me, and went back behind the register to finish her personal conversation with another employee.
Each time, there were only about three other customers in the store, including myself.
One of these occasions, I placed my items on the counter, and the cashier stood there with her arms crossed. She didn't ask if I found everything I was looking, she didn't say a word to me. Very odd. So i began to look around wondering if I had cut someone off. Then, a male employee approaches the register and asks my if I found everything.
On another visit to this store, when the cashier began to ring me up, I asked her if they had more shirts that were on the mannequin. I would have asked someone while I was shopping if they had ever asked if I needed help. Either way, her response was.."if we do, they'd be over there...did you check?" .....Really? read more